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埃爾多拉多度假村埃爾多拉多酒店的評價

3.5 out of 5
埃爾多拉多度假村埃爾多拉多酒店
3762 Lakeshore Road, Kelowna, BC

評價

8.8

優異

10 分評分，優異；858 則評價中有 471 則" "
8 分評分，不錯；858 則評價中有 252 則" "
6 分評分，一般；858 則評價中有 80 則" "
4 分評分，欠佳；858 則評價中有 42 則" "
2 分評分，很差；858 則評價中有 13 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

NA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不错的选择
近湖边 景色佳 roof晚上小酌惬意 工作人员都很可爱且专业 而且是个有故事的酒店
於 2018 年 5 月住了 1 晚

2/10 很差

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度

10/10 優異

Cameron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Marieme 於 2024年5月16日的回應
Dear Cameron,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

8/10 不錯

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice resort property.
於 2024 年 4 月住了 1 晚
Marieme 於 2024年5月14日的回應
Dear Paul,Thank you for the great rating !We are glad that you enjoyed your stay at the Resort and hope to see you again soon.Warm Regards,

6/10 一般

brian

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Well It was a nice place however no VIP benefit and a ridicules resort fee. Front desk knew nothing about a VIP benefit. Biggest complaint was the ridiculous "resort fee" of $30 a day. Here is what you get for the $30 resort fee. A self serve water filling station and free coffee in the morning. I guess you are paying for the beach but if it is too cold to enjoy the beach than it sucks to be you. Will not stay again because of this fee.
於 2024 年 4 月住了 6 晚
Marieme 於 2024年5月14日的回應
Dear Brian,We are sorry to read that you would not stay with us again. Your VIP benefit was free self parking and has been applied. Our resort guests can enjoy an array of perks such as a complimentary wine tastings, yoga sessions, access to our indoor and outdoor pools, sauna and steam room. We would like to apologies if it was not communicated to you upon check in. We hope to have the opportunity to welcome you back.Warm Regards,

10/10 優異

Kiranjit

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good property
於 2024 年 5 月住了 1 晚
Marieme 於 2024年5月14日的回應
Dear Kiranjit,Thank you for the great rating !Warm Regards

4/10 欠佳

Anthony (Calgary)

家人同遊
不滿：整潔度、職員與服務和設施服務
No check in at front desk directed to walk to property next door to check in, with luggage etc..?? then walk back to where we parked started at Hotel.. Spend the 16hr and have a front desk clerk to check your guests in . at the hotel they booked at the Eldorado ..not the maneta?? what ever its called
於 2024 年 5 月住了 1 晚
Marieme 於 2024年5月14日的回應
Dear Anthony,We would like to sincerely apologies about the inconvenience you experienced during your stay. We always strive to give the best service to our guests and we are sorry that we did not meet your expectations. We hope to see you again to have the opportunity to change your impressions.Warm Regards

8/10 不錯

George

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
The dinning facility and service were good. Request for extra pi;;ow was ignored . I also preordered 6 soft drinks was was ignored prior to our arrival and when delivered were in glasses rather than cans or bottles.
於 2024 年 5 月住了 1 晚
Marieme 於 2024年5月14日的回應
Dear George,Thank you for the great rating !We would like to sincerely apologies about what happened with your drinks order and will make sure to use your feedback to improve and get better.Warm Regards,

4/10 欠佳

Kanika

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Marieme 於 2024年5月5日的回應
Dear Kanika,Thank you for taking the time to leave us a rating.Do not hesitate to reach out to msall@eldoradoresort.ca if you wanted to share more details about your experience at the Resort.Warm Regards,

10/10 優異

NEDDY

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice rustic accommodation
於 2024 年 5 月住了 1 晚
Marieme 於 2024年5月5日的回應
Dear Neddy,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 優異

Christopher

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s my families favourite hotel in Kelowna. Everything was great about this hotel except one thing. Poor cable package for sports, was unable to watch any NHL playoffs from my room. And it sounds like we never received Expedia VIP perk. But location, service is second to none.
於 2024 年 4 月住了 3 晚
Summer T 於 2024年4月30日的回應
Dear Christopher,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

8/10 不錯

Ashley (Maple ridge)

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
:)
於 2024 年 3 月住了 1 晚
Marieme 於 2024年4月28日的回應
Dear Ashley,Thank you for the great rating.We hope to see you again soon :) Warm Regards,

10/10 優異

Kai

於 2024 年 4 月住了 1 晚
Marieme 於 2024年5月14日的回應
Dear Kai,Thank you for the great rating !Warm Regards,

10/10 優異

Nancy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property. The room was cozy and inviting with a modern nespresso maker. The thing that I liked best of all was that the room was absolutely spotlessly clean. Well done to the housekeeping staff.
於 2024 年 4 月住了 2 晚
Marieme 於 2024年4月24日的回應
Dear Nancy,Thank you for your kind words. Our housekeeping staff will be delighted to hear your feedback.We hope to see you again soon!Warm Regards,

10/10 優異

lingyu

於 2024 年 4 月住了 3 晚
Marieme 於 2024年5月14日的回應
Dear Lingyu,Thank you for the great rating !Warm Regards,

10/10 優異

Kirsti

商務旅客
讚好：整潔度、職員與服務和住宿狀況
This was such a quaint gorgeous place to spend a few days thank you for such a wonderful experience!
於 2024 年 4 月住了 2 晚
Marieme 於 2024年4月11日的回應
Dear Kirsti,Thank you for your kind words. We are thrilled that you had a wonderful experience at the Resort and can't wait to welcome you back!Warm Regards,

10/10 優異

Walker

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 4 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年4月10日的回應
Dear Mr. Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Mae

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was clean, roomy and quiet. We enjoyed the hot tub & pool. Having the bathrobes was great when we went to the pool.
於 2024 年 4 月住了 2 晚
Tobe, Front Office Supervisor 於 2024年4月10日的回應
Dear Ms. Jong- Bowles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Al

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Old style hotel. Lovely
於 2024 年 3 月住了 1 晚
Marieme 於 2024年4月5日的回應
Dear Al,Thank you for the great review.We can't wait to welcome you back at the Resort!Warm Regards,

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Marieme 於 2024年4月5日的回應
Dear Nancy,Thank you for the five stars rating.We hope to see you again soon!Warm Regards,

8/10 不錯

Isabel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay. Super comfy bed!
於 2024 年 3 月住了 3 晚
Marieme 於 2024年4月4日的回應
Dear Isabel,Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 優異

chloe

於 2024 年 3 月住了 1 晚
Marieme 於 2024年4月24日的回應
Dear Chloe,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 優異

Bandhan

Excellent
於 2024 年 3 月住了 2 晚
Tobe, Front Office Supervisor 於 2024年4月1日的回應
Dear Mr. Bandhan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Linh

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
Marieme 於 2024年4月24日的回應
Dear Linh,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing view, amazing room! Definitely worth the off season visit.
於 2024 年 3 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年4月1日的回應
Dear Mr. Glover,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Lakshmikanth

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年4月15日的回應
Dear Mr Challa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Adam

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Marieme 於 2024年3月22日的回應
Dear Adam,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 優異

Manpreet

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 2 晚
Tobe, Front Office Supervisor 於 2024年3月17日的回應
Dear Mr Singh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 欠佳

jennifer

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
get the tv working
於 2024 年 3 月住了 1 晚
Marieme-Front Office Manager 於 2024年3月15日的回應
Dear Jennifer,We are sorry to hear that your TV was not working. Our maintenance team can assist anytime with this kind of issues. Warm Regards,

10/10 優異

eddie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The lake/mountain views are amazing
於 2024 年 3 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年3月10日的回應
Dear Mr. Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Kenneth

讚好：整潔度、職員與服務和住宿狀況
Only issue was that the two properties (Eldorado and Mateo) are jointly managed and we had to go to Mateo to check in/out and when our key cards stopped working we had to go back to the other property to get it fixed. Also, time of year and not very busy so some amenities closed, but the room was wonderful, lounge was spectacular and the staff all wonderful. Will definitely go back.
於 2024 年 3 月住了 2 晚
Marieme 於 2024年3月8日的回應
Dear Kenneth,Thank you for the great rating. We are glad that you enjoyed your stay and can't wait to welcome you back!Warm Regards,

10/10 優異

Allan

於 2024 年 3 月住了 1 晚
Marieme 於 2024年3月28日的回應
Dear Allan,Thank you for the great rating!Warm Regards,

8/10 不錯

Dirk

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年3月3日的回應
Dear Mr.Ottevangers,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 欠佳

Sheila

親子同遊
I carried all my items into the hotel, along with my toddler, to find out you cant check in at the hotel and I had to go to The Manteo to check in. Thats weird. And inconvenient. I walked in the cold over to Manteo to check in. My toddler complaining she was freezing so I ended up carrying her. I probably wont stay at The Eldorado again because of that. It’s too much of a hassle.
於 2024 年 2 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年2月29日的回應
Dear Ms.Chutskoff,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 不錯

Diana

於 2024 年 2 月住了 1 晚
Marieme 於 2024年3月21日的回應
Thank you for the four stars rating Diana.We hope to see you again soon !Warm Regards,

2/10 很差

Oluwatobi

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
No staff at the front desk. You have to walk 4minutes to a different hotel to check in and out
於 2024 年 2 月住了 1 晚
Summer T 於 2024年3月12日的回應
Dear Ms. Oluwatobi,Thank you for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced. However, we're so glad that you've enjoyed your recent stay at Manteo Hotel at Eldorado Resort. We hope to welcome you back for another excellent experience.Regards,

10/10 優異

Al

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always a great stay at the Eldorado. The hot tub and pool are always a nice added feature.
於 2024 年 2 月住了 2 晚
Marieme-Front Office Manager 於 2024年2月20日的回應
Dear Al,Thank you for the great rating and review.We hope to see you again soon!Warm Regards,

10/10 優異

Elena

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thank you for the relaxing weekend
於 2024 年 2 月住了 3 晚
Marieme-Front Office Manager 於 2024年2月20日的回應
Dear Elena,You are welcome. We are delighted to read that you enjoyed your stay and can't wait to welcome you back at the Resort!Warm Regards,

8/10 不錯

Denis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
older venue but has charm beautiful summer location
於 2024 年 2 月住了 2 晚
Tobe, Front Office Supervisor 於 2024年2月20日的回應
Mr. Van Raes,Thank you for taking out the time to leave us a review!Your feedback is highly appreciated as it enable us grow as a unit and improve where necessary. We are glad you enjoyed your stay and we look forward to welcoming you again soon.Take care and stay safe

10/10 優異

Niki

於 2024 年 2 月住了 1 晚
Marieme 於 2024年3月21日的回應
Thank you for the 5 stars rating Niki.We hope to see you again soon !Warm Regards,

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great view of the lake and marina! Love the heritage quality of the hotel.
於 2024 年 2 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年2月20日的回應
Ms. DericksonThank you for taking out the time to leave us a review!Your feedback is highly appreciated as it helps us grow as a team and improve where necessary. We are elated that enjoyed your stay here with us and also got to bask in the lovely view of the lake. We look forward to welcoming you again soon

10/10 優異

Tyler

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Igne at the front desk is amazing. Made our stay that much better.
於 2024 年 2 月住了 1 晚
Tobe, Front Office Supervisor 於 2024年2月20日的回應
Mr. Walraven,Thank you for taking out the time to leave us a review!Your feedback is very important to us as it helps us improve where necessary and grow as a unit. Inge truly is a phenomenal front desk agent and I will do well to inform her about your comment. We look forward to welcoming you again soon

10/10 優異

Marty

於 2024 年 1 月住了 1 晚
Marieme 於 2024年2月3日的回應
Dear Marty,Thank you for the 10 stars rating.We hope to see you again soon!Warm Regards,

10/10 優異

Graham

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Jessica 於 2024年1月30日的回應
Dear Graham, Thank you so much for the 5/5 review! We are very glad that you enjoyed your visit with us and hope to see you again! Warm regards, Jessica

10/10 優異

Scott

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Inga was amazing. She catered to our needs, and went above and beyond with her customer service. We would stay again based on her customer service alone.
於 2024 年 1 月住了 1 晚
Marieme 於 2024年1月25日的回應
Dear Scott,We are delighted to read your feedback. Inge will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back at the Resort!Warm Regards,

10/10 優異

Leigh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jessica 於 2024年1月21日的回應
Dear Leigh, Thank you so much for the 5/5 review! We are so glad that you had a great stay with us and hope you will visit again on your next trip to Kelowna! Warm regard, Jessica

8/10 不錯

jason

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice love the boardwalk
於 2024 年 1 月住了 1 晚
Marieme 於 2024年1月13日的回應
Dear Jason,Thank you for the 4 stars rating. We hope to see you again soon !Warm Regards,

10/10 優異

Jim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff and amenities were top notch! Inge is a great concierge and truly catered to our needs and gave us the perfect stay! A picturesque location with a great atmosphere… what’s not to like? 5 stars all over!
於 2023 年 12 月住了 1 晚
Jessica 於 2024年1月7日的回應
Dear Jim, Thank you so much for the great review! We are very glad you enjoyed the staff and the amenities and hope we will see you again very soon!Warm regards,Jessica

6/10 一般

Payten

讚好：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Marieme 於 2024年1月6日的回應
Dear Mr. Coleman, I would to sincerely apologies about the inconvenience you experienced during your stay at the Resort. I confirm that you haven't been charged for the Resort Fees upon your check out. We also have requested a refund of 50% of your stay as a gesture from the hotel. It will take up to 10 business days to appear on your account. Warm Regards,

8/10 不錯

Patric

於 2023 年 11 月住了 1 晚
Marieme 於 2023年12月21日的回應
Dear Patric,Thank you for the 4 stars rating.We hope to see you again soon !Warm Regards,