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Reviews of Armathwaite Hall Hotel

4 out of 5
Armathwaite Hall Hotel
Bassenthwaite Lake, Keswick, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 144 reviews" "
Rating 8 - Good. 40 out of 144 reviews" "
Rating 6 - Okay. 11 out of 144 reviews" "
Rating 4 - Poor. 4 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Outstanding location and grounds, exceptionally kept. The hotel does require a little TLC but for the price point you're likely to have a nice stay.
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Beautiful hotel in Lake District. The rooms were spacious and spotless having all the facilities you nerd for a comfortable stay. The bed was huge and comfortable. Breakfast was delicious with a broad selection of food. The evening meal was superb. Beautifully prepared food with good choice. We spent time in the spa we which was excellent and loved outdoor pool. Loved our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 60th birthday celebration
Welcomed with a friendly smile and a complimentary drink. We felt comfortable as soon as we walked in. We were asked if we wanted our luggage taking to our room, we declined and opted to take it ourselves. Bad mistake! Finding the room turned into an impossible task, we had to ask for help. There were doors and stairs everywhere but unfortunately, not many signs or directions. Apart from this initial mistake, we had a fabulous two night stay. The staff couldn't do enough for you. The service was excellent and the hall was spectacular. The food was cooked to perfection at breakfast and dinner times. We're pescatarians and meals were easily altered to our requirements when they contained meat. The spa was heavenly and the massages we had were sublime! We went on a short walk to the lake following a route given to us at reception. The only mishap was the route didn't mention that we were OK to enter private grounds at a gate that was locked after crossing the road after the bridge. We entered through a gap in the hedge. This aside the scenery around and across the lake was spectacular. The grounds are very well maintained and we even came across pigs near the wildlife park. All told, we had an excellent break and it made celebrating my 60th birthday a memorable occasion
Stayed 2 nights in Oct 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely old house but too cold for us. Hugh has a heart problem & found the restaurant cold & we both found our bedroom cold / radiator came on one day after I complained but was off again the next day. We didn’t like the creaky old lift either- I trapped my finger once!
Stayed 4 nights in Oct 2023

8/10 Good

simon

Stayed 2 nights in Sep 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique experience.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not dog friendly as advertised
Not dog friendly as advertised-too many restrictions & 7pm curfew Very strict on using spa close to discharge time-additional charge £20pp No hooks in bathroom/bedroom despite new build-room decor good
Stayed 1 night in Jun 2023

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and great room
The room was really comfortable with a huge bed, a separate dressing room, a sofa and both separate bath and shower. The seats on the balcony reclined and looked out towards the trees and the lake. We had an hour to try out the Spa and loved the outside hot tub. Only wish we were staying longer to try out all the facilities and walk around the grounds
Stayed 1 night in May 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Sarah

Stayed 1 night in Mar 2023

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with super friendly staff.
Stayed 1 night in Feb 2023

8/10 Good

T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is in a great peaceful location staff very good especially the bar tender in the resataurant bar --- fro Goa -- he was very very good
Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Spacious room with all amenities, very nice property and excellent staff.

10/10 Excellent

Rachel

Stayed 1 night in Dec 2022

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spa is terrific, our initial room allocated was very small but the upgrade was excellent. Some staff were well trained but unfortunately some other staff in dining room were not quite up to scratch.
Stayed 3 nights in Oct 2022

10/10 Excellent

Keith

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Karen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor service. Inflexible and inattentive staff. Very dated property. Very expensive.
Stayed 2 nights in Aug 2022

4/10 Poor

Keith

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

John Thomas Harry

Disliked: Staff & service, property conditions & facilities, room comfort
Bassenthwaite holiday
To much regimentation, dinner had to be pre booked every day, even though it was as you know paid for on booking with you. There was no mini bar or fridge in the room the bathroom especially the bath and shower were inadequate and awkward to use. The menu for dinner was the same for all 3 days . Not the standard I expected for a 4 star hotel when I booked it with you
Stayed 3 nights in Apr 2022

10/10 Excellent

Joanne

5 stars and more
I was after pure peace and quiet for a few days. Armathwaite offered just that and more! Absolutely stunning hotel, The moment you drive into the grounds and then pull up you see this grand castle, it’s breathtakingly beautiful. I thoroughly enjoyed my two night break. The staff are wonderful! The gym was excellent, I didn’t use the spa but they offered a huge range of treatments! I literally felt like a princess, the hotel has kept its traditional decor with a touch of modern and stylish! Pure luxury!
Stayed 2 nights in Apr 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost there.
The building is amazing and very impressive. The check in was superb and they even wrapped a present for my partner for me as I hadn’t had time to do it before I arrived. Unfortunately the food is average and the menu is limited. If they could get this part right then it would have been an overall great visit.
Stayed 2 nights in Feb 2022

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Superb hotel if your looking for a relaxing couple of days away. Very attentive staff & thoroughly clean throughout. Especially at Christmas with all the decorations & roaring fires in the evening…
Stayed 1 night in Dec 2021

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Fantastic experience, luxury hotel with a wildlife park next door. Meeting Alpacas in the morning and then in the Spa in the afternoon followed by the incredible bar with a high class dinner. Highly recommend.
Stayed 2 nights in Oct 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and relaxing
Excellent room with comfortable bed, good ambiance and cosy. Quiet location in lovely private land. Very nice Spa inside the hotel and only 6 miles from Keswick.
Stayed 2 nights in Oct 2021

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the lake, excellent spa, good service, great room (we were upgraded), good breakfast, dinner OK for the price.
Stayed 1 night in Aug 2021

6/10 Okay

Janet

Stayed 1 night in Aug 2021

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wonderful food amazing location
Stayed 2 nights in Aug 2021

8/10 Good

caroline

Stayed 1 night in Aug 2021

8/10 Good

Lynda

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is set in beautiful grounds. Very dated and in need of modernisation. Food choices very poor indeed and expensive. Overall really disappointed. Outdoor spa needs a good clean.
Stayed 2 nights in Jul 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing luxurious hotel with spa facilities.
Just an amazing stay in a luxurious hotel ideally set within lovely gardens and views down to Bassenthwaite. The room had everything you could want for a comfortable stay and it was worth booking the deluxe room. Used the spa for 90 mins before dinner which was a wonderful way to spend the late afternoon after hiking Binsey. Had 5 more Wainwright’s to hike the next day so lovely to relax in all the spa facilities. Food was lovely - the only problem was getting a drink early evening in the bar area as it was waiter service and not enough of them for the amount of guests in the area. No issue at all but that is the only small fault we could find and easily corrected I am sure once all the Covid restrictions are resolved. A wonderful hotel with excellent food and superb location. Book it now.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 1 night in Oct 2020

10/10 Excellent

HelenFT, Northallerton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, first class service. Our room had a balcony overlooking the woods and lake. A great place for stargazing. A wonderful relaxing experience.
Stayed 1 night in Sep 2020

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!
Went for a little night away to relax and unwind. The spa was amazing and hotel room was very clean tidy and modern. Overall a fantastic stay will definitely have to bring the two dogs next time ☺️
Stayed 1 night in Aug 2020

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, room comfort
Ok - amazing staff, let down in other areas
The location of the hotel is fabulous and perfect for visiting With a dog. The little outside terrace to my room was really useful and welcome in the lovely weather. The room itself I felt was tired with chips and knocks to the furniture, peeling wallpaper and could generally do with a refresh to bring it up to the standard of other hotel areas. I had dinner in the Lake View Restaurant on my first evening, going for a very pricey fish and chips at £22 and honestly I was disappointed with the soggy chewy batter and Tatare lacking in flavour. I considered it might be a one off but also heard a couple next to me ask how each other’s meal was and the responses were “um it’s ok”. The following evening after a long hike I ordered a room service soup- no service charge but again, very bland and tasteless. I had a full body “work it out” massage which was absolutely incredible- probably one of the best massages I’ve had and I certainly felt it got my lymphatic system moving when I woke the following morning. When I came to use the spa, perhaps I was confused about the guidance but the notices on the thermal suites and tropical showers said they would not be in use until after the 1st August. As it was the 7th I was a little confused as to why they were still closed or signage not updated. Also seemed strange to be able to share the jacuzzis With others but not use an individual showers. I asked for the spa charges (£25 a visit) to be removed which they did.
Stayed 1 night in Aug 2020

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Mark&Colleen, Northern California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in the countryside. We are glad we chose it. Treated very well by the staff and management. The amenities were great and so was our room. We wish we could have spent more time there. You will not be disappointed when you stay here.
Stayed 2 nights in Feb 2020
Response from Cath on 26 Feb 2020
Dear Mark and Colleen, Thank you for your kind words which will be passed on to all concerned, We are delighted to hear that you enjoyed your stay at Armathwaite Hall and Spa.

10/10 Excellent

Mr Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building in beautiful setting - very pleasant and helpful staff
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
First class in everything - loved it even in the rain
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and pleasurable stay staff were very friendly and professional, would recommend to all.
Stayed 2 nights in Sep 2019