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鳩河度假村及海港溫德姆商標精選酒店的評價

3 out of 5
鳩河度假村及海港溫德姆商標精選酒店
147 Seaside Ave, Key Largo, FL

評價

7.6

不錯

10 分評分，優異；1003 則評價中有 364 則" "
8 分評分，不錯；1003 則評價中有 295 則" "
6 分評分，一般；1003 則評價中有 163 則" "
4 分評分，欠佳；1003 則評價中有 103 則" "
2 分評分，很差；1003 則評價中有 78 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

7.2/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Pastor

家人同遊
讚好：整潔度和職員與服務
The site was under construction, but they made us feel at home.
於 2024 年 5 月住了 4 晚

10/10 優異

Yakeline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es un lugar lindo!!
於 2024 年 5 月住了 1 晚

6/10 一般

Jennifer

伴侶同遊
The air conditioning in the unit was really bad, made for an uncomfortable stay.
於 2024 年 5 月住了 4 晚

8/10 不錯

ARTHUR ANDREW

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great little spot nestled between residential housing . Famous bar on the property next door .
於 2024 年 5 月住了 3 晚

10/10 優異

Theresa

伴侶同遊
不滿：設施服務
I wish there was an easier way to access the kayaks but other than that it was great
於 2024 年 5 月住了 3 晚

2/10 很差

Luis

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This property needs many improvements. It has potential to be a great place. Needs many upgrades. Parking is limited.
於 2024 年 5 月住了 3 晚

10/10 優異

Kevin

讚好：住宿狀況
Overall nice!
於 2024 年 5 月住了 3 晚

10/10 優異

jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tranquil, peaceful, scenic, pleasant staff, lovely pool area, .. will come again!
於 2024 年 5 月住了 2 晚

6/10 一般

Mary

伴侶同遊
不滿：設施服務和住宿狀況
This property still has a lot of repairs needed from a hurricane. My room had a badly worn carpet in an area and holes in the wall where a picture, I guess, hung. There was materials lying around the property waiting to be used for repairs. I feel I overpaid for a place that has the Wyndham name but not the quality.
於 2024 年 5 月住了 3 晚

6/10 一般

Elizabeth

讚好：整潔度
於 2024 年 5 月住了 2 晚

2/10 很差

Barbara

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place was a total disappointment. We did not even end up staying. From the beginning I had called with a few questions, no one would answer. I left a message twice and when they finally did call back, they could not give me any straight answers and then HUNGUP on me. Upon arrival, the sign is hard to see and the place just looks rundown. As we were walking up the steps to the lobby there was a large dead bird on the staircase. As I walked through the eating area to check in I couldn't help but notice how dark and dingey it was, the buffet area was covered in crumbs and debris, the windows were fogged over with who knows what, and then dirty rags and a large open bowl of water I'm assuming from breakfast was sitting out. We didn't arrive until 5 hours after their breakfast service would have ended and it was STILL not cleaned up. The check in area is also a mess, not how you want to be greeted for a stay at a "resort". We had requested a late checkout but was told it would not be approved until the day of check out because they wouldn't know what was going on until then. As if there is no system in place with reservations? It got worse when we went to look at the room, it was FILTHY and it smelled awful. The corners on the floor were caked with dirt, we left immediately. Still waiting for the refund as a Manager was not available when we dropped the key back to the desk 10 minutes after arriving. Expedia has been unhelpful as well with trying to get my money back.
於 2024 年 5 月住了 1 晚

6/10 一般

Paul

伴侶同遊
不滿：設施服務
Room book as ocean view could barely glimpse the water through the trees Toaster in breakfast room didnt work Screen in area of room was on the walkway so no privacy
於 2024 年 4 月住了 7 晚

4/10 欠佳

Adriana

親子同遊
不滿：整潔度和職員與服務
Its a shame because it's so dirty that it makes it hard to enjoy anything else. Roaches, dirty floors and sheets.
於 2024 年 5 月住了 2 晚

4/10 欠佳

Gina

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Property is subpar and needs remodeling. Additional add ons upon check in without prior notice is fraudulent.
於 2024 年 4 月住了 1 晚

10/10 優異

Gaylene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay overall. The check in was easy, room perfect with awesome view of the ocean, and property well maintained. Great value. Highly recommend.
於 2024 年 4 月住了 1 晚

10/10 優異

Daiane

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a beautiful place. Clean and comfortable!
於 2024 年 4 月住了 1 晚

8/10 不錯

Sandra (Dover)

Le falta más mantenimiento al hotel
於 2024 年 4 月住了 2 晚

8/10 不錯

Floyd

於 2024 年 2 月住了 1 晚

10/10 優異

Mariam

讚好：整潔度、職員與服務和住宿狀況
Amazing for weekend getaway. Very calm and relaxing
於 2024 年 4 月住了 1 晚

10/10 優異

Terri

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a wonderful place to stay. Everyone was so nice. We got to meet the owner and see some of the work being done to add a bar on the 3rd floor. There is also a restaurant next door that we could just walk to. We enjoyed listening to the music from across the cove after dinner. I highly recommend staying here.
於 2024 年 4 月住了 2 晚

8/10 不錯

Laurie

伴侶同遊
讚好：整潔度和職員與服務
The property was nice with a pool and it had dining right next door with live music. Staff was great, especially Rozz who greeted us and gave us a personal tour to our room!
於 2024 年 4 月住了 2 晚

10/10 優異

Mark

伴侶同遊
讚好：整潔度和住宿狀況
Nice property great views restaurant right next door with outside seating
於 2024 年 4 月住了 3 晚

4/10 欠佳

David

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Place looked like it was abandoned and they are only half finished repairing it. Heard construction right outside my room. Also a loud conversation between employees that sounded.like they qwre in different rooms. Same with a manager and one of the contractors. Overall, a terrible experience. Surprised that Wyndham is letting them use the name. Shoot, there isn't even any signage from the road.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Staci (London)

於 2024 年 3 月住了 3 晚

10/10 優異

Brenda Gail

讚好：整潔度、職員與服務和住宿狀況
Beautiful room.
於 2024 年 3 月住了 1 晚

8/10 不錯

Kenneth

於 2024 年 4 月住了 1 晚

10/10 優異

Helen

於 2024 年 4 月住了 1 晚

8/10 不錯

rosemarie

於 2024 年 4 月住了 2 晚

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was so helpful, especially front desk!
於 2024 年 4 月住了 2 晚
Reservation 於 2024年4月7日的回應
Dear John, thank you for your feedback. We're happy to hear that you had a great experience with our staff. Thank you for staying with us during your visit.

10/10 優異

victor (homestead)

家人同遊
讚好：整潔度和設施服務
The resección person welcome was excepcional
於 2024 年 4 月住了 1 晚
Reservation 於 2024年4月7日的回應
Hi Victor, thank you for your positive feedback regarding our staff. It boosts our spirit to hear comments like these. Please come back and see us soon! All the best.

4/10 欠佳

Ewa

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Property charges about 30$ per day per parking, kayaking what we have never been used. Is not any information about this extra fee during the booking. Moreover I asked twice for blanket for my kids bed and I never got it. Nobody said sorry to us. That is not hotel or even resort!!! Needs deep cleaning and improvement. Breakfast was horrible. Stay away!!! Not worth it. Total 2 nights stayed cost us 800$.
於 2024 年 3 月住了 2 晚
Reservation 於 2024年4月7日的回應
Hi Ewa, thank you for your feedback. We are sorry that you were unhappy during your visit. Please note that our daily resort fee includes parking, Wi-Fi, a full continental breakfast, our pool and hot tub and all the other amenities that we offer. The resort fee is also listed in your confirmation from your 3rd party booking agent. We will address the other issues you mentioned as we move forward. Thank you.

8/10 不錯

Dayun

家人同遊
讚好：職員與服務和設施服務
Beautiful Ocean View
於 2024 年 3 月住了 4 晚
Reservation 於 2024年4月7日的回應
Hi Dayun, thank you for choosing us during your visit and we hope to see you again soon!

8/10 不錯

Amy

於 2024 年 4 月住了 3 晚
Reservation 於 2024年4月7日的回應
Hi Amy, thank you for your feedback!

10/10 優異

Natalie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Incredible. A true little gem. We will definitely be visiting again!
於 2024 年 4 月住了 2 晚
Reservation 於 2024年4月7日的回應
Dear Natalie, we appreciate your feedback. We are very happy that you enjoyed our property. We can't wait to welcome you back! Best wishes.

2/10 很差

Santina (Stamford)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The staff was nice. The view was nice. But the place is terrible. Nothing works, broken floors, rooms smell awful. How can this be a Wyandam property? They are “remodeling” but what they upgraded is cheaply done.
於 2024 年 3 月住了 2 晚
Reservation 於 2024年4月7日的回應
We're sorry you were unhappy; we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 優異

Jaime

讚好：整潔度、職員與服務和住宿狀況
Beautiful spot. Snappers next door is delicious. The hot tub and hammocks were very relaxing!
於 2024 年 3 月住了 1 晚
Reservation 於 2024年4月7日的回應
Hi Jaime, thank you for choosing us during your visit. We are happy to hear that you enjoyed our property and amenities. We do look forward to welcoming you back with us very soon!

2/10 很差

Dr. Philip

於 2024 年 3 月住了 1 晚

4/10 欠佳

LISBEY (MIAMI)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Everything is very old and crusty. Dirty rooms
於 2024 年 3 月住了 1 晚
Reservation 於 2024年4月7日的回應
We're sorry you were unhappy; we will address this issue directly. Thank you.

8/10 不錯

Mike

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Property is a little tired.Sliding glass door, to screened porch, would not lock. Furniture needs to be updated. That being said, sunrise view absolutely spectacular!
於 2024 年 3 月住了 4 晚
Reservation 於 2024年4月7日的回應
Hi Mike, thank you for your feedback. We apologize for the issues that you had during your visit. We will address those issues directly as we move forward. Thank you for letting us know.

10/10 優異

Alexis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have spent an excellent week at this hotel, a special mention for the entire reception team, very friendly and cooperative in keeping their guests informed!
於 2024 年 3 月住了 1 晚
Reservation 於 2024年4月7日的回應
Hi Alexis, thank you for highlighting our staff. We are happy to hear that you had a wonderful time at our hotel. At Dove Creek Resort we take pride in going above and beyond to make our guest happy, so it boosts our spirit to hear positive feedback like this. Please come back and see us soon!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at Dove Creek were very friendly and welcoming! Rose was an absolute delight! She offered top notch service and even escorted us to our rooms. She provided us with everything we needed. Staying at a smaller boutique hotel was a very nice change. We had the pool to ourselves most days - it was very peaceful. The restaurant snappers next door had live music and great food. The rooms had great ocean views and had mini fridges and all the amenities needed. The property was well cared for. The breakfast offered was healthy and plentiful. We enjoyed the fruit and coffee and took some to-go for later. My daughter loved making the waffles and usually went back later for a toasted bagel. They had a lovely veranda so you could enjoy breakfast outside overlooking the water. We could use the microwaves and toasters at any time of day and the pool was always open for late night swims or hot tub use. We used the outdoor veranda by our room for wine time before dinner. We will stay here again!
於 2024 年 3 月住了 5 晚
Reservation 於 2024年4月7日的回應
Hi Elizabeth, thank you for your positive feedback and thank you for highlighting our staff. We are happy to hear that you had a wonderful time and that you enjoyed our property and amenities. At Dove Creek Resort, we aim to exceed our Guest expectation so it's always great o hear positive feedback like this. Please come back and visit us soon!

10/10 優異

Adena

多人同遊
讚好：整潔度、職員與服務和住宿狀況
We are loving the vibe here. It’s quiet, safe, has an amazing restaurant next door
於 2024 年 3 月住了 3 晚
Reservation 於 2024年4月7日的回應
Hi Adena, we are delighted to hear that you enjoyed our property and amenities. It's always great to hear positive feedback from you our valued Guest. Please come back and see us soon!

10/10 優異

Janet

讚好：整潔度、職員與服務和住宿狀況
The natural beauty.
於 2024 年 3 月住了 1 晚
Reservation 於 2024年4月7日的回應
Dear Janet, thank you for your positive feedback. We hope to see you again very soon! Best wishes.

4/10 欠佳

Kristen

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Such a shame! I’ve stayed at this place two other times. I obviously went back because I enjoyed it, but after this last stay, I will not be back. It was very dirty, run down, broken items in the room. My suitcase became infested with 40 giant black ants that were coming in the room from under the baseboards ( no food in my suitcase). There were ants in the cereal in the morning and all over the counter. The staff left them there and didn’t bother to wipe them up or replace the cereal. The staff was very unfriendly and we felt like our presence was a burden to them. Not a hello or a good morning or acknowledgement of our presence in the breakfast room the entire stay. The ping pong table had an inch of dirt on it. The knob for the hot tub was broken, so the jets wouldn’t work. The breakfast was not stocked and replenished like it had been in the past. It’s really a shame, because they have a beautiful location. There is so much potential, however they are obviously going through some rough times with poor management.
於 2024 年 3 月住了 3 晚
Reservation 於 2024年4月7日的回應
Hi Kristen, we are sorry to hear that you were unhappy. We do apologize for the issues you had during your visit. We will address those issues directly. Please let us know if there is anything we can assist you with. We hope you will give us another chance to make things right. All the best.

10/10 優異

Pamela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was lovely with a fantastic view of the ocean. Private balcony. Restaurant next door with very good food and great nightly music. Would definitely stay here again!
於 2024 年 3 月住了 2 晚
Reservation 於 2024年3月17日的回應
Hi Pamela,Thank you for your positive feedback. We are very happy to hear that you enjoyed our property and amenities. Thank you for choosing us during your visit and we hope to see you again very soon. Best wishes.

10/10 優異

Mark

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Reservation 於 2024年3月17日的回應
Hi Mark,Thank you for your positive feedback. We look forward to welcoming you back with us very soon. All the best!

8/10 不錯

Julie

伴侶同遊
讚好：整潔度和住宿狀況
Parking was somewhat limited
於 2024 年 2 月住了 4 晚
Reservation 於 2024年3月17日的回應
Hi Julie, thank you for your feedback. We are currently working to resolve this situation. Thank you for letting us know. All the best!

4/10 欠佳

Joanne

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Reservation 於 2024年3月17日的回應
Thank you for your feedback.

8/10 不錯

Margaret

伴侶同遊
讚好：整潔度和設施服務
不滿：職員與服務
An ideal location. Beautiful view. Spacious room. Needs lots of maintenance and upgrading. So much potential.
於 2024 年 3 月住了 2 晚
Reservation 於 2024年3月17日的回應
Hi Margaret,We appreciate your feedback. We are delighted to hear that you enjoyed our location and our beautiful view. We are currently improving our property to enhance our guests' experiences. We hope to see you again very soon. All the best!

8/10 不錯

Joshua

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great views, the pool was very nice as was the hot tub to relax in. There were no children running amuck when we were there. Staff were very friendly, and welcoming. Fresh fruit at breakfast time was a very nice touch. Cant wait to come back.
於 2024 年 3 月住了 1 晚
Reservation 於 2024年3月17日的回應
Hi Joshua,We are elated to hear that you enjoyed our property, staff and amenities. At Dove Creek we aim to exceed our Guest needs and expectations, so it's always great to hear positive comments from you our valued guest. We hope to see you again very soon. Best wishes.