外觀

老城套房酒店的評價

3 out of 5
老城套房酒店
517 Truman Ave, Key West, FL

評價

8.6

優異

10 分評分,優異;166 則評價中有 95 則" "
8 分評分,不錯;166 則評價中有 43 則" "
6 分評分,一般;166 則評價中有 10 則" "
4 分評分,欠佳;166 則評價中有 7 則" "
2 分評分,很差;166 則評價中有 11 則" "

9.2/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Mark (Tucson)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A perfect location and an entire cottage to ourselves.
於 2024 年 5 月住了 4 晚

2/10 很差

Matthew

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
After booking this property in June Expedia sent me an email one week before my reservation stating that Old Town Suites could not honor my reservation. One week before the busiest week in Key West I was left trying to find a new hotel. The property wouldn’t answer the phone or return calls, I had to dispute the charges. Do yourself a favor and book with the Almond Tree Inn across the street.
於 2023 年 10 月住了 3 晚

2/10 很差

真實旅客

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
I was never able to get into the property because I never heard from the property owner. They never responded to multiple phone calls, voicemails or email. I even went to the property several times and never saw anyone. I prepaid, so at this point, I do not have my money back.
於 2023 年 8 月住了 2 晚

2/10 很差

Michael

家人同遊
不滿:整潔度、設施服務和住宿狀況
Upon our arrival to the property the smart lock did not work and the door was left wide open and unlocked for anyone to enter. I texted the number that’s listed on the itinerary and let them know that the lock was not working and that the property was open. I was ok with that until more issues came up. The air conditioner can not keep the entire space at a comfortable temperature, the toilet would barely flush and we could not use it l, there was a terrible smell coming from the bathroom, and then there was the main concern which was there was no smoke detector in the unit at all. I texted the property’s number once again and told them I’d be leaving without staying the night immediately. They did not respond until noon the next day, and would not issue me a refund. It is highly unsafe and also illegal for them to not have a working smoke detector in the unit. Please do yourself a favor and DO NOT book with this property.

2/10 很差

Tara

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和客房舒適度
WARNING. Dont Stay here
We checked in at 4pm on July 16 2023, we told them by 4:44 the temperature in the apartment was 85 and sent pictures. We were told it would take 40 min to cool off the whole place. After 1.5 hours they responded saying someone was coming to look at it. At 2.5 hours still no one, and it was getting warmer now 86 degrees. No one came that night we had to go somewhere else, there was 4 of us so we had to rent 2 rooms since there were no more 2 bedroom condos we could find. The Almond Tree Inn next door was extremely accomodating and helped us. They said they get guests from there quite often since the property owners/managers never answer phone call. I texted the manager and told them we needed to know by 1030am if the air would be fixed, if not we had to reserve the Inn rooms again. (We werent going to repack again), no response after texts and phone calls. We ended up rebooking at 1100. At 1230 they said it was fixed. We asked the cleaning crew to check the temps at and they were at 82 still, when they told us it was at 77. That is not a working air conditioner. They sent a pic of the temp and said its hot outside. No sh*t, why wouldnt we want a cool place to sleep then. They told us they would fully refund us immediately but still have NOT. They condo was cute if only the air worked.
於 2023 年 7 月住了 2 晚

2/10 很差

steve

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Ripped off
於 2023 年 6 月住了 3 晚

10/10 優異

Julie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Room was clean and nice. Good size room and big shower. Bed was comfy. Only issue was the door code was not working so we had to wait for housekeeping to give us key and she was late in getting room ready. Also know that parking is very limited. Only 2 spots for 4 rooms. But location could not have been better. Great spot. Would stay there again and I am clean freak.
於 2023 年 5 月住了 2 晚

6/10 一般

YaFang

於 2023 年 4 月住了 1 晚

10/10 優異

Angel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Adorable place to stay...to fell in love
於 2023 年 4 月住了 1 晚

2/10 很差

Claudia

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
We were traveling in Florida for 14 days and had 12 good accommodations and one disastrous one: this room number 4. We named it "Cave". Where the room got an 8 rating is a mystery to us. The bed is squeezed into a space, leaving 25 cm on the left and right. A small window, at a height that you could not see through, but not crucial, because the window was taped. The bed linen is, contrary to the promise made of cheapest materials. The bed is lika a hammock. Towels for two people we received only after written request. The air conditioning leaves one, despite earplugshardly sleep. Furnishings old and shabby. Mattresses totally worn out. We can only warn against booking!!!

10/10 優異

ZIQIANG

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent services
於 2023 年 3 月住了 1 晚

10/10 優異

Timothy

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It’s always fun n in Key West
Awesome unit to stay at while in Key West. A little un nerving waiting until almost last minute to get access code info. Owner should give a little more of a heads up when that information will be given. The unit was absolutely awesome. I hope I can get a reservation back there the next time I head down to Key West.
於 2023 年 1 月住了 1 晚

10/10 優異

Ricky

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
For those that don’t like seeing anyone in person this is the check-in and vacation for you! We enjoyed staying here and people didn’t bother us and we didn’t bother others. We could stay in and have time together comfortably and make some food but also go out and dine anywhere on Duval.
於 2022 年 12 月住了 2 晚

10/10 優異

david

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great room. Desirable location

10/10 優異

Amanda

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 1 晚

10/10 優異

franklin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very clean and affordable, i wish parking was available at stay, but overall a great place to spend a few days
於 2022 年 8 月住了 3 晚

10/10 優異

John (cohasset)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent, affordable lodging with full well equipped kitchen. Clean and comfortable.
於 2022 年 6 月住了 2 晚

10/10 優異

Stacie

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed in the studio and it was perfect! Small kitchen with medium size fridge, microwave and a few cooking and eating utensils. Convenient, safe and walkable area. Two onsite parking spaces available on a first come basis. No office onsite so we called to get our access code text to us once room was ready for check in.
於 2022 年 5 月住了 1 晚

4/10 欠佳

Jo

讚好:整潔度和住宿狀況
不滿:職員與服務和客房舒適度
Run away!!!
While the unit was clean, there was no check-in welcome packet with WiFi information (advertised as free - where? What?). Very small, only 6” either side of bed (watch toes and legs), raised shower is hazard exiting, teeny tiny “dining” table had no chairs (chairs were way too short for tall table - see photo); decorating was haphazard; very loud noisy neighbors above and next door all hours of the night and early morning except for Sunday our last night. Called early to see if we could check in or leave our luggage somewhere and received a check in code that did not work. Tried calling for half hour in the heat outside the room before finally calling hotels.com to move. Hotels.com called with no answer and was starting to move us when we finally received help and were able to get in. Wish we had just moved!
於 2022 年 5 月住了 3 晚

10/10 優異

Nicole R

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just needed one night rental, not much was available. We stayed in detached cottage. Adorable and very clean. Great location
於 2022 年 5 月住了 1 晚

10/10 優異

Wayne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location of this property is perfect. Easy access to Duval. Across from CVS and a scooter rental place. The place is clean with decent beds. The only downside is not having a pool but we knew that going in! I’d definitely stay here again.
於 2022 年 5 月住了 4 晚

2/10 很差

真實旅客

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst Experience ever
When arriving we had no way of finding our room, not laid out well, no office, no human check in i received an email with a code to get into the room. When we walked in the room looked beautiful till we pulled back the covers. There was 2 pieces of hair-ignored and then discovered bugs in the bed. Determined to be an infestation of termites. Then looking further they were on the walls on the kitchen counter on the couch and floor. The number that is left in the room incase you need something didnt work. The restaurant connected had a different number that didnt work we had NOTHING till the following morning when housekeeping came to reach the manager. The housekeepers didnt speak English and couldnt communicate so i had to use a translation app. I had to push for a refund and currently waiting for refund. The parking is awful, no place to park we had to find street parking a block and half away. This termite issue was known by the owners as it was treated on Feb 28, 2022. We were told its normal to jave termites in FL just brush them aside. No it isnt normal and once you jave termites you need to have a treatment plan not forget about them. Worst experience in all of my years traveling. Just a few pictures to prove the bugs i even have video.
於 2022 年 4 月住了 2 晚
Ol 於 2022年5月9日的回應
Sorry again you already got a full refund and now is the termites seazon when they get wings and migrate flying in the air and getting through every hole possible. ORKIN already took care about it just don't be so hard on us because you got a full refund and you used to live in Florida so you much know that the termites it's a nonstop battle against the hill. Sometimes you can see a cloud of them and they get in your ears, mouth, eyes - everywhere.

8/10 不錯

Lindsay

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place! Loud during the day.
Perfect little studio type apartment just off Duval St in the heart of KW. Location was perfect!! Place is clean, quaint but amazing for the $$!! Our unit #4, was backed up against a coffee shop and pretty sure their kitchen was against our bedroom wall so it was extremely loud during the day but they close in the evening so it was quiet until 8am when they reopened. This is almost more like an AirBnb than a hotel (full kitchen, etc.). Would definitely stay here again!!
於 2022 年 4 月住了 1 晚

4/10 欠佳

Peter

不滿:職員與服務和客房舒適度
於 2022 年 4 月住了 2 晚

10/10 優異

Dwayne

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Close to everything. Very nice property. Enjoyed our stay!!
於 2022 年 3 月住了 3 晚

10/10 優異

Bryan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quite deceiving from the outside. Inside was really nice, the attendant which was phone in was accommodating. Would definitely stay here again
於 2022 年 3 月住了 1 晚

10/10 優異

Pace

於 2022 年 3 月住了 1 晚

10/10 優異

Tammy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A hidden gem near Duval Street.
於 2022 年 3 月住了 1 晚

8/10 不錯

Ann

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Excellent location, no need for a car. After renting a scooter from across the street, the owner said he offers free pick up/transport to and from the airport! So we saved $20 and took advantage of that. The facility was clean for the most part other than the spider webs in the windows. Zero view of anything. So if your looking to relax to the sounds of the ocean or open windows this is definitely not the place. Couch NEEDS to be replaced….poor condition and stained cushions. Bed was comfortable with comfortable sheets. Mini refrig, micro, and cook top if needed. CVS was right across the street. Nice place to just lay your head
於 2022 年 3 月住了 3 晚

10/10 優異

Judith

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfy and cute
Very clean facility. Very comfortable. Housekeeping needs to check dishes in cabinet as we found several that had been put away dirty (I assumed by a previous guest).
於 2022 年 3 月住了 2 晚

8/10 不錯

Robert

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A quaint retreat. Perfect location to walk to everything on Duval St. Each unit is a completely equipped suite so you could cook and eat your meals right in the room, but you would miss a lot of great eateries (highly recommend Blue Heaven for brunch). We had unit 4 (first floor). Only problem was our headboard shared a wall with the Cuban cafe next door. They close early but also open early.
於 2022 年 3 月住了 1 晚

10/10 優異

Michael A Bruce

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to town
於 2022 年 3 月住了 1 晚

4/10 欠佳

Geir

於 2022 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice space
Great location, space, and price. Close to everything, but out of the way. Having the small kitchen and extra sitting space was nice. Only complaint is it could stand a new mattress.
於 2022 年 2 月住了 4 晚

10/10 優異

Paula

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚

8/10 不錯

Patricia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Cute place! They should update the pictures nothing l3the website showed!!
於 2022 年 2 月住了 1 晚
Olha 於 2022年2月10日的回應
Thank you for your review! We are moving forward updating all the couches, furniture, light fixtures, linens and curtains. We are going also to refresh the paint so its clean and new. We cannot wait to take new pictures and post them online.

8/10 不錯

Theresa

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Close to everything and a convenient spot for everything.
於 2022 年 2 月住了 3 晚

2/10 很差

Susan

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
This is nothing like the picture you see on Hotels.com. There is no office for check in and getting a hold of anyone to assist with how to get into the room was a nightmare. After being on the phone with Hotels.com for over an hour I ended up staying elsewhere because I could not get into my room. Had to forfeit my money because Hotels.com was not able to assist in getting a refund.
於 2022 年 1 月住了 1 晚
Olha 於 2022年1月29日的回應
For somebody who expects to have all amenities and comfort I'd advise to go with other resorts that are sold out long time before not available and expect to pay more for this location or to be far away from downtown. We give an opportunity to stay in small and crowded Key West that has such a big demand that cannot offer everything and satisfy every body.

8/10 不錯

Gregory

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 3 晚
Olha 於 2022年2月1日的回應
Thank you for your review. We are working on to improve and to make you more comfortable to stay with us.

4/10 欠佳

Brian

伴侶同遊
Honestly we weren’t able to find parking closer than more than a mile away so we left. I know this isn’t the property owner fault because of location but it would be nice to have at least a dedicated spot close to the hotel.
於 2022 年 1 月住了 1 晚
Olha 於 2022年1月29日的回應
We do have 2 free parking spaces in the back of the building first come first serve. It's hard with parking because its downtown but its possible to find free parking near by. There is also long term parking available within walking distance. For somebody who expects to have all amenities I'd advise to go with other resorts that have also all accommodations and expect to pay more for this location or to be far away from downtown. Every body wants to stay in Key West and there is no enough parking and accommodations for people who understand us we give an opportunity to stay there and experience what locals do some noise from the bars and crowing roosters all night and no enough parking.

2/10 很差

Sharon

於 2022 年 1 月住了 1 晚

6/10 一般

Scott

不滿:職員與服務和客房舒適度
Close to Duval, but that's it.
Only redeeming quality of this "room" was its location to Duval Street. Furnishings were old and the couch was borderline unusable. Staff didn't clean the room once in a 4-night stay. Shower is a dangerously high step above a slippery tile floor and the adjacent coffee shop that shares a wall with the bedroom gets started banging pots at 8am every day.
於 2022 年 1 月住了 4 晚
Olha 於 2022年1月29日的回應
Im sorry to hear that in my defense I'd like to explain that the property was for sale previous owner didn't do any improvements but the new owner takes it into consideration and working on updates. We changes the sleep bed sofas, new linens and towels to make guests comfortable and happy. We need to explain that a lot of people wants to stay in small Key West and there is no enough parking and accommodations for people who understand us we give an opportunity to stay there and experience what locals do a lot of noise from the bars and crowing roosters all night and no enough parking. For somebody who expects to have all amenities and comfort I'd advise to go with other resorts and expect to pay more for this location or to be far away from downtown.

2/10 很差

Douglas

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
It’s just a room and the room behind it is a restaurant and at 6 am they are beating pots pans and all kinda stuff to keep up awake.
於 2021 年 12 月住了 3 晚
Olha 於 2022年1月29日的回應
Yes its downtown a lot of noises from the bars nearby and crowing roosters all night. Thats what locals experience every day. If somebody looking for quiet I'd suggest to stay away from downtown.

10/10 優異

TOMAS

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect Location Very clean The Host very attentive Nice small room Good for 2 person I’ll come back
於 2022 年 1 月住了 1 晚
Olha 於 2022年1月29日的回應
Thank you for you review!

4/10 欠佳

Jessica

讚好:職員與服務
不滿:住宿狀況和客房舒適度
Better places to stay
We stayed in the studio room and while the room was fine the noises coming from above it were intolerable. Bed was uncomfortable and I got bug bites from the room. The location however was great, maybe just bad luck on the room.
於 2021 年 12 月住了 2 晚
Olha 於 2022年1月29日的回應
We do aware of the noises its downtown busy street a lot traffic, noises from the bars nearby till 5 am and crowing roosters. We have other reviews that people said that the beds are fine didn't say about any bugs so we don't understand why but we will keep it in mind. I'd suggest for people who wants all amenities to look for other resorts that cost more for this location and not available for small Key West so we appreciate the opportunity to be able to accommodate in this area who appreciate that working on to improvements.

10/10 優異

Amber

讚好:整潔度、職員與服務、設施服務和住宿狀況
The location was perfect for me. It was simple and cozy for just me. The shower is large and good for tall people. I did read thoroughly so I was shocked by the kitchen. Self checkin was perfect for me and my crazy schedule and hours. Only a few weird things... one, theres a rule about not using any towel to remove make up and stains would mean being charged for towels. I was unprepared with my own towel... not for makeup, but I have bright fantasy colors in my hair that sometimes bleed.(hasnt ruined my towels at home, but made me anxious if they would charge me or not.) Theres also a business that shares the wall with the headboard of my room (queen studio). I can sleep through the banging in the morning (i work overnights so Im used to noise when I sleep.) Also when I was pulling up to load up before check out, the scooter/golf cart rental business at the top of Center street had the road completely blocked off for 15 minutes. Only was a problem once, but juat a warning. And parking is $30 a day. Previous reviews stated $20. Overall I wouls glaldly stay here again. The few weird things I can adjust for later, but literally its the perfect spot and juat right for my newds when Im in Key West!
於 2021 年 11 月住了 2 晚
Olha 於 2022年1月29日的回應
Thank you for your review. The new owner changed the policy there is free parking first come first serve and no charge for the towels. Also we are doing a lot of updates changing furniture and new linens and towels. Self check-in instructions. I hope to see you again.

10/10 優異

Joshua M

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 2 晚

10/10 優異

Gary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Road trip
Nice relaxing room with good location from Duval street enjoyed our time there
於 2021 年 10 月住了 1 晚

10/10 優異

kenneth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location half block off of duvall st,easy walk to all attractions,nice paris themed room,pleasant contact person over the phone,however the lady who showed up at the end wasnt very nice at all
於 2021 年 10 月住了 1 晚

10/10 優異

Jeffrey

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One night stay was really awesome place to stay ,great location and accommodations
於 2021 年 10 月住了 1 晚