Lovely place will come back next year! Everything and everyone excelente
真實旅客
於 2021 年 6 月住了 5 晚
10/10 優異
Louis
家人同遊, 多人同遊
2021年3月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Louis
於 2021 年 2 月住了 6 晚
10/10 優異
真實旅客
2021年3月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2021 年 2 月住了 2 晚
6/10 一般
真實旅客
家人同遊, 親子同遊
2021年2月28日
讚好:整潔度、設施服務和住宿狀況
The property was located on a private island, but it was not indicated on the description at the time of booking or reservations. So we had no idea. There was no Instructions on where to check-in because we couldn’t find the hotel. We later found out we had to take a ferry to the resort. The staff at the sister hotel (Opal) was very unfriendly and seems reluctant to help and provide additional instructions. It was our first time visiting Key West. Besides the difficult checkin process the resort was beautiful and stay was nice.
真實旅客
於 2021 年 2 月住了 1 晚
6/10 一般
真實旅客
伴侶同遊
2021年2月27日
讚好:整潔度、設施服務和住宿狀況
Did not get the room I thought I reserved ....was told I would have direct access out door of room ....ocean view but access difficult to a shore with mostly shell ...was told I was reserving a room in front of sandy beach With chaise and umbrella coverings ...
真實旅客
於 2021 年 2 月住了 4 晚
8/10 不錯
Doug
多人同遊
2021年2月20日
讚好:整潔度、職員與服務和客房舒適度
Nearly perfect
Beautiful clean grounds. Friendly service. Excellent restaurant. A lower priced, casual bistro would have kept us on the island every night
Cottage could use a little updating: more comfortable TV room furniture, cleaned up grout in bathrooms, repaint of kitchen cabinets. It would be nice to have a smartTV so that we could use our Netflix or other streaming services
Doug
於 2021 年 2 月住了 5 晚
10/10 優異
真實旅客
2020年9月21日
真實旅客
於 2020 年 9 月住了 2 晚
8/10 不錯
Fl (Id)
家人同遊
2020年9月2日
讚好:整潔度和住宿狀況
It is a really nice hotel but it is overpriced. Price too high compared with the value, this was our feeling.
Fl
於 2020 年 8 月住了 3 晚
2/10 很差
Gregory
家人同遊
2020年8月16日
不滿:整潔度和職員與服務
DO NOT STAY HERE!!
AWFUL EXPERIENCE!! This is what you get for $1,200 a night:
1. Room is not ready at check in time. Resort response was there is only one person doing everything and she will get to the room when she can.
2. Room was dirty even having to wait the extra time. Dead bug on toilet paper roll, hair on toilet and scum in the shower.
3. Did room service and over 12 hours later no one came back to pick up trash despite at least two staff walking by it to drop if evening and morning items.
4. Since room was not ready until late I thought a late check out was reasonable but seemed to be an inconvenience for then. Was told 12:00 was best they could do.
5. I’ve never had a resort call and ask what time I am leaving the room until now. So concierge calls at 10:00 and wants to know what time we are leaving room and what boat we are taking to leave. I said I have to book a boat ride and he said he just wants to know when housekeeping can get in the room??!! Then tells me the porters are too busy at 11:00 to handle our bags.
6. My wife ordered a steak salad. She took a bite and said it tasted like fish. She turned it over and small pieces of fish were on the steak. So that was thrown away.
Spend half this amount in Key West for a far superior experience. I’ve had better service at $150 hotels!
Gregory
於 2020 年 8 月住了 1 晚
8/10 不錯
Susan
家人同遊
2020年7月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful resort with lovely accommodations and views. Only hiccup was not being met by the representative at the dock which left us unclear about where to go and what to do for check-in.