2/10 Terrible
Tania M.
15 Jan 2026
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
If a zero-star rating were possible, this property would warrant it.From check-in, the property was unacceptable and unsafe. It was visibly unclean, with pests present throughout. There was no safe entry during heavy rain, no doormat, and none of the most basic amenities, including a tissue box. The Wi-Fi advertised at booking did not work.We immediately raised cleanliness concerns. Cleaners attended during severe weather, yet the property was only brought to a marginally acceptable standard. Without a doormat, red mud was tracked throughout, forcing us to spend much of our first day cleaning and purchasing basic supplies at our own expense. This was not the family break we booked, but a stressful attempt to make the property barely habitable.That evening, after showering the children and putting them to bed, I was woken by my son screaming. When I turned on the light, the bedroom was infested with bull ants on the walls, floors, and inside the bed, actively biting my child. This was extremely distressing and wholly unsafe.At approximately 9:30 pm, we contacted AirKeeper. For hours we were told alternative accommodation was being arranged, which proved untrue. With no resolution, I secured emergency accommodation myself to ensure my family’s safety.This experience was deeply distressing for our young family, and we were not fully reimbursed. I strongly caution families, particularly those with children, against staying at this property.
Tania M.
Stayed 1 night in Jan 2026