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基爾戈美洲最佳價值套房酒店的評價

2 out of 5
基爾戈美洲最佳價值套房酒店
3298 US Highway 259 N, Kilgore, TX

評價

7.2

不錯

10 分評分，優異；341 則評價中有 97 則" "
8 分評分，不錯；341 則評價中有 120 則" "
6 分評分，一般；341 則評價中有 51 則" "
4 分評分，欠佳；341 則評價中有 33 則" "
2 分評分，很差；341 則評價中有 40 則" "

7.4/10 

整潔度

7.6/10 

職員與服務

6.4/10 

設施服務

7.0/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

Richard

Tv didn’t work they have construction going on had to take the stairs they have dust everywhere from the construction this place really needs to be closed during this time it’s awful and cost over 100 to stay here or close to it
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月8日的回應
Hi Richard,Our team regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 優異

Ralph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月17日的回應
Hi Ralph,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 欠佳

Mari

不滿：整潔度和住宿狀況
Time to upgrade sheets pillow covers towels and the whole place itself.
GM 於 2024年1月10日的回應
We will take your opinions into the consideration and make sure to convey your message to the management. Thank you for your valuable feedback.

6/10 一般

Cassandra

讚好：職員與服務和住宿狀況
If nit alot stay want feed you brwakfast
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月25日的回應
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯

alberina

伴侶同遊
讚好：整潔度
Convience..
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月22日的回應
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 很差

Luis

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worse stay ever
We booked last minute upon checkin we noticed the room we had booked wasnt even the one we got. The pics arent even updated. We walk in hallway and its smells just like Marijuana mind you we have a 12 yr old and 1yr old. Two mins later we get a call from the front office that we have to many people in a room stating for us to leave. Plus we have ants in the room and everything smells old and looks yellow. The people in the front are so unprofessional.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月24日的回應
We do apologize for any inconvenience that you might have faced during your stay. We have looked into the matter and found out that there were 4 guests in a single king bed room, also the hotel is non-smoking so we don’t permit any smoking within the property. We do apologize incase some guest smoked in the hallway during your stay, and we do ensure that appropriate actions were taken to prevent such incidents. We will make sure appropriate actions are taken in order to maintain professionalism. We wish you safe travels.

10/10 優異

Christopher

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月19日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 很差

真實旅客

多人同遊
不滿：整潔度、職員與服務和客房舒適度
Pick somewhere else
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年9月28日的回應
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 一般

Cassandra

不滿：客房舒適度
Just had ants pail in bathroom room didnt get cold enough hallways was hot as if heater was on
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月26日的回應
Dear guest,We're sorry for the ant issue and temperature discomfort you encountered during your stay. We'll address these promptly for improved experiences. We hope to see you back on your next trip and provide with much better stay experience.

10/10 優異

Gary

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 4 晚
GM 於 2023年9月25日的回應
Dear [Guest's Name],Thank you for your outstanding rating! We're delighted you had a fantastic stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was good
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年9月8日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 欠佳

Kelli

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和設施服務
The property has a lot of potential… The outside and common room isn’t bad. The rooms on the other hand. There were cigarette burns in the sheets, and on the comforter, three pillows, that were not the best. I ended up going to Walmart and getting pillows because those hurt my neck, I left the pillows so hopefully the next guest can have a decent pillow. There were cockroaches, on the walls, a dead one on the wall that looked like had been there awhile. Honestly it has a lot of potential, but right now. I wouldn’t recommend it, unless you had no other options.
於 2023 年 8 月住了 3 晚
Sophia CSR 於 2023年8月20日的回應
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

4/10 欠佳

Carrie

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
The staff was friendly but there was a moldy smell in the room and mold on the carpet and a dust ruffle of the bed. I had originally planned to stay for 2 nights, but I was unable to due to the mold in the room.
於 2023 年 7 月住了 2 晚
Sophia CSR 於 2023年7月25日的回應
Hi Carrie,I regret to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

4/10 欠佳

Kristy

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Breakfast is a lie - if you count on this don't - there was NO breakfast only dry cereal - yes dry - not even milk. Killed a roach in my bathroom the bed linens smell like dog
於 2023 年 7 月住了 1 晚
Sophia CSR 於 2023年7月21日的回應
Hi Kristy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 不錯

Tony

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Vegetable garden
於 2023 年 6 月住了 2 晚
Sophia CSR 於 2023年7月21日的回應
Hi Tony,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯

Steven

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Could use more variety of channels, also found mold in the above the shower but not to much can be addressed.
於 2023 年 7 月住了 2 晚
Sophia CSR 於 2023年7月20日的回應
Hi Steven,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 很差

Arely

於 2023 年 7 月住了 2 晚
Sophia CSR 於 2023年8月6日的回應
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

Jesus

讚好：整潔度
於 2023 年 7 月住了 1 晚
Sophia CSR 於 2023年7月20日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 優異

Judy

於 2023 年 6 月住了 3 晚
Sophia CSR 於 2023年7月24日的回應
Hi Judy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 優異

Judy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Our room was quiet and clean. We had a wonderful weekend.
於 2023 年 6 月住了 1 晚
Sophia CSR 於 2023年7月4日的回應
Hi Judy,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 很差

Caroline

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Sophia CSR 於 2023年6月21日的回應
Dear Guest,Sad to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 很差

Sherry

商務旅客
不滿：職員與服務和客房舒適度
Very unwelcoming place.
They were extremely rude. Complained that I had kids. Snapped at one of my children for no reason. When you walked in all the lights were off in the lobby. Not a welcoming place at all. When we got to our room, the lights weren't working and they had to come up and fix them. Ended up leaving the hotel and getting a room next door at the Holiday Inn
於 2023 年 6 月住了 3 晚
Sophia CSR 於 2023年6月17日的回應
Dear Guest,Our team regrets that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 很差

Linda

不滿：整潔度、職員與服務和住宿狀況
Nothing
於 2023 年 6 月住了 1 晚
GM 於 2023年6月16日的回應
We are sorry to hear that your stay at our property did not meet your expectations. We value your feedback and take it seriously. We apologize for any inconvenience you may have experienced. We hope to see you again and provide much better experience.

10/10 優異

Tanya

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nothing bad to say about this place. We spent the night here on our way to Arkansas. It was quiet and clean. The staff were very friendly, pool area was very nice and clean as well. Great place to stay in your are spending any time in Kilgore.
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年6月8日的回應
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 優異

Luanne

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Was a pleasant experience
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月13日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 一般

Charles

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Needs alot of repail. Broken tiles in bathroom
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月11日的回應
Hi Charles,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our maintenance team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 不錯

Hugo

於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月29日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 優異

Jack

於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月9日的回應
Hi Jack,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Justin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, nice quiet room, great accommodations
於 2023 年 4 月住了 3 晚
Sophia CSR 於 2023年4月13日的回應
Hi Justin,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 不錯

Cameron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
GM 於 2023年2月1日的回應
Thank you so much for leaving your valuable feedback regarding your stay. We are glad that you enjoyed your stay. We hope to see you soon on your next trip. Have safe travels ahead.

4/10 欠佳

Wayne

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
When I checked in to my room the it was COLD, they had not attempted to turn on the heat. the smoke detector was chirping, I found 2 floor tiles in the bathroom loose/wobble. We I informed the front desk about the detector & tiles, they did not offer me another room, just said they would see about fixing the detector. also there was no hot water, they had mentioned they were waiting for the plumber. when I returned later that evening the staff told me he would follow me to the room to fix the detector, then was pulled away. when I got into the room the detector had stopped chirping. I called down to inform. no one ever came to check on the floor tiles. it ended up being 3 tiles loose/moving. when I checked out, I was still not offered any discount on that stay or future stay. I would have assumed since I did not make a fuss & put up with the tiles, detector, no hot water, I would have been offered something. Also there was NO Breakfast that morning,,,,,,,,,,
GM 於 2022年12月29日的回應
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

2/10 很差

Tara

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
No hot water no cable and called the police bc I wanted to take a shower that I payed for and never got to
於 2022 年 12 月住了 1 晚
GM 於 2022年12月29日的回應
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

4/10 欠佳

Gregory

親子同遊, 伴侶同遊
不滿：設施服務和住宿狀況
Half the outlets didn’t work, one lamp didn’t even have a lightbulb in it. The tub was visibly cracked and had tape over the cracks. The shower head had come away from the wall. AC made an ungodly loud noise when on. There was an entire bullet hole in the window!
GM 於 2022年12月29日的回應
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

2/10 很差

Hunter

GM 於 2023年3月11日的回應
We truly apologize for any inconvenience that you might have had during your stay. Thank you for your feedback.

8/10 不錯

Jamie

伴侶同遊, 商務旅客
Service was good at the front desk considering they were very short staffed. Property could use updating with the systems for the key cards. We could not use our key and had to get the housekeeper to open our room and she said that we were not the only people who had trouble with the key. Could be considerably cleaner with more attention to the common areas.
於 2022 年 11 月住了 2 晚
General Manager 於 2022年11月28日的回應
Thank you for sharing this honest review and feedback about our location, staff and also our rooms. We are always looking for ways to improve upon the guest experience so thank you again for sharing. We hope to see you back on your next trip and provide you with much better experience.

2/10 很差

Maria

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2022 年 10 月住了 2 晚
GM 於 2023年1月25日的回應
We truly apologize for any inconvenience that you might have had during your stay. Thank you for your feedback.

2/10 很差

Dillon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
General Manager 於 2022年10月18日的回應
We truly apologize for any inconvenience that you might have had during your stay. Thank you for your feedback.

8/10 不錯

Althea

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impressed
The stay was very comfortable and clean The manager (Angelika) went extra, above and above to meet ALL of our needs. She was amazing!! Thanks Althea
於 2022 年 10 月住了 2 晚
General Manager 於 2022年10月18日的回應
Thank you for taking the time in completing our online survey regarding your stay at our hotel.We are glad to know that you had wonderful stay with us. We are looking forward to see you again on your next trip!

10/10 優異

Thomas

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very good hotel but bring your pillows they suck
於 2022 年 10 月住了 2 晚
General Manager 於 2022年10月18日的回應
Thank you for taking the time in completing our online survey regarding your stay at our hotel. We truly apologize for any inconvenience that you might had during your stay. We are glad to know that you had wonderful stay with us. We are looking forward to see you again on your next trip!

6/10 一般

Shaylyn

Wasn't able to accodate
Ok stay, hotels.com gives out promotions but for the 2nd time now you have to be VERY watchful of the room they offer at a discounted rate. I got a smoking room by accident and tried to change with the front desk but they said it would $20-30 difference go from smoking to non smoking same room. I tried to mask the smell but the stains and burns from other people's ciqarettes is just tacky. Felt super gross and unclean.
於 2022 年 10 月住了 1 晚
General Manager 於 2022年10月18日的回應
Thank you for taking the time in completing our online survey regarding your stay at our hotel. We truly apologize for any inconvenience that you might have had during your stay. Have safe travels ahead, thank you.

8/10 不錯

Brandon

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Place was great
於 2022 年 9 月住了 2 晚
General Manager 於 2022年10月4日的回應
Thank you for choosing to stay with us and leaving us your valuable feedback, we hope to see you back on your next trip. Have safe travels ahead.

6/10 一般

Angela

於 2022 年 9 月住了 2 晚
GM 於 2022年12月29日的回應
Thank you for sharing your response with us, we apologize for any inconvenience that you might have had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

10/10 優異

Evelyn

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
General Manager 於 2022年9月25日的回應
Thanks for staying with us. We appreciate your business! We appreciate you taking the time to share your experiences while with us. We hope to see you back on your next trip.

8/10 不錯

Starlet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice it was clean by the cost and the young man at the desk was very helpful
於 2022 年 9 月住了 1 晚
General Manager 於 2022年9月6日的回應
Thank you so much for choosing to stay with us and leaving us your valuable feedback. We hope to see you back on your next trip.

6/10 一般

Heather

讚好：整潔度和職員與服務
不滿：客房舒適度
Won't get what you reserved
Clearly reserved king size, non smoking. Hardly any cars in parking lot but told only king available was smoking room. Could not find any smoking rooms. Had to upgrade to suite at increase price. Ripped off!!
於 2022 年 9 月住了 1 晚
General Manager 於 2022年9月3日的回應
Thank you for choosing to stay with us and leaving us your valuable response. We received you booking for regular smoking room, and we do charge for any upgrades to a non-smoking room. Thank you.

8/10 不錯

Crystal

讚好：職員與服務
於 2022 年 8 月住了 1 晚
General Manager 於 2022年8月30日的回應
Thank you for your feedback, we truly apologize for any inconvenience that you had during your stay. We hope to see you again and wish you safe and happy journey ahead.

6/10 一般

Tammy

伴侶同遊
不滿：住宿狀況
When we got there the sink didn't have any water pressure. The toilet was broke & we had to leave the top off just to flush.
於 2022 年 8 月住了 1 晚
General Manager 於 2022年8月16日的回應
Thank you for your feedback, we truly apologize for any inconvenience that you had during your stay, we will make sure that the problem is addressed immediately to the maintenance department.

2/10 很差

Courtney

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room dirty roaches hot water heater didn’t work
於 2022 年 8 月住了 1 晚
General manager 於 2022年8月7日的回應
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

2/10 很差

Alexis

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2022 年 7 月住了 2 晚
Genear Manager 於 2022年11月30日的回應
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

10/10 優異

Breanna

於 2022 年 7 月住了 2 晚
General Manager 於 2022年7月30日的回應
Thank you so much for your valuable feedback regarding your stay at our property. Hope you have safe travels ahead.