大堂

基臣納/劍橋希爾頓花園酒店的評價

3 out of 5
基臣納/劍橋希爾頓花園酒店
746 Old Hespeler Rd, Cambridge, ON

評價

8.2

很好

10 分評分,優異;1006 則評價中有 414 則" "
8 分評分,不錯;1006 則評價中有 382 則" "
6 分評分,一般;1006 則評價中有 122 則" "
4 分評分,欠佳;1006 則評價中有 51 則" "
2 分評分,很差;1006 則評價中有 37 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

LITSENG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Tina

讚好:整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay.
於 2024 年 5 月住了 1 晚
HGI Team 於 2024年5月5日的回應
Thank you for your review. We are glad to hear you had a great stay and found the hotel comfortable and convenient.

6/10 一般

Rebecca

伴侶同遊
讚好:職員與服務和設施服務
We had some issues with sink, toilet and shower doors in our room but it wouldn’t stop us from staying here again. Towels were tired and could use some replacing
於 2024 年 5 月住了 1 晚
HGI Team 於 2024年5月5日的回應
Thank you for your comments. It seems like we need to go over the details of this room to make sure everything it is top work order. Thank you for your feedback.

6/10 一般

Sonja (Matheson)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All staff encountered were very friendly and helpful. The main lobby was nicely decorated. The hotel and room were generally pretty clean. We did encounter some downsides: -We did need to request new sheets as there were some makeup stains on ours. -The sheet situation is very bizarre with the corners sewn to fit over the bed corners and the duvets having matching corner cuts to match. I've never seen anything so silly while staying at a hotel. It looks pretty but is not very functional for sleeping. -If you like doing puzzles to figure out how to turn on and off the shower while switching between two shower heads, this is what you'll encounter here. -The bathtub was SUPER slippery. Both my mother and I almost wiped out and ended up buying a cheap shower mat from dollarama to use during our stay. -The bathroom fan didn't seem to be working so it remained pretty humid in our room. -There is no mirror outside of the bathroom.
於 2024 年 4 月住了 3 晚
HGI Team 於 2024年5月4日的回應
Thank you for your review and comments. Seems like you had a few issues with the fixtures and bedding. Definately we will take back your feedback to see how we can setup the room and taps for success as there are a lot of turning dials to navigate.

8/10 不錯

Roxanne

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The kids enjoyed the pool
於 2024 年 4 月住了 2 晚
HGI Team 於 2024年4月29日的回應
Thank you for taking the time to let us know how your stay was. Glad to hear the kids loved the pool.

8/10 不錯

Krzysztof (Bialystok)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
HGI Team 於 2024年4月28日的回應
Thank you for your review. We appreciate your comments. Your feedback is much appreciated.

10/10 優異

Ilona

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
HGI Team 於 2024年4月22日的回應
Thank you for your review of your recent stay with us. Seems like everything was great from check in to check out time. We love hearing from our guests about how they enjoyed their experience at the hotel.

10/10 優異

Michelle

讚好:整潔度、職員與服務和住宿狀況
Great hotel. Easy access from the highway
於 2024 年 4 月住了 3 晚
HGI Team 於 2024年4月13日的回應
Thank you for your review. Our hotel is conveniently located at hwy 401 and hwy 24 with easy on and off access. We have a great location no matter where your travel takes you.

10/10 優異

gisell

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente lugar
於 2024 年 1 月住了 7 晚
HGI Team 於 2024年4月13日的回應
Thank you for your kind review. We appreciate you letting us know you had an excellent stay with us.

8/10 不錯

Alexander

於 2024 年 4 月住了 1 晚
HGI Team 於 2024年5月3日的回應
Thank you for your response. We appreciate your feedback and are always looking for ways to improve our services.

6/10 一般

Brenden

讚好:整潔度
於 2024 年 4 月住了 1 晚
HGI Team 於 2024年4月10日的回應
Thank you for your review. Feedback is important as it allows us to understand where improvement is needed. Thank you.

10/10 優異

celso

讚好:整潔度、職員與服務、設施服務和住宿狀況
newly renovated....Good value at the discount price..free parking and WIFI
於 2024 年 4 月住了 1 晚
HGI Team 於 2024年4月8日的回應
Thank you for your review. We are newly renovated and offer great value - everything all under one roof. We have all your needs from meeting services, full restaurant and bar, complimentary parking and free wifi. The Hilton Garden Inn offers something for everyone.

6/10 一般

kanoko (Batavia)

讚好:職員與服務
於 2024 年 4 月住了 1 晚
HGI Team 於 2024年4月8日的回應
Thank you for your review. Your feedback is important to us as it allows us to learn and grow. Guest satisfaction is our focus.

10/10 優異

Ken

讚好:整潔度、職員與服務和住宿狀況
we checked in around 330 Thursday and the young lady and the young man who checked us and our friends were welcoming,efficient, and helpful. They explained the dining options to us as well. I don't remember their names but we were impressed. our rooms were also exceptional
於 2024 年 4 月住了 1 晚
HGI Team 於 2024年4月5日的回應
Thank you for your review. We are pleased to hear you had a great experience at the hotel. We will be sure to share your comments with our staff as being mentioned makes everyone feel appreciated. We sure do value our hard working staff as we have the best!

8/10 不錯

Rob

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was to modern style for our taste. Shower doors leeked like crazy onto the floor. Breakfast was real expensive for what was there. Same thing both days.
於 2024 年 3 月住了 2 晚
HGI Team 於 2024年4月2日的回應
Thank you for your review. We will certainly look into your comments to make sure everything is in working order in the bathroom.

10/10 優異

Zorica (Etobicoke)

讚好:職員與服務、設施服務和住宿狀況
My room was spacious and very clean. The staff were extremely pleasant. The pool temperature was a comfortable warm. I would definitely return.
於 2024 年 3 月住了 1 晚
HGI Team 於 2024年3月30日的回應
Thank you for your response and speaking to our goals. Clean, comfortable and friendly staff is our primary goals and it looks like we achieved those goals in your opinion. We will be sure to share your comments with our staff.

10/10 優異

Lisa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk staff that checked us in was extremely helpful making us feel welcome, the other front desk staff could be a bit more cheerful I feel. Our housekeeper was amazing, cheerful and made us feel extremely welcome and important to the hotel, very helpful and quick to be sure our needs were met. Our waitress for the night of the 20th she was amazing she really made our trip amazing, dinner was so much better with her service. She was so kind patient and understanding. My youngest daughter absolutely adored her, she was still talking about her the next day and on the ride home. We will for sure be returning for another visit.
HGI Team 於 2024年3月22日的回應
Thank you for your kind review. We love reading about how our staff made a difference in our guests stay. We believe we have the best staff and will be sure to share your comments with them. Recognizing staff for their service and hard work is important to us. Thank you for sharing your experience.

10/10 優異

Barbara

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
HGI Team 於 2024年3月23日的回應
We appreciate you taking the time to let us know how your stay was. We are so glad to receive a 5 out of 5 review.

10/10 優異

Donald (Wellesley)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel was enviting and the staff were great. Any issue was immediately dealt with. The Hilton Gardens is well maintained and looked after. The rooms are well maintained comfortable! Overall our visit was wonderful.
於 2024 年 3 月住了 2 晚
HGI Team 於 2024年3月22日的回應
Thank you for your thorough review of the hotel. Great service with a well maintained hotel is a recipe for happy guests. Thank you for sharing your experience. We appreciate your feedback.

2/10 很差

Paola

於 2024 年 3 月住了 2 晚
HGI Team 於 2024年4月10日的回應
Thank you for your review. Seems like we didn’t meet expectations. We will review the details of your stay to understand your comments.

8/10 不錯

Peter

於 2024 年 2 月住了 1 晚
HGI Team 於 2024年3月29日的回應
Thank you sharing your review of your recent stay with us. A always appreciate feedback.

10/10 優異

Jodi

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay here Great staffing at front desk ! Nice accommodation and very comfy bed!!
於 2024 年 3 月住了 2 晚
HGI Team 於 2024年3月8日的回應
We agree with you - we have the best staff around! Glad to hear you found the hotel to be comfy and a great place to stay. Your feedback is greatly appreciated.

10/10 優異

Hugo

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Pool is a little small, but everything else was good.
於 2024 年 3 月住了 1 晚
HGI Team 於 2024年3月8日的回應
Thank you for your review and comments. Sounds like you had a great time during your stay! Guest satisfaction is very important to us.

10/10 優異

Denise

於 2024 年 3 月住了 1 晚
HGI Team 於 2024年3月23日的回應
Thank you for your review. We appreciate your feedback.

4/10 欠佳

Julie

家人同遊
不滿:整潔度、職員與服務和住宿狀況
The lobby seating were dirty with stained seats, and the rooms had stained countertops and tables. Would not recommend it for a Hilton chain, there is no pride or care demonstrated in the upkeep of their hotel.
於 2024 年 2 月住了 1 晚
HGI Team 於 2024年3月2日的回應
Thank you for your review. We will certainly look into your claims and address the stains. Upkeep is important so thank you for bringing this to our attention. Thank you for sharing.

8/10 不錯

Shannon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
HGI Team 於 2024年3月1日的回應
Thank you for your review. We are glad to know had a good stay with us. We always appreciate your feedback.

10/10 優異

Alana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They made our anniversary extra special with beautiful rose petals on the bed and a card signed by the staff. Thank you!!!
於 2024 年 2 月住了 1 晚
HGI Team 於 2024年2月19日的回應
Thank you for your comments. We truly hope you had a great stay celebrating your anniversary with us.

10/10 優異

Janine

讚好:整潔度、職員與服務和住宿狀況
Easy and convenient check in. Rooms were clean and we couldn’t beat the location. Will definitely stay again soon.
於 2024 年 2 月住了 2 晚
HGI Team 於 2024年2月19日的回應
Thank you for your review and comments. Our hotel offers a great location and we are so glad you noticed the cleanliness upkeep of the hotel. We appreciate you noticing.

10/10 優異

Shawna

讚好:職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
HGI Team 於 2024年2月12日的回應
Thank you for taking the time to complete a survey regarding your experience at the Hilton Garden Inn Cambridge. We are absolutely thrilled to receive your glowing review. Much appreciated.

2/10 很差

Alex

伴侶同遊, 寵物同遊
不滿:整潔度、職員與服務和住宿狀況
Things were stolen from my room.
於 2024 年 2 月住了 1 晚
HGI Team 於 2024年2月4日的回應
We have been informed of your situation and have reached out directly to review the situation.

10/10 優異

Stephanie

家人同遊, 親子同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Wonderful greeting by front desk staff. A lot of options for guests in lobby- convenience store, bar, in room dining . Room met what expected.
於 2024 年 2 月住了 1 晚
HGI Staff 於 2024年2月5日的回應
Thank you for your thorough review of the hotel during your recent stay. We are pleased to hear the hotel met your expectations and that you found the hotel staff friendly. The hotel has something to offer every traveller.

10/10 優異

Isaias Jesus

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
HGI Team 於 2024年2月2日的回應
Thank you for your review of your recent stay. We appreciate you letting us know you had an excellent stay with us.

10/10 優異

Todd

於 2024 年 2 月住了 1 晚
HGI Team 於 2024年2月4日的回應
Thank you for your comments, we love the positive review of a 10 out of 10 rating! We work hard to make each and every stay a great experience.

10/10 優異

ERIK

於 2024 年 1 月住了 1 晚
HGI Team 於 2024年3月22日的回應
Thank you for the 5 out of 5 review. So glad you had an excellent stay.

8/10 不錯

Fabian Ariel

讚好:整潔度、職員與服務和住宿狀況
Every thing was as expected, Friendly staff
於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月27日的回應
Thank you for your review. Glad to hear your stay was as expected and noticed we have the friendliest staff. We totally agree with you.

10/10 優異

Belinda

商務旅客
讚好:整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 2 晚
HGI Team 於 2024年1月27日的回應
That you for the 10 out of 10 review. We love receiving the glowing review.

6/10 一般

Ashley

Does not offer free wifi, rooms are
於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月21日的回應
Thank you for your review. The hotel absolutely offers complimentary wifi. It states it on our website, inside your key packet provide details on how to login as well as it is mentioned at check in. Should you ever have questions, please reach out to the front desk and they are always ready to help and answer questions.

10/10 優異

rebecca

於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月19日的回應
Thank you for the excellent review of the hotel. Sounds like you had a great stay from start to finish.

8/10 不錯

Erin

家人同遊
No heat in pool
於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月15日的回應
Thank you for your feedback. Regulating the pool can be difficult. With busy team weekends the water is constantly being topped up. We will continue to monitor the temperature to ensure it stays warm.

8/10 不錯

Edward

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月15日的回應
Thank you for your review. Your feedback is important as it lets us know how we are doing. We appreciate your comments.

8/10 不錯

Lise

於 2024 年 1 月住了 1 晚
HGI Team 於 2024年2月2日的回應
Thank you for your review. We always appreciate and welcome feedback.

6/10 一般

Krista

讚好:職員與服務
不滿:整潔度
The toilets dirty. No towels
於 2024 年 1 月住了 3 晚
HGI Team 於 2024年1月8日的回應
Thank you for your review. It seems like when did not put our best foot forward with paying attention to the details of your room. We will discuss with team to make sure issues raised are addressed. Thank you for letting us know.

6/10 一般

Gail

家人同遊
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
We came for the night to enjoy the pool which was just a little too cool. The rest of the stay was great
於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月8日的回應
Thank you for letting us know the pool was too chilly. With winter upon us finally, we have raised the temperature in the pool.

8/10 不錯

don

讚好:整潔度、職員與服務和住宿狀況
Very convenient to shopping and dining options
於 2023 年 12 月住了 1 晚
HGI Team 於 2024年1月3日的回應
Thank you for your review. We have the best location in town!

10/10 優異

Doug

於 2023 年 12 月住了 1 晚
HGI Team 於 2024年1月8日的回應
Thank you for taking the time to complete the survey. We appreciate your business and learning about your experience at the hotel.

8/10 不錯

Lisa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
HGI Team 於 2023年12月31日的回應
Thank you for your review of the hotel from your recent stay. We are glad to hear you had a good stay with us.

8/10 不錯

Brian

家人同遊
讚好:設施服務
於 2023 年 12 月住了 1 晚
HGI Team 於 2023年12月16日的回應
Thank you for your response about your recent stay. A good stay is important but a great stay is what we strive to deliver.

6/10 一般

Cathy

於 2023 年 12 月住了 1 晚
HGI Team 於 2023年12月12日的回應
Thank you for taking the time to complete the survey. We appreciate any and all feedback.

8/10 不錯

Lorraine

伴侶同遊
讚好:設施服務
It was great except I kept getting messages / emails to check in and get a digital key which I was told at check in can't happen since I booked via expedia
於 2023 年 12 月住了 1 晚
HGI Team 於 2023年12月12日的回應
Thank you for your comments. While the system isn't perfect, the emails are auto generated to let you know the benefits of being a Hilton Honors member. Booking through Expedia does not recognize you as a Hilton Honors member.

10/10 優異

Bianca

於 2023 年 11 月住了 1 晚
HGI Team 於 2023年12月12日的回應
Thank you for your glowing review about your recent stay at the hotel. Please come again, we look forward to seeing you.