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"The hotel and staff were great! We will say there again. Great shopping and dining options as well."

"Very clean but far from city center "

"This is a great hotel for staying around Kichijoji -- which has a great variety of shopping, restaurants and even a nice park with a large pond -- or even for Tokyo in general as it is only a 10/15-minute train ride from Shinjuku. It is super close to Kichijoji station (like 2 minutes). It's also close to Inokashira Koen (Park). The rooms are clean and quiet, if rather small -- that's standard in Japan. We often stay here and would recommend it. "

"Stayed in this hotel several times. This is not a luxury hotel, so if you keep your standard low, it has everything you need for a single or a couple who need place to stay for a short term trip. No issues and I will stay here again. The nearest station”Asakadai” has an access to major towns and express trains stops here."

"The location was the the first thing that struck me. It's in this seemingly quiet courtyard area next to a building with a pachinko parlor and a 7-11. The train station entrance is a one-minute walk, but I never heard any noise from my room. The room we had on the second floor was cozy with a nice big bed. We took advantage of the bathtub since the summer days are very hot and humid. Breakfast provided in the morning had several great options. But we also picked up some pastries nearby too. There is a mall a few train stops away with multiple floors for all manner of items you could want or need along with some fast food restaurants. And a movie theater we visited to enjoy a live streamed concert. Tokyo proper is about a 45 minutes away by train, but avoid rush hour if you don't want to be cramped most of the way there. There is another train station on top of the train station to Tokyo that will take you to more remote locations of Saitama. We attended a concert at the Belluna Dome and navigating the streets to transfer to that location was a nice adventure. Even though it's not the most convenient location if you want to have immediate access to Ueno or Asakusa, I'd say it's a nice, beautiful location that I enjoyed coming back to at the end of the day. "

"I booked a smoking room and I got a smoking room. The air cleaner in the room works great and the room is bigger than normal JR hotels. Everything is nice about the hotel. I have been staying in JR East hotel Mets for sometime now and I am beginning to get hooked to it. If I were to nitpick, I do need to carry my luggage up a few steps twice to get to the lobby of the hotel. Not a deal breaker but for smaller ladies who are not so strong, do take note. "

"wonderful. "

"Always a great stay at the Richmond hotels, and this one is no exception. Friendly professional staff. Onsite parking which is always helpful. Sizzler is located on the same floor as the reception. Pick up something unique at the op shop next door and stroll to the station for lots of dining options. "

"Staying at this property was truly an incredible experience. My wife and I (American tourists visiting Japan for the first time) stayed here for 3 nights. The staff was so friendly, especially the wonderful staff in the 6th floor restaurant. Our room, a 12-tatami was spacious and comfortable with a great view of the lake and mountains. Each room comes equipped with everything you need to make green tea and wake up with the sun. The 6th floor restaurant boasts views of Mount Fuji on a clear day with excellent food and service. The public bath is comfortable, clean, and hot! 10/10 experience. As for the area around the hotel, we were so amazed by the quiet, lush, and serene town of Tokorozawa. We walked to a Seibu Lions baseball game, the forest that inspired Totoro, and several local parks. It was a great experience of “small town” Japan that is very different from the hustle and bustle of Tokyo city. "