Our time there was very peaceful. We will come enjoy coming again.
Bob
於 2024 年 5 月住了 1 晚
10/10 優異
Thomas (Maryville)
伴侶同遊
2024年5月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The great customer service
Thomas
於 2024 年 4 月住了 1 晚
10/10 優異
Elisa
家人同遊
2024年4月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very deaf friendly
Elisa
於 2024 年 4 月住了 1 晚
10/10 優異
SHONDA
2024年4月10日
SHONDA
於 2024 年 2 月住了 2 晚
10/10 優異
Raymundo
2024年4月7日
Raymundo
於 2024 年 4 月住了 1 晚
6/10 一般
Monica
家人同遊
2024年4月7日
讚好:整潔度和職員與服務
Room was extremely hot when we checked in. Air conditioner barely worked. Wasn’t putting out much cold air. Room stayed hot the entire stay. Otherwise, beds are comfy. Staff is friendly. Nice area. Room was clean and spacious.
Monica
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月7日的回應
Dear Monica, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I apologize that you had trouble with the ac unit. If you called the front desk I would hope that they would have assisted you. I hope you will give us another chance the next time you are in the Knoxville area.
10/10 優異
Jeff
2024年4月7日
Jeff
於 2024 年 3 月住了 2 晚
10/10 優異
Peggy
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to Grandaughter
Peggy
於 2024 年 3 月住了 2 晚
AGM 於 2024年4月1日的回應
Dear Peggy, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
AMRI
2024年3月16日
AMRI
於 2024 年 3 月住了 2 晚
AGM 於 2024年4月3日的回應
Dear AMRI, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad that we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Cierra
2024年3月16日
Cierra
於 2024 年 3 月住了 2 晚
AGM 於 2024年4月7日的回應
Dear Cierra, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
6/10 一般
Arthur (Chattanooga)
商務旅客
2024年3月9日
讚好:整潔度和住宿狀況
Had dinner at hotel first night and food wasn’t hot. As I went to pay cash and they didn’t have cash so I had to pay at font desk. Next morning I had breakfast and ask for hot sauce (none available) so got ketchup. Container was empty they also had no cash. Front desk even though I gave ticket and credit card they charged my room. Last night after midnight a car alarm by my window would go off every hour for full night. I didn’t get much sleep.
Arthur
於 2024 年 3 月住了 2 晚
AGM 於 2024年3月16日的回應
Dear Arthur, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. We are in the process of having a new system installed at the Bistro, which is why at the moment we are unable to take payment at the Bistro and it all needs to be done at the front desk. I apologize for the car alarm going off, unfortunately that is out of our control. I hope you will give us another chance the next time you are in the Knoxville area.
8/10 不錯
Nairan
家人同遊
2024年3月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet place. Fit our needs.
Nairan
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月16日的回應
Dear Nairan, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. But you felt that it fit your needs. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
Lee
2024年3月3日
讚好:整潔度和住宿狀況
Lee
於 2024 年 3 月住了 2 晚
AGM 於 2024年3月4日的回應
Dear Lee, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Makallen
親子同遊, 伴侶同遊
2024年3月1日
讚好:整潔度、職員與服務和住宿狀況
The property was very clean and welcoming. The staff was quick, efficient, and kind.
Makallen
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月2日的回應
Dear Makallen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad you received that service during your stay with us. We look forward to having you stay with us again the nest time you are in the Knoxville are.
10/10 優異
Linette
2024年2月24日
Linette
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月20日的回應
Dear Linette, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
8/10 不錯
Cheryl
家人同遊
2024年2月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only had double beds and not Queens. Beds a little hard for my liking. Great shower and large bathroom. Staff was friendly.
Cheryl
於 2024 年 2 月住了 1 晚
AGM 於 2024年2月15日的回應
Dear Cheryl, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. We hope that you will give us another chance the next time you are in the Knoxville area.
6/10 一般
Stephen
商務旅客
2024年2月2日
讚好:職員與服務
不滿:住宿狀況
Not Courtyard Standards
This Courtyard is in need of a lot of TLC. Very dated. The staff I encountered was very courteous and friendly. Elevator not working…makes it hard to drag luggage up to the 2nd floor on the steps. Bed was unusually hard and not very comfortable. The bistro restaurant had limited availability of menu items and extremely overpriced. I travel to Knoxville frequently for business and will not be staying at this Courtyard again.
Stephen
於 2024 年 1 月住了 4 晚
AGM 於 2024年2月3日的回應
Dear Stephen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I apologize that we had a limited menu, we have been playing catch up from when Knoxville shut down due to weather. This is not the normal way we operate the hotel. We hope you will give us another chance the next time you are in the Knoxville area.
4/10 欠佳
Garth
2024年2月1日
不滿:住宿狀況
Garth
於 2024 年 1 月住了 1 晚
AGM 於 2024年2月3日的回應
Dear Garth, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I hope you will give us another chance the next time you are in the Knoxville area.
10/10 優異
EUDER
2024年1月29日
讚好:整潔度、職員與服務和住宿狀況
EUDER
於 2024 年 1 月住了 1 晚
AGM 於 2024年1月31日的回應
Dear EUDER, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
8/10 不錯
Belinda
2024年1月29日
Belinda
於 2024 年 1 月住了 1 晚
AGM 於 2024年3月20日的回應
Dear Belinda, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Julianne
家人同遊
2024年1月28日
讚好:整潔度、職員與服務和設施服務
Good.
Julianne
於 2024 年 1 月住了 1 晚
AGM 於 2024年1月28日的回應
Dear Julianne, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
4/10 欠佳
Blakely
商務旅客
2024年1月23日
讚好:職員與服務
不滿:整潔度和住宿狀況
Won't be staying here again
Bugs in the room, elevator was down so hide to climb stairs to 3rd floor with luggage. Wallpaper peeling off the wall. Paint peeling off the ceiling. Dirty shower. Shower faucet hanging off the shower wall.
Blakely
於 2024 年 1 月住了 1 晚
AGM 於 2024年1月24日的回應
Dear Blakely, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I have shared your feedback with my housekeeping manager to ensure that this does not happen in the future.
8/10 不錯
Cynthia
伴侶同遊
2024年1月15日
讚好:整潔度和職員與服務
Trash dumpster was picked up after midnight right under our room. Unbelievable loud noise.
Cynthia
於 2024 年 1 月住了 1 晚
AGM 於 2024年1月16日的回應
Dear Cynthia, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. I will bring it to my corporate company to ask if they can contact the city to discuss the appropriate hours for trash pick up. My apologies that they did it at that time of day, but thank you for letting us know. I hope you will give us another chance the next time you are in the Knoxville area.
10/10 優異
真實旅客
家人同遊
2023年12月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 12 月住了 2 晚
AGM 於 2024年1月1日的回應
Dear Anonymous, thank you for taking the time to share your feedback. Providing the highest level of service is top our priority and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
4/10 欠佳
David
家人同遊
2023年12月18日
不滿:整潔度、設施服務和住宿狀況
Arrived to find bathroom floor partially flooded. Went to make a cup of cofee and the cofee maker had water in the machine from who knows how long.
David
於 2023 年 12 月住了 1 晚
AGM 於 2023年12月19日的回應
Dear David, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will make sure to speak to my housekeeping leader to make sure that we are following Marriott's standards.
10/10 優異
Preston
2023年12月17日
Preston
於 2023 年 12 月住了 1 晚
AGM 於 2023年12月19日的回應
Dear Preston, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Tammy
2023年12月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tammy
於 2023 年 12 月住了 1 晚
AGM 於 2023年12月15日的回應
Dear Tammy, thank you so much for a taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
8/10 不錯
Robert
伴侶同遊
2023年11月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close proximity to where we were visiting
Robert
於 2023 年 11 月住了 3 晚
AGM 於 2023年11月29日的回應
Dear Robert, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell a little short during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
Kim
2023年11月19日
讚好:職員與服務和住宿狀況
Kim
於 2023 年 11 月住了 1 晚
AGM 於 2023年11月21日的回應
Dear Kim, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
2/10 很差
Josh
家人同遊
2023年11月19日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Slow check in. Slow elevator. Facility closes before time posted.
Josh
於 2023 年 11 月住了 1 晚
AGM 於 2023年11月21日的回應
Dear Josh, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. We are working on getting our elevator fixed, and I apologize that the Bistro closed early during your stay. I will share your feedback with my management team to ensure that doesn't happen in the future. I hope you will give us another chance the next time you are in the Knoxville area.
10/10 優異
Tracy
2023年11月12日
讚好:住宿狀況
Tracy
於 2023 年 11 月住了 1 晚
AGM 於 2023年11月14日的回應
Dear Tracy, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Anthony
家人同遊
2023年11月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location to restaurants and shopping
Anthony
於 2023 年 10 月住了 3 晚
AGM 於 2023年11月7日的回應
Dear Anthony, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
6/10 一般
Kristen
多人同遊
2023年10月28日
讚好:職員與服務
Our room smelled, was damp and musty
Kristen
於 2023 年 10 月住了 1 晚
AGM 於 2023年10月28日的回應
Dear Kristen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will share your feedback with my housekeeping leadership to team to ensure we are following all of the standards and guidelines to prevent this from happening again in the future. I hope you will give us another chance the next time you are in the Knoxville area.
10/10 優異
Jared
2023年10月24日
Jared
於 2023 年 10 月住了 1 晚
AGM 於 2023年10月25日的回應
Dear Jared, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we able to provide you with that during your recent stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
真實旅客
多人同遊
2023年10月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
The main staff of this hotel was really friendly as were the cleaning folks too. All were very personable and they really made the stay totally comfortable!
真實旅客
於 2023 年 10 月住了 4 晚
AGM 於 2023年10月24日的回應
Dear Anonymous, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
tim
家人同遊
2023年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family travel
Great service, clean
tim
於 2023 年 10 月住了 1 晚
AGM 於 2023年10月24日的回應
Dear tim. thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that service to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
Brian
2023年10月21日
Brian
於 2023 年 10 月住了 1 晚
AGM 於 2023年11月14日的回應
Dear Brian, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Jared
2023年10月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jared
於 2023 年 10 月住了 1 晚
AGM 於 2023年10月19日的回應
Dear Jared, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that service to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
Matthew
2023年10月15日
Matthew
於 2023 年 10 月住了 1 晚
AGM 於 2023年11月7日的回應
Dear Matthew, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
8/10 不錯
Mikell
2023年10月8日
讚好:職員與服務和住宿狀況
Staff friendly
Mikell
於 2023 年 10 月住了 1 晚
AGM 於 2023年10月14日的回應
Dear Mikell, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority. I am so glad that you found our staff to be friendly. We look forward to having you stay with us the next time you are in the Knoxville area.
10/10 優異
Shawn
2023年8月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shawn
於 2023 年 8 月住了 2 晚
AGM 於 2023年8月22日的回應
Dear Shawn, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide that service during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.
8/10 不錯
Carol
2023年8月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Carol
於 2023 年 8 月住了 3 晚
AGM 於 2023年8月15日的回應
Dear Carol, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Dreylin
商務旅客
2023年8月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and I was impressed with the size of my room. Wouldn't stay again for sure.
Dreylin
於 2023 年 8 月住了 2 晚
AGM 於 2023年8月14日的回應
Dear Dreylin, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.
10/10 優異
Rolf
伴侶同遊
2023年7月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
People are very friendly
Rolf
於 2023 年 7 月住了 1 晚
AGM 於 2023年8月1日的回應
Dear Rolf, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that during your stay with us. I am glad that the staff made a good impression on you. We look forward to having you stay with us the next time you are in the Knoxville area.
8/10 不錯
Irene
家人同遊
2023年7月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We booked 2 rooms.
One was perfectly comfortable snd clean.
The other room AC must’ve not been working because it was extremely muggy and uncomfortable despite AC on.
Irene
於 2023 年 7 月住了 1 晚
AGM 於 2023年7月27日的回應
Dear Irene, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority. My apologies that your 2nd room was not as comfortable as the other room you were in. I will make sure my maintenance manager is aware so he can look into it further. I hope that you will choose to stay with us the next time you are in the Knoxville area.
10/10 優異
Dianna
家人同遊
2023年7月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family StayOver Detroit
Air gets cold according to the temp that is set. In general nice, safe place to me.
Dianna
於 2023 年 7 月住了 1 晚
AGM 於 2023年7月11日的回應
Dear Family StayOver Detroit, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that you felt safe and that the air cooled your room properly. I hope that you choose to stay with us the next time you are in the Knoxville area.
10/10 優異
Dianna
2023年7月9日
Dianna
於 2023 年 7 月住了 1 晚
AGM 於 2023年7月11日的回應
Dear Dianna, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.
10/10 優異
Christopher
2023年7月9日
Christopher
於 2023 年 7 月住了 1 晚
AGM 於 2023年7月11日的回應
Dear Christopher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.
6/10 一般
Daniel
2023年7月9日
Daniel
於 2023 年 7 月住了 1 晚
AGM 於 2023年7月11日的回應
Dear Daniel, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.
6/10 一般
Douglas
家人同遊
2023年7月9日
讚好:整潔度和職員與服務
We had reserved a room for 5 but received a room with 2 queen beds and no fold out couch or trundle. The ac did not work at first and then the bathroom light burned out. The staff were wonderful. Moved us to another room that had everything we needed including a fold out bed.
Douglas
於 2023 年 7 月住了 1 晚
AGM 於 2023年7月11日的回應
Dear Douglas, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I am thankful that we were able to accommodate your needs and that the staff was wonderful. I hope you will choose to stay with us the next time you are in the Knoxville area.