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諾克斯維爾西希爾頓安泊酒店的評價

3.5 out of 5
諾克斯維爾西希爾頓安泊酒店
9621 Parkside Dr, Knoxville, TN

評價

9.4

完美

10 分評分，優異；940 則評價中有 717 則" "
8 分評分，不錯；940 則評價中有 151 則" "
6 分評分，一般；940 則評價中有 42 則" "
4 分評分，欠佳；940 則評價中有 13 則" "
2 分評分，很差；940 則評價中有 17 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Jeff

讚好：整潔度、職員與服務和住宿狀況
Nice venue for a family gathering place for a wedding in town.
於 2024 年 5 月住了 2 晚

10/10 優異

Russell

伴侶同遊
The room was great. The staff was friendly. The breakfast was good with freshly prepared omelets. Our room didn’t get cleaned the second day so we had to hunt down a washcloth. The lobby had several seating places & it was quite beautiful. There was a very nice outside seating area that was spacious.
於 2024 年 4 月住了 3 晚

10/10 優異

Emily

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a beautiful place. There are many great amenities. Really enjoyed the trip!
於 2024 年 4 月住了 1 晚

8/10 不錯

Veasna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property with a friendly staff.
於 2024 年 4 月住了 2 晚

10/10 優異

Marcus

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great and clean
於 2024 年 4 月住了 1 晚
Bryana, AGM 於 2024年4月15日的回應
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating. Thank you again and I hope to welcome you back as a return guest in the not-too-distant future.

8/10 不錯

Armando

伴侶同遊
讚好：整潔度和職員與服務
El Baño de regadera no estaba muy limpio.
於 2024 年 3 月住了 2 晚
Bryana, AGM 於 2024年4月8日的回應
Thank you for your feedback. I appreciate your comments regarding the bathroom in your guest room and will address these with my team to improve our guest experience. Thank you again and Safe Travels!

10/10 優異

Susan

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The common areas are modern and comfortable and the staff outstanding. The rep at arrival was inviting, helpful and informative with a warm smile and James at the morning omelet station might be the friendliest person we met on our ride through Tennessee. My only frown would be the furnishings in our room (411). The sofa not has zero support but a large stain on the cushion. We took the spare blanket out to use as a cover and that had a stain. Both the chair and ottoman have thread bare spots. The condition of the furniture would be expected at Motel 6 but not an embassy suites.
於 2024 年 4 月住了 1 晚
Bryana, AGM 於 2024年4月8日的回應
Thank you for your feedback. I am happy to see you enjoyed your stay and that our friendly staff made such a great impression on you. We appreciate your helpful suggestions regarding the furnishings in your room and will pass them along to continue to improve our guest experience. Thank you again for your awesome 5 rating and we hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property. No complaints other than the nightstand drawer in the room kept sliding open which was annoying. Great hotel.
於 2024 年 3 月住了 3 晚
Bryana, AGM 於 2024年4月8日的回應
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating! I appreciate your comments regarding the bedside table in your guest room and will pass this along to continue to improve our guest experience. I hope to welcome you back as a return guest in the not-too-distant future. Safe Travels!

10/10 優異

Joy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Bryana, AGM 於 2024年4月8日的回應
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 10 rating. We hope to welcome you back as a return guest in the not-too-distant future. Thank you again and Safe Travels!

10/10 優異

Nancy

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was spotless and extremely quiet. The staff were very friendly and conscientious. The free breakfast buffet was excellent with everything hot and well-prepared. It was a very convenient and comfortable stay while visiting family in a nearby health care facility.
於 2024 年 3 月住了 2 晚
Bryana, AGM 於 2024年4月8日的回應
Thank you for your feedback. I am happy to see you enjoyed your stay and that our amazing staff and complimentary breakfast made such a great impression on you. I am also glad that our location was convenient for your visit and that you were able to spend time with your family in comfort. We sincerely appreciate your awesome 5 rating and hope to welcome you back as a return guest in the not too distant future. Safe Travels!

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice all around. Friendly staff.
於 2024 年 3 月住了 1 晚
Bryana, AGM 於 2024年3月25日的回應
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating! Thank you again and I hope to welcome you back as a return guest in the not-too-distant future. Safe Travels!

10/10 優異

Lance

讚好：整潔度、職員與服務和住宿狀況
Beautiful property- great room
於 2024 年 3 月住了 1 晚
Bryana, AGM 於 2024年3月12日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful guest rooms made such a great impression on you. We sincerely appreciate your awesome 5 rating and hope to welcome you back soon. Safe Travels!

10/10 優異

Khoa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Bryana, AGM 於 2024年3月5日的回應
Thank you for your feedback and awesome 5 rating! We appreciate you staying with us and hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Siva

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good place for family to stay.
於 2024 年 2 月住了 1 晚
Bryana, AGM 於 2024年3月5日的回應
Thank you for your feedback. We are happy to see you and your family felt welcome with us and hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Nathaly

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great breakfast! Great services, friendly staff
於 2024 年 1 月住了 2 晚
Bryana, AGM 於 2024年3月5日的回應
Thank you for your feedback! We are happy to see you enjoyed your stay and that our breakfast and amazing team made such a great impression on you. We hope to see you again in the not-too-distant future. Safe Travels!

10/10 優異

Tiffany

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay at Embassy Suites
We really enjoyed our stay at Embassy Suites. I always find myself thinking that it would be great to stay an additional day. The service is great, and we enjoy the breakfast offered in the mornings.
於 2024 年 2 月住了 1 晚
Bryana, AGM 於 2024年3月5日的回應
Thank you for your feedback! we are so happy to hear that your stay was enjoyable and that our amazing breakfast made such a great impression on you! We hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Andrew

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Bryana, AGM 於 2024年1月29日的回應
Thank you for your feedback and awesome 10 rating! We are glad you enjoyed your stay and hope to welcome you back in the not-too-distant future. Safe Travels!

2/10 很差

Joshua

於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback. I am sorry to hear that your experience could have been better and sincerely apologize. I appreciate you taking the time to send in a review as this is how we continue to improve our guest experience. Thank you and have a great day.

10/10 優異

Deena

於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback! I appreciate you taking the time to send in a review and sincerely appreciate your awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Deena

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Neil

家人同遊
於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Agostino

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was free and excellent! Best hotel breakfast!
於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 5 rating! I am happy to see you enjoyed your stay and that our wonderful made to order breakfast exceeded your expectations. I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Joanda

於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

HUGH

讚好：整潔度、職員與服務、設施服務和住宿狀況
Every employee we encountered blew out minds with unbelievable courtesy and friendliness. Kind and helpful, that's how we would describe the staff. Do yourself a favor and stay here.
於 2024 年 1 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your kind comments and awesome 5 rating! I am happy to see you enjoyed your stay and that our amazing staff made such a wonderful impression on you. I will be sure to share your comments with my team as reviews like yours make our day! Thank you again and I hope to welcome you back in the not-too-distant future! Safe Travels!

10/10 優異

Andy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bring the whole family, including the dog!!!
Super quiet rooms. Great breakfast bar. Very pet friendly! We will be back.
於 2023 年 12 月住了 2 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 10 rating! I am happy to see you enjoyed your stay and that our beautiful hotel and complimentary breakfast exceeded your expectations. I hope you welcome you and your pets back in the not-too-distant future! Safe Travels!

10/10 優異

Sandra

於 2023 年 12 月住了 2 晚
Bryana, AGM 於 2024年3月5日的回應
Thank you for your feedback. We are happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating! We hope to welcome you back as a return guest the next time your travel plans bring you to Knoxville. Thank you again and Safe Travels!

10/10 優異

Alvin

於 2023 年 12 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 5 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Rebecca (Chelsea)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was nicely done and staff was great
於 2023 年 12 月住了 1 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 5 rating! I am happy to see you enjoyed your stay and that our great staff made such a good impression on you! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Joey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel
Great hotel with full bar and restaurant. Excellent breakfast that's included with price. Spacious rooms and fast internet.
於 2023 年 12 月住了 3 晚
Bryana, AGM 於 2023年12月14日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and complimentary breakfast made such a great impression on you. I hope to welcome you back soon!

10/10 優異

Cynthia

讚好：整潔度、職員與服務和住宿狀況
Overall nice stay
於 2023 年 12 月住了 2 晚
Bryana, AGM 於 2023年12月14日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and sincerely appreciate your awesome rating. I hope to welcome you back in the near future!

10/10 優異

Marty

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Bryana, AGM 於 2023年12月14日的回應
Thank you for your feedback and awesome rating! I am happy to see you enjoyed your stay and hope to welcome you back soon!

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 5 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

8/10 不錯

Manuel

於 2023 年 11 月住了 2 晚
Bryana, AGM 於 2023年12月14日的回應
Thank you for your feedback and awesome rating! I am happy to see you enjoyed your stay and look forward to welcoming you back in the not too distant future.

10/10 優異

Lorine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
all of the above indicated . love the made to order breakfast selections. fire pits were burning. nice all around .
於 2023 年 11 月住了 2 晚

8/10 不錯

Henry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall very good and the staff were great.
於 2023 年 11 月住了 3 晚

10/10 優異

Kristina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Pleasantly surprised by this hotel. Large and clean rooms, lobby is pretty, complimentary hot breakfast was pretty good. If you have the Hilton app you can open your room with a digital key as well as check in and check out. I'd definitely stay here again as it is good value for the price!
於 2023 年 11 月住了 1 晚

10/10 優異

Kirstie

於 2023 年 11 月住了 2 晚
Bryana, AGM 於 2024年1月18日的回應
Thank you for your feedback and awesome 5 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 優異

Amit

讚好：設施服務
Excellent customer service! Excellent service staff! Excellent dining amenities! Very Clean rooms!
於 2023 年 10 月住了 4 晚
Bryana, AGM 於 2023年11月2日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 優異

Elisa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1st class accommodation
This is a lovely property. Quiet comfortable rooms & beds. Your system includes an Excellent made to order breakfast. Staff was friendly and welcoming. Will stay here next time.
於 2023 年 10 月住了 2 晚
Bryana, AGM 於 2023年11月2日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 優異

Suzanne

於 2023 年 10 月住了 1 晚

10/10 優異

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Bryana, AGM 於 2023年11月2日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and sincerely appreciate your awesome 10 rating! We hope to welcome you back as a return guest in the not-too-distant future. Safe Travels!

10/10 優異

Edwin (Battle Ground)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Terrific high end property. Very quiet room with excellent room darkening draperies. Very comfortable with an ideal room arrangement. Nice bar on main floor for those special refreshments in the evening. Full service breakfast with made to order eggs or omelets.
於 2023 年 10 月住了 1 晚
Bryana, AGM 於 2023年11月2日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel, great breakfast and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 優異

Hanan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Lovely and cozy rooms, nice breakfast, friendly staff.
於 2023 年 10 月住了 4 晚
Bryana, AGM 於 2023年11月2日的回應
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 優異

Mark (Hartselle)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Bryana, AGM 於 2023年11月2日的回應
Thank you for your feedback! We appreciate you taking the time to send in a review. we hope to welcome you back as a return guest in the not too distant future! Safe Travels

8/10 不錯

Bailey

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The rooms were very spacious and nice. The dining / breakfast situation was weird and directions were not clear. Most TV channels were spotty. The road noise was very loud.
於 2023 年 9 月住了 2 晚

10/10 優異

Raphaela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Your own Netflix account
It was perfect Just didn't like that I had to use my own Netflix account to login. I find that not so trust worthy because it took me a minute to figure out how to sign back out of it so the next person doesn't get my information.
於 2023 年 9 月住了 1 晚

4/10 欠佳

David

不滿：整潔度和職員與服務
於 2023 年 9 月住了 1 晚

8/10 不錯

William (Raleigh)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
When I asked the front desk if there was a restaurant within walking distance to the hotel they said they would give me a list and the menu for the lobby restaurant. I came to learn from the business I was meeting with that a great seafood restaurant was right across the street that the hotel didn’t offer up. Very remote & industrial area hard to get an Uber or taxi.
於 2023 年 8 月住了 1 晚
Bryana, AGM 於 2023年9月6日的回應
Thank you for your feedback. I apologize that you were not informed of the restaurant location across the street and will be sure to speak with my front desk attendants to ensure they have all the information to pass along to our guests. Thank you and I hope to welcome you back soon!

6/10 一般

James

讚好：整潔度
不滿：職員與服務
Front desk clerk (Kevin) wasn't very nice seemed unfriendly and wasn't attentive to my wife and our needs( it was our 21st anniversary) and nothing was done or in place for us. I was expecting so much better from Embassy Suites but I was truly let down
Bryana, AGM 於 2023年9月6日的回應
Thank you for your feedback. I apologize that you were dissatisfied with your stay and will take your comments under consideration as we strive to enhance our guest experience. Thank you again and safe travels!

8/10 不錯

Gabby

於 2023 年 8 月住了 1 晚