Chalets in Kocaeli

"The room and the whole building had strong smoking odor. There not a single non-smoking room. I requested a change of room due to the heavy smoking smell in my first room. I was changed a room across the hall, which just the same. I was told there is not a single non smoking room in the building. "

"Yes"

"Definietly good"

"The carpet is very dirty and we have problems with AC but everything else was good specially the buffet was amazing food and friendly staff."

"We’ve had a fantastic stay at Selectum City Ataşehir so far. The service has been amazing from the moment we arrived. Everyone has been welcoming, professional, and very attentive. The room was spotless when we checked in, and housekeeping has kept everything incredibly clean throughout our stay. One thing we really appreciated was that the staff spoke great English, which made everything much easier for us. The Wi Fi has also been fast and reliable the entire time, which is a huge plus when traveling. If possible, definitely book a suite. Having two bathrooms was such an underrated luxury and made a big difference in comfort and convenience. The water pressure in the showers is excellent as well, which honestly made it feel even more relaxing after long days out in Istanbul. Overall, this hotel has exceeded our expectations in every way, and we would absolutely stay here again."

"So comfortable and relaxing! Love the treehouses and the trees and birds, and the breakfast was amazing. "

"I had surgery and specifically requested a non smoking room prior to check in. Upon arriving to my room, it smelt like cigarette - so the front desk accommodated a room change. The second room also smelt heavily of smoke, and upon requesting for the third time a non-smoking room, I was told the best they can do is to “spray the carpet”. Due to complications second hand smoke can have on bleeding and other surgical risks, I couldn’t even stay my first night. I had to check out within a few hours and the hotel is refusing to provide a refund, even though it was for legitimate medical reasons. They are saying I “refused” a room change, however, it would’ve been my third time changing rooms. At that point is what made clear, no matter which room they put me in, it’s simply not a smoke free hotel, and a “non smoking room” was wrongfully advertised. I am now out $400 and they refuse to refund me. "

"We had an amazing stay at this beautiful hotel. It is in a quiet street but very close to the centre of town. The staff were all lovely and accomodating. The breakfast was phenomenal. Would definitely recommend for a peaceful weekend away from the bustle of Istanbul. "

"Truly special night on the island with Palais. The staff was exceptionally helpful and kind, the atmosphere was intimate, magical, and the views stunning. Can't think of a better place to stay while here. "