We booked this property and a month before our stay, we were notified that there was a malfunction in the property (top floor penthouse) and given two choices. Neither choice was close in quality of the original property but as we were a month out from our trip and lodging options were slim, we chose one with a decreased number of bedrooms (from 2 to 1).
When we arrived and checked into the property (not this one listed but the new one), it looked nice on the surface but looks can be deceiving. To begin, the lock on the FRONT DOOR consisted of a twist knob and privacy latch; this doorknob is one you would typically find on a BATHROOM door or a BEDROOM door and is by NO MEANS meant to provide the safety and reliability needed in a front door lock. It was flimsy, old and ridiculously laughable.
Next, items advertised as available in the property were either not there, not in good working order or not easily accessible. Within the first 15 minutes of arrival, I had to call property management three times to locate items in description - beach towels, beach chairs (in outside locked boiler room on lanai) and sheets for the murphy bed. In terms of the murphy bed, the bed had sheets on it when we pulled it down and I questioned whether or not they were clean (as the description stated it would NOT have sheets on it and we would need to utilize sheets found in the property). Housekeeping first stated they were, in fact, dirty and they would come and change them and then called back saying they were, in fact clean, and to utilize them. Still only having a fitted and top sheet with no comforter nor pillows, these also needed to be tracked down through phone calls to property management.
The new property was ONLY $200 less than the original property. This is completely unbelievable, especially given the decrease in both number of bedrooms as well as top floor vs ground floor. Not only was this new property not worth the cost we paid but we were upcharged based on the change in MAY instead of charging us what the property was priced at back in March when we made our original booking. This is why I believe this was a "bait and switch" situation, focusing on the fact that we were not staying an entire week. Our belief is that the reservation was cancelled and rebooked to another party, willing to stay entire week (to gain more profit); we saw activity in the original property (we could see the lanai from ours), proving it was habitable, as otherwise claimed.