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冰島舒適公寓酒店的評價

2.5 out of 5
冰島舒適公寓酒店
Hamraborg 7, Kópavogur

評價

8.0

很好

10 分評分，優異；835 則評價中有 254 則" "
8 分評分，不錯；835 則評價中有 349 則" "
6 分評分，一般；835 則評價中有 165 則" "
4 分評分，欠佳；835 則評價中有 51 則" "
2 分評分，很差；835 則評價中有 16 則" "

8.2/10 

整潔度

7.0/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

LINGJHANG

讚好：整潔度、職員與服務和住宿狀況
地點便利住宿費用相對便宜省錢
房間算是蠻大的，不過公寓整體上算是比較老舊些。交通相當便利，周邊即有許多商片，對面有KR超市，如要自煮烹調採買相當便利。
於 2019 年 3 月住了 1 晚
The Management Team of Iceland Comfort Apartments 於 2019年4月9日的回應
Thanks for staying with us, Ling Jhang.

6/10 一般

Yichia

不滿：整潔度、職員與服務和住宿狀況
沒有先寄出pin code,必須打電話去櫃檯問。客廳燈和廚房燈都壞掉，隔音差，還連續兩天看到蟑螂。
於 2019 年 2 月住了 2 晚
The Management Team of Iceland Comfort Apartments 於 2019年4月9日的回應
We will make sure to review your comments to improve our quality standards. Thank you for writing a review, Yichia.

10/10 優異

Yushan (Taiwan)

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Check in依照mail指示操作就可以，非常方便。空間蠻大的，三個行李箱可以打開放在。廚房雖小，設備齊全，鍋碗杯子咖啡機，有鹽、胡椒跟保鮮袋。缺點，燈有點暗，煮飯的味道會瀰漫在房間。
於 2018 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
什麼都有很不錯
於 2018 年 10 月住了 2 晚

4/10 欠佳

HENGYI

不滿：職員與服務和住宿狀況
設備很齊全，但是隔音很差，半夜外面有人在喝酒，大聲咆哮一整夜，幾乎無法入睡。
於 2018 年 10 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
入住後只能自求多福，自己看著辦！！！
這是個完全自助的公寓，入住時間大約下午4點多，當時看不到任何服務人員。進房之後，因為找不到第三張床的床單、枕頭、棉被，只好依照房間的指示打電話。接通後管理人員不但沒有幫我們解決問題，竟然「掛我們電話」，非常沒禮貌，也讓剛到的我們感到不安。我們再次尋找寢具，還是找不到，只好試著重播電話，幸好這次換人接，告訴我們寢具藏在沙發裡面，我們才終於找到。 到了下午6點多，我們使用快煮壺煮水，竟然跳電了（這快煮壺已在冰島用了7天，都沒發生任何問題）！！！我們只好又打電話過去，結果這次聽到語音回答，說「工作人員已經下班」，可以寄信箱反應問題或於上班時間聯絡！！！我們只好自己看著辦，硬著頭皮找隔壁的房客幫忙，才解決了跳電的問題。 雖然，入住後得靠自己，但公寓對某些事情是交代清楚的，例如：退房要將鑰匙自行投入指定信箱，遺失一支鑰匙的代價是100歐元；用完盤子要洗乾淨，否則罰50歐元……等。 不過罰則說的很清楚，不保證房間的品質。首先，床墊非常骯髒，只要用手稍微一拍，濃濃的粉塵就會四散；床單、棉被套非常非常的皺（從沒看過這麼皺的！），就像剛攤開的乾扁醬菜；廁所的鎖整個破裂，所以門無法上鎖；茶几桌腳的貼皮分離，要避免被戳到。而廚房的茶壺很髒，打開後可以看到底部累積一層咖啡色的垢，還有充滿黑點的積水，我們根本不敢使用。 總之，這是個相當不悅的經驗，絕不會再來這裡。
於 2018 年 8 月住了 1 晚
Sara 於 2018年9月5日的回應
Thank you for this review. We are sorry to hear about your dissatisfaction, we would have loved to hear about it during your stay. It is possible to reach us 24hours a day, however after office hours it is an emergency number.

8/10 不錯

FENG-YEU OLIVER

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice choice for businesses travelers.
Good location, clean and comfortable environment, and reasonable price.
於 2018 年 8 月住了 5 晚
Sara 於 2018年8月15日的回應
Dear Feng-Yeu, Thank you for your review. We appreciate you taking the time to share your experience at our apartment hotel.

10/10 優異

Steven (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
not expensive and public transport is EZ to catch
nice CP value for its money and room size, a vey comfortable stay i have had and enjoyed....
於 2018 年 6 月住了 3 晚
Sara 於 2018年8月15日的回應
Thank you for this review Steven, we appreciate it :)

8/10 不錯

真實旅客

於 2018 年 5 月住了 1 晚

6/10 一般

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
dont expect too much with how much you paid
fair enought with the price location is ok supermarket and restaurent nearby by the things of apartment is old and smelly

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很溫馨不錯的公寓
住處對於自駕者很方便！離市區主要景點不到十分鐘～對面就是超市（營業時間10-21）、隔壁還有餐廳、subway，大片窗戶、廚房、沙發、餐桌，是個溫馨的住處！空間也很大！自助check in很簡單，在預定的mail有很清楚的資訊。惟浴室會積水，有點麻煩～還有馬桶超高...哈哈，先生180公分也覺得高～

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very comfortable accommodation
The room is quite big! Wifi is very fast. Kitchen facility is well equiped. A lot of space to park in from of the apartment. It also offer free coffee package and machine to make. Beside, there is a quite cheap and big supermarket cross the street. Very nice.

8/10 不錯

Joe

讚好：整潔度和職員與服務

6/10 一般

真實旅客

差強人意
公寓地點算很不錯，對面就有超市，也有餐廳，要進雷克雅維克很快，又方便停車，自助入住很方便。不過一進房就有很濃清潔劑味道，洗手台水管漏水，一使用洗手台地板就會很濕，然後吹風機似乎被之前的房客帶走他們沒發現，房間有兩盞天花板電燈不會亮，寫了mail反應隔天就來換燈泡也給了吹風機速度算快，但整天來說不是很滿意⋯ 如果沒有要以上問題還算是不錯。
於 2018 年 3 月住了 2 晚

8/10 不錯

Ka Lok

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 1 晚
Thank you so much for your review, it matter to us.

10/10 優異

PEI CHUAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 1 晚
Thank you for your review.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice apartment at convenient location.
The apartment is spacious and equipped with cooking facilities. Moving into it is very efficient as self check-in is provided and its location is convenient. The apartment would be very suitable for those who rent cars for travelling around Iceland. If local tour is to be joined without a car, it would be better to double check if it is within the area of providing free pick up and drop up as some travel agents may say it is outside Reykjavik area although the actual driving distance is only few minutes.

6/10 一般

YUNG NGAI

讚好：客房舒適度
不滿：職員與服務

10/10 優異

Not Provided

讚好：整潔度、住宿狀況和客房舒適度
非常棒的旅館...開車到市區也非常近

8/10 不錯

JHEN HONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適
廁所會積水

6/10 一般

真實旅客

讚好：整潔度
不滿：客房舒適度

6/10 一般

Frank (台灣)

靠近市區的旅店，房間很大，VIEW很好
飯店後面有比較多停車位，不要在大門前找。採自助check-in，有電梯，設備完善。 對面有超市可以買東西回飯店煮，旁邊也有SUBWAY可以買晚餐。 到市區開車距離還算近，房間空間很大，隔音很好，浴室也很大住得很舒適。

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Location is abit far from town centre but if you have your own car, or don't mind taking bus to downtown, this shouldn't be any issue. Good supermarket right opposite. The room is abit small for 5 people, toilet was great shower was hot.

8/10 不錯

siugwai

讚好：整潔度和客房舒適度
不滿：職員與服務
A good choice in a budget
Self check in system which means theres no staff could help you out immediately when you have problems, but everything you need for a budget trip is here, a small kitchen , dining table for you to cook and dine there, a quite large living area with a sofa.

8/10 不錯

MEI (中国)

讚好：整潔度和客房舒適度
还不错
总体来讲还可以，只是因为是自助入住，无人服务，还是不是很方便。厨房设施还可以

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Location is good, Room is also good.
I stayed one night with my wife, it was very good room, not big, but also not small, we can accept it. A very simple room. There is a small kitchen, including the basic kitchenware, we cooked the dinner and breakfast by ourselves. It was a nice room, just the windows is a little bit old, and not many people to stay. Wifi is very bad, couldn't connect, very unstable. But Location is very good, if you have car, you can go to the Reykjavik downtown very easy and any viewpoint. By the way, there is a nice supermarket in front of hotel, we like it. You can find what you want easier.

6/10 一般

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Large and tidy room. Efficient self-check in and out system

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location with Supermarket and Subway nearby.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

KA PO (London)

讚好：整潔度、住宿狀況和客房舒適度
Enjoyable stay
Location is ok. A supermarket is just about 2 mins walk from the apartment building. less than 10 mins drive to Reykjavik Town Centre. Room is clean and big enough for 3 adults.

8/10 不錯

Stuart

家人同遊
讚好：住宿狀況
Good location
於 2024 年 5 月住了 2 晚
Kristina 於 2024年5月22日的回應
Thank you for the time spent with us on our property! We hope to host you someday again!Best wishes,Kristina, Customer Care team

10/10 優異

David

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 7 晚
Kristina 於 2024年5月14日的回應
Thank you for the time spent with us on our property! We hope to host you someday again soon! Best wishes,Kristina, Customer Care team

8/10 不錯

Markel (Norwood)

於 2024 年 2 月住了 2 晚
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property! We hope to host you someday again!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

10/10 優異

Matthew

讚好：整潔度、設施服務和住宿狀況
Great location outside of the hustle and bustle of the city centre but also only a short drive into Reykjavic. Self check in work very well with easy to follow instructions. Appartment was clean with all necessary amenities. A good selection of local shops inc a great coffee shop and supermarket.
於 2024 年 2 月住了 4 晚
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property and for these positive words! We sincerely value your opinion. We hope to host you someday again soon! It was our pleasure.I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

6/10 一般

Helgi

於 2023 年 12 月住了 5 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

8/10 不錯

Kate

家人同遊
讚好：整潔度、設施服務和住宿狀況
Lovely and warm apartment ,well equipped which allowed us to cook (eating out pricey) Bess comfortable . Excellent communication - replied fo all Emails very promptly . Didn’t use the bus , but car parking good . Grocery store and subway deli opposite / next door . Check in times could have been more flexible . Overall , great stay !
於 2023 年 12 月住了 3 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Dear KateThank you for the time spent with us on our property and for these positive words! We sincerely value your opinion. We hope to host you someday again soon! It was our pleasure.I hope you have a lovely day / night!

6/10 一般

CLAYTON

家人同遊
We stayed here twice during our recent trip to Iceland. It was a “tale of two stays.” Our first stay was in a room with a broken bathroom door, non-functioning TV, and was noisy. Our second stay was much better. Bathroom door worked, TV worked. Nice clean and quiet room. Word of warning: The property managers will write you an email and ask for a photo of your ID and credit card in lieu of in-person check-in (there is no check-in desk or onsite staff). If you aren’t checking your email or it is filtered to the spam folder, that could be a problem. Also, the phone number they provided did not work—but they were quick to respond to emails.
於 2023 年 12 月住了 3 晚
Best wishes, Kristina, Heimaleiga team 於 2023年12月26日的回應
Dear Clayton,Thank you for the time spent with us on our property. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Your notes are taken into consideration! Thank you for sharing this!I hope you have a lovely day / night!

10/10 優異

Andres

讚好：整潔度和住宿狀況
It was very spacious
於 2023 年 10 月住了 1 晚
Best wishes, Kristina, Heimaleiga team 於 2023年12月26日的回應
Thank you for the time spent with us on our property. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Thank you for sharing this!I hope you have a lovely day / night!

10/10 優異

Y

家人同遊
讚好：整潔度和客房舒適度
Can walk to sky lagoon within 30 mins
於 2023 年 12 月住了 2 晚
Best wishes, Kristina, Heimaleiga team 於 2023年12月26日的回應
Thank you for the time spent with us on our property. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Thank you for sharing this!I hope you have a lovely day / night!

10/10 優異

Jonathan

讚好：整潔度和住宿狀況
Exactly as described
於 2023 年 11 月住了 3 晚
Best wishes, Kristina, Heimaleiga team 於 2023年12月26日的回應
Thank you for the time spent with us on our property. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Thank you for sharing this!I hope you have a lovely day / night!

10/10 優異

Adilson (Karlsruhe)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Meine Frau und ich haben 7 Tage im Iceland Comfort Apartment in Kopavogur gewohnt. Wie ich bei der Reservierung informiert worden war, habe ich ein Tag vor unserer Ankunft zwei Codes per SMS erhalten: einen für die Außentür und einen für den kleinen Schlüsselkasten, der sich neben der Apartmenttür befindet. Wir sind pünktlich um 15 Uhr (reguläre Check-in Zeit) bei dem Apartment angekommen. Der Code für die Außentür hat funktioniert (Achtung: nach der Eingabe des Codes muss man die Tür kräftig drücken, um sie zu öffnen). Der Code für den Schlüsselkasten hat zwar auch funktioniert, aber zu unserem Erstaunen war da kein Schlüssel zu finden. Nach ein paar Minuten Ratlosigkeit konnte ich das nette Housekeeping-Personal im Apartmentgebäude finden und nach dem Apartmentschlüssel fragen. Da wurde ich informiert, dass der vorherige Gast das Apartment noch nicht verlassen habe. Nach ein paar Versuchen konnte ich das Verwaltungspersonal telefonisch kontaktieren (im Apartmentgebäude selbst gibt es keine Rezeption). Das Verwaltungspersonal war hilfsreich und hat sofort agiert. Um 19 Uhr konnten wir das Apartment betreten. Das Apartment ist ziemlich komfortabel und ist mit allem ausgestattet, was ein Gast für einen angenehmen Aufenthalt benötigt. Die Lage ist sehr gut. Kostenlosen Parkplatz gibt es direkt am Apartmentgebäude. Supermärkte, Geschäfte, Bank gibt es ganz in der Nähe. Das Leistungs-Preis-Verhältnis war aus meiner Sicht fair.
Best wishes, Kristina, Heimaleiga team 於 2023年12月26日的回應
Dear Adilson,Thank you for the time spent with us on our property. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Your notes are taken into consideration! Thank you for sharing this!I hope you have a lovely day / night!

10/10 優異

Günter

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 2 晚
Best wishes, Kristina, Heimaleiga team 於 2023年12月26日的回應
Thank you for the time spent with us on our property! It was a pleasure!I hope you have a lovely day / night!

10/10 優異

Angel

讚好：整潔度和客房舒適度
Todo bien y con bonita vista
於 2023 年 10 月住了 3 晚
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property! We hope to host you someday again!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

8/10 不錯

PETER

讚好：整潔度和設施服務
very inexpensive -self-check in hotel. Clean and there are plenty of places to find food. This hotel is outside Reykjavik so cab in necessary to get to town.
於 2023 年 9 月住了 4 晚

8/10 不錯

Olivia

家人同遊
讚好：整潔度和住宿狀況
Brilliant room. Fabulous views over the harbour a city. Spacious and clean. Lift and stairs option. Safe and easy access Into the building. Lots of restaurants options cheap eats inc subway. 24h supermarket. Bus stations 5 min walk. Fire alarm went off and nobody came to turn it off for 4hours so that was a problem but we had left for the day an returned wasn’t an issue for me specifically
於 2023 年 9 月住了 3 晚

8/10 不錯

Murali

讚好：整潔度和住宿狀況
於 2023 年 8 月住了 2 晚

8/10 不錯

Timothy

家人同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
Very happy with our stay! Clean and very comfortable beds. Short drive to Reykjavik. My only complaint is that we booked for 5 people and the sleeper sofa bed had no sheets or towel. Luckily it was my teenage son who used that bed and he didn’t care!

10/10 優異

Fabio

於 2023 年 7 月住了 7 晚