The staff have told me that the guests were very polite and appreciative. I'm sorry I did not meet the family, this will happen often with guests, as I'm always on the run with other ventures and organising things behind the scenes as the staff managing the house are very competent to assist with anything. I do believe we offer something more than most airbnb/ homeaway would offer through out the world with room servicing and staff, I do leave the task of the house in there hands. I'm sorry Jim, when I had the electrician Ratu install the new fans, I only dropped them off in the driveway I didnt come in, and didnt see you, if I did I would have said hi, I was just on the run to manage another project, i was sweaty and dirty, not very presentable. I'm always close by if something serious occurs. With the water toys, kayaks, paddle boards, and paddles, unfortunately we can only stress to guests (not your family Jim, as I did not get a report from staff that anything was or wasnt damaged before your arrival, except one yellow kayak), not to drag them over the reef and not go out on full low tide, as firstly it destroys the reef, and puts holes in the equipement or paddles get broken, we dont ask for deposits from guests, nor do we go fully inspect all this gear before guests leave, we just hope they did the right thing or even that they will report to us that they damaged something, the last thing I want to do is ruin guests holidays on the last day or night debating on what damage they have done to the equipement, as I'll loose everytime, and I dont want to end guests time at Shambala like that, we just ask, that guests that guests are respectful to the equipement as we often have other guests arriving the same day or next day, please just let the staff know if something happens. I'm going to consider a new approach, and start again with new gear and take a deposit, possibly have a harder approach to responsibility of use, something does need to be implemented so that the next guests dont get this experience. I'm going down today and I'll plastic weld anything with a hole, check out Instagram FIJI HOLIDAY RENTALS for the pics. With matters like this relay your concern to the staff and they will organise me to sort it out. Next project in a few weeks the front decking under the sunset bure, also watch out for this on Instagram Fiji holiday rentals. Thank you for your review Jim it was very fair, and we will work on it..

These Guests tried to hold a function of over 50 people, which I declined as they had no intention of being honest about what they were doing. It was only when I placed there meat order after they arrived of over 60kg of meat that I asked them what they were planning. They first lied, then decided to come clean a few hours later. I declined this as Shambala isnt there for guests to hold a huge local party, as they were in Fiji to visit family. My self declining this turned into very unhappy guests mainly because they could not deceive us. It was disappointing. And now they leave a review like this? I suggest look at all our other reviews and base your judgement on this. I will say the beach can have some smooth rock exposed on low tide, if the sand has been moved from a high tide with big swells, but generally not. We cant change mother nature. All there other comments are an exaggeration and an attack for not being allowed to hold a local function. Pease note, if you wish to hold a function at Shambala Fiji, please discuss this with us before arrival so we can assist, as we offered these guests an option even after there deceitful attempt to go over our heads and they declined it. We require security, extra staff, just to assure nothing goes walk about as the house is setup with a family home feel, and small items to make this feel possible, we dont want these walking out the door. I know now I made the right move to denie these guests to invite a whole village over, after reading there response, and obviously extremely over exaggerated attacking review. Just be honest with us and we will be happy to see what we can do to accomodate our guests needs as always. Reviews like this make us wonder why we share our beautiful house on the water in Fiji with guests like this. But we get them some times, as we all know that's how the world is, bit sad really.

Thanks Shane. Your welcome back any time. Regards Joel