Kouts Hotel with Pool

"Staff"

"Plenty of food within a few hundred feet. Great location great staff and was overall a great stay!"

"When we arrived I felt as if the front counter staff was not really welcoming. They had no friendly personality, it’s like they hated their job. Our room was dirty there were a toy car on the floor a blue cap to a drink on the floor and a used water bottle. The extra blanket was dirty and had stain on it of orange. And some red color on the blanket. I called a head of time to make sure the hot tub was working and was told yes. I was surprised to find it up for maintenance as it was being cleaned. I do like that they clean it but it was an inconvenience as we only booked the room to use the hot tub. It did open after three hours. We also noticed the sign where no children under 16 allowed in the hot tub and it was packed with kids. Which is fine at a point but not when you can get in because there is no room. My stay could have been a lot better. This is not a place I will stay again. "

"Everything was great "

"This was easily one of the worst hotel stays I’ve ever survived. Check-in started strong with after waiting 30+ min staff telling me I didn’t even have a reservation of the room with garden tub (shoutout to Expedia for apparently having imaginary photos of rooms). After settling, we got a room that smelled like a mix of gas station weed and straight-up farts. Amenities? Questionable. The hot tub had commitment issues (half the jets didn’t work), and the “heated” pool felt like an ice bath training session. The thermostat in the room was broken, so we got to enjoy a full-on sauna experience all night—paired nicely with highway noise loud enough to simulate sleeping on the shoulder. Then came the 1:30 AM fire alarm. We all marched down three flights of stairs and stood around for 20 minutes with zero staff in sight. Turns out someone’s vape caught fire… which we learned from the person responsible in the elevator later. Reassuring. Breakfast was the final boss: broken cereal dispenser, coffee that tasted aggressively like hazelnut regret, and warm yogurt (??). Honestly, I would’ve felt safer and more comfortable sleeping in my car. 0/10, would not return. "

"There are many restaurants very close. The rooms were very clean and the one person that shined at this property was a Staff member that cleaned all the rooms and helped guests with all their questions. She alone is a 5 star 🌟 "

"The TV had issues screen mirroring, the gym and pool are underground so pretty small; good interior design and decent breakfast"

"Cable did not work, there was no breakfast left for us, and they refused to add more "

"Breakfast was not very good. Service was mediocre. Pool was closed without any notice. "