Dear Ivan,Thank you for staying with Royal Pacific Hotel and taking the time to post your review with the Expedia community. We are sorry to see your low rating to us and would like to be able to discuss with you further. Please provide your contact information to me at loyalli@royalpacific.com.hk. We very much look forward to hearing from you again.Sincerely, Loyal LiFront Office Manager

尊敬的Kin On, 感謝 閣下蒞臨皇家太平洋酒店，並於Expedia社群填寫點評，且分享 閣下是次寶貴的下榻體驗。非常抱歉 閣下是次經第三方選訂的園景翼客房未如理想。這點我們酒店亦十分遺憾未能在 閣下訂房時直接向 閣下介紹酒店各房型, 特別是酒店於海景翼設有空間寬敞的客房，如「超豪華客房」、「豪華海景客房」及「尊尚海景套房」等。如 閣下再次光臨，可選訂海景翼的房型，相信更符合 閣下的需要。 酒店官網不時推出不同類型獨家住宿及餐飲優惠以迎合不同需要的客戶，歡迎 閣下瀏覽我們酒店的官網預訂心儀房型或住宿套餐。如對各房型及設施有任何疑問, 亦可隨時致電酒店訂房部查詢。 再次感謝 閣下寶貴的意見，並期待在不久的將來, 能夠再次為 閣下服務。此致李志忠前堂部經理

Dear Maisy,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Google community. We are grateful to you for your rating, as we always strive to improve upon our guest experience.We look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear Chun Chen,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a rating with the Hotels.com community. We are grateful to you for your generous comment, as we always strive to improve upon our guest experience.We look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear Yuen chun,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Expedia community. We are grateful to you for your generous comment, as we always strive to improve upon our guest experience.We look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear King Wun Ricky,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear Jie,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear KIT YEE,Thank you for staying with Royal Pacific Hotel and taking the time to post your review with the Hotels.com community. We are sorry to hear about your disappointment and would like to be able to discuss with you further. Please provide your contact information to me at loyalli@royalpacific.com.hk. We very much look forward to hearing from you again.Sincerely, Loyal LiFront Office Manager

Dear Karlock,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

尊敬的Traveler， 多謝 閣下蒞臨皇家太平洋酒店，並於攜程社群撰寫點評，且分享 閣下是次寶貴的下榻體驗。 我們非常感謝 閣下對是次整體下榻體驗表示滿意。這實在是對前線員工們所作的努力加以肯定。此外, 酒店為不同類型的客戶不時推出期間限定優惠套餐, 歡迎隨時瀏覽酒店官網以預訂心儀房型或優惠套餐。 期待在不久的將來，能夠再次為 閣下服務。 此致李志忠前堂部經理

Dear Dong,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Expedia community. We are sorry for your disappointments with the in-room condition and did not live up to your expectation. Guest satisfaction is of paramount importance, and you may rest assured that we would look into the matters with our teams concerned to make appropriate improvement to ensure future guest satisfaction. We greatly appreciate your valuable feedback and thank you for choosing to stay with us. Please browse our hotel website www.royalpacific.com.hk and check out our best value packages and rates when planning your next visit. We look forward to having the opportunity of welcoming you back in the near future. Yours sincerely, Loyal LiFront Office Manager

尊敬的Sui Yin， 多謝 閣下蒞臨皇家太平洋酒店，並於Expedia社群撰寫點評，且分享 閣下是次寶貴的下榻體驗。 我們非常感謝 閣下對是次整體下榻體驗表示滿意。這實在是對前線員工們所作的努力加以肯定。此外, 酒店為不同類型的客戶不時推出期間限定優惠套餐, 歡迎隨時瀏覽酒店官網以預訂心儀房型或優惠套餐。 期待在不久的將來，能夠再次為 閣下服務。 此致李志忠前堂部經理

Dear Nelson,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share this excellent review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

尊敬的Chieh Ning,多謝 閣下蒞臨皇家太平洋酒店，並於攜程社群填寫點評，且分享 閣下是次寶貴的下榻體驗。有關 閣下對房間的意見, 我們至深銘感，並會繼續致力提升客房設施質素，務求讓每位賓客享受愉快居停。此外, 有關 閣下對我們前線服務員的服務批評及建議, 我們定必在客服培訓方面以定點專題為例加以强化。並以嚴謹的態度遵循酒店的專業品質。我們為不同類型的客戶不時推出期間限定住宿優惠套餐, 歡迎隨時瀏覽我們酒店官網預訂心儀房型或住宿套餐。如 對酒店各房型或住宿套餐有任何疑問, 亦歡迎隨時與酒店訂房部查詢。再次感謝 閣下的意見。冀盼在不久的將來，能夠再次為 閣下服務。此致李志忠前堂部經理

Dear Mang Keung,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share this excellent review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear CHUN HO,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Expedia community. We are grateful to you for your generous comment, as we always strive to improve upon our guest experience.We look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear LIHUA,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Expedia community. We are grateful to you for your generous comment, as we always strive to improve upon our guest experience.We look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear keng low,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share this excellent review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear Yiu Fai Augustine,Thank you for taking the time to share your feedback and score with us on Hotels.com. We hope that you have enjoyed your stay with us and look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear Wai Keung,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share this excellent review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear Lai Ha,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear JIAN PING,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Loyal LiFront Office Manager

Dear Chao Li Chu,Thank you for taking the time to share your feedback and score with us on Hotels.com. We hope that you have enjoyed your stay with us and look forward to welcoming you again. Please feel free to browse our hotel website to check out our best value packages and rates when planning your future stays here. Yours sincerely,Loyal LiFront Office Manager

Dear Cheng,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share this excellent review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon. Yours sincerely,Robert HonGeneral Manager

Dear Ka Hin,Thank you for staying with us at the Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to the Royal Pacific Hotel soon.Yours sincerely,Robert HonGeneral Manager

Dear yuk,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Yours sincerely,Robert HonGeneral Manager

Dear KIM MING ERICThank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Yours sincerely,Robert HonGeneral Manager

Dear ChCHING FEN,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon. Yours sincerely,Robert HonGeneral Manager

Dear zongming,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon. Yours sincerely,Robert HonGeneral Manager

Dear Chi Leung Albert,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon. Yours sincerely,Hubert AwGeneral Manager

Dear WeiYuan,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon. Yours sincerely,Hubert AwGeneral Manager

Dear Pui Kong,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon. Yours sincerely,Hubert AwGeneral Manager

Dear Kwok Choi,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon. Yours sincerely,Hubert AwGeneral Manager

Dear SAU FUN,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Expedia community. We are grateful to you for your generous comment, as we always strive to improve upon our guest experience.We look forward to welcoming you again. Please feel free to visit our hotel website to check out our best value packages and rates when planning your future stays here. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Yours sincerely,Hubert AwGeneral Manager

尊敬的Kok Kin， 多謝 閣下蒞臨皇家太平洋酒店，並於百忙中在Hotels.com社群表達及分享 閣下是次下榻的體驗。 我們非常感謝 閣下對是次整體下榻體驗表示滿意。這實在是對前線員工們所作的努力加以肯定。此外, 酒店為不同類型的客戶不時推出期間限定優惠套餐, 歡迎隨時瀏覽酒店官網以了解最新的各房型套餐推介。期待在不久的將來，能夠再次為 閣下服務。此致胡智賢總經理

尊敬的貴客， 多謝 閣下蒞臨皇家太平洋酒店，並於百忙中在Hotels.com社群表達及分享 閣下是次下榻的體驗。 我們非常感謝 閣下對是次整體下榻體驗表示滿意。這實在是對前線員工們所作的努力加以肯定。此外, 酒店為不同類型的客戶不時推出期間限定優惠套餐, 歡迎隨時瀏覽酒店官網以了解最新的各房型套餐推介。期待在不久的將來，能夠再次為 閣下服務。最後, 藉此祝願 閣下及家人新年愉快興旺。此致胡智賢總經理

Dear kwai wah,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Taking this opportunity, may we also wish you and your family a happy, healthy and prosperous New Year!Yours sincerely,Hubert AwGeneral Manager

Dear Wing Luen,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Taking this opportunity, may we also wish you and your family a happy, healthy and prosperous New Year! Yours sincerely,Hubert AwGeneral Manager

Dear LUI,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Taking this opportunity, may we also wish you and your family a happy, healthy and prosperous New Year! Yours sincerely,Hubert AwGeneral Manager

Dear Che Chung anthony,Thank you for staying with us at Royal Pacific Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was a pleasant and enjoyable one. We appreciate your generous comments and it is always rewarding to read that our efforts result in positive comments such as yours.We greatly appreciate your feedback and thank you for choosing to stay with us. Please browse our hotel website and check out our best value packages and rates when planning your next visit. We look forward to having the pleasure of welcoming you back to Royal Pacific Hotel soon.Taking this opportunity, may we also wish you and your family a happy, healthy and prosperous New Year! Yours sincerely,Hubert AwGeneral Manager