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玉溪撫仙湖希爾頓酒店的評價

4.5 out of 5
玉溪撫仙湖希爾頓酒店
環湖東路10號, 玉溪市, 雲南省

評價

9.2

卓越

10 分評分，優異；28 則評價中有 19 則" "
8 分評分，不錯；28 則評價中有 7 則" "
6 分評分，一般；28 則評價中有 1 則" "
4 分評分，欠佳；28 則評價中有 1 則" "
2 分評分，很差；28 則評價中有 0 則" "

9.6/10 

整潔度

9.0/10 

職員與服務

9.6/10 

住宿狀況

10/10 

環保程度

評價

8/10 不錯

YONGHONG

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 4 晚

10/10 優異

LI

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
美丽的湖边酒店
非常美丽的环境，湖边步道和室内环境非常美。大厅看日落，看风景都很美，房间大而整洁，早餐特别丰富，出行方便，非常推荐
於 2020 年 12 月住了 1 晚

10/10 優異

YANHONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店不错
不错 去昆明旅游看海鸥
於 2019 年 12 月住了 1 晚

10/10 優異

yibo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常不错的酒店，值得推荐。
非常棒的酒店，环境很好，设施也是符合高标准。作为全家旅游非常值得一住。
於 2019 年 1 月住了 1 晚
PR manager 於 2019年2月12日的回應
很高兴因为我们的专业贴心的服务让您和家人感受到超值体验，您的肯定是我们更加努力做好服务的动力， 期待您再次光临。

10/10 優異

zhan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒的体验
很棒的酒店，户外泳池非常漂亮，配上湖光山色简直美不胜收，可惜现在太冷不能下水。酒店客房干净整洁，洗手间也很好，都是欧舒丹的，可惜忘记拍照了。酒店餐厅稍贵，外面附近几公里有很多农家菜，便宜实惠。酒店早餐内容丰富，非常棒！下次来还住这儿。唯一有点不足的是Hotels和酒店之间可能预订时有误会，俩人只含单早，不过后来Hotels妥善解决了。
於 2018 年 11 月住了 1 晚
PR manager 於 2018年11月30日的回應
尊敬的客人，您好！非常感谢您用您的宝贵时间跟大家分享了您的入住体验，我们非常高兴收到您的好评及给予酒店认可。能够为您提供优质的服务，让您感受到温暖热情是我们的待客之道，希望环境优美的抚仙湖希尔顿酒店能够再次为您提供满意的入住体验。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
设施和服务都不错
於 2018 年 9 月住了 4 晚
PR manager 於 2018年12月2日的回應
欢迎您入住抚仙湖希尔顿酒店，酒店位于抚仙湖畔，依山傍水是您休闲度假的好选择。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服务一流，非常满意
酒店位置好，景色一流，服务满意，尤其早餐丰富，且服务到11点，这对于喜欢晚起的我们非常适合。
Hilton Fuxian Lake 於 2018年3月14日的回應
感谢您在酒店度过愉快的假期，酒店环境优美，空气清新。酒店的早餐选用优质食材，鲜果时蔬是您的最佳早餐伴侣。酒店更是您来休闲度假的好地方，期待您的再次入住！

10/10 優異

Wei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 2 晚
Thank you for staying with us. And hope you having a great trip in Hilton Fuxian Lake.We hope meet you here again.

10/10 優異

yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服务质量
很满意，很不错的渡假体验，但早餐只是一般，还得加强
於 2017 年 6 月住了 1 晚
感谢您选择入住抚仙湖希尔顿酒店，酒店位于抚仙湖东岸，依山傍水，是休闲度假的最佳选择；感谢您对酒店的认可，酒店为满足各地客人的口味需求，在不断调整餐饮菜品，相信您再次到来之时，能够享受到最优质的服务。

10/10 優異

jingyu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店的服务非常好，适合自驾的旅客
欢迎您入住抚仙湖希尔顿酒店，希望我们得天独厚的环境和贴心的服务让您在离开之后仍留有久久难忘的美妙回忆。我们希望能很快再次见到您。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通方便，酒店舒适
酒店就在水边景色很好，服务也很好，特别是早餐很丰盛，带了老人和孩子去的，都能找到他们喜欢和适合的食物。下次还会去的。
欢迎您一家人入住抚仙湖希尔顿酒店，酒店位于抚仙湖畔，依山傍水是您休闲度假的好选择。酒店环境优美，空气清新。酒店的早餐选用的是有机食材，鲜果时蔬是您的最佳早餐伴侣。酒店更是您来休闲度假的好地方，期待您的再次入住！

8/10 不錯

YING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒服
新酒店设施好，早餐很棒，喜欢。
尊敬的客人，您好！非常感谢您用您的宝贵时间分享了您的入住体验，我们非常高兴收到您的好评。希望环境优美的抚仙湖希尔顿酒店能够再次为您提供满意的入住体验。

10/10 優異

Qing (昆明)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
记忆犹新
开心、享受

10/10 優異

Yang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Ying (中国)

讚好：整潔度、住宿狀況和客房舒適度
感觉还可以，就是前台入住太慢，4点才有房间入住
感觉还可以，就是前台入住太慢，4点才有房间入住

8/10 不錯

ben

讚好：整潔度、住宿狀況和客房舒適度
Great hotel, need to work on customer service
Overall very nice hotel with beautiful location, grounds and facilities. Breakfast very good. The outdoor pool is amazing and you will have it mostly to yourself during the day as Chinese people don't like to get a tan, so they usually only go in it early morning and late afternoon onwards. My wife told me she heard several kids calling their parents stupid for being scared of the sun! Dinner caused a great fuss because we paid for dinner expecting a buffet to be offered, but they didn't offer it on any of our weeknights, and instead offered a "set" with a salad, a pizza and watermelon juice. We turned this down as being far too limited and after much unpleasant haggling in which the staff tried to tell my wife that we were the only people ever to complain about this, and one staff member suggested pretending to be the manager, they offered us 300RMB to spend against the menu (but only in their main restaurant). My wife was so angry with their attitude until getting to that point that she ended up speaking to the actual hotel manager who, to her credit, gave us immediate access to the executive lounge where we could get drinks and food all day long, and also agreed to refund the dinner cost through hotels.com. That began another saga of calling hotels.com in America, who seem to be staffed by very nice but hard to understand native Spanish speakers, including one lady working from home with a barking dog in the background!
於 2021 年 7 月住了 3 晚

10/10 優異

bo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

10/10 優異

yi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

4/10 欠佳

Ching Yin Jimmy

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
No transportation provided by hotel except very expensive car hire. That is ridiculous for a 5-star hotel in a remote area.
Hilton Fuxian Lake 於 2018年5月4日的回應
Thank you for stay with us. Our Concierge staff can assistant you to hire car. We really hope you will have a nice trip here

6/10 一般

Chris

讚好：整潔度和客房舒適度
於 2017 年 12 月住了 2 晚
null 於 2018年1月15日的回應
Thanks for choosing Hilton Fuxian Lake.We will try our best to be better. Hope see you again here, we already prepared the better service.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel
Upon checking in the receptionist on duty was very friendly but does not speak English very well. I wanted two rooms with connecting door and she tried to help but unable find the availability. However, she managed put both rooms next to one another but the rooms were located very far from the elevator which was not ideal at all. My room airconditioning system was not working. Although I put the temperature at lowest it was warm . Fortunately there was a ceiling fan which I had to leave it on the whole night. Other than this, the room size is big and nice and also the bathroom is luxurious. We had breakfast at the hotel which was very good spread. The location is too far from the airport as it took us more than 2 hours to arrive at the hotel. Fortunately we hired a car to drive there or else we will not know how to get there. The hotel should provide free shuttle service as the hotel is located in such a remote place, far away from everything though it has a stupendous view of the lake.
Thanks for choosing Hilton Fuxian Lake. Our hotel has 64 connecting rooms, if you have any requirement such as a connecting room or near the elevator you can tell our colleague in advance, so we can prepare it early. We are sorry for the air-condition system, we double checked and already repaired. There are 90 kilometers form hotel to airport and we provide cars to transfer in airport to hotel, and it need to pay. Hope see you again here, we already prepared the better service.

10/10 優異

Tatianne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice!
Very nice hotel, good food, excellent breakfast! I recommend!
Dear Sir, thank you for staying with us. Welcome to visit us again.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
CNY Holiday
Nice nature. Good for biking

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Chi (Honolulu)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay !
This is by far , the Best Hilton I have ever Stay ! it is Beautiful, the View,the Pool , the Room, the Restaurant , The GREAT CIGAR BAR !!!
Jessie 於 2017年8月21日的回應
Thank you for staying with us. Welcome back in 2017.

10/10 優異

Shakil (Bangladesh)

讚好：職員與服務、住宿狀況和客房舒適度
Good location for relaxing
Upon arrival I was shocked to know that hotels.com had misinformation on room size. I booked a 900 sqft room clearly printed on my print out from hotels.com, but was given 400 sqft even after showed it to the manager. The management said it was a mistake on hotels.com. The bathroom commode was leaking, which we realized day before we left the hotel! The Chinese restaurant staffs were great and very helpful. All supporting stuffs were great. I thought the room cleaning staff were not happy working and their job wasn't up to standard. All these can be rectified and this really could be a great hotel in Yunnan. Breakfast was huge & great.

10/10 優異

Kate and Ed (Sydney, Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A grand new hotel with spectacular lake views
We stayed for five magical nights in this magnificent new hotel overlooking the beautiful and pristine Lake Fuxian. The room was palatial and tastefully decorated. The food was first class at the hotel and the staff service excellent. The indoor and outdoor pools were very attractive as was the lake beach. We would definitely recommend staying here for the perfect get away whether it be a romantic honeymoon or family holiday. Hiring a car from Kunming would probably be a good idea as public transport to the hotel is very difficult. Alternatively we found a lovely local taxi driver who took us to the various tourist attractions throughout our stay. Thank you to all the staff for making our stay here such a wonderful and memorable experience. Kate and Ed from Australia

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel!
Fantastic time really enjoyed a relaxing time at the hotel with my wife and kids!