大堂

科威特麗晶酒店的評價

4.5 out of 5
科威特麗晶酒店
Al Bida Al Tawoon Street Area No-1, Salmiya

評價

8.6

優異

10 分評分,優異;144 則評價中有 86 則" "
8 分評分,不錯;144 則評價中有 29 則" "
6 分評分,一般;144 則評價中有 13 則" "
4 分評分,欠佳;144 則評價中有 6 則" "
2 分評分,很差;144 則評價中有 10 則" "

9.0/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Abdulla

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best place to stay in kuwait.
於 2024 年 2 月住了 2 晚
Olivier 於 2024年2月13日的回應
Dear Abdulla,Thank you so much for your excellent rating in Expedia. We are glad that you had a wonderful stay at The Regency. Your feedback is important to us on our continued strive for service excellence. Best regards, Olivier Ramos, Hotel Manager

2/10 很差

Shaiam

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Urs 於 2023年12月6日的回應
Dear Guest,It is evident from your rating that we were not able to delight you this time much as the flexibility from the normal procedures we have given and extended to you upon check in beyond our hotel norm. Your experience is important to us on our continued strive for service excellence and allowing us on making things right. Thank you for choosing The Regency and looking forward to welcome you once again for a much memorable stay. Best regards,Urs Solenthaler, General Manager

10/10 優異

Abdulla

讚好:整潔度、職員與服務、設施服務和住宿狀況
Quite and nice property.
於 2023 年 11 月住了 2 晚
Issa Daoud 於 2023年11月19日的回應
Dear Abdulla,Thank you for your rating. We do hope to welcome you once again for another memorable stay with us. The Regency is your second home in Kuwait.Best Regards,Issa Daoud, Front Office Manager

10/10 優異

Soo

於 2023 年 6 月住了 1 晚
Urs 於 2023年6月15日的回應
Dear Soo,Thank you for your rating. We do hope to welcome you once again for another memorable stay with us. The Regency is your second home in Kuwait.Best regards,Urs Solenthaler, General Manager

4/10 欠佳

Danah

於 2022 年 8 月住了 2 晚
Ahmed 於 2022年9月3日的回應
Dear Danah,Thank you for rating us on your recent stay at The Regency. We regret the inconvenience experienced upon check in due to the booking arrangements arranged online was for 2 adults only and 2 children were not declared, hence we have extended our best courtesies for this specific stay. We do hope you allow us to redeem ourselves and stay with us again to recreate a memorable stay here at The Regency. Thank and with best regards, Ahmed Fayek, Front Office Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
Urs 於 2022年6月19日的回應
Dear Guest, Thank you for your generous rating on your recent stay at The Regency hotel, your second home in Kuwait. With best regards, Urs Solenthaler, General Manager

2/10 很差

Husam

商務旅客
不滿:職員與服務
I tried to cancel my stay due to unforeseen circumstances. Expedia team tried to solve it but upto know I haven’t heard anything back and I hope I don’t loose my money
於 2021 年 12 月住了 2 晚
Otto Kurzendorfer 於 2021年12月12日的回應
Dear Valued Guest, Thank you for your comment. We do hope that you were able to receive a reply from your booking portal. With best regards, Otto Kurzendorfer, General Manager

10/10 優異

Anwar

رائعه وممتعه
於 2021 年 7 月住了 2 晚
Reservations Department 於 2021年7月30日的回應
Thank you for your positive feedback, waiting to welcoming you again at The Regency Hotel, Kuwait ! Best Regards ,

10/10 優異

abdulaziz

於 2021 年 7 月住了 1 晚
Reservations Department 於 2021年7月30日的回應
Thank you for your positive feedback, waiting to welcoming you again at The Regency Hotel, Kuwait ! Best Regards ,

2/10 很差

真實旅客

家人同遊
讚好:住宿狀況
不滿:整潔度和職員與服務
The worst stay ever at a 5 star hotel
於 2021 年 6 月住了 2 晚
Otto Kurzendorfer 於 2021年6月29日的回應
Dear Valued Guest, Thank you for choosing to stay with us at The Regency and for sharing your comments, whilst it is evident that we were unable to exceed your expectations at this time. Please be assured that your valuable comments are carefully reviewed and used as reference on our continuous strive for service excellence. We hope you allow us to redeem ourselves and stay with us again in future here at The Regency. With best regards, Otto Kurzendorfer, General Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Thanc u people for any thing for the hotel some time in coming
於 2021 年 2 月住了 3 晚
Otto 於 2021年3月1日的回應
Dear Valued Guest, Thank you for your wonderful feedback on your recent stay at The Regency. We do hope to welcome you once again for another memorable experience. With best regards, Otto Kurzendorfer, General Manager

10/10 優異

Hussam

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 1 晚
Otto 於 2021年2月9日的回應
Dear Husam, Thank you so much for staying with us and sharing your excellent rating. it was our pleasure taking care of your needs. We do hope to welcome you once again for another memorable experience here at The Regency. With best regards, Otto Kurzendorfer, General Manager

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚
Otto 於 2021年1月4日的回應
Dear Guest, Thank you so much for sharing your rating. It was our pleasure taking care of you. We are all looking forward to have you stay with us again in the very near future. With best regards, Otto Kurzendorfer, General Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
Otto 於 2020年10月4日的回應
Dear Mariam, Thank you so much for sharing your rating. It was our pleasure taking care of you. We are all looking forward to have you stay with us again in the very near future. With best regards, Otto Kurzendorfer, General Manager

4/10 欠佳

ABDULAZIZ

不滿:客房舒適度
Bathroom problem
There was a bad smell in the bathroom
於 2020 年 9 月住了 1 晚
Otto 於 2020年10月4日的回應
Dear Abdulaziz, Thank you for your rating. We regret that we were unable to exceed your expectations on your recent stay at The Regency. We do hope to welcome you once again for a much memorable experience. Best regards, Otto Kurzendorfer, General Manager

10/10 優異

mariam

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
Otto 於 2020年10月4日的回應
Dear Mariam, Thank you so much for sharing your rating. It was our pleasure taking care of you. We are all looking forward to have you stay with us again in the very near future. With best regards, Otto Kurzendorfer, General Manager

2/10 很差

Ahmad

於 2020 年 9 月住了 1 晚
Otto 於 2020年10月4日的回應
Dear Ahmad, Thank you for your rating. We regret that we were unable to exceed your expectations on your recent stay at The Regency. We do hope to welcome you once again for a much memorable experience. Best regards, Otto Kurzendorfer, General Manager

10/10 優異

tareq

於 2020 年 7 月住了 1 晚
Otto 於 2020年8月16日的回應
Dear Tareq, Thank you for your excellent rating. We do hope to welcome you once again in the very near future. Best regards, Otto Kurzendorfer General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚
Otto 於 2020年3月1日的回應
Dear Valued Guest, Thank you so much for your excellent rating. Best regards, Otto Kurzendorfer General Manager

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Das Personal ist besonders zuvorkommend. Der neue Geschäftsführer ist sehr hilfsbereit und umfassend informiert. Das Regency ist zweifellos meiner Ansicht nach das beste Hotel in Kuwait. The Regency is undoubtely the best Hotel in Kuwait according to my view.
於 2020 年 1 月住了 3 晚
Otto 於 2020年2月1日的回應
Dear Guest, Our heartfelt gratitude for rating us excellent and for sharing your kind feedback. We are delighted to know that you had a wonderful experience at The Regency. It was our pleasure to take care of you and an honor to have you stay with us. We all look forward to having you with us again very soon. With warmest regards, Otto Kurzendorfer General Manager

10/10 優異

Abdullah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
كل شي ممتاز م عاد الإزعاج بين الغرف
於 2019 年 12 月住了 4 晚
Otto 於 2020年2月1日的回應
Dear Guest, Our heartfelt gratitude for rating us excellent and for sharing your kind feedback. We are delighted to know that you had a wonderful experience at The Regency. It was our pleasure to take care of you and an honor to have you stay with us. We all look forward to having you with us again very soon. With warmest regards, Otto Kurzendorfer General Manager

8/10 不錯

Wesam

於 2019 年 12 月住了 2 晚

10/10 優異

Fatma

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2019 年 11 月住了 2 晚
Otto 於 2019年12月14日的回應
Dear Valued Guest, Thank you for rating us excellent. Looking forward to have you with us again in the near future. Best regards, Otto Kurzendorfer, General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Otto 於 2019年12月14日的回應
Dear Valued Guest, Thank you for rating us excellent. Looking forward to have you with us again in the near future. Best regards, Otto Kurzendorfer, General Manager

10/10 優異

MoeB (Kuwait City, Kuwait)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed at the Regency Hotel to celebrate my wife's birthday, and it was a very pleasant stay. Room was ready when we arrived. Towels were arranged as swans and a big heart on the bed, and a birthday cake with candles was sent to our room later in the evening. Mr. Amr Al-Nabrawai (reservations agent) made sure all the arrangements were as planned. Many thanks to him! Hotel is well-maintained. Breakfast was delicious and had lots of varieties. There are plenty of restaurants and coffee shops around. Would go there again!
於 2019 年 11 月住了 1 晚
Aymen Ouerghi 於 2019年11月23日的回應
Dear Mr. Mohammed Greeting from The Regency Hotel, Kuwait ! We appreciate your positive feedback and waiting to welcoming you again at The Regency Hotel, Kuwait ! Again thank you for choosing us . Best Regards ,

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
Overall it’s a good hotel good location Service was good
於 2019 年 11 月住了 1 晚
Otto 於 2019年11月24日的回應
Dear Valued Guest, Thank you for rating us with the highest possible point and sharing your exciting comments with us. We are glad to learn that you had a wonderful stay and we exceeded your expectations when it comes to service and hospitality. Surely, our team will be ecstatic knowing their efforts were recognized by you. We are honored to have you as our guest and hope to welcome you back soon. Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

Dana

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2019 年 10 月住了 1 晚
Otto 於 2019年11月24日的回應
Dear Valued Guest, Thank you for rating us with the highest possible point. We are glad to learn that you had a wonderful stay and we exceeded your expectations when it comes to service and hospitality. We are honored to have you as our guest and hope to welcome you back soon. Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

Hassib (Beirut)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, luxurious, access to shore, beautiful spacious luxurious lobby.
於 2019 年 10 月住了 8 晚
Otto 於 2019年11月24日的回應
Dear Valued Guest, Thank you for rating us with the highest possible point and sharing your exciting comments with us. We are glad to learn that you had a wonderful stay and we exceeded your expectations when it comes to service and hospitality. Surely, our team will be ecstatic knowing their efforts were recognized by you. We are honored to have you as our guest and hope to welcome you back soon. Kindest regards, Otto Kurzendorfer General Manager

4/10 欠佳

Zainab (Toronto, CA)

多人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Only the venue is nice. They have got the worst customer service. Staffs are absolutely untrained, lack of customer service, no antiquities!!
於 2019 年 10 月住了 2 晚
Otto 於 2019年10月28日的回應
Dear Guest, We thank you for recognizing our hotel accessibility and overall ambiance. We regret that we were not able to exceed your expectations on your recent visit. We hope to welcome you again to redeem ourselves in the near future. We value as our guest. With best regards, Otto Kurzendorfer, General Manager

6/10 一般

KHALIFA

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
OLD
Wasn’t offered a good room. Also, It was very noisy that I can hear birthday wishes on my bed from the lobby. Very very noisy rooms. And the decor is old, it needs renovation. Rooms are small.
於 2019 年 10 月住了 2 晚
Otto 於 2019年10月22日的回應
Dear Khalifa, Thank you for sharing your experience in Hotel.com. We regret that we were not able to exceed your expectation on your recent stay with us. We do hope to welcome you once again for a much memorable experience. With kindest regards, Otto Kurzendorfer, General Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good Very good Very good Very good Very good Very good Very good
於 2019 年 9 月住了 2 晚
Otto 於 2019年9月30日的回應
Dear Guest, Thank you for rating us as excellent and for sharing your kind feedback. We are glad to know that your stay was a wonderful one. We are honored to have you as our guest and looking forward to your next visit. Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

Soo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thumbs up.
The stay was very good.
於 2019 年 9 月住了 2 晚
Otto 於 2019年9月30日的回應
Dear Guest, Thank you for rating us as excellent and for sharing your kind feedback. We are glad to know that your stay was a wonderful one. We are honored to have you as our guest and looking forward to your next visit. Kindest regards, Otto Kurzendorfer General Manager

8/10 不錯

Mohammad

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
General Manager 於 2019年9月4日的回應
Dear Mohammad, Thank you for taking your time rating us on Expedia for your recent stay at The Regency Hotel. It is through feedback such as yours that were able to strive for excellence in terms of quality and service. We do hope to welcome you again in the near future for a much better experience. Kindest regards, Otto Kurzendorfer General Manager

6/10 一般

Omar

Fine
Actully it was a really busy staff with a busy room the room at beginning was awful then they transfer us to another one . What I really dislike the ladies lounge do not accept kids anyway :( this is was a serious problem for me I wanna Privte place and enjoying with my kids but unfortunately the receptionist refused
於 2019 年 8 月住了 1 晚
General Manager 於 2019年8月25日的回應
Dear Guest, We appreciate your time sharing feedback via Hotel.com and thank you for choosing to stay with your family at The Regency. We regret that the recent experience was not to your liking. The intent of the lounge is to give exclusivity and comfort for ladies as part of the cultural customs in Kuwait and the Middle East, so sorry only female children above age 12 can participate in this lounge & pool experience. Every year hundredths of ladies from across the middle east avail to this exclusive offer. All our other 3 family pools (the Lap Pool, the Young Kids Pool and the Play Pool) cater and are open for all family members regardless of age and gender to enjoy, together with our bigger beach and facilities. It was an honor to take care of you and your family. We do hope that we will be able to welcome you again for another memorable stay in the near future. With kindest regards, Otto Kurzendorfer, General Manager

10/10 優異

Marzouk

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
General Manager 於 2019年9月4日的回應
Dear Marzouk, Thank you for rating us as excellent on Expedia. We are delighted to know that your recent experience was a comfortable and wonderful one. We are honored to have you as our guest and we do hope to see you soon. Kindest regards, Otto Kurzendorfer General Manager

6/10 一般

Ahmad

讚好:職員與服務
於 2019 年 6 月住了 1 晚

10/10 優異

Abdulaziz

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel friendly stuff nice location
於 2019 年 4 月住了 3 晚
Hotel Management 於 2019年5月8日的回應
Dear Abdulaziz, Thank you for taking your time to post your comments regarding your experience with us. I am happy to hear that overall, you enjoyed our hotel and services. We appreciated having you as our guest and hope we have a chance to welcome you back at The Regency Hotel in the near future. Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好:整潔度和職員與服務
Very Nice and very good I really recommend it for anybody
於 2019 年 4 月住了 1 晚
Hotel Management 於 2019年5月8日的回應
Dear Valued Guest, We are happy to learn that you had a pleased experience during your recent stay at The Regency Hotel Kuwait. Truly appreciated you have recommend our hotel to the travelers and we hope to welcome you back in the near future. Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

NASSER

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚
Hotel Management 於 2019年5月8日的回應
Dear Nasser, Thank you for giving us perfect rating following your recent stay with us. We look forward to welcome you on your next trip to The Regency! Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

真實旅客

於 2019 年 4 月住了 13 晚
Hotel Management 於 2019年5月8日的回應
Dear Valued Guest, Thank you for giving us perfect rating on Expedia following your recent stay with us. We look forward to welcome you on your next trip to The Regency! Kindest regards, Otto Kurzendorfer General Manager

6/10 一般

Alexandros

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mixed feelings because of hotel security behaviour
he hotel is located in Salmiya, which is at least 20 minutes drive from Kuwait City downtown. However there is a complex with restaurants only 5 minutes walk away that we found very handy. The Hotel was great from every aspect. The lounge and the terrace were fantastic. The breakfast was amazing, maybe the best I had in any place I have visited so far. Choice was incredible and there was also the option to have some local specialties cooked fresh for you. Food at the restaurant was also good and mocktails were great. Room was also clean and comfortable, although standard room was a bit on the small side with no view. All staff was extremely helpful and very professional. Special thanks to Kamel for the Arabic coffee at the dates station. If you are a married couple, be prepared to have your wedding certificate with you (!) but this is the country law. The ladies pool was not in use which was disappointing. My only SERIOUS criticism for the hotel is that hotel security were a bit over the top asking us our room number all the time. We were among the very few "Westerner" guests, although I do not know if this is relevant. That also happened 3 times within 2 hours on the last day of our stay at the hotel's private beach. My wife was also questioned by security why she was taking pictures of the sea (?), although he said it was allowed. Half an hour later the security returned with the German hotel manager(?) and asked her the same thing, which totally ruined her mood.
於 2019 年 3 月住了 3 晚
Hotel Management 於 2019年3月19日的回應
Dear Alexandros, Thank you for sharing your valuable comments. Although we were happy to hear several good comments about our hotel and facilities we were of course disappointed to hear that you also encountered some challenges during your stay. On behalf of the entire team, we would like to extend our sincerest apology for not providing you with a memorable stay and we would like to assure you that we are taking your feedback on board. Whilst we deeply regret that this has been the case, we are very grateful that you pinpointed areas that have some room for improvements. We truly hope that you will afford us with the precious opportunity to welcome you back in the near future. Kindest regards, Otto Kurzendorfer General Manager

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 2 晚
Hotel Management 於 2019年4月10日的回應
Thank you for your feedback!

8/10 不錯

Mona

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Hotel Management 於 2019年2月12日的回應
Dear Mona, Thank you for taking the time to review our hotel. We are looking forward to welcome you back to The Regency Hotel Kuwait. Kindest regards, Otto Kurzendorfer General Manager

10/10 優異

ABDULRAHMAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
إقامة جميلة لن تتكرر
فندق جميل جداً ونظيف ورااااااقي
於 2019 年 1 月住了 1 晚
Hotel Management 於 2019年2月3日的回應
ضيفنا العزيز عبدالرحمن، نشكرك لمشاركة تعليقاتك خلال إقامتك في فندق الريجنسي الكويت، ولتقييمك المثالي للفندق. يسرنا أنك حظيت بإقامة رائعة بشكل عام. تشرفنا استضافتك، ونأمل الترحيب بك قريباً. شكراً لك، اوتو كرزندورفر المدير العام

10/10 優異

ABDULRAHMAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
من أجمل وأفخم فنادق الكويت
الفندق رائع وراقي ونظيف وهادئ بكل ما تعنيه الكلمة ..
於 2019 年 1 月住了 1 晚
Hotel Management 於 2019年2月3日的回應
ضيفنا العزيز عبدالرحمن، نشكرك لاختيارك الإقامة في فندق الريجنسي الكويت. يسر فريق عملنا أنه استطاع أن يخلق تجارب لا تُنسى لضيوفه الكرام. نترقب زيارتك قريباً. شكراً لك، اوتو كرزندورفر المدير العام

10/10 優異

Cyril

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

10/10 優異

Abdullah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度和職員與服務
於 2018 年 12 月住了 3 晚

8/10 不錯

真實旅客

於 2019 年 1 月住了 2 晚