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莎曼酒店的評價

4 out of 5
莎曼酒店
101 State St., La Crosse, WI

評價

9.8

完美

10 分評分，優異；1002 則評價中有 874 則" "
8 分評分，不錯；1002 則評價中有 101 則" "
6 分評分，一般；1002 則評價中有 12 則" "
4 分評分，欠佳；1002 則評價中有 10 則" "
2 分評分，很差；1002 則評價中有 5 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

9.4/10 

設施服務

9.8/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

kelly (glenview)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this hotel.
於 2024 年 4 月住了 1 晚
Katie E, Front Office Manager 於 2024年5月1日的回應
Thanks for staying, Kelly! Can't wait to welcome you back!

10/10 優異

Connie (Cedar Rapids)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We've stayed at the Charmant several times, and it never disappoints. From the professionalism and friendliness of the staff to the quality of the food and the excellent condition of the rooms, the Charmant is the only place we choose to stay in LaCrosse. An added benefit is the proximity to the riverside park, which is a beautiful green space. On this trip, the valet parking (looking at you, Jackson) and the food service in the bar area were particular standouts.
於 2024 年 4 月住了 1 晚
Katie E, Front Office Manager 於 2024年5月1日的回應
Connie, thank you for choosing The Charmant again and again and for the encouraging words. We hope to welcome you back soon!

10/10 優異

Amy

讚好：整潔度、職員與服務和住宿狀況
This was a lovely stay at a very special place.
於 2024 年 4 月住了 1 晚
Katie E, Front Office Manager 於 2024年5月1日的回應
Thank you for the kind words! We hope to have the chance to host you again soon!

10/10 優異

Kim

讚好：整潔度和職員與服務
Disappointed fitness room wasn’t open and wasn’t informed ahead of time
於 2024 年 4 月住了 1 晚
Katie E, Front Office Manager 於 2024年4月20日的回應
Thanks for choosing to stay with us, Kim, and for taking the time to share your feedback. There should have been a reference to the adjusted operation within the confirmation email, so we have brought it to the attention of our marketing time to ensure an email reaches all guests and verbiage is clear. Thankfully, we are in the home stretch of renovations and should be fully operational again soon. We hope to have the chance to host you again!

10/10 優異

Ricardo (Wheaton)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean facility and welcoming crew.
於 2024 年 4 月住了 2 晚
Katie E, Front Office Manager 於 2024年4月11日的回應
Thank you for the kind words! We hope to welcome you back soon!

10/10 優異

Ricardo (Wheaton)

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great and loved the historic feel of the hotel.
於 2024 年 3 月住了 1 晚
Katie E, Front Office Manager 於 2024年3月20日的回應
Thanks for the review, Ricardo! We hope to welcome you back soon!

10/10 優異

Meredith

讚好：整潔度、職員與服務和住宿狀況
Beautiful property and rooms and friendly staff! Great ambiance.
於 2024 年 3 月住了 2 晚
Katie E, Front Office Manager 於 2024年3月13日的回應
Thank you for the kind words, Meredith! We hope to welcome you back soon!

10/10 優異

Alex (Seattle)

於 2024 年 2 月住了 3 晚
Katie E, Front Office Manager 於 2024年3月30日的回應
Thanks for the review, Alex! We hope to welcome you back soon!

10/10 優異

kelly (glenview)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel. I highly recommend it
於 2024 年 2 月住了 1 晚
Katie E, Front Office Manager 於 2024年2月17日的回應
Thank you for the kind words! We hope to host you again soon!

10/10 優異

Jason

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very unique property, great dinner, walkable to down down and attractions
於 2024 年 2 月住了 1 晚
Katie E, Front Office Manager 於 2024年2月17日的回應
Thanks for staying with us, Jason! We hope to welcome you back soon!

10/10 優異

Barbara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved everything about the Charmant.
Our stay was absolutely lovely. The room was comfortable and the bed was divine. Having a coffee shop and restaurant in house was convenient. The location by the river added to the visual appeal. The welcome chocolates were a nice touch.
於 2024 年 1 月住了 2 晚
Katie E, Front Office Manager 於 2024年2月3日的回應
Thank you for the kind words, Barbara! We hope to welcome you back soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Helpful
Front desk explained during the frigid weather water pipes broke causing water to leak affecting some rooms and the elevator. They were able to accommodate by keeping guests away from the areas that were being cleaned
於 2024 年 1 月住了 1 晚
Katie E, Front Office Manager 於 2024年2月3日的回應
Thank you for your understanding during this unexpected time. We are thrilled to know we were able to host you and that you enjoyed your experience. We hope to have the chance to welcome you back soon!

10/10 優異

Dale

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best hotel in lacrosse
Katie E, Front Office Manager 於 2024年1月23日的回應
Thanks, Dale! We hope to welcome you back soon!

2/10 很差

Neil (Middleton)

於 2024 年 1 月住了 1 晚
Katie E, Front Office Manager 於 2024年3月3日的回應
Hi Neil, we're sorry to see you had a negative experience. If you would like to discuss in further detail, please reach out so we can better improve our services.

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fun happy hour and great brunch
於 2024 年 1 月住了 1 晚
Katie E, Front Office Manager 於 2024年1月23日的回應
Thanks, Richard! We hope to welcome you back soon!

10/10 優異

Nicole

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and the rooms were comfortable and clean.
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2024年1月16日的回應
Thanks, Nicole! We hope to welcome you back soon!

10/10 優異

Alan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Another great stay at the Charmont
於 2024 年 1 月住了 2 晚
Katie E, Front Office Manager 於 2024年1月15日的回應
Thanks, Alan! We cannot wait to welcome you back!

10/10 優異

Matthew

於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2024年1月19日的回應
Thanks, Matthew! We hope to welcome you back soon!

10/10 優異

Jessica

讚好：整潔度
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月29日的回應
Thanks for staying, Jessica! We hope to welcome you back soon!

8/10 不錯

Julie

於 2023 年 10 月住了 2 晚
Katie E, Front Office Manager 於 2023年12月29日的回應
Thank you for the review, Julie! We hope to welcome you back soon!

10/10 優異

Scott

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月26日的回應
Thanks, Scott! We hope to welcome you back soon!

10/10 優異

PAUL (DECORAH)

讚好：整潔度、職員與服務和住宿狀況
Parking not great
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月26日的回應
Thanks for the feedback, Paul! We hope to have the chance to welcome you back soon!

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
Katie E, Front Office Manager 於 2024年2月7日的回應
Thanks for the review, Daniel! We hope to welcome you back soon!

10/10 優異

Torsten

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Best Hotel Experience
Our stay at the Charmant was nothing short of wonderful. It was a magical, perfect experience for my now fiancé and I! I booked our stay to celebrate our anniversary and the service/experience we received was more than we ever expected. Every single staff member was kind and personable which made our stay feel even more meaningful. We felt comfortable and welcomed. The complimentary chocolates upon arrival, free coffee tokens, and gifted one free drink each for our anniversary dinner made our celebrated moment together all the more perfect! Thank you from the bottom of our hearts! We will most certainly return and recommend! Also, Noah & Harley from the Charmant are fantastic! And every staff interacted with from 12/13-12/14 deserve to be recognized!
Amazing dinner with fantastic food!
Great dinner view with happy anniversary card from the Charmant.
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月26日的回應
Thank you for celebrating the special occasion with us! We cannot wait to welcome you back!

10/10 優異

Joshua

於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2024年1月15日的回應
Thanks, Joshua! We hope to welcome you back soon!

10/10 優異

Gary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Katie E, Front Office Manager 於 2023年12月7日的回應
Thanks, Gary! We hope to welcome you back soon!

10/10 優異

Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautifully renovated old building. Bar/lounge is right next to desk. Very loud during happy hour. Distracting while trying to check in.
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月7日的回應
Thank you for choosing to stay with us and for taking the time to share your feedback as we sincerely appreciate the feedback. We hope to have the chance to welcome you back soon!

10/10 優異

Jill

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful Property. Very charming.
於 2023 年 12 月住了 2 晚
Katie E, Front Office Manager 於 2023年12月5日的回應
Thank you for the kind words! We hope to welcome you back soon!

10/10 優異

Diane

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月5日的回應
Thank you for the review! We hope to host you again soon!

10/10 優異

Rochelle

於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月26日的回應
Thank you for staying, Rochelle! We're already looking forward to next time!

10/10 優異

Katherine

於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月26日的回應
Thanks for staying, Katherine! We hope to welcome you back soon!

10/10 優異

Michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A very quaint hotel….in a nice area.
於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月24日的回應
Thank you for staying with us, Michelle! We hope to welcome you back soon!

10/10 優異

Shelley

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月21日的回應
Thank, Shelley! We hope to welcome you back soon!

8/10 不錯

Brad

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I would have given a 5 star rating but coffee was not provided in the room. Very comfortable rooms and spacious bathroom. Had a pleasing experience at the bar as well.
於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月21日的回應
Thanks for the review, Brad! And thank you for choosing to stay with us. We have already added a note to your profile to preset a coffee maker in your room for your next stay and we hope to welcome you back soon!

10/10 優異

Christine

於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年12月7日的回應
Thanks, Christine! We hope to welcome you back soon!

10/10 優異

Shannon (Hood River)

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a beautiful property. Great location and great restaurant
於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月15日的回應
Thanks, Shannon! We hope to welcome you back soon!

10/10 優異

Ann

家人同遊
Very nice!!
於 2023 年 11 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月9日的回應
Thanks for the review, Ann! We hope to welcome you back soon!

10/10 優異

Karen

讚好：整潔度、職員與服務和住宿狀況
The Charmant was an absolute delight to stay this the past weekend. From the moment you walk you were greeted by kindness and it never stopped. We had drinks by the bar while listening to live music and had dinner after a busy day. One of the best stays I have had in a long time! I will defiantly be back!
於 2023 年 11 月住了 2 晚
Katie E, Front Office Manager 於 2023年11月9日的回應
Thank you for the kind words, Karen! We cannot wait to host you again soon!

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Charmant is a beautiful hotel with a gracious staff. The location near the river and a couple blocks from downtown businesses.
於 2023 年 10 月住了 2 晚
Katie E, Front Office Manager 於 2023年10月31日的回應
Richard, thank you staying with us and we hope to host you again soon!

10/10 優異

laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We came for a nice to see a comedian we love at Viterbo. The hotel was a perfect spot, amazing old building, lively and beautiful bar areas, nice room! We’d love to come back in summer to enjoy the rooftop and more of the outdoors.
於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年10月30日的回應
Laura, thank you for choosing to stay with us! We cannot wait to welcome you back!

10/10 優異

Rhonda

於 2023 年 10 月住了 2 晚
Katie E, Front Office Manager 於 2023年10月30日的回應
Thanks, Rhonda! We hope to welcome you back soon!

10/10 優異

LeAnne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A new favorite!
From the service to the accommodations, we loved everything about it.
於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年10月26日的回應
LeAnne, thank you for sharing your review and we cannot wait to welcome you back!

8/10 不錯

Nicholas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not worth it. The best rooms probably are.
The room was expected to be beautiful with the exposed brick, however we had a huge white washed beam that ran the ceiling and most of the wall. It ruined the aesthetic and the whole mood of being there for a birthday. The restaurant was mixed quality. The drinks were quite bad, the appetizer and soup were decent, and the entree was outstanding. This mix in quality made the experience somewhat blah. Coffee in the morning was outrageously overpriced with the “free coffee” tokens good for a hot coffee or $1 off others. Getting a free coffee or $3-5 off would be reasonable. We spent $12 after discounts on two iced coffees which were very average. It was a neat experience overall and the place had a ton of character, but so much fell flat for us.
於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年10月30日的回應
Thanks for choosing to celebrate with us, Nicholas! And thanks for sharing your experience; we sincerely apologize that it didn't live up to your expectations. We have specifically shared your feedback regarding your food and beverage notes with the appropriate team leaders to improve upon quality and consistency. We all hope to have the chance to welcome you back soon!

10/10 優異

Courtney (Irvine)

於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月14日的回應
Thanks for the review, Courtney! We hope to welcome you back soon!

6/10 一般

John

於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年11月13日的回應
Thanks for the review John. If you have any further feedback on how we could better our product or service, please let us know. We hope to have the opportunity to welcome you back soon!

10/10 優異

Eric

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Charmant stay
The perfect experience in La Crosse along the beautiful Mississippi- love this hotel!
於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年10月26日的回應
Eric, thank you for the kind words! We hope to welcome you back soon!

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Krieger1
The hotel had great staff and service. We were able to walk everywhere we went. Highly recommend!!
於 2023 年 10 月住了 3 晚
Katie E, Front Office Manager 於 2023年10月23日的回應
Thank you for the review, Laura! We hope to welcome you back soon!

10/10 優異

Lisa

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The Charmant is in a former chocolate factory that has been beautifully repurposed, with exposed brick walls and factory signage throughout. The restaurant was a highlight—we loved the cauliflower risotto and craft cocktails. The staff was excellent, and the hotel is only a block from a park fronting the river. I would come to LaCrosse for the express purpose of staying here again.
於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年10月21日的回應
Lisa, thank you for sharing your kind words! We cannot wait to host you again soon!

8/10 不錯

Escafandra

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
Katie E, Front Office Manager 於 2023年10月18日的回應
Thank you for the review! We hope to welcome you back soon!

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel with all the touches
Really beautiful hotel with so many nice touches from the beautiful hardwood floors to exposed brick and wonderful showers with waterfall showerheads. Service was great and free shuttle was available in the area. Just take notw that they don't provide free parking so you'll have to use valet or park on the street.
於 2023 年 10 月住了 1 晚
Katie E, Front Office Manager 於 2023年10月15日的回應
Daniel, thank you for sharing your review! We hope to welcome you back again soon!