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山丘酒店的評價

3 out of 5
山丘酒店
25205 La Paz Rd, Laguna Hills, CA

評價

8.0

很好

10 分評分，優異；1001 則評價中有 422 則" "
8 分評分，不錯；1001 則評價中有 289 則" "
6 分評分，一般；1001 則評價中有 144 則" "
4 分評分，欠佳；1001 則評價中有 70 則" "
2 分評分，很差；1001 則評價中有 76 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Alan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice service and convenient location
The staff were very helpful. The facility is a little old, but it was a comfortable stay.
於 2023 年 9 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
不滿：職員與服務
They have me the wrong room
It’s clean, comfortable, and large. However, the location is not very convenient for travelers without a car. Also, the reception gave me the wrong room when I checked in, so they give the same room to the other guy again when he checked in so my door got opened in the middle of the night. Although they apologized, it’s still a bit of scary.
於 2018 年 9 月住了 3 晚
1 於 2018年10月2日的回應
Dear Traveler, Thank you for taking the time to give us your feedback on your stay. I am very sorry to hear that several thins throughout your stay did not meet your expectations. Please note that your concerns has been passed on to the management. Front Desk Supervisor Angie Barnes

10/10 優異

Marta

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is beautiful. The bar, restaurant, room were clean. The staff was professional, friendly and helpful. The carpet in the halls was gathered along the center. I’m not sure if they are planning on replacing it but it could be a tripping hazard.
於 2024 年 3 月住了 2 晚

8/10 不錯

Yi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property’s location is great and close to many restaurants and the freeway. I thought its interior needed some upgrades that’s all. The staff is all helpful and friendly. It’s good value and a 5 minutes drive to the place we needed to be this weekend so that’s a huge plus!
於 2024 年 3 月住了 2 晚

4/10 欠佳

Pablo

讚好：整潔度
不滿：住宿狀況
TERRIBLE Air Conditioning, super old heating didnt work
於 2024 年 3 月住了 2 晚

8/10 不錯

Mitchell

讚好：整潔度、職員與服務、設施服務和住宿狀況
Carpet was in disrepair, rooms need to be updated
於 2024 年 2 月住了 4 晚

8/10 不錯

Ashoo

於 2024 年 2 月住了 2 晚

4/10 欠佳

Joelle (bronx)

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚

6/10 一般

Travis

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 2 晚

4/10 欠佳

Nicole

不滿：整潔度和住宿狀況
My room was next to someone that snorred so loud I couldn’t go to bed and I heard it all night
於 2024 年 2 月住了 1 晚

4/10 欠佳

Amanda

家人同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
In much need of maintenance 😫 not what we were expecting.
於 2024 年 2 月住了 2 晚

8/10 不錯

Theresa (Kaneohe)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Would have given it 5 stars 🌟 , but our room always smelled like pot. Ugh
於 2024 年 2 月住了 3 晚

10/10 優異

Garilynn Alpern (Santa Barbara)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is attractive, clean, nice pool but too cold this time of year to try it out. The bar was pleasant. We chose the hotel because it was convenient to a family gathering. It’s not a destination. Good for business in the area.
於 2024 年 2 月住了 1 晚

10/10 優異

Kathy (Corneilious)

讚好：整潔度、職員與服務和住宿狀況
Freeway closr
於 2024 年 1 月住了 1 晚

8/10 不錯

Danny

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
this property was very affordable. It has a very nice glamorous entrance and a very large parking lot. The common areas are very nice. It has a little café, which has very moderate food. Nothing to write home about and a little bar area which is cool not much in the vending since they don’t have a shot to buy any food but they have a little area that may have a few things like a sandwich or two and some drinks and some chips. Reception was really nice very friendly Staff, we got a couple of coupons to get some very discounted drinks. Elevator access to the rooms were easy. Apparently there’s about 140 rooms. Once you get out the elevator to your rooms, the corridor leading to the rooms are a little rundown the flooring carpet is rippled an old it looks like they are doing a slow partial renovation. The rooms are very very spacious with fridge and coffee nice shower, etc. The sheets look a little old little but felt clean . overall no complaints it’s not a five star and it’s barely a four star but we will definitely come again when we come to the gymnastics competition again next year. Very good value.
於 2024 年 1 月住了 1 晚

10/10 優異

Jorge

於 2024 年 1 月住了 1 晚

8/10 不錯

mojgan (Laguna Hills)

家人同遊
讚好：職員與服務
The hallways to get to the rooms are long, which is not a problem, but all the carpets are so old and wrinkled, and our suitcase caught twice, and we nearly fell. They do not have a bellboy to help with suitcase, the Garnet gala area was nice, the food were amazing. The staff and the helpers were wonderful.
於 2024 年 1 月住了 1 晚

8/10 不錯

Scott (North Salt Lake)

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Garth

商務旅客
讚好：整潔度、職員與服務和設施服務
於 2023 年 12 月住了 4 晚

10/10 優異

Micah

於 2023 年 12 月住了 2 晚

6/10 一般

GLAYJOS

家人同遊
讚好：整潔度、職員與服務和設施服務
Property, rooms, halls, carpets., etc needs upgrade, but is clean. Common areas like 1st floor land 3er floor lobby pretty nice, restrooms on lobbies pretty too, restaurant and bar personal very friendly. Near to the hotel a lot of restaurant, no walkable at least for me, is close to the property by car.
於 2023 年 12 月住了 4 晚

8/10 不錯

COLLEEN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice accommodations and only 7 minutes away from family.
於 2023 年 12 月住了 3 晚

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Nancy

讚好：整潔度、職員與服務、設施服務和住宿狀況
It's a great comfortable hotel and close to family and has all my needs covered.
於 2023 年 12 月住了 1 晚

2/10 很差

William

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty and Unpleasant
It was extremely unpleasant. Our original room had dirty bed sheets that were covered in hair. The clerk was extremely rude and only allowed us to change rooms after my wife argued with him. When we requested housekeeping, no one came by. They also snuck in a mandatory $20 per day “amenity” fee, which was only a couple of bottles of water and WiFi. Overall, my wife had an awful experience and would not stay there again.
於 2023 年 12 月住了 5 晚

10/10 優異

Deanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Hills Hotel is a nice hotel. Quiet, they have a bar and restarant. Room was clean, with modern fixtures and decor. I would stay there again when I come back to California.
於 2023 年 12 月住了 1 晚

10/10 優異

Irvin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

Aaron

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The hotel is RUN DOWN! It needs a much needed TLC and remodel. The carpet in the walkways are wrinkled and torn. You can hardly roll your luggage on them. The room is a good size but it needs to be maintained. There is visible wear and tare all pf the place. The items that have been attempted to get fixed, looks terrible! I wouldnt stay here again. Its shocking that this hotel is owned by a bigger corporation that owns 6,000 hotels yet it looks like its bet let go completely. The potential is there but the hotel reminds me of a motel!
於 2023 年 12 月住了 1 晚

10/10 優異

Julio (YORBA LINDA)

於 2023 年 12 月住了 1 晚

8/10 不錯

Rebecca

於 2023 年 12 月住了 1 晚

4/10 欠佳

Griffin

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Delayed check in, broken bathroom door handle, broken television, broken lock on door, ants in the bathroom, damage to my rental vehicle by the hotel, and an unhelpful staff with no response from management made this a very poor stay.
於 2023 年 12 月住了 2 晚

6/10 一般

Lauren (Anaheim)

讚好：職員與服務
The first room I was put in smelled like pet urine/feces. I called the front desk and they put me in a better room.
於 2023 年 12 月住了 1 晚

10/10 優異

Amy

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

Cheng

不滿：職員與服務
I would give no star

8/10 不錯

Peter

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Gutes Hotel, etwas laut
Gutes Hotel, waren drei Nächte wegen einer Konferenz hier. Sehr freundliches Personal. Zimmer gross und in gutem Zustand. Wermutstropfen ist die Autobahn daneben. Leider sehr laut und auch in den Zimmern auf der zugewandten Seite noch gut zu hören. Eine Baustelle direkt vor dem Hotel setzt zur Zeit dem ganzen dann noch eins drauf. Bessere Schallschutzfesnter wären hier angezeigt.
於 2023 年 12 月住了 3 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 4 晚

6/10 一般

Michael

不滿：住宿狀況
It was close to where I needed to be...but be aware that there is ongoing freeway construction going on, and they start making really loud noises at 7 am...ask for a room on the side of the building away from the 5... also this property is dated and in need of a serious renovation. The people I dealt with were ok...not sure I would stay here again tho.
於 2023 年 12 月住了 2 晚

4/10 欠佳

Serina

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Should be a 2 star hotel
I have no idea why this hotel is rated as highly as it is. We stayed in room 230. There's obvious water damage in the walls, they're all bubbly and likely have mold. The slider door to the bathroom has water damage, because the shower doesn't have a full door and water splashes out the entire time. The carpets are raised, dirty, stained, torn in the hallways. The grout in the shower tiles is dirty and the tiles are cracked. The beds were rock hard. We ended up having to pay 70 more for some convenience fee and for our dog, even though we had specified we had a dog when we booked. So for one night at this 2 star place we paid around 220. The front desk was quick and friendly at check in, and we got 2 free drink tickets for the bar, these were the only pluses. I don't write reviews unless a place is really good, or really bad. Spend your money elsewhere.
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

4/10 欠佳

Don

伴侶同遊
讚好：整潔度
$20 "mandatory amenity fee" added at check in. What a negative start! Just put it in the price.... if you need the money. Feels sneaky and underhanded. Very noisy - with very large group event. Drunk people pounding on doors. Could easily hear people's conversations in next room. Heater didn't work on cold night. They sent a maintenance person - who got the fan to work, but not the heater. Definitely would not stay here again.
於 2023 年 12 月住了 1 晚

6/10 一般

Elizabeth

於 2023 年 12 月住了 1 晚

6/10 一般

Jimmy

家人同遊
不滿：整潔度和客房舒適度
於 2023 年 11 月住了 5 晚

2/10 很差

Stephanie

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
This property was a hot mess. The hot tub was roped off with caution tape. The “fitness center” was tiny and smelled bad. The bar closed at 10pm. There is no private area to take a call outside of your room. The rooms are janky: the fan doesn’t stay on and the bathroom door doesn’t close all the way. I do not recommend at all.
於 2023 年 11 月住了 5 晚

10/10 優異

Joseph

讚好：整潔度、職員與服務和住宿狀況
rooms were clean and affordable
於 2023 年 11 月住了 1 晚

10/10 優異

Nelly

讚好：整潔度、職員與服務和住宿狀況
It's a nice hotel for a great price
於 2023 年 11 月住了 1 晚

8/10 不錯

Geraldine

於 2023 年 11 月住了 1 晚

10/10 優異

Audrey (Laguna Hills)

讚好：整潔度、職員與服務和住宿狀況
Easy check in a room was very nice and cozy lobby was decorated pretty
於 2023 年 11 月住了 1 晚

8/10 不錯

Nathan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Clean Hotel in Laguna Hills
Stayed here for a business trip to the area. The hotel has some age on it, but it is well-maintained and clean, which is all I ask. The hotel staff was very friendly. The wifi is free and fast and lots of free parking is available. The are a few shopping and restaurant options within a short driving distance. I would stay here again if in the area.
於 2023 年 11 月住了 3 晚

4/10 欠佳

Dhruv (Union)

讚好：整潔度
不滿：住宿狀況
於 2023 年 11 月住了 5 晚

8/10 不錯

Gabino Ibarra

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚