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斯普利特羅克度假酒店的評價

3 out of 5
斯普利特羅克度假酒店
428 Moseywood Road, Lake Harmony, PA

評價

6.2
10 分評分，優異；1006 則評價中有 240 則" "
8 分評分，不錯；1006 則評價中有 180 則" "
6 分評分，一般；1006 則評價中有 215 則" "
4 分評分，欠佳；1006 則評價中有 161 則" "
2 分評分，很差；1006 則評價中有 210 則" "

6.8/10 

整潔度

6.6/10 

職員與服務

6.4/10 

設施服務

6.0/10 

住宿狀況

6.6/10 

環保程度

評價

4/10 欠佳

Hui Hua

於 2023 年 4 月住了 1 晚
Reservations 於 2023年5月9日的回應
Thank you for your response. We will address these matters as soon as possible!

8/10 不錯

phylicia

不滿：整潔度
於 2024 年 4 月住了 2 晚

2/10 很差

Bouchra

家人同遊
不滿：整潔度和設施服務
Water Park was open only on the weekend. no room service. eveything closes at 9pm
於 2024 年 4 月住了 2 晚

8/10 不錯

Anabel

於 2024 年 4 月住了 2 晚

10/10 優異

Yanis

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was great 😊
於 2024 年 4 月住了 1 晚

2/10 很差

Nyingyal

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Aida

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente para pasar en familia, muy cómodo y el personal muy amable; todo muy limpio y accesible, gracias! Vuelvo pronto!! Mis niños la pasaron súper!!
於 2024 年 4 月住了 1 晚

6/10 一般

Louis

親子同遊
The property is outdated and the restaurant was horrible but the bar is on point and the activities are wonderful
於 2024 年 4 月住了 2 晚

4/10 欠佳

Ali

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It wasn’t the best experience the hotel was not as clean there was bugs and spiders in the room. They had us waiting for the cleaning crew to clean the whole floor to give us one room.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Jennifer

不滿：整潔度、職員與服務和住宿狀況
Unsafe. Parking lots and roads within resort to other buildings had street lights that were not lit up. Dark, horrible signage. Very outdated building in willowbrook part.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Chad

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚

10/10 優異

Franz

於 2024 年 4 月住了 1 晚

6/10 一般

Jhaneeka

The waterpark was close which was one of the big reason I went, i was disappointed with that.
於 2024 年 4 月住了 2 晚

8/10 不錯

Allison

讚好：整潔度、職員與服務和設施服務
Tons to do for the whole family. Plenty of on site entertainment so no need to leave the property unless you choose to. Organized activities as well kept kids busy. Decor is very outdated, as is parts of the facility. Window in room was leaking, but maitenence fixed it immediately. Unfortunately, the leak continued. Overall, would return.
於 2024 年 4 月住了 2 晚

2/10 很差

stephanie

不滿：整潔度、職員與服務和住宿狀況
I would never stay there again or recommend this place to nobody
於 2024 年 3 月住了 3 晚

10/10 優異

Taijwattie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

Rosalyn

讚好：整潔度、職員與服務和住宿狀況
Nice to spend time we family and friends
於 2024 年 3 月住了 2 晚

4/10 欠佳

Mashenda

家人同遊
不滿：整潔度、設施服務和住宿狀況
Will not be back anymore. They will have to change to catch up to other resorts.
於 2024 年 3 月住了 4 晚

4/10 欠佳

Fernando

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

FATIMA

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
El hotel estaba sucio, demasiado ruido llamamos a recepción y nos ignoraron, los lugares de comida son pocos y cierran muy temprano!!
於 2024 年 3 月住了 2 晚

2/10 很差

Carlo

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
DON’T BOOK HERE!! Horrible experience from day one. The first room they sent us to had someone occupying it, without the resort’s knowledge. The second room they sent us to didn’t have a working key card scanner on the front entrance. So, that was a security risk being as though anyone can enter the building anytime because the door is always unlocked.The waterpark is not open on weekdays and the pool was closed due to a mechanical issue our first three days of our stay. It smells old and musty in every building on the property. In dire need of renovations. The new owners are not from this country and none of the staff speak proper English so very hard to communicate to resolve any issues. Again DO NOT BOOK HERE!!!! Go to Kalahari or Camelback if you want to stay in the area.
於 2024 年 3 月住了 4 晚

8/10 不錯

Junior

讚好：整潔度、職員與服務和住宿狀況
Nice area and good to have a great family trip
於 2024 年 3 月住了 2 晚

6/10 一般

Neycha

讚好：職員與服務
不滿：住宿狀況
The room was dingy. When I walked in it smelled like gas like if the stove was running. The back door to the balcony was unlocked it had not courtains on the balcony door. The fire pit was in and I was assuming that was the smell of gas because it was only a little bit of fire on the bottom of it the fire pit wasn’t fully on. I didn’t even stay my second night on how uncomfortable I felt I stood for one night instead of two.
於 2024 年 3 月住了 2 晚

4/10 欠佳

Kimberly

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Shawn

於 2024 年 3 月住了 1 晚

10/10 優異

Maria

讚好：整潔度、職員與服務和住宿狀況
I really liked it, my children had a lot of fun, it is very good to spend with the family.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Yevgeny

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Lights not working, no coffee machine, no cups. No breakfast at the lodge.
於 2024 年 3 月住了 1 晚

2/10 很差

Paige

不滿：整潔度和職員與服務
We waited over an hour for a room key after being told it would take 20 mins. Also found dead lady bugs in the room on top of a dead roach on the kitchen floor
於 2024 年 3 月住了 2 晚

8/10 不錯

Brett

讚好：整潔度和職員與服務
Our room was updated in the Lodge, but the whole place needs a facelift.
於 2024 年 3 月住了 1 晚

8/10 不錯

Ashok

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Josephine

家人同遊
讚好：整潔度和設施服務
It was perfect, the only problem is the heat is not working..
於 2024 年 2 月住了 1 晚

8/10 不錯

Bonnie

家人同遊
讚好：整潔度、職員與服務和設施服務
We really enjoyed our stay! It was a great value for the money ( we had a one bedroom condo with a kitchen) staff was friendly and helpful and there are fun things to do like basketball, pickleball, ping pong, an arcade, and a pool
於 2024 年 2 月住了 3 晚

6/10 一般

ahmad

讚好：整潔度
不滿：職員與服務
The staff was horrible nobody was there and phones dont work
於 2024 年 2 月住了 2 晚

10/10 優異

Cristhian

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to pool and h20 nice !
於 2024 年 2 月住了 2 晚

6/10 一般

Jessica

親子同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
What I didn't like is that the front male person wasn't knowledgeable. We were staying at the hotel but wanted to visit the water park. It's 30° outside. We arrived an hour early. I ask if the room was available if we can check in early- without even checking the answer was no. Ok... Then ask instead of going outside again can we get to the water park walking thew the hotel and he said no.. Come to find out when we left the water park. We didn't have to go back outside there was a way through the hotel. At the time of checking in the older lady that checked us in gave us a map and told us make go on the main road make a left then a right. Okay!! We are visiting and ended up lost. I called the front dest for assistance and was put on hold then they hung up the phone. After that frustration we were able to find the correct road but it was the wrong hotel. Thank God the nice ladie EXPLAIN to us, We have to find the building NUMBER then the room. This part the front dest left out. SMH!! Mind you its dark outside. The room was nice BUT just 1 pot to cook. ONE!! The front desk needs to be Knowledgeable about their hotel and also explain things to their guest properly. Having to find our room was very very frustrating.
於 2024 年 2 月住了 1 晚

2/10 很差

Ryan

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The bar down stairs had no heat in there and it was freezing. The safe in the room didn’t work the light didn’t turn on. They only gave us 2 towels for 3 days everything was closed by 9 pm. My wife and I stayed here for years and this year was horrible and unexceptable paid over 700 dollars for a horrible experience
於 2024 年 2 月住了 3 晚

10/10 優異

SAMEH

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place and best location
於 2024 年 2 月住了 1 晚

6/10 一般

Kelli

於 2024 年 2 月住了 1 晚

10/10 優異

Anita

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing i didn't like was the check in. We had to wait 2 hours be able get our a room. Its long wait. After that we loved the area we were in. Nice and quite. Away from everyone. Parking was also easy. This my second time waiting with them.
於 2024 年 2 月住了 2 晚

10/10 優異

stephanie

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

8/10 不錯

Catherine

家人同遊
不滿：設施服務
There are no cups in the room. No one at the front desk in the lodge. Whole property looks run down
於 2024 年 2 月住了 1 晚

10/10 優異

Christine (Stewartsville)

於 2024 年 2 月住了 1 晚

2/10 很差

Jay

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We get there in our room was not ready said it was going to be ready for we were there at 4:50 had to wait an extra 35 minutes for them to say our room is ready then when we get to our room it's dirty the bed was not made there was no accommodations in the room that says that there was call the front desk multiple times finally people came to the room to inspect it room was filthy they changed us to a different room got us to that room and the bathtub water came out black have pictures if you guys would like very terrible would never suggest somebody to stay there
於 2024 年 2 月住了 1 晚

10/10 優異

Emily (Reading)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They have so many things to do you need a minimum of a week to explore the property
於 2024 年 2 月住了 1 晚

8/10 不錯

Ronnell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We always enjoy ourselves when we come.
於 2024 年 2 月住了 2 晚

10/10 優異

Kristen

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚

4/10 欠佳

Daniel

親子同遊
讚好：整潔度、職員與服務和設施服務
I loved the views, room had old sofa bed. Upon arrival people were having a ceremony as soon as you walked in. No one to greet you. Building had no staff available. Leaking faucet, flashing light bulbs in dining room, clogged toilet. They did come out and fix right away. Last day we were locked out of room before 11. My pocket book was in room. No one around. Thankfully I had car keys in pocket. We had to drive to main resort twice until we were able to get back in room. Front desk help was very nice with handling problems. No phones hooked up so we could not call anyone to get us in room. Very disappointing. I always stay in main resort and will never stay in other parts of property.
於 2024 年 1 月住了 6 晚

2/10 很差

jennifer

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Horrible experience. Their customer service is awful. They do not care about their guests concerns at all. Would never return.
於 2024 年 2 月住了 1 晚

6/10 一般

Sherlyse

家人同遊
The only thing I like is that it has a water park but they need more light during night time. I didn’t like the fact that the buffet was too pricey for a little bit of food choices.
於 2024 年 1 月住了 2 晚

4/10 欠佳

Rebecca

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unpleasant stay
於 2024 年 1 月住了 1 晚