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賓夕凡尼亞蘭開斯特漢默克酒店的評價

2 out of 5
賓夕凡尼亞蘭開斯特漢默克酒店
1492 Lititz Pike (Building AB), Lancaster, PA

評價

4.2
10 分評分，優異；632 則評價中有 43 則" "
8 分評分，不錯；632 則評價中有 57 則" "
6 分評分，一般；632 則評價中有 110 則" "
4 分評分，欠佳；632 則評價中有 129 則" "
2 分評分，很差；632 則評價中有 293 則" "

4.4/10 

整潔度

5.8/10 

職員與服務

4.4/10 

設施服務

4.0/10 

住宿狀況

3.2/10 

環保程度

評價

4/10 欠佳

Jennifer

家人同遊
Recently reopened hotel. They are trying. Advertised with breakfast and pool, but no breakfast and the pool looks like it might get together next year. Some beds are floppy, but the room was clean and it was safe. Overall, Ok for the price.
於 2023 年 9 月住了 1 晚

2/10 很差

Nicole

於 2023 年 9 月住了 1 晚

2/10 很差

Omayra

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Horrible
於 2023 年 9 月住了 1 晚

2/10 很差

Tenisha

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚

4/10 欠佳

STEFAN (WOODSTOCK)

不滿：整潔度和住宿狀況
Very poor condition !
於 2023 年 8 月住了 1 晚

2/10 很差

keisha

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked here, but a friend of mine checked in before me and sent me pictures. This hotel needs to be shut down.
於 2023 年 8 月住了 2 晚

2/10 很差

Daniel

於 2023 年 7 月住了 2 晚

4/10 欠佳

Evalyne

商務旅客
讚好：整潔度
不滿：住宿狀況
I was not informed of the ownership change or renovations being made. I booked a hotel with a restaurant. The restaurant was closed. There was no food for the continental breakfast. The shower curtain was torn.The weather stripping around the bottom of the door was pulled away. I looked at other doors and they had the same issue. I never did find the ice machine.
於 2023 年 7 月住了 2 晚

2/10 很差

molly

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don’t spend money here and have to beg for a refun
Did not stay. Did not even unpack. Not like the photos. Pool was down and beds had bugs. I have photos but having a hard time uploading them here. Really hoping I get a refund.
於 2023 年 6 月住了 2 晚

2/10 很差

Shinji

於 2023 年 3 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
It wasnt very good. Lights didnt work. Didnt have enough room for kids. Felt unsafe. Didnt have barley any outlets. The tv didnt work. It was overall a bad stay. Said the pool was open but went to go look for it and it was outside locked and green.
於 2021 年 8 月住了 1 晚

2/10 很差

Sophie

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚

2/10 很差

Yvette

家人同遊
recieved confirmation day before my arrival get to hotel and it was closed. so many people arriving and had to leave cause no one at hotel
於 2021 年 10 月住了 1 晚

2/10 很差

Vikram

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very bad experience never ever recommend anybody to stay at this hotel. I trust Expedia before but not anymore everything is Fake on hotels website and Expedia website I complaint Expedia customer service they took my complaint and they said they will take action and somebody will call me back within 48 hours but I never get any phone call back
於 2021 年 9 月住了 1 晚
ac 於 2021年10月4日的回應
Do apologize for the experience. Our front lobby was shut down for a new roof and renovations. We apologize as this happened all right before your stay and worked as hard as could to keep everything up and running. We are now closed for the season to make these repairs and look forward to the future once they are done.

2/10 很差

william

家人同遊
不滿：整潔度、設施服務和住宿狀況
It was a dump
於 2021 年 9 月住了 1 晚
ac 於 2021年9月29日的回應
I am sorry to see we did not meet your expectations. We are working on changing this off - season

2/10 很差

Edward

不滿：整潔度和住宿狀況
於 2021 年 9 月住了 1 晚

10/10 優異

Vanessa

於 2021 年 9 月住了 1 晚
ac 於 2021年9月29日的回應
Thank you for letting us know how we did. Feedback is important to us even when we are meeting expectation's.

2/10 很差

Mariah

不滿：整潔度、職員與服務、設施服務和住宿狀況
Bad customer service but I should’ve known something was up the minute I saw the “office” as a hotel room.
於 2021 年 9 月住了 1 晚
ac 於 2021年10月4日的回應
Do apologize for the experience. Our front lobby was shut down for a new roof and renovations. We apologize as this happened all right before your stay and worked as hard as could to keep everything up and running. We are now closed for the season to make these repairs and look forward to the future once they are done.

2/10 很差

Brian

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Nasty
Didnt even stay, we already paid and left it was so nasty
於 2021 年 9 月住了 1 晚
ac 於 2021年9月22日的回應
I apologize to see that you where not happy with the accommodations and decided to leave. We are working as hard as we can to make what changes we can and training and looking for new staff as hard as we can to make things right.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
DO NOT STAY HERE!
HORRIBLE! CRACK HOTEL! Office is out of a room around back of building. People selling and doing drugs all around the building and in the rooms. Room was still dirty when I checked in at 2:30pm. One nasty pillow. No housekeeping in 3 nights.
於 2021 年 9 月住了 3 晚
ac 於 2021年9月22日的回應
I apologize to see that you where unhappy with the accommodation's we have here. We are not a crack hotel and do not provide crack to anyone. I have had NO theft, arrest, or violence at this property. If there is guest seen doing unlawful things we would have them removed immediately. In the future I suggest you help society and call the police to report any crimes you are witnessing.

2/10 很差

John

家人同遊
不滿：整潔度和住宿狀況
於 2021 年 9 月住了 2 晚
ac 於 2021年9月22日的回應
I am sorry to see you where not satisfied with the accommodation's. We are working as fast as we can and looking for staff to come help us change the property and make this a satisfactory and pleasant place to stay.

10/10 優異

Marie

於 2021 年 9 月住了 1 晚
ac 於 2021年9月22日的回應
Thank you so much for your review. We are working as hard as we can to make sure guest have a pleasant stay. We will continue to use feed back to train employees and also to make changes to the property as best we can to ensure guest satisfaction.

2/10 很差

Aaron

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bed bugs. Stayed in room for 3hrs and left.
Bed bugs. Checked in at 7pm and left at 11pm. my son was bitten 6times by bugs. When asked for a refund. they said contact who booked it. Dont stay here. 2nd time this has happened there.
Bed bugs.
於 2021 年 9 月住了 1 晚
ac 於 2021年9月20日的回應
I am sorry to see this happened during your stay, We do use a reputable pest control company that comes every month to spray. Every room is hit every 90 day which is the coverage of the chemicals. Exterior property makes it twice as hard as well. Pest are carried in as well in luggage, pets, and people. The pest control company will respond to any calls immediately and make sure to get rid of any unwanted pest. Again this is unfortunate but we do everything we can to prevent these type of situations.

2/10 很差

John

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don’t do it!!!
Once we saw the room we left. Place was under construction, construction debris all over the place. Room was filthy soiled sheets, just plain disgusting. Office was ran out of a room. Place just didn’t look safe either.
於 2021 年 9 月住了 1 晚
ac 於 2021年9月20日的回應
I do apologize we did not meet you expectations. We are working on renovations and new roof over main lobby. Also the renovations for the rooms. We look forward to the outcome of the renovations. In the meantime we are working twice as hard to make sure everything else is ready for arrival. Sometime things are missed and I do apologize for any inconvenience this may have brought to you. I would look forward to all the new renovations we are bringing inside and out.

4/10 欠佳

DANIEL (Forest)

家人同遊
不滿：整潔度、設施服務和住宿狀況
Building was damaged. there was no trashcan in the room. None of the linens were changed over a two day period. There was no breakfast as the write-up stated. Refrigerator was not plugged in when we got there and when plugged in, it never got cold. Totally disappointing stay.
於 2021 年 9 月住了 2 晚
ac 於 2021年9月20日的回應
I do apologize we did not meet you expectations. We are working on renovations and new roof over main lobby. Also the renovations for the rooms. We look forward to the outcome of the renovations. In the meantime we are working twice as hard to make sure everything else is ready for arrival. Sometime things are missed and I do apologize for any inconvenience this may have brought to you. I would look forward to all the new renovations we are bringing inside and out.

2/10 很差

Denise

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 2 晚
ac 於 2021年9月20日的回應
I do apologize we did not meet you expectations. We are working on renovations and new roof over main lobby. Also the renovations for the rooms. We look forward to the outcome of the renovations. In the meantime we are working twice as hard to make sure everything else is ready for arrival. Sometime things are missed and I do apologize for any inconvenience this may have brought to you. I would look forward to all the new renovations we are bringing inside and out.

4/10 欠佳

真實旅客

不滿：住宿狀況和客房舒適度
Think twice
This motel was pretty shady. Pictures were deceiving. The check-in office was one of the motel rooms behind a bigger building. The parking lot was pretty dark. The building is not in good condition. I can see an attempt at cleanliness but there are many stains on the carpet. There were also stains on pillow cases.
於 2021 年 9 月住了 1 晚
ac 於 2021年9月8日的回應
Sorry we did not meet your expectations. Yes we just recently had our Lobby closed as we are starting our renovations in the front building and will be moving onto the rooms at same time. We are excited to see all the new changes moving forward. Sorry for the inconvenience during your arrival.

4/10 欠佳

Sergio

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
I got a designated room which I get there open the door and looks like they forgot to clean after check out Beds were not made etc I had. 2 rooms The second room had a bed that was all damaged Looks more like a hammock Very uncomfortable Place looks dirty on the hallways and stairs Place needs some love
於 2021 年 9 月住了 1 晚
ac 於 2021年9月7日的回應
Thank you for your feed back. We are working hard to turn everything around here and are expecting big changes soon moving forward.

2/10 很差

Jennifer

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
ac 於 2021年9月20日的回應
I do apologize we did not meet you expectations. We are working on renovations and new roof over main lobby. Also the renovations for the rooms. We look forward to the outcome of the renovations. In the meantime we are working twice as hard to make sure everything else is ready for arrival. Sometime things are missed and I do apologize for any inconvenience this may have brought to you. I would look forward to all the new renovations we are bringing inside and out.

2/10 很差

Steven

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Literally, the worst hotel you'll ever come across. I think it's a hotel for the homeless. Make the mistake and get a room, you'll see.
於 2021 年 8 月住了 1 晚
ac 於 2021年9月5日的回應
Sorry we did not meet your expectations. As you seen we are in the middle of renovations as we do care and will continue to make this a better place. Your review of people on the property is uncalled for and to judge and criticize them as homeless is also undeserved and uncalled for. We have a shelter in Lancaster down on Water Street not here but if a family needs help as a human being I will help them. Thank you

6/10 一般

elizabeth

多人同遊
Go somewhere else
I did not stay because the place looked so sketchy from the outside! Dark no cars no people very unwelcoming for a single woman at night. Rude staff not a very lame I would recommend.
於 2021 年 8 月住了 1 晚
ac 於 2021年9月3日的回應
Sorry we did not meet your expectations. Was a hard year to reopen and get back on track with shortages and employee shortages. We did our best to keep with the demand and offer a great place to stay, We are planning our renovations and beginning now.

2/10 很差

Liset

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
DO NOT STAY!
Room was in bad shape, felt like bugs were gonna crawl on you just walking in. Room smelled moldy, bathtub was stained, and front door was missing security latch. Front desk area wasnt so good either. Was leaking and also smelled bad. Person at desk was ok, but when i said i had a reservation online, she asked for id and card, and ended up charging me on top of my online price. Ended up cancelling, but couldnt get a refund on site, because manager is only one who can process it and he wasnt there. While talking to desk person, she had a few calls which sounded like others asking about a refund from days ago, and her asking them to keep calling to get in touch with the manager.
於 2021 年 8 月住了 1 晚
ac 於 2021年9月3日的回應
Sorry we did not meet your expectations. Was a hard year to reopen and get back on track with shortages and employee shortages. We did our best to keep with the demand and offer a great place to stay, We are planning our renovations and beginning now.

2/10 很差

Jenna

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Horrible!
Our room was filthy. There was no toilet paper at all. They advertise for “free breakfast” but they neglect to inform their guests that it is not currently offered due to covid. The pool was dirty also. Other guests were very loud and inconsiderate at all hours of the night as well. This hotel was such a disappointment all around, and I will never stay in another one associated with the name.
於 2021 年 8 月住了 2 晚
ac 於 2021年8月30日的回應
I am sorry to see you did not enjoy your stay with us. We are working hard to make all changes needed to improve all the common areas and rooms. We will continue to use guest feed back to make changes needed.

2/10 很差

Shelley

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do NOT stay here. We left after an hour.
This place is disgusting! Filth! Wifi didn't work. A/C didn't work right. Room wreaked of weed. Outside was filthy and cement steps were cracked up. Bugs. Please don't go there! We left as soon as we could find another motel room. The pictures of this place must've been taken when it was new. Gross!
於 2021 年 8 月住了 1 晚
ac 於 2021年9月8日的回應
Sorry we did not meet your expectations. Yes we just recently had our Lobby closed as we are starting our renovations in the front building and will be moving onto the rooms at same time. We are excited to see all the new changes moving forward. Sorry for the inconvenience during your arrival.

2/10 很差

Cate

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The shower was so gross I didn't use it.
於 2021 年 8 月住了 1 晚
ac 於 2021年8月30日的回應
I am sorry to here you did not enjoy your stay. We are working hard to train the staff on proper cleaning guidelines and providing more encouragement to take more responsibility in the rooms

2/10 很差

Dalia

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible muy mala condicion.
於 2021 年 8 月住了 1 晚
ac 於 2021年8月30日的回應
I am sorry to here you did not enjoy your stay. We are working hard to train the staff on proper cleaning guidelines and providing more encouragement to take more responsibility in the rooms

4/10 欠佳

Philip

不滿：住宿狀況
S hole
If you don't mind black mold in the shower, a TV that doesn't work and a stobe light lamp, the room was ok. However, the outside of the building looks like it's in the process of being demolished. The parking lot looks like they tested land mines and the pool has a pleasant green tint.
於 2021 年 8 月住了 2 晚
zc 於 2021年8月25日的回應
I am sorry to see we did not meet your expectations. We are working hard to get in the supplies needed and hire the help needed to take care of all the issues. Both Supplies and employees has been a challenge this year. We will continue to work hard and make the effort to make all upgrades as needed.

4/10 欠佳

Timothy

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Gave us a dirty room that smelled like smoke and door was left open then put us in another room that also smelled like smoke. Half the light switches in room didn’t work
於 2021 年 8 月住了 1 晚
ac 於 2021年8月25日的回應
I am sorry to see we did not meet your expectations. We are working hard to get in the supplies needed and hire the help needed to take care of all the issues. Both Supplies and employees has been a challenge this year. We will continue to work hard and make the effort to make all upgrades as needed.

6/10 一般

Hugo

家人同遊
讚好：職員與服務
不滿：住宿狀況
於 2021 年 8 月住了 1 晚
ac 於 2021年9月8日的回應
Yes we just recently had our Lobby closed as we are starting our renovations in the front building and will be moving onto the rooms at same time. We are excited to see all the new changes moving forward. Sorry for the inconvenience during your arrival.

2/10 很差

真實旅客

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Absolutely poor place. Ceiling was coming off in number of places, cleanliness in room was horrible, took more than an hour to checkin. Will not recommend
於 2021 年 7 月住了 1 晚
ac 於 2021年8月25日的回應
I am sorry to see we did not meet your expectations. We are working hard to get in the supplies needed and hire the help needed to take care of all the issues. Both Supplies and employees has been a challenge this year. We will continue to work hard and make the effort to make all upgrades as needed.

6/10 一般

Brian

商務旅客
讚好：職員與服務
Adequate
The hotel stay was adequate with several minor items that add up to not going to this particular site next time I'm in Lancaster area.
於 2021 年 8 月住了 1 晚
ac 於 2021年8月25日的回應
I am sorry to see we did not meet your expectations. We are working hard to get in the supplies needed and hire the help needed to take care of all the issues. Both Supplies and employees has been a challenge this year. We will continue to work hard and make the effort to make all upgrades as needed.

2/10 很差

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
Gross , nasty and more
於 2021 年 8 月住了 2 晚
ac 於 2021年8月25日的回應
We are doing our best with the supply shortages and employee shortage to keep up with the rooms and demand to ensure a satisfactory stay. We will continue to work hard to achieve our goals

4/10 欠佳

Cynthia

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Too many unfavorable reviews
After reading the recent multiple negative comments, I decided to cancel my reservation and found more favorable lodging with better pet fees and cancelation policies.
於 2021 年 8 月住了 2 晚
AC 於 2021年8月20日的回應
I am sorry to see we did not meet your expectations. We are working as hard as we can to make sure everyone has a relaxing stay, During a unprecedent time in our market with Supplies and Employee issues we are working twice as hard to keep up with the changes and change over. The reviews help us navigate what we need to work on.

2/10 很差

Gilberto

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 2 晚
ac 於 2021年9月20日的回應
I do apologize we did not meet you expectations. We are working on renovations and new roof over main lobby. Also the renovations for the rooms. We look forward to the outcome of the renovations. In the meantime we are working twice as hard to make sure everything else is ready for arrival. Sometime things are missed and I do apologize for any inconvenience this may have brought to you. I would look forward to all the new renovations we are bringing inside and out.

2/10 很差

Stephanie

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Do not recommend!
Pictures were NOT accurate. Room smelled and was dirty! I had to go to a local Walmart and spent $150 for bed sheets and cleaning supplies. If it wasn’t so late at our arrival, I wouldn’t have even stayed one night! Absolutely disgusting!! After first night, I asked for a refund, the employee at the desk was very kind. 5 days later, I was still charged. Waiting for the manager to address. Do not recommend staying here.
於 2021 年 8 月住了 4 晚
AC 於 2021年8月20日的回應
I am sorry to see we did not meet your expectations. We are working as hard as we can to make sure everyone has a relaxing stay, During a unprecedent time in our market with Supplies and Employee issues we are working twice as hard to keep up with the changes and change over. The reviews help us navigate what we need to work on.

2/10 很差

Desiree

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The shower was disgusting and i was left with no towls and i had asked for some as well and never received. All hotels are required to have an ice chest which they said it was broke and wasnt not even mentioned at check in i was told by sowmone who was off duty but worked there. It was horrible!!
於 2021 年 8 月住了 1 晚
ac 於 2021年8月25日的回應
Thank for letting us know about your stay. We are working hard to make all upgrades and bring the place back around. We have had a rare challenge this year with supplies and employees. We do have goals set and will work hard to achieve them.

2/10 很差

Julieann

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worse place ever
This hotel was nothing like it was described. The pictures they post have to be photoshopped. The pool was so gross there was no way anyone could swim in it. There was so much algae or something in the pool that made the water a really dark green. The patio around the pool had so many cracks and holes it had to be a safety hazard. The door to our room didn’t work right. You had to insert the key at least 3 times and then smash into the door just to get it open. There was mold in the bathroom. You had to wear shoes the whole time cause the carpet felt sticky on you feet. There were wires pulled out of the walls. Only one of the 3 lights in the room worked. The employees were rude, one even yelled at my husband about where he parked when we were checking out but there were no signs posted as to where to park. Apparently they were painting lines but as stated before no signs posted. We just wanted to take our daughter for a fun end of summer trip to swim and shop. She ended up crying. It’s just so sad we felt duped after choosing this hotel based on the pictures they posted. We also paid $150 and I don’t consider that cheep. We were looking for a middle of the line kind of place but this was a dump. I could understand if it was like a $70 hotel. I would say you get what you paid for but this place was more so I expected more. We would never be back and are telling everyone we know how gross this place was.
於 2021 年 8 月住了 1 晚
AC 於 2021年8月20日的回應
I am sorry to see we did not meet your expectations. We are working as hard as we can to make sure everyone has a relaxing stay, During a unprecedent time in our market with Supplies and Employee issues we are working twice as hard to keep up with the changes and change over. The reviews help us navigate what we need to work on.

6/10 一般

Laura

家人同遊
讚好：客房舒適度
不滿：整潔度和住宿狀況
Disappointed
Not what it looked like in the pictures
於 2021 年 8 月住了 3 晚
AC 於 2021年8月20日的回應
I am sorry to see we did not meet your expectations. We are working as hard as we can to make sure everyone has a relaxing stay, During a unprecedent time in our market with Supplies and Employee issues we are working twice as hard to keep up with the changes and change over. The reviews help us navigate what we need to work on.

2/10 很差

真實旅客

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Disgusting Place!!! Do not stay here!!!!! Worst stay EVER! The money I paid for was too much for this place, $173.00 for a room I reviewed 4 star hotels with an indoor pool that were better located for tourism and found that it cost even less money than I paid in this horrible place. When I booked this place, the pictures looked great, the pool was the main reason I booked it, I had three kids with me who couldn't wait to get into the pool, but when we got there the pool was closed, This place needs to be shut down!!!!!!! I wish I could give the rating a ZERO.....it's that horrible!
於 2021 年 8 月住了 1 晚
AC 於 2021年8月20日的回應
I am sorry to see we did not meet your expectations. We are working as hard as we can to make sure everyone has a relaxing stay, During a unprecedent time in our market with Supplies and Employee issues we are working twice as hard to keep up with the changes and change over. The reviews help us navigate what we need to work on.

2/10 很差

Heather

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Not for family stays
The worst hotel experience I have ever had. Filthy inside and out. Green pool. No breakfast as advertised. Room reeked of smoke although there are no smoking signs everywhere and it is supposedly a smoke free hotel. Very loud even at 3:00 am. We only stayed the night because it was 12:30 am by the time we arrived and we needed a place to stop and sleep. We left immediately the next morning cancelling our second day. The people working at the hotel were extremely nice and understanding.
於 2021 年 8 月住了 2 晚
AC 於 2021年8月20日的回應
I am sorry to see we did not meet your expectations. We are working as hard as we can to make sure everyone has a relaxing stay, During a unprecedent time in our market with Supplies and Employee issues we are working twice as hard to keep up with the changes and change over. The reviews help us navigate what we need to work on.