2/5 差
真實旅客
親子同遊
16 5月 2021
讚好：整潔度、員工與服務和住宿狀況及設施
不滿意：設施服務
We chose this hotel to celebrate my birthday and we arrived at around 3pm while we were told we will be receiving sms upon my turn to check in so we walk around at souvenir shop. However when we wait until 4pm there is still no msg so I walked to counter and asked and realised that “all the msg should have been sent”... the checkin process is quite slow and I think we completed at around 4:30 while I was told swimming pool for the whole day was already fully booked and we can’t go for swimming!!! When staff asked me to choose a time slot for breakfast I was told it was full too (9:30) so I need to choose an earlier time slot instead... when we arrive the room in fact most of the kid function are already finished / fully booked. Very unpleasant stay for my birthday and I will never choose it again. We have staycation at Grand Hyatt last month which is a lot better and more value for money.
於 2021 年 5 月住了 1 晚