Dear Michelle,Thank you for taking the time to share your feedback regarding your recent stay with us.We sincerely regret that you did not perceive the benefits of the Preferred Club and that it did not meet your expectations. Providing exceptional service and exceeding guest expectations are our top priorities, and we apologize for falling short in this instance. Your feedback is invaluable to us, and we will use it to make necessary improvements to ensure a more satisfactory experience for our guests in the future. We appreciate your candidness and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,

Dear Lewis,First of all, please allow us to thank you personally for taking the time to share your rating regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,

Dear Paul, We are very honoured that you chose Dreams Lanzarote for your recent holiday. We would like to thank you for taking the time to share your feedback about your stay with us. We are infinitely grateful to you for sharing with us, and future travellers, such wonderful comments about your recent experience at our property. We are proud to know that we have exceeded your expectations, that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care. We look forward to seeing you many more times for even more great holiday experiences. Sincerely,Guest Experience.

Dear Giuseppe,Thank you so much for your kind review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,

Dear Dawn,We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to rate your recent stay with us.It was our pleasure to have you as our guests, and we will be here waiting for your next holiday to make your vacation the very best.Sincerely,

Dear Peter,Thank you so much for your rating. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,

Dear Stuart,We are really honored that you chose Dreams Lanzarote Playa Dorada Resorts & Spa***** for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely, Guest Experience.

Dear Ellie,First of all thanks for choosing our hotel Dreams Lanzarote Playa Dorada Resorts & Spa***** and for taking the time to share your review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Best and warm regards from LanzaroteGuest Experience.

Estimada Marina,Estamos muy honrados de que eligió Dreams Lanzarote Playa Dorada Resorts & Spa*****para sus recientes vacaciones. Queremos agradecerle por tomarse el tiempo para compartir su opinión acerca de su estadía con nosotros.Es un orgullo saber que hemos sobrepasado sus expectativas, que disfrutó de nuestras hermosas facilidades y excelente servicio de todo nuestro equipo, quienes siempre están enfocados en brindar las mejores atenciones.Esperamos verle muchas veces más en casa para aún más excelentes experiencias de vacaciones.Un cordial saludo desde LanzaroteGuest Experience.

Dear Jasmine,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us, and for choosing our hotel Dreams Lanzarote Playa Dorada for spending your holiday.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We will be here waiting for your next holiday to once again make your vacation the very best.Best and warm regards from LanzaroteGuest Experience.

Dear Nicola, We are really honored that you chose Dreams Lanzarote Playa Dorada Resorts & Spa*****for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.I can assure you that I forwarded your conctructive feedback to our F&B manager.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We will be here waiting for your next holiday to once again make your vacation the very best.Best and warm regards from Lanzarote,Guest Experience

Dear Rose,We are really honoured that you chose Dreams Lanzarote Playa Dorada Resorts & Spa*****for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We hope to welcome you soon back home for your next holiday to once again make your vacation the very best.Best and warm regardsGuest Experience

Dear Shilpe,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience.

Dear Ngoc Phuong,Thank you so much for your beautifully worded review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,AzizGuest Experience.

Dear Hanni, Thank you for taking the time to share your feedback regarding your recent stay with us.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have taken note of all your comments regarding the room facilities and services.Please be ensured that we take your comment seriously and we will immediately address the points mentioned by you within our team to improve our service. We deeply regret that our efforts to improve your stay were not enough to meet your expectations. We hope that in the future you will allow us to redeem ourselves by giving us another opportunity to give you a holiday of what Dreams really stands for.Sincerely,Guest Experience.

Estimado Manuel,Estamos muy honrados de que eligió Dreams Lanzarote para sus recientes vacaciones. Queríamos agradecerle por tomarse el tiempo para compartir su opinión acerca de su estadía con nosotros.Nos encantaría tener la oportunidad de darle la bienvenida una vez más. Por favor déjenos saber cuándo este reservando para su próxima estadía así podemos estar listos para darles una calidad bienvenida al estilo Dreams. Sinceramente,AzizGuest Experience.

Dear Flavius, We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,AzizGuest Experience.

Dear Lucie-Anna,We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,AzizGuest Experience.

Estimada Manuela,Estamos muy honrados de que eligió Dreams Lanzarote para sus recientes vacaciones. Queremos agradecerle por tomarse el tiempo para compartir su opinión acerca de su estadía con nosotros.Le agradecemos infinitamente por compartir con nosotros, y con futuros viajeros, comentarios tan maravillosos sobre su reciente experiencia en nuestra propiedad. Es un orgullo saber que hemos sobrepasado sus expectativas, que disfrutó de nuestras hermosas facilidades y excelente servicio de todo nuestro equipo, quienes siempre están enfocados en brindar las mejores atenciones.Esperamos verle muchas veces más para aún más excelentes experiencias de vacaciones.Sinceramente,AzizGuest Experience.

Dear Costina,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We have shared the feedback with our F&B Manager for improvements and we will do our best to provide great service for you next timeWe will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Aziz.Guest Experience.

Dear Priesh,We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience.

Dear Tracy,Thank you so much for your beautifully worded and detailed review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Kind regards,Guest Experience

Estimado Francisco José,Estamos muy honrados de que eligió Dreams Lanzarote para sus recientes vacaciones. Queremos agradecerle por tomarse el tiempo para compartir su opinión acerca de su estadía con nosotros.Le agradecemos infinitamente por compartir con nosotros, y con futuros viajeros, comentarios tan maravillosos sobre su reciente experiencia en nuestra propiedad. Es un orgullo saber que hemos sobrepasado sus expectativas, que disfrutó de nuestras hermosas facilidades y excelente servicio de todo nuestro equipo, quienes siempre están enfocados en brindar las mejores atenciones.Esperamos verle muchas veces más para aún más excelentes experiencias de vacaciones.Sinceramente,AzizGuest Experience.

Dear Jonathan,Thank you so much for your beautifully worded and detailed review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,AzizGuest Experience.

Dear XXX,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,AzizGuest Experience.

Dear Alessandro, We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have taken note of all your suggestions and comments, and provided them to the Food and Beverage Manager and the Senior Manager for immediate improvement.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience.

Dear Aurélie, We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Aziz.Guest Experience.

Dear Imran,Thank you so much for your beautifully worded and detailed review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,Guest Experience.

Dear Raquel, We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience.

Dear Francesca,We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Aziz.Guest Experience.

Dear Anna ,We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,

Dear Dominyka, We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience.

Cher Christelle, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires sur votre récent séjour dans notre hôtel.Nous tenons à vous présenter nos excuses pour les désagréments que vous avez subis pendant votre séjour. Nous nous efforçons d'offrir à nos clients une expérience exceptionnelle dans notre établissement grâce au travail acharné et au savoir-faire de notre personnel. Il est très important pour nous que chaque client reçoive ce traitement de star de la part de notre personnel et nous sommes désolés d'apprendre que vous n'avez pas eu ce sentiment. Nous avons transmis vos commentaires à l'attention immédiate de nos responsables afin qu'ils les examinent et les améliorent.Nous vous remercions d'avoir partagé vos expériences avec nous. Nous apprécions chaque opportunité de réévaluation et d'amélioration.Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,

Prezado Luis,Estamos muito honrados por você ter escolhido o Dreams Lanzarote para suas férias recentes. Queremos agradecê-lo por dedicar seu tempo para compartilhar sua opinião sobre sua estadia conosco.Agradecemos muito por compartilhar conosco e com futuros viajantes, comentários tão maravilhosos sobre sua experiência recente em nossa propriedade. É um orgulho saber que superamos suas expectativas, que você gostou de nossas belas instalações e do excelente atendimento de toda nossa equipe, sempre focada em oferecer o melhor atendimento.Esperamos vê-lo mais vezes para experiências de férias ainda melhores.Sinceramente,experiência do hóspede

Dear Roman,We strive to provide our guests with an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff and we are sorry to hear you didn’t feel you were treated in this manner.We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We are truly saddened to know that this was your impression of our fine resort. We hope in the future you will give us another opportunity to make your holiday just as you dream it.Sincerely,Guest Experience

Dear Ellen,Thank you so much for your beautifully worded and detailed review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,Guest Experience

Dear Guest, We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience

Mark,Bedankt voor je mooi geformuleerde en uitgebreide review.Het was een genoegen om u als onze gasten te hebben en we zijn erg blij om te weten dat uw verblijf bij ons aangenaam en onvergetelijk was.We kijken ernaar uit u weer te verwelkomen en uw volgende verblijf tot een absolute droom te maken.Hartelijke groeten,Guest Experience

Dear Fiona,Thank you so much for your beautifully worded and detailed review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely a Dream.Sincerely,Guest Experience

Dear Tolani,We are really honored that you chose Dreams Lanzarote for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,Guest Experience

Dear Rajinder,On behalf of Dreams Lanzarote team, I would like to thank you for sharing your memories of your fantastic time here with us.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable for the entire familySincerely, Guest experience

Luis, Gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente estadía en nuestro hotel.Nos gustaría extender nuestras disculpas por cualquier inconveniente que haya experimentado durante su estancia. Aquí en Dreams, tratamos de hacer la estancia de cada huésped tan especial y memorable como sea posible.Hemos notado sus comentarios acerca de su experiencia con la comida. Por favor tenga por seguro que tomamos este asunto muy seriamente y es de suma importancia para nosotros, ya que nos esforzamos por ofrecer diversas opciones de restaurantes con diferente variedad para satisfacción de nuestro huésped. Hemos traído a la atención inmediata del Chef Ejecutivo y al Gerente de Alimentos y Bebidas para su mejora.Una vez más, gracias por sus valiosos comentarios ya que es mayormente a través de los comentarios de nuestros huéspedes que nos damos cuenta de las mejoras que deben hacerse y esto nos conduce constantemente hacia la excelencia.Sinceramente,Guest Experience