室外泳池

拉斯維加斯機場希爾頓逸林酒店的評價

4 out of 5
拉斯維加斯機場希爾頓逸林酒店
7250 Pollock Dr, Las Vegas, NV

評價

8.2

很好

10 分評分,優異;1000 則評價中有 486 則" "
8 分評分,不錯;1000 則評價中有 287 則" "
6 分評分,一般;1000 則評價中有 105 則" "
4 分評分,欠佳;1000 則評價中有 64 則" "
2 分評分,很差;1000 則評價中有 58 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

真實旅客

商務旅客
讚好:職員與服務
不滿:住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
下次还会入住
很舒适的酒店,离机场很近
於 2017 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度和客房舒適度

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Connor

不滿:整潔度、職員與服務和住宿狀況
Gave away my hotel room
於 2024 年 3 月住了 1 晚
Jasmin G. 於 2024年4月5日的回應
Dear Connor, Thank you for your review. Unfortunately, we had a fire emergency that caused us to relocate all reservations. Any deposits made have been refunded and all cancellation fees have been waived due to this emergency. We do hope to have the opportunity to welcome you back in the future

8/10 不錯

Kavitha

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms were good and so was breakfast spread. Front desk was very supportive.
於 2024 年 3 月住了 1 晚
Jasmin G. 於 2024年4月8日的回應
Greetings Kavitha, Thank you for your wonderful feedback. We are so happy that you enjoyed your stay and hope to welcome you back in the future.

2/10 很差

John

讚好:整潔度和職員與服務
不滿:住宿狀況
The property caught on fire during my stay at 2am. We had to wait for hours to get our belongings after evacuating and no accommodations were made for other hotels. Zero chance I would ever stay at this property again.
於 2024 年 3 月住了 1 晚
Jasmin G. 於 2024年4月8日的回應
Dear John, Thank you for staying with us and for leaving your review. We are so sorry for the inconvenience and understand your frustrations. We did make accommodations for alternate hotels and do apologize for the delays due to availability. We have refunded your reservation the evening of the incident and hope to have the opportunity to welcome you back in the future.

6/10 一般

Alisha

於 2024 年 3 月住了 2 晚

4/10 欠佳

Sierra

家人同遊
不滿:設施服務和住宿狀況
First paying for parking at a hotel is ridiculous. The price of the room for a double queen at $230 should come with parking. Only one elevator worked and my confidence in it was quiet low due to the amount of screeching it did. This also resulted in long waits for the elevator as everytime it stopped at your floor it was full and you couldn't get on. I'm glad I'd spent the last 5 days camping in the desert and didn't mind the cold shower since there was zero hot water anyways. Then the website said there was a continental breakfast but failed to mention you'd be charged for that as well. The nickle and diming you with the parking and breakfast combined with the elevator issues and no hot water made me feel like they really couldn't care less about the comfort of thier guest. The front staff and cleaning staff were super nice and helpful but upper management should definitely consider taking better care of the people that stay there.
於 2024 年 3 月住了 1 晚
Gian B 於 2024年3月24日的回應
Greetings Sierra,We're sorry to hear about your most recent experience. Please know that we take your feedback seriously and we are actively working to address the issues you've mentioned to improve our services. We apologize about having just one elevator, we will have our renovations soon and we will fix this issue soon. In regard to breakfast, we do charge for breakfast, but you can book a room that includes breakfast. I hope you give us another chance in the future.Warm Regards,Gian

4/10 欠佳

Jackie

讚好:職員與服務
不滿:設施服務和住宿狀況
Rooms need to be updated Uncomfortable bed, broken window shade, old shower curtain
於 2024 年 3 月住了 1 晚
Jasmin G. 於 2024年3月5日的回應
Hello Jackie, Thank you for your most recent stay. We greatly appreciate your feedback. I have great news! We will be starting our full hotel renovation in April 2024, which will be amazing. We do hope that you visit us again later this year, to experience our new hotel.

10/10 優異

Kimberly (Concord)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff are very efficient, helpful and welcoming! Serena and Lynette do a great job at the front desk. The airport shuttle service is a great amenity. The bathroom is very clean and well-stocked.
於 2024 年 3 月住了 1 晚
Gian B 於 2024年3月2日的回應
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

10/10 優異

Jennifer

於 2024 年 2 月住了 1 晚
Jasmin G. 於 2024年4月8日的回應
Dear Jennifer,. Thank you for your 5 star rating. We are so pleased to hear that you enjoyed your stay with us. We will be undergoing a full hotel renovation and cant wait for your to experience our new hotel for your next visit.

10/10 優異

Tamara

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly
Very friendly staff. Always welcoming and kind.
於 2024 年 2 月住了 1 晚
Gian B 於 2024年3月2日的回應
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

6/10 一般

todd

不滿:職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Jasmin G. 於 2024年3月5日的回應
Hello Todd, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.

10/10 優異

Jebidiah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The pick up from airport was a five min wait. Driver was very informative of local area. Great service.
於 2024 年 2 月住了 1 晚
Gian B 於 2024年3月2日的回應
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

8/10 不錯

Imani (Hayward)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Kerry

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
good clean place, nice staff, transportation to airport is a plus
於 2024 年 1 月住了 1 晚
Gian B 於 2024年3月2日的回應
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

8/10 不錯

Taejeong

於 2024 年 1 月住了 2 晚

10/10 優異

Miriam

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place for business trips
於 2024 年 1 月住了 4 晚
Gian B 於 2024年3月2日的回應
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

4/10 欠佳

Meghan

多人同遊
讚好:職員與服務
不滿:整潔度和設施服務
We stayed here for one night before our trip-on-the-strip started because it was expensive for the weekend, it is close to the airport, and we were getting in late. To start off, check in was easy, the hotel lobby was clean, and they had it decorated cute for Christmas. The workers chill. However, I could not shower in the hotel, it was absolutely disgusting in the bathroom. The shower head was covered in gunk and the drain looked like something was going to crawl up and kill me. I was afraid to touch anything, and the toilet was dodgy. The sheets were clean, the tabletops were not. Overall my expectations weren’t going to be great anyway, but for this one being the ‘better’ option of the hotels near the airport, I was shocked that it was able to lower my already low expectations of basic-level hotels. 👍
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Meghan, Thank you for your most recent stay. We greatly appreciate your business and your feedback. I am sorry that we did not meet your expectations, but please know that your concerns will be addressed with our team to ensure quality. Our hotel will be undergoing a full hotel renovation this spring and we hope to welcome you back to our New Hotel.

2/10 很差

Philip

於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Philip, We are so sorry that your stay did not meet your expectations. We welcome your feedback as we use to improve our quality of service.

4/10 欠佳

Junchul

家人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Junchul,Thank you for staying with us. We greatly appreciate your feedback as we use guest comments to improve our services or celebrate successes. If there was anything we could have done to improve your stay, please let us know. Our goal is to always provide a great guest experience.

4/10 欠佳

Sue

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Service not good, heater so noisy, couldn’t sleep.
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Sue, Thank you for your most recent visit to our hotel. I am sorry to hear that your stay was not as comfortable as we hoped. I have addressed your concerns with the team in efforts of correcting the noise from the unit. If there is anything further that you would like to share regarding the service you received, please let us know.We hope to welcome you back in the future.

10/10 優異

Christopher

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Frindly staff. Close to airport. Shuttle was quick to pickup, shuttle ride is less than 10 minutes to airport.
於 2023 年 12 月住了 1 晚
Gian B 於 2024年3月2日的回應
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

8/10 不錯

Elyse

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Elyse, Thank you for staying with us and providing a 8* rating. We greatly appreciate your business and hope to welcome you back for future visits to Las Vegas

2/10 很差

Naveen

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
There is a weird smell of old building in the hotel and also the bathrooms had a used towel and the water was not draining fast enough. The beds were so old that they went deep in on both sides of the bed while the center is elevated. Add to this the hotel charges $10 for parking on the property when the rates are already ridiculous for this kind of a hotel. Very disappointed with the hotel, the price and the overall experience of staying in here.
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Naceen, Thank you for your most recent visit to our hotel. We greatly appreciate your business and regret that we did not meet expectations. Our hotel will be undergoing a full renovation this coming spring and I am sure you would love it. If your travel plans bring you back to Las Vegas, please keep us in mind.

8/10 不錯

Jana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean and well taken care of.
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Jana, Thank you for visiting us. We greatly appreciate your business and feedback. If your travel plans bring you back to Las Vegas, we hope to have the opportunity to serve you.

10/10 優異

Francisco and Gloria

於 2023 年 12 月住了 2 晚
Jasmin G. 於 2024年1月9日的回應
Hi Francisco, Thank you for your most recent visit. We greatly appreciate your feedback and are pleased that you enjoyed your stay. We have some great changes coming down the pipeline with our hotel renovation and hope to welcome you back soon.

10/10 優異

Sonia

讚好:職員與服務
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Sonia, Thank you for staying with us. We greatly appreciate your 5* rating and are so pleased that you enjoyed your stay. Please keep us in mind should your travel plans bring you back to Las Vegas!

6/10 一般

Vernon

家人同遊
讚好:整潔度和職員與服務
Need to invest in updating most Doubletree properties. They feel and smell old.
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Hi Vernon, Thank you for your most recent visit and I greatly appreciate your feedback. Our hotel will be undergoing a complete renovation this spring. The new design will be fantastic and I am sure it will be a hit for our travelers. If you have plans to return to Las Vegas this year. Please keep us in mind. We would love to welcome you back.

10/10 優異

Steven

於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Hi Steven, WOW, thank you for the 10* rating! We greatly appreciate it and hope to see you again soon.

8/10 不錯

Kelsey

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jasmin G. 於 2024年1月9日的回應
Dear Kelsey, Thank you for staying with us and for providing a rating. We are pleased to hear that you enjoyed your stay and hope to welcome you back in the future.

4/10 欠佳

Terry

商務旅客
讚好:整潔度和職員與服務
不滿:客房舒適度
The heater wasn’t working…and there were not extra blankets….loooong night :(
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Terry, Thank you for your most recent stay and for providing feedback. It is always our goal to provide great service and it looks like we dropped the ball. I have shared your feedback with engineering team regarding the heater. We certainly could have brought an additional blanket to you and I am sorry that was not done. Its always our goal to ensure guest satisfaction. We would be grateful for the opportunity to welcome you back in the future.

8/10 不錯

JONATHAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Charging For Wifi and Parking
I forgot this was a Hilton style hotel and they charge for parking (even though it’s out at the Aeroport, and wifi (or using you info, in exchange, still wrong).
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Jonathan, Thank you for your most recent visit and for providing feedback on your stay. I am sorry that your stay was not as expected. We do provide complimentary wi-fi to all registered guests. There is an additional fee for premium. If there is anything further, we could have done to make your stay more enjoyable, please let us know.

4/10 欠佳

Esteban

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
We arrived late in the evening and had to wait 30 min because the person that manages the front desk was also the shuttle to airport driver - even though he tried to amend with good service makes no sense to be that under staff … the room was dated but clean - don’t think we will stay there again
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月17日的回應
Dear Esteban, Thank you for your most recent stay. We greatly appreciate your business. We sincerely regret that we did not meet your expectations. We are investigating the reasoning for the delayed check-in and understand that this was an inconvenience. Our hotel will be undergoing a full hotel renovation starting in April 2024 which will correct any dissatisfaction with the age/ style of our accommodations. I do hope that we have another opportunity to welcome you back and provide the service you deserve. Thank you again.

10/10 優異

DEVON

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Service
Airport pick up was quick and friendly. Check in was efficient. Stay was quick but just what we needed
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Hi Devon, Thank you for your most recent visit and feedback. We are so pleased to hear that you enjoyed your stay. Please keep us in mind for any future visits to Las Vegas. We would love to welcome you back!

10/10 優異

Desenhos

於 2023 年 12 月住了 2 晚
Jasmin G. 於 2023年12月14日的回應
Desenhos, Thank you for your most recent stay and for providing us with a 5star rating. We greatly appreciate your business and hope to be of service for future plans to Las Vegas

10/10 優異

Cynthia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were awesome the made us feel comfortable. Our shuttle driver Sven, was so friendly and courteous. He picked us up from the airport when we arrived and greeted us with warm cookies. He also made sure that i made it to the airport on time to catch my flight back home! We'll definitely be staying there again soon.
於 2023 年 12 月住了 2 晚
Jasmin G. 於 2023年12月14日的回應
Dear Cynthia, Thank you for sharing your experience from your most recent stay. We greatly appreciate your business and hope to be of service for future trips to Las Vegas. Thank you as well for your compliments on our team member. I will be sure to share your feedback with the team. Thank you again and Happy Holidays!

6/10 一般

Amber

讚好:住宿狀況
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月13日的回應
Dear Amber, Thank you for your rating. We greatly appreciate your business and hope to have an opportunity to welcome you again.

10/10 優異

Samanthi

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and clean.
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月14日的回應
Dear Samanthi, Thank you for staying with us and for providing us with a 5 star rating. We greatly appreciate your business and hope to see you again.

4/10 欠佳

Sandy

伴侶同遊
讚好:整潔度
不滿:職員與服務和設施服務
We waited over an hour at the airport to be picked up. When my husband called to see what the hold up was the desk clerk was rude and not helpful. We had been traveling for over 15 hours and were tired and I was sick. We finally got to the hotel a little after midnight. They charged us 394.00!! I said for one night! When I booked the hotel they had sent me the cost in sterling or pounds so I had no idea it was going to be so expensive. No breakfast included- a Huge sign at the door 10.00 to park your car! 3 weeks ago we stayed at La Quinta not far from your establishment. Very clean-up to date-free breakfast- free parking and half the price. We will go back there- your warm cookie on arrival does not make up for everything you are lacking.
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月14日的回應
Dear Sandy, Thank you for staying with us and for providing us with your review. We appreciate your business and we are sorry that your experience was not as you expected. We do strive to make sure that all of our guests are satisfied. We will be undergoing a full hotel renovation starting in the spring. I hope that we have an opportunity to welcome you back then.

8/10 不錯

Carlee

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月14日的回應
Dear Carlee, Thank you for staying with us and providing us with your rating. we greatly appreciate your business and hope to be of service for future travel plans to Las Vegas. Happy Holidays to you!

8/10 不錯

Scott

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They let us check in a little early
於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月14日的回應
Dear Scott, Thank you for staying with us and providing us with a 4star rating. We greatly appreciate your business and hope to welcome you back in the future.

8/10 不錯

Alison

Jasmin G. 於 2024年3月6日的回應
Hello Alison, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.

2/10 很差

Rosalie

於 2023 年 12 月住了 1 晚
Jasmin G. 於 2023年12月8日的回應
Dear Rosalie, Thank you for your most recent stay. I am sorry that we missed the mark and did not meeting your expectations. If you have an opportunity, I would love to learn more about your stay experience in efforts of improving our quality of service.

2/10 很差

Jean-Cedric

於 2023 年 12 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Jean-Cedric, Thank you for your most recent stay and for providing a ratings. I regret that you did not have a good experience. I welcome your feedback as we do use this information to improve our services and amenities. If your travel plans bring you back to Las Vegas, we would love to welcome you back.

8/10 不錯

Wayne

商務旅客
讚好:職員與服務和住宿狀況
There was a distinct odor everytime the air came on
於 2023 年 11 月住了 1 晚
Jasmin G. 於 2023年12月8日的回應
Dear Wayne, Thank you for your review. I greatly appreciate your feedback and have shared your review with our engineering and housekeeping team in efforts of correct the issue. We do have to have the opportunity to welcome you back to our hotel in the near future.

6/10 一般

Kristen

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Jasmin G. 於 2024年1月9日的回應
Dear Kristen, Thank you for your most recent visit and for providing a rating for your stay. It looks like we didnt quite hit the mark. Please let us know if there were any issues with your stay. Our goal is to ensure all guest have a great experience.

10/10 優異

Kami

於 2023 年 11 月住了 1 晚
Jasmin G. 於 2023年12月14日的回應
Dear Kami, Thank you for your most recent stay. We are thrilled that you enjoyed yourself and greatly appreciate the 5star rating. Should your travels bring you back to Las Vegas, we hope to be of service.

10/10 優異

Malesia

於 2023 年 11 月住了 1 晚
Jasmin G. 於 2023年12月14日的回應
Dear Malesia, Thank you for your 5-star rating! We greatly appreciate your business and hope to welcome you back for next visit to Las Vegas