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拉斯維加斯坎昆度假村希爾頓分時度假俱樂部的評價

3.5 out of 5
拉斯維加斯坎昆度假村希爾頓分時度假俱樂部
8335 Las Vegas Blvd S, Las Vegas, NV

評價

8.0

很好

10 分評分，優異；1959 則評價中有 942 則" "
8 分評分，不錯；1959 則評價中有 478 則" "
6 分評分，一般；1959 則評價中有 249 則" "
4 分評分，欠佳；1959 則評價中有 132 則" "
2 分評分，很差；1959 則評價中有 158 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Xiao wei

还可以，床墊太軟，該更換新的了….
於 2022 年 3 月住了 3 晚
Resort Management 於 2022年3月22日的回應
Thank you for choosing Cancun Resort! We are sorry that there was an issue with the mattress in your room. We will look into it and see if it need to be replaced. We hope you return again so that we can improve upon this experience.

8/10 不錯

shih jen

於 2021 年 10 月住了 6 晚
Kaeleb 於 2021年11月9日的回應
Thank you for your feedback Jen! We hope to see you folks very soon!

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great!
於 2024 年 4 月住了 4 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 優異

denise

讚好：整潔度、職員與服務和住宿狀況
Great customer service
於 2024 年 4 月住了 17 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 優異

Sirous

家人同遊, 商務旅客
讚好：設施服務
..
於 2024 年 4 月住了 1 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 不錯

Mark

讚好：整潔度和職員與服務
Elevator was down for 4 days.
於 2024 年 4 月住了 14 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 優異

Elya

讚好：職員與服務、設施服務和住宿狀況
spacious
於 2024 年 4 月住了 3 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 一般

Bency Paul

伴侶同遊
讚好：職員與服務
不滿：整潔度
Check-in and parking is okay. Room cleanliness was kinda bad as the bedsheets still had stains, and some parts of the room like under the bed still had things from the previous customers (could be the housekeeping's fault). The bathroom amenities like shampoos were also not restocked. Also unfortunate most of the pool areas are closed often so it gets crowded in some parts. Lastly I wish the security deposit gets returned much faster.
Liana C. 於 2024年4月30日的回應
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 優異

Brenda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was fast , staff was very friendly. Our room was clean and had what we needed. There’s a grocery store across the street and onsite cafe. Only problem was someone close to us kept smoking pot and our room smelled horrible.
於 2024 年 4 月住了 2 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 優異

Khadija

讚好：住宿狀況
Great
於 2024 年 3 月住了 3 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 優異

Austin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

2/10 很差

Kalista Kayleen

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 4 月住了 4 晚
Liana C. 於 2024年4月30日的回應
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

2/10 很差

DIEP

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 1 晚
Liana C. 於 2024年4月30日的回應
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

8/10 不錯

Diana (ESCONDIDO)

親子同遊
讚好：整潔度、職員與服務和設施服務
The suite was clean and comfortable, and the staff was friendly and polite.
於 2024 年 4 月住了 2 晚
Juliane 於 2024年5月2日的回應
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

10/10 優異

Ben

讚好：住宿狀況
This was a nice, quiet place to stay. I appreciate that it doesn’t have a casino.
於 2024 年 4 月住了 1 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

10/10 優異

Vivien

讚好：住宿狀況
This was a home away from my own home… thank you all for a wonderful stay. I will return to this resort and recommend to all who inquires about great places to stay in Las Vegas this is number one stop!
於 2024 年 4 月住了 1 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 不錯

Michael

商務旅客
讚好：整潔度、職員與服務和設施服務
The woman at the front desk was very helpful courteous.
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

10/10 優異

Pamela

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient. Nice room. Very clean.
於 2024 年 1 月住了 5 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 優異

Sean

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

2/10 很差

Denisse

家人同遊, 親子同遊
不滿：職員與服務、設施服務和住宿狀況
Half of the pool and jacuzzis were closed the whole stay. They provide no shuttles to the strip. The hotel is about a $35 - $40 cab ride to the strip each time. All in all I would not stay here again. I have small children and I would rather stay at Tahiti village with them. We had the delux penthouse which has 2 bedrooms. It only had 1 towel lol. Ac didn’t work. They had to reset the whole system. Jacuzzi in the unit is not actually a jacuzzi it’s a bathtub.
於 2024 年 4 月住了 4 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We apologize that you were not satisfied with your recent stay. We are constantly looking for ways to get better and we will share your comments with the team in an effort to do so. We are sad that we fell short in providing an outstanding stay and hope that you return so that we can improve upon this experience.

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The unit exceeded my expectations, except for that crappy bed. It was uncomfortable as he'll. No frame so you sit on the floor, the mattress did not Fit the box and I hit my toe and now my left front toe is black from the blood. Did you go dumpster diving to find it?
於 2024 年 4 月住了 1 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for sharing your recent experience with us! We appreciate the feedback but we are disappointed that you were not completely satisfied with your stay. We will use these comments to improve and hope that you return so that we can improve upon this visit.

8/10 不錯

Monica (riverside)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!

10/10 優異

Malologa (Kapolei)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

10/10 優異

Bob

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

2/10 很差

Fabiola

讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
We had a tick or something
於 2024 年 4 月住了 3 晚
Liana C. 於 2024年4月23日的回應
Thank you for choosing Cancun Resort and for rating your experience! We are sad to see that you were not happy with your stay. We hope to have the opportunity to improve upon this visit.

10/10 優異

Melissa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The resort was very beautiful and the staff was excellent and it was a very nice stay we definitely will be going back.
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

4/10 欠佳

Jason

家人同遊, 多人同遊
讚好：職員與服務
不滿：設施服務
Staff very friendly and attentive. The amount of staff is the real issue here. I would leave photos of the property if this was possible. This property has two pools and some waterslides. The staffing for lifeguards only allowed a very small portion of the pool to be open. Two of the days the water slides were closed and 3/4 of the pool. Not enough staffing. several hot tubs also closed. The pool times are clearly posted but the pool is not open on time. This was the case for our entire trip. Again not enough staffing. This is not the fault of the staff but a management issue. Staff that was there was very nice and seamed to care just could not do anything about it. This property was constantly filled with a staff that was selling time share and people that they were selling it to. I booked on Expedia thinking it was a resort hotel. Clearly it is a timeshare resort run by Hilton. Room was as expected in the pictures when booking. Take your family elsewhere if you are booking with kids. Away from strip is the reason we booked but no amenities staffed is the reason we wont be back. I defiantly spoke with many other guests that felt this same way.
於 2024 年 4 月住了 3 晚
Liana C. 於 2024年4月23日的回應
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 優異

PETER E

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice little getaway
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

8/10 不錯

Michael

讚好：整潔度、職員與服務和住宿狀況
Convenient
於 2024 年 4 月住了 4 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!

10/10 優異

Ana

讚好：整潔度、職員與服務和住宿狀況
Everything was great m beautiful
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 優異

Diego

讚好：整潔度、職員與服務和設施服務
All good
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 優異

Olivia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is close enough to places like the Vegas strip, airport, Fremont St. that it's easy enough to drive or catch a cheap Uber straight from the hotel for a night out or a day exploring the city and then come back to the hotel. The hotel itself had a decent lounge and pool area and just overall felt a bit safer and more quite than some of the other hotels my friend and I explored during our time in Vegas.
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

6/10 一般

JoNan

讚好：整潔度
Wgen i arrived, they gave me a room that had not been cleaned, it was 11:30 at night and had to wsiy until the git me another room. Room service does not start until 8:00 am. No way to get coffee if your an esrly riser, coffee pot on room was not fit to use. Room was clean, but no way a luxury hotel.
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 優異

Dawn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Underground parking. the only other is the construction all around the building
於 2024 年 4 月住了 5 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

4/10 欠佳

Alexis

家人同遊, 親子同遊
不滿：職員與服務
I was very disappointed with the management response at this location. We had a electrical shortage in the room that created a spark and ruined a necklace next to the outlet. I had to attempt to contact management 3 times before getting a response. We still haven't resolved the issue after checking out. We also could not leave our windows or balcony door open because of so many guests smoking weed and making our room smell like it. The front pool was often closed due to lack of staff. Overall a disappointing visit.
於 2024 年 4 月住了 3 晚
Liana C. 於 2024年4月19日的回應
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

8/10 不錯

Pamela

伴侶同遊, 商務旅客
讚好：住宿狀況
Front desk unfriendly
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

6/10 一般

Astrid

親子同遊
不滿：整潔度
Está bien , pero honestamente si les falta limpieza en los cuartos . No todo el personal es atento , cuando preguntamos si alguien hablaba español el joven que nos atendió de un inicio se molestó . Si tienes que mejorar esos detalles !
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 優異

Cynthia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 優異

Marjorie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly, communication was a huge factor as they frequently made sure we had everything we needed.
於 2024 年 4 月住了 5 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 優異

Sonia

We enjoyed are stay, room was cleaned and hotel over all was great.
於 2024 年 4 月住了 5 晚
Juliane 於 2024年4月28日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

10/10 優異

Danielle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 4 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

6/10 一般

Cody David

讚好：整潔度
不滿：職員與服務
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort and for rating your recent visit! We are sorry that we did not provide you with a totally satisfying experience. We hope to have the chance to host you again and improve upon this stay.

10/10 優異

Ruby

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a really great place if you’re traveling with family! It is a 10-15min drive to the strip but other than that the resort is so cute and suites are spacious!
於 2024 年 4 月住了 4 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 優異

Tracy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quite enjoyed our stay here! Our 2 room condo was fantastic. Beautiful pool area & the pool bar food was great. Easy uber ride to the strip. Highly reccomend!
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 優異

Gregory (tracy)

於 2024 年 4 月住了 4 晚

10/10 優異

Nicole

讚好：整潔度、職員與服務和住宿狀況
Wish there was strip transportation
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月19日的回應
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

8/10 不錯

Risa

家人同遊
讚好：整潔度和職員與服務
We really liked easy check in, full kitchen, convenience, and friendly staff. We didn’t like that it was noisy 24 hours per day, a little outdated, and the toilet in bathroom ran the whole time.
於 2024 年 4 月住了 5 晚
Juliane 於 2024年4月12日的回應
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 優異

Timothy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Juliane 於 2024年4月13日的回應
Thank you for the awesome rating!