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棕櫚城景套房頂層房酒店的評價

4.5 out of 5
棕櫚城景套房頂層房酒店
4381 W Flamingo Rd, Las Vegas, NV

評價

5.8
10 分評分，優異；71 則評價中有 12 則" "
8 分評分，不錯；71 則評價中有 16 則" "
6 分評分，一般；71 則評價中有 13 則" "
4 分評分，欠佳；71 則評價中有 7 則" "
2 分評分，很差；71 則評價中有 23 則" "

6.0/10 

整潔度

7.2/10 

職員與服務

6.4/10 

設施服務

6.2/10 

住宿狀況

4.0/10 

環保程度

評價

2/10 很差

真實旅客

家人同遊
不滿：整潔度
Rooms were so dirty!
於 2023 年 11 月住了 2 晚
Alex 於 2023年11月20日的回應
We apologize for the inconvenience. Can you confirm what suite were you checked in? Thank you!

6/10 一般

Gregory

家人同遊
不滿：住宿狀況
This is a condotel arrangement and I was truly dissatisfied during our stay. 1) TV did not work due to fired cables 2) Requested maid service did not show up even when scheduled in advanced with a fee 3) washing machine had a smell probably from previous load and dryer did not work. The problem is that this type of property requires the owner to do upgrade and maintenance. And we were inconvenineced as a result of it.
Alex 於 2023年11月17日的回應
We apologize for the inconvenience during your stay and thank you for bringing this to our attention for further review.

10/10 優異

Carlos

於 2023 年 10 月住了 4 晚
Strip View Suites 於 2023年11月1日的回應
We thank you for you feedback and hope to serve you again soon.

4/10 欠佳

Harshavardhan

家人同遊
不滿：整潔度
unsatisfactory outdated Kitchen tools
My three days at Palms Place with my family were disappointing because the front desk said there was no housekeeping provided and that requesting housekeeping would result in extra fees. The TVs are old, cracked, and heavily dust-covered. The kitchen has very few and obsolete appliances and utensils. Free drinking water was not accessible.
於 2023 年 10 月住了 3 晚
Alain 於 2023年10月18日的回應
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.

4/10 欠佳

Brandon

多人同遊
不滿：整潔度和客房舒適度
Room was nothing like the pictures. Room was very old and dirty. No room service, and elevator keys didn’t work. For the price that I paid it was not worth it
於 2023 年 8 月住了 4 晚
StripViewSuites 於 2023年9月2日的回應
We appreciate your feedback. It is our goal to provide guests the best experience with us. We are sorry to hear that you experienced cleaning issues during your stay. As the Palms Place manages their own housekeeping, these issues could have been reported to us so we can notify the Hotel to send assistance. Kindly be advised that we do not advertise room service. With the room keys, regrettably this was out of our control and this is a matter that the front desk solely handles.Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide a better experience in the future.Should you need further assistance, please do not hesitate to let us know.

2/10 很差

Rachel

於 2023 年 7 月住了 2 晚
Alex 於 2023年7月15日的回應
We greatly apologize for the inconvenience and we will make sure to look at it for the benefit of the next guest.

8/10 不錯

Jennifer (payette)

讚好：設施服務和住宿狀況
I have stayed at another Strip View property and that experience was great, not so much this time- I booked a 2 bedroom and ended up with separate rooms Yes across the hall but when traveling with kids not ideal. Also this unit 23320/23322 was definitely showing its age, as well as broken fridge/not clean freezer/dishes etc. if you are under 21 you need an adult at the pool. My 17 year old daughter wasn’t thrilled.
於 2023 年 6 月住了 2 晚
StripViewSuites 於 2023年6月28日的回應
We appreciate your feedback. Thank you for choosing to stay with StripViewSuites. We would love to host you again in the near future.

8/10 不錯

Tara

於 2023 年 6 月住了 3 晚
StripViewSuites 於 2023年7月3日的回應
Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future!

2/10 很差

edgar

於 2023 年 2 月住了 2 晚
StripViewSuites 於 2023年3月21日的回應
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.

2/10 很差

James

家人同遊
不滿：整潔度和住宿狀況
There was a lot of broken things in the unit, not toiletries and very bad customer service. The property was misrepresented
Marco - StripViewSuites 於 2022年11月5日的回應
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.

2/10 很差

VANESSA

讚好：客房舒適度
不滿：整潔度
於 2022 年 10 月住了 5 晚
StripViewSuites 於 2022年10月11日的回應
We sincerely apologize for this inconvenience that you had during your stay, and we thank you for taking the time to share this with us.We do not have the washer/dryer listed in our listing, so it is not available for the guests. We do apologize it is out of our control that the balcony is close, it is the hotel discretion. We also disclose this information in our listing.

2/10 很差

Sharon

家人同遊
不滿：設施服務和住宿狀況
The refrigerator was not working. Had to pay to rent blankets and sheets for the beds. The balcony door was locked. No maid service to retrieve trash or pick up wet towels. Bathroom door locks you in. Very Horrible experience.
於 2022 年 9 月住了 3 晚
Alain 於 2022年9月30日的回應
Thank you so much for your feedback. We sincerely apologize for any inconvenience that you may have had during your stay. We have forwarded this to our management team to address this right away. Please reach out to us as we would love the opportunity to provide you with a better experience.

6/10 一般

Justine

多人同遊
讚好：客房舒適度
不滿：整潔度
於 2022 年 9 月住了 2 晚
StripViewSuites 於 2022年9月27日的回應
Thank you for choosing to stay with StripViewSuites. We are so happy to hear that you enjoyed your stay. We look forward to hosting you again in the future. We wish you brought to our attention if there were any issues or concerns you may had with your stay.

6/10 一般

Joshua

親子同遊
讚好：設施服務
I liked the large space, great view, nice amenities and multiple large beds and bathrooms. What i didn't like is the condition of the room. The large fridge did not work, one of the window curtains was torn with the sun shining in your face where the rip was when you woke up, 2/4 televisions didn't work and cleanliness was not very good when we got there. Didn't look like they mopped and there were many hairs from previous guest all over the the place. Housekeeping is an extra charge. We called the Palms to come at least try to fix the televisions as there were five of us in the rental. Maintenance man basically tried to jiggle a few wires and call the cable company but no luck. He couldn't do much because the place was privately owned and the owner would have to hire out to fix the issues. A little frustrating. Overall, The pluses outweigh the cons, but if you choose to stay at stripviewsuites at the Palms ensure the property is owned by the Palms and not an independent owner as if there are issues there is a better chance they get fixed.
於 2022 年 7 月住了 3 晚
StripViewSuites 於 2022年10月20日的回應
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.

8/10 不錯

Tania

家人同遊
讚好：整潔度和客房舒適度
於 2022 年 7 月住了 4 晚
StripViewSuites 於 2022年7月26日的回應
We appreciate your feedback. We will do our best to address your concerns.

10/10 優異

SHERWIN JARA

親子同遊
讚好：整潔度、設施服務和住宿狀況
It’s clean and had everything plus with washer and dryer
於 2022 年 6 月住了 2 晚
StripViewSuites 於 2022年6月29日的回應
We appreciate you for sharing your positive experience with us! Thank you for allowing us to be a part of your Las Vegas experience. We hope to have you stay with us again in the near future.

2/10 很差

sai

家人同遊
不滿：整潔度和住宿狀況
Horrible experience. spent 2 days and many hours of our vacation wasted dealing with issues regarding our rooms. rooms are not conjoining as indicated. one of the rooms had a very bad odor and cannot be used. i had to communicate with host, hotel and expedia. no resolution from all parties except to clean the room. after several phone calls back and forth, room was cleaned by hotel to eliminate the odor, which did not work. As cleaning was done to remove the odor, our room was left open and unlocked for several hours by housekeeping which caused a security issue. finally after all this we did not feel safe to stay there. expedia finally found us another hotel and refunded us for the remaining nights we had reserved. definitely will not be staying here ever again.
於 2022 年 6 月住了 3 晚
StripViewSuites 於 2022年6月29日的回應
We apologize for the inconvenience you may have experienced regarding the unit. The units are conjoined one-bedroom and a studio and are not interconnected to each other. Also, we have forwarded the housekeeping issues to the hotel management as they handle this service to the units. Rest assured that this feedback will be addressed accordingly.

4/10 欠佳

Joel

家人同遊
不滿：客房舒適度
Wouldn’t return here again.
Couple things disappointed me. 1 you cant use the balcony unless you’re the owner of the room or staying more than 30 days. We were informed that there was a balcony area when reserving so we were bummed out we couldn’t enjoy the views outside like we wanted. 2. Extra towels, extra sugar and coffee are not included. You have to pay for more towels. We had a suite that was for 10 people we were 8 and only had 4 towels. Luckily we brought our own but to a certain point we would of wanted extra ones. 3. No room service allowed for your room cause it’s a 3rd party room. Again hotels .com didn’t say any of this when reserving. 4. The worst bummer part of the trip was the pools closing at 5. I know it’s common everywhere in Vegas now but for a family who isn’t there to really go out and party the pools closing early with out us knowing sure sucked. The only plus side i have for this location was the staff. Great service and attention from the bell men to the valet guys.
於 2022 年 6 月住了 3 晚
Maureen 於 2022年6月9日的回應
Thank you so much for your feedback. We sincerely apologize for any inconvenience that you may have had during your stay. We have forwarded this to our management team to address this right away. Please reach out to us as we would love the opportunity to provide you with a better experience.

6/10 一般

Gheorghe (Ladera Ranch)

於 2022 年 4 月住了 2 晚
StripViewSuites 於 2022年10月20日的回應
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.

8/10 不錯

Lam

讚好：客房舒適度
We had a good time. The penthouse was very nice and convenient. Even it was off-strip but is closed to everywhere that you wanna go…
於 2022 年 4 月住了 2 晚
StripViewSuites 於 2022年5月12日的回應
We appreciate you for sharing your positive experience with us! Thank you for allowing us to be a part of your Las Vegas experience. We hope to have you stay with us again in the near future.

2/10 很差

Brittany

讚好：客房舒適度
不滿：整潔度
Horrible experience
Lack of communication with the hotel is terrible. The room was damaged upon arrival. There was a major leak. Majority of the amenities did not work. The room was over priced. 0 out of 10 I WOULD NOT RECOMMEND
於 2021 年 10 月住了 2 晚
StripViewSuites 於 2021年11月5日的回應
Thank you so much for your feedback Brittany. We sincerely apologize for the unexpected maintenance issues however, this has been addressed. Please reach out to us to discuss your stay with us.

2/10 很差

真實旅客

家人同遊, 伴侶同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
There is critical info that was not provided to me about this room before booking. For example, that the room was a timeshare. This meant anything that we needed (e.g., extra blankets, pillows, or broken things fixed like lights and two of the beds) would be an extra charge to us or need to be approved by the owner before fixing. One of the pull-out sofa's did not pull out and the baseboards in one of the beds kept slipping out which made for an incredibly uncomfortable sleep. Again, the hotel cannot fix anything without approval from the timeshare owner, which meant we just had to deal with it (the owner never responded to the request). The room also does not get cleaned. Also, the front desk told us cabs do not come to Palms Place because the cab companies "are mad at us." Which meant you had to walk a mile down the road to another hotel to get to a cab stand.
於 2021 年 7 月住了 2 晚
StripViewSuites 於 2021年8月8日的回應
Thank you so much for your feedback. I will forward this to our management team to take your feedback into consideration. Please reach out to us to make your next stay with us much better.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度
Pool glass was dirty could see the great view from the pool. The bathroom got flooded everytime you use the shower, and there is a fee if you want someone to clean the mess
於 2021 年 6 月住了 2 晚
StripViewSuites 於 2021年7月3日的回應
Thank you so much for your feedback. I will forward this to our management team to take your feedback into consideration. Please reach out to us to make your next stay with us much better.

2/10 很差

Melissa

多人同遊
不滿：整潔度和客房舒適度
於 2021 年 6 月住了 3 晚
StripViewSuites 於 2021年6月16日的回應
Thank you so much for your feedback, Melissa. I will forward this to our management team to take your feedback into consideration. Please reach out to us to make your next stay with us much better.

8/10 不錯

真實旅客

伴侶同遊, 多人同遊
讚好：整潔度
不滿：設施服務
Pros: great views, good location, jacuzzi on balcony. Cons: glass wasn’t clean for jacuzzi view, no amenities available, laundry machines didn’t work, shower leaked water all over the floor. The place needs a bit of an update.
於 2021 年 6 月住了 2 晚
StripViewSuites 於 2021年6月15日的回應
Thank you so much for your feedback! It was a pleasure hosting you and your guests. We are glad you enjoyed your stay with us. I will forward your feedback to the hotel manager and our management team. We hope to see you in the near future.

2/10 很差

Hung

家人同遊
不滿：整潔度和客房舒適度
Unkept and Broken
The suite was not maintained with everything breaking down and filled with dirt and grime. This will be my third and last time staying at palms place.
於 2020 年 9 月住了 5 晚
StripViewSuites 於 2020年9月13日的回應
Thank you for your feedback Hung. We are currently working on upgrades to all of our suites. Please feel free to contact our office so we can get a complete understanding of your stay with us.

2/10 很差

真實旅客

於 2020 年 8 月住了 2 晚
StripViewSuites 於 2020年9月8日的回應
Thank you for your feedback, please reach out to us to address the concerns you had during your stay. We would love to take your feedback into deep consideration.

2/10 很差

rubia (California )

家人同遊
不滿：整潔度、設施服務和住宿狀況
於 2020 年 8 月住了 2 晚
StripViewSuites 於 2020年9月8日的回應
Thank you for your feedback Rubia, please reach out to us to address the concerns you had during your stay. We would love to take your feedback into deep consideration.

2/10 很差

WALTER

不滿：整潔度和客房舒適度
於 2020 年 7 月住了 2 晚
StripViewSuites 於 2020年8月27日的回應
Thank you for your feedback Walter! Please don't hesitate to reach out to us so that we can get a better understanding of your stay with us.

6/10 一般

Alona

多人同遊
讚好：客房舒適度
不滿：整潔度
Okay but not the best
The hotel was friendly and very easy to check in and out but the room wasn’t the cleanest the kitchen was dirty the couch was very firm the cable box and cords were all tangled up the Bluetooth radio wasn’t working. The shower head would fall off constantly. The jacuzzi was ok but the glass was very dirty u couldn’t see through it. Curtains leading outside to the balcony were torn up and the floor was the same by the balcony. The photos online are very misleading they show a large jacuzzi and we had a tiny one
於 2020 年 8 月住了 2 晚
StripViewSuites 於 2020年8月24日的回應
Hello Alona, Thank you for your feedback. We will work on the issues with the suite. We hope you were able to enjoy your time during your stay. Thank you so much for staying in our property and we enjoyed having you there.

2/10 很差

RicardoDiaz (Hayward )

家人同遊
不滿：整潔度和設施服務
Dirty floors, carpets, walls The ice maker it doesn’t work Not enough lights, not many of lights bolts working , Sound system doesn’t works It was bad
於 2020 年 8 月住了 2 晚
StripViewSuites 於 2020年8月12日的回應
Hello Ricardo, Thank you for your feedback. We will take your feedback into deep consideration and have my maintenance team fix those concerns. Sincerely, StripViewSuites

6/10 一般

真實旅客

於 2020 年 7 月住了 3 晚
StripViewSuites 於 2020年8月8日的回應
Thank you for your feedback! If you would like to share your experience with us please feel free to contact our office. We would love to hear from you.

8/10 不錯

Roberto

讚好：客房舒適度
不滿：整潔度
於 2020 年 7 月住了 2 晚
StripViewSuites 於 2020年8月8日的回應
Thank you for your feedback Roberto! If you would like to share your experieince with us please feel free to contact our office.

2/10 很差

Jessica

家人同遊
讚好：客房舒適度
Unprofessional and racist hotel
Worst place to stay at. The security guards are super racist and unprofessional. My family and I stayed here for 3 nights. We payed a lot of money and it was the worst experience ever. All 3 nights they racial profiled us, making a big deal for us to come back into our room, like if they hadn't seen us the nights before. We were stopped at the entrance they were racing their voice, and harassing us while there was many other people coming in and they wouldn't say a word to them and just let them pass with no problem. They are super disrespectful. Their customer service sucks they don't have control of anything. The "manager" is rude as well so there isn't really anyone that can help you here. Terrible experience and definitely never staying here again
於 2020 年 7 月住了 2 晚
StripViewSuites 於 2020年7月15日的回應
Hello Jessica, Thank you for your feedback. I will deliver this message to the Hotel Manager. We hope we can fix the mistakes and see you in the near future. Sincerely, StripViewSuites

2/10 很差

Elizabeth

於 2020 年 7 月住了 2 晚
StripViewSuites 於 2020年7月20日的回應
Hello Elizabeth, Thank you for your feedback. Please message us directly to resolve the issues you had during your stay. We would love to make your next stay with us even better. Sincerely, StripViewSuites

4/10 欠佳

Dustin (New Haven, MI)

家人同遊, 多人同遊
讚好：整潔度和設施服務
Room had a great view with plenty of space. However, the jacuzzi tub did not work at all, which was a main selling point to the room. There is increasing wear on the room that has been neglected for example one of the legs of a chair what broken, but left so that when one of us sat it tipped right over spilling them in the hard tiles floor. Closet doors almost fell on another and the wood at the hinges was damaged. There was a huge delay for check-in due to issues at the hotel and was promised by the property managing company that they would call us back about the customer service issues, which never happened and they are now acting as if they are not responsible for what they said they would do. Very piss poor customer service and follow-through from Strip View Suites, Will not use them again!
於 2020 年 6 月住了 2 晚
StripViewSuites 於 2022年10月20日的回應
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.

6/10 一般

Raul

Terrible communication
They didn’t tell us they closed down until we got there... so then we had to scramble to find an alternative!
於 2020 年 3 月住了 3 晚
StripViewSuites 於 2020年3月25日的回應
Thank you for your feedback Raul! We truely apologize for the great inconvenience. However we were not informed of the closure until the Governor stated the closures on March 18 at 6pm.

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room fantastic view from 2 sides.
於 2020 年 3 月住了 3 晚
StripViewSuites 於 2020年3月14日的回應
Thank you for your feedback Mark! Please know we would love to host you again on your next visit!

10/10 優異

Eva

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 3 晚
StripViewSuites 於 2020年3月11日的回應
Thank you so much for your feedback and business Eva! We are glad you enjoyed your stay with us. We hope to see you in the near future! Thank you StripViewSuites

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 7 晚
StripViewSuites 於 2020年3月3日的回應
Thank you so much for your feedback and Business! We hope to see you in the near future! Sincerely, StripViewSuites

6/10 一般

Neville

家人同遊, 多人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
於 2020 年 2 月住了 3 晚
StripViewSuites 於 2020年2月29日的回應
Thank you for your feedback! Don't mind giving our office a call to let us know what we can do to better the suite!

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
StripViewSuites 於 2020年2月19日的回應
We greatly appreciate your feedback. However we would love to hear more about your recent stay with us. Please give our office a call at your earliest convenience so that we may get a full understanding of your concerns.

6/10 一般

Thomas

家人同遊
讚好：職員與服務和客房舒適度
My stay
The room was not as described. It wasnt a large penthouse, it was 2 rooms connected. The trash wasnt emptied, the ice machine was dirty, the kitchen wasnt clean. .
於 2020 年 2 月住了 2 晚
StripViewSuites 於 2020年2月11日的回應
Hello Thomas, We do apologize for the inconvenience. The combo suite is not the Penthouse and the description states that. Please contact us if there is a way we can make your future stay with us much better! Thank you StripViewSuites

10/10 優異

Kris

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kris King PHX
Great. Few updates needed. And need to be specific if you get a jacuzzi or not on the balcony.
於 2020 年 2 月住了 3 晚
StripViewSuites 於 2020年2月8日的回應
Thank you for your feedback Kris! We value your opinion and will forward this to our management team as well.

10/10 優異

Silvia

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I really enjoyed my stay at tge
於 2020 年 2 月住了 2 晚
StripViewSuites 於 2020年2月6日的回應
Thank you, please give us a call next time you are in town.

6/10 一般

James (Phoenix)

多人同遊
讚好：整潔度和設施服務
The room itself was super nice but the nicest you can get in Vegas but the only bad about our room is it didn’t have everything it said on the ad. There wasn’t any 65 inch smart tv and one of the beds was not a king size it was queen size. Everything else was perfect
於 2020 年 1 月住了 2 晚
StripViewSuites 於 2020年1月21日的回應
Hello James, Thank you so much for your feedback! We will look into this and please feel free to reach out to us to make your future stay with us much better. Thank you StripViewSuites

10/10 優異

Daniel

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Great Experience.
Great stay. Room had everything we needed. Great view of the mountain and city lights. No view of the strip so make sure your good with Mountain View. Hot tub on balcony was fun. We had 4 people sitting and perfect. Could get away with 6 and be ok. Good Bluetooth speaker too in the room. Room is dated and beat up though. Lots of wear and tear but if your not picky about that stuff, amazing room and balcony for the $$$. The indoor tunnel to The Palms was perfect. Quick and easy to get to gaming.
於 2020 年 1 月住了 1 晚
StripViewSuites 於 2020年1月16日的回應
Thank you for your fantastic feedback Daniel! We appreciate you and are glad you enjoyed your stay with us. We hope to host you again on your next visit.

8/10 不錯

Ilma

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
StripViewSuites 於 2020年1月8日的回應
We appreciate your feedback Ilma! Please let us know if you have any concerns you'd like to address to us regarding your stay.

8/10 不錯

Rafael

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
Awesome stay but can use just little upgrade
The penthouse is amazing overall with great view on balcony and balcony Jacuzzi/tub but can use a little update on some appliances, dryer didn't work restroom lock didn't latch for privacy, good experience though
於 2020 年 1 月住了 2 晚
StripViewSuites 於 2020年1月8日的回應
We greatly appreciate your feedback Rafael. We are currently working out the minor details in the suite. However we are glad to hear you enjoyed your stay regardless of the issues.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
It was a nice room but it is a privately owned suite so if you have any problems you have to call the management company not the front desk. I found that out the hard way. It has a amazing sunset view with the mountains
於 2020 年 1 月住了 1 晚
StripViewSuites 於 2020年1月6日的回應
We are glad that you enjoyed your stay! In the future we will try to better communicate with our guest in order to foster a better experience. Thank you for the feedback.