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拉斯維加斯湖威斯汀 SPA 度假酒店的評價

4 out of 5
拉斯維加斯湖威斯汀 SPA 度假酒店
101 Montelago Blvd, Henderson, NV

評價

8.0

很好

10 分評分，優異；1010 則評價中有 499 則" "
8 分評分，不錯；1010 則評價中有 216 則" "
6 分評分，一般；1010 則評價中有 126 則" "
4 分評分，欠佳；1010 則評價中有 101 則" "
2 分評分，很差；1010 則評價中有 68 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

yun

於 2022 年 10 月住了 1 晚

8/10 不錯

Hsueh Liang

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
用餐
週日、週一沒有用餐的地方
於 2021 年 11 月住了 3 晚
p 於 2021年11月12日的回應
Dear Hsueh Liang, Thank you for staying with us and your feedback regarding your stay.

8/10 不錯

weina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 2 晚
Assistant General Manager 於 2021年6月8日的回應
Hi Weina.. thank you for your 8 out of 10 review.

6/10 一般

craig

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Beautifully located property on the lake, common areas were worn out , carpets, spa closed, gym not well ventilated, grounds were neglected outside common area lake side, rooms were old need to be refreshed, very nice bedding, towels, comfortable room space. Somewhere it should been noted the Spa was closed -being renovated. I would choosen the Hilton instead.
於 2024 年 5 月住了 4 晚

10/10 優異

Udine (Pleasant Grove)

讚好：整潔度、職員與服務和住宿狀況
This place is amazing!
於 2024 年 5 月住了 3 晚

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing place. Would like shuttle from to Las Vegas strip.
於 2024 年 5 月住了 2 晚

8/10 不錯

Steven

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort setting though not that close to other dining options or shopping.
於 2024 年 5 月住了 1 晚

10/10 優異

Katharyn

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Customer was excellent
於 2024 年 5 月住了 2 晚

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Taidje

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Maurice

於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Maurice

10/10 優異

Elitsa

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Westin Lake Las Vegas is the best resort i have ever been. Nice, clean, quiet. The stuff... very friendly, especially at the frond desk. Me and my kids had amazing Mother's day there.
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Elitsa.

10/10 優異

Arisleiny

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me encanta esta propiedad
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Arisleiny, we hope to see you again soon.

10/10 優異

Nathan

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really good place to stay with you family
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Nathan. We appreciate you.

10/10 優異

sung tae

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent. and best place for vacation
於 2024 年 5 月住了 1 晚
w 於 2024年5月15日的回應
Thank you Sung Tae. We appreciate you.

8/10 不錯

Kathy

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Kathy.

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
A great property with really good value for the money - I was surprised. It's out of the way so if it's all about the Casino's and you don't want to drive this probably isn't the place for you. If you like quiet and comfortable and plan to tour around and experience Nevada and the Las Vegas area, you'll be pleased. The Strip is probably only about 30 minutes away so not too bad.
於 2024 年 4 月住了 3 晚
Wendy 於 2024年5月15日的回應
Thank you Scott, we hope to see you again soon.

10/10 優異

Robert

家人同遊
讚好：住宿狀況
Clean quiet friendly staff
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Robert

10/10 優異

Sheila

家人同遊
讚好：設施服務和住宿狀況
Very comfortable and clean. Staff was excellent.
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Sheila!

10/10 優異

Dan

讚好：住宿狀況
於 2024 年 5 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Dan.

10/10 優異

Monique

家人同遊
讚好：設施服務
It was really nice
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Monique. We appreciate you.

10/10 優異

Jolene

讚好：整潔度、職員與服務和住宿狀況
BEAUTIFUL property!
於 2024 年 4 月住了 2 晚
Wendy 於 2024年5月3日的回應
Thank you Jolene.

4/10 欠佳

Kristi

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Have stayed at this property in the past and always been very happy. This time we were put in a room with 2 double bed when I booked a king bed. They were very good about the mix up and changed our room no problem. New room was NOT clean. Old food and drinks left in the fridge from previous reservation. Crushed chips on the floor and long dark hair all over the bathroom floor and shower. Pretty disappointing trip this time!
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月3日的回應
Dear Kristi, I am so sorry to learn about your recent experience. This is certainly not the service we strive to provide. Thank you for bringing this to our attention. We will certainly address this with our housekeeping team to ensure that this is an isolated incident.

8/10 不錯

Angel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un lugar bonito, y tranquilo relajante muy bueno para hospedarse
於 2024 年 4 月住了 2 晚
Wendy 於 2024年5月3日的回應
Thank you Angel!

8/10 不錯

Karla (San salvador)

讚好：整潔度、職員與服務和住宿狀況
Very convenient clean all amenities we want for a staycation l!!
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月3日的回應
Thank you Karla!

10/10 優異

Briana

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very beautiful place! Super affordable and valet staff, as well as pool staff were amazing.
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月3日的回應
Thank you Briana!

6/10 一般

GLORIA

伴侶同遊
讚好：整潔度
The view was great, I didn’t like the fact that there was not enough parking both nights that we came back to the hotel late we had to drive around several times and we parked way in the back. Also, the shower was extremely small, there was no housekeeping services on Saturday we had no clean towels, we didn’t ask because when we got back to the hotel it was late. Also there was a lot of gnats by the windows like they hadn’t been cleaned in a long time there was a build up of them by the curtains
於 2024 年 4 月住了 2 晚
Wendy 於 2024年5月3日的回應
Thank you Gloria for your feedback. I am so sorry to learn that you had a poor experience. This is certainly not what we strive for here at the Westin. Please know that your feedback will be shared with the leadership team so that we can improve our product and service for future guests.

10/10 優異

cindy

讚好：整潔度
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月3日的回應
Thank you Cindy!

10/10 優異

Zhanna

讚好：整潔度
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月15日的回應
Thank you Zhanna. We hope to see you again soon.

10/10 優異

Corey (Lancaster)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff and facilities were great.
於 2024 年 4 月住了 1 晚
Wendy 於 2024年4月28日的回應
Thank you for your review. We appreciate you.

8/10 不錯

don

讚好：住宿狀況
No e
於 2024 年 4 月住了 1 晚
Wendy 於 2024年5月3日的回應
Thank you Don.

10/10 優異

H. Nelson

讚好：整潔度、職員與服務和住宿狀況
Friendly staff
於 2024 年 4 月住了 6 晚
Wendy 於 2024年4月28日的回應
Thank you for your review.

2/10 很差

Kerry (Burlington)

於 2024 年 4 月住了 1 晚

10/10 優異

RAUL

讚好：整潔度、職員與服務和住宿狀況
Es un lugar muy traquilo y relajado para descansar fuera del ruido
於 2024 年 4 月住了 1 晚
Wendy 於 2024年4月28日的回應
Thank you for your feedback. We hope to see you again soon.

10/10 優異

Derek

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good price lovely property
於 2024 年 4 月住了 1 晚
Loreena 於 2024年4月23日的回應
Thank you so much for you feedback and choosing to stay with us.

10/10 優異

Robert

親子同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed here 3 nights and it was one of the best places we’ve stayed. Friendly staff, delicious breakfast buffet, clean property and rooms, and super cozy beds! We are already planning a trip back because we loved it so much!
於 2024 年 4 月住了 3 晚
Astrid R. 於 2024年4月17日的回應
We truly appreciate your perfect 10 rating and are delighted to hear that you and your family fully enjoyed your stay. We await the opportunity to welcome you back for another great stay in the near future

4/10 欠佳

Peter

不滿：住宿狀況
Hard place to find, with very poor signage. Parking a mile away. Property kind of faded.
於 2024 年 4 月住了 1 晚
Loreena 於 2024年4月15日的回應
Thank you so much for your feedback and choosing to stay with us.

6/10 一般

Evelyn

於 2024 年 4 月住了 2 晚
Astrid R. 於 2024年4月17日的回應
Thank you for taking the time to fill out the survey regarding your most recent stay with us. I am sorry to read that we fell below our service standard, please feel free to share any items that influenced your score and what we may do to improve on a future stay.

10/10 優異

Leslie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gorgeous entrance to the property with towering, perfectly-manicured palm trees lining either side of the drive. The lake view is stunning, and the pool is ample size. Breakfast at Rick’s was delicious - lox omelette with potatoes and Starbucks coffee. Beds were very comfortable. Dining options are really nice and offer great food. Staff was fine.
於 2024 年 4 月住了 1 晚
Loreena 於 2024年4月15日的回應
Thank you so much for your feedback and choosing to stay with us.

10/10 優異

Malkiel

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Un lugar para descansar totalmente , muy tranquilo y lo mejor que no está el ambiente de los casinos 👌…
於 2024 年 4 月住了 1 晚
Loreena 於 2024年4月13日的回應
Thank you so much for your feedback and choosing to stay with us

10/10 優異

Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely employees who went above and beyond to provide service. Food was delicious! A good choice if you don’t want the madness of The Strip.
於 2024 年 4 月住了 1 晚
Wendyw 於 2024年4月6日的回應
Thank you Mary.

10/10 優異

jacinta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort and perfect for our family. Suggestion double beds should be changed to queen beds :)
於 2024 年 3 月住了 5 晚
Wendy 於 2024年4月6日的回應
Thank you Jacinta!

4/10 欠佳

Zac

家人同遊
不滿：住宿狀況
Less than half of the amenities were available. First room we got was dirty and things were broken. I requested a different room. One pool was completely shut down. So was the outdoor cafe/dining option. Pool area was like the Wild West, people just did what they wanted with no staff supervision or correction. Hot tub was down two times in a two day stay, and when it was working it was disgusting yellow. The market was only open in the morning. The gym was an afterthought in a room right outside the registration area. All in all it’s a resort that has a great setting, but needs help. Definitely not what I expected from the Westin brand
於 2024 年 4 月住了 2 晚
Wendy 於 2024年4月6日的回應
Dear Zac, I am so sorry that you had this experience while staying with us recently. This is certainly not the experience that we strive to provide and although things go wrong, it appears that this was not managed well by the team. Please know that your feedback has been shared with our leadership team so that we can put corrective measures in place to prevent similar issues from occurring in the future.

6/10 一般

Jackie (Rock Springs)

伴侶同遊
讚好：整潔度
The grounds are nice but lots of trash around the edge of the water. Should be cleaned up. Rooms are pretty average/dated and we had numerous plumbing issues including having to run hot water for 15 minutes to get warm. Too expensive for the quality we received.
於 2024 年 3 月住了 3 晚
Wendy 於 2024年4月2日的回應
Dear Jackie, I am so sorry to hear that you did not thoroughly enjoy your stay with us. We hope you will give us another try again in the future.

6/10 一般

Sergey

家人同遊
The facility is old. Nothing special. Only 1 pool was open. Spa was closed.
於 2024 年 3 月住了 4 晚
Wendy 於 2024年4月2日的回應
Dear Sergey, I am so sorry to hear that you did not enjoy your stay thoroughly. We hope you will give us another try once our updates are completed.

8/10 不錯

Robert

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Wendy 於 2024年4月2日的回應
Thank you Robert!

10/10 優異

Candice

伴侶同遊
讚好：整潔度和住宿狀況
I loved the privacy
於 2024 年 3 月住了 2 晚
Wendy 於 2024年4月2日的回應
Thank you Candice for your review. We appreciate you.

8/10 不錯

Katryna

讚好：整潔度、職員與服務和住宿狀況
Nice room with good amenities
於 2024 年 3 月住了 1 晚
Wendy 於 2024年3月28日的回應
Thank you Katryna for your review. We appreciate you.

10/10 優異

Karen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a last minute find. I only wish I would have known about it earlier.
於 2024 年 3 月住了 1 晚
Wendy 於 2024年3月28日的回應
Thank you Karen for your review.

10/10 優異

hsinyi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thumbs up to Paula the lady serve in the morning breakfast restaurant. Well serve and full of knowledge
於 2024 年 3 月住了 3 晚
Wendy 於 2024年3月28日的回應
Thank you Hsinyi for your review. We agree Paula deserves a thumbs up. Thank you for acknowledging her.