I received an email asking me what time we would be checking in. I was out of service all day in Yellowstone, so at 7:19 when I finally had service I said it would be sometime around 10. I didn't get a reply. When we got to the hotel there was a number to call. When I called the person said I needed to give her $150 deposit and that she left at 10, so the room was left open with the keys in it. She said she didn't have my phone number but had my email. I explained the situation. Then she said she tried to call me several times but I didn't answer. We checked the room out and were so uncomfortable and felt so unsafe that we called Expedia to make a complaint and ask for a refund. This is the worst policy ever.