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"An outstanding experience all round"

"Maintenace issue, such as plumbing and thre shower head ( there was a crack on the neck of the shower hose and the head was disassembled when I opened the water), stains on curtains and the bed spread...etc. Great location, floor was clean, and the staff was good. The bed was firm and I liked it."

"Check in was easy. Room was clean and ready early. Breakfast was beyond great. Wonderful people and the place was centrally located. "

"The, staff, location, food, was amazing. Would definitely return and recommend. "

"Great place to stay"

"Was a great stay. Serena was a fabulous host and the suite was fantastic. Spacious, clean, nicely decorated and very comfortable. Location was great walked everywhere. We took the train for an overnight stay so it was the perfect location if you don’t have a car. "

"check in and they tried to charge me double for my cat to what hotels.com I listed on their website booked a room with a balcony and or terrace. Our room did not have it and they argued with me over that."

"Everything was beautiful. This was a 16 th century palace converted into a hotel in 1997. Totally amazing. The best breakfast I’ve ever had at a hotel. Plush, lush, extravagant, and phenomenal. In the best location. A phenomenal experience. "

"Staff was excellent, very clean. However our bathroom sink was not draining properly and this was mentioned to staff on day one of our stay and it was never fixed. Also our room (201)was next door to the service room and it was very very noisey. We asked to switch rooms and we were told No. "