I recently stayed at this hotel and booked two rooms, expecting a comfortable experience. However, I was quite disappointed. Both rooms were connected, but oddly enough, not with each other—they were connected to rooms occupied by other guests. While a connecting room wasn’t necessary for us, this arrangement was poorly thought through and significantly affected our stay.
Unfortunately, the guests in the adjacent room were very loud, especially around midnight, having loud conversations that made it difficult to rest after a long and tiring day. I tried to call the reception, but the in-room phone either did not work (possibly due to its age) or went unanswered. This left me with no option but to physically go down to the lobby around midnight and file a complaint regarding Room 315.
Though I was assured that the situation would be handled—and it eventually was—the damage was already done. I had a restless night and was unable to get the sleep I badly needed. For a brand like IHG, I expected much better service and responsiveness.
Additionally, the hotel staff didn’t leave a great impression either. Their attitude lacked the warmth and attentiveness that one would typically expect from a hospitality team.
Overall, this experience fell well short of the standard I associate with IHG properties. I hope the management reviews this feedback and makes improvements for future guests.