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景致公寓 - 海克羅斯之家公寓酒店的評價

3.5 out of 5
景致公寓 - 海克羅斯之家公寓酒店
Highcross House, 125-127 Vaughan Way, Leicester, England

評價

5.8
10 分評分，優異；77 則評價中有 17 則" "
8 分評分，不錯；77 則評價中有 15 則" "
6 分評分，一般；77 則評價中有 13 則" "
4 分評分，欠佳；77 則評價中有 10 則" "
2 分評分，很差；77 則評價中有 22 則" "

6.4/10 

整潔度

7.2/10 

職員與服務

6.4/10 

設施服務

6.4/10 

住宿狀況

5.4/10 

環保程度

評價

6/10 一般

Kylie

讚好：整潔度和住宿狀況
We had to wait outside in the rain for about 10 minutes for someone to come and let us in. We arrived quite late at night but once in we had to wait again for the room to be prepared. They did move me down to a ground floor room but a couple of hours after going to sleep someone used a key and entered our room. They left pretty quickly but Needless to say we did not sleep well.
於 2022 年 11 月住了 1 晚

2/10 很差

Dawson

不滿：設施服務和住宿狀況
I showed up and there was no wifi even though i paid for wifi it wasn't not a hotel at all! It was an apartment building was was selling rooms as hotels there was no maid service and no one ever answered my emails

6/10 一般

Michelle

於 2022 年 10 月住了 1 晚

2/10 很差

Andrea

伴侶同遊
不滿：整潔度
I didnt go and i want my refund back please because i didnt know you need to pay deposit
於 2022 年 9 月住了 1 晚

10/10 優異

kuburat

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 2 晚

8/10 不錯

Kudakwashe

於 2022 年 8 月住了 1 晚

2/10 很差

Terence

商務旅客
不滿：整潔度、職員與服務和設施服務
Please avoid the place they are fraudulent I made a booking using Expedia costing £ 50 and paid in advance when I got there they wanted me to pay £150, I was informed about this on the confirmation and the booking , I explained that I didn’t have that amount on me they refused me to check in and said I wouldn’t get a refund on the advance payment the is a big fraud please didn’t book this please
於 2022 年 8 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor
Grimey room in poor condition with a tiny television and a horrible mattress. Not suitable for a comfortable stay - seems to be designed as student accommodation. They cut corners at every possible stage - for example, not even having towels in the room. Poor customer service - they do their best not to be helpful. Overall, I would not recommend if you’re looking for somewhere pleasant or comfortable. It is suitable if you need somewhere centrally located in Leicester with a kitchen and washing machine.
於 2022 年 8 月住了 1 晚

4/10 欠佳

kevin

於 2022 年 8 月住了 2 晚

8/10 不錯

Michael

家人同遊
讚好：整潔度和設施服務
不滿：住宿狀況
Bed broken and the wardrobe fell on my son the first day there and that he was scared he got a mark on him but it was nice and clean and me and my kids love it
於 2022 年 8 月住了 2 晚

8/10 不錯

Tyler

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
A friendly environment, lovely staff, me and my partner enjoyed ourselves
於 2022 年 8 月住了 4 晚

6/10 一般

真實旅客

I stayed for 2 nights with my son and it was lovely. The only down side was the water pressure in the shower but otherwise fine.
於 2022 年 8 月住了 2 晚

4/10 欠佳

Charlie

於 2022 年 7 月住了 1 晚

8/10 不錯

Kieran

於 2022 年 7 月住了 1 晚

6/10 一般

Luke

不滿：整潔度和住宿狀況
於 2022 年 6 月住了 2 晚

8/10 不錯

Jacob

於 2022 年 6 月住了 1 晚

10/10 優異

Charlotte

多人同遊
讚好：整潔度、設施服務和住宿狀況
Great stay
於 2022 年 5 月住了 1 晚

2/10 很差

Szymon

多人同遊
不滿：整潔度和客房舒適度
於 2022 年 4 月住了 2 晚

4/10 欠佳

Linzi

多人同遊
We arrived and only one out of 2 apartments was ready for us, no apology, just told to come back in a few hours. The apartments were basic and in disrepair. Our friends were on floor 2 whilst we stayed on floor 3. For the duration of our stay a man was asleep in the corridor, presumably homeless so I would question the safety of the building. The whole building smelt awfully and one apartment had only 1 towel for a flat supposedly to sleep 8. I wouldn’t go back unless desperate, these were ridiculously over priced for the standard and I’d recommend to no one.
於 2022 年 4 月住了 1 晚

6/10 一般

Faiza

讚好：客房舒適度
Thank you !
The stay was good and lovely appreciated the cleanliness and the staff was kind too
於 2022 年 4 月住了 1 晚

2/10 很差

Angel

多人同遊
不滿：整潔度和客房舒適度
Generally the location was quiet and that seemed to be the only upside however the condition of the room provided was not up to standard… there seemed to be a lot of mould in the bathroom, the heater had screws unlocking upon arrival and the countertop was peeled. I was not entirely impress however staff appeared kind
於 2022 年 4 月住了 2 晚

2/10 很差

LEE

家人同遊
不滿：整潔度和客房舒適度
於 2022 年 4 月住了 1 晚

2/10 很差

Adam

於 2022 年 3 月住了 1 晚

6/10 一般

Gurinder

於 2022 年 3 月住了 1 晚

2/10 很差

Miss

於 2022 年 2 月住了 1 晚

2/10 很差

Meet

於 2022 年 2 月住了 1 晚

10/10 優異

Shubham

讚好：整潔度和客房舒適度
於 2022 年 1 月住了 4 晚

10/10 優異

Emma

於 2021 年 12 月住了 1 晚

4/10 欠佳

Brodie

不滿：設施服務
於 2021 年 12 月住了 1 晚

2/10 很差

Ashis

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Room booked via expedia wasn't given to us. We booked a 4 Person room and was given a extremely small for 2 people. Room was really poor condition, blinds were missing so couldn't get a proper night sleep. Feedback from staff was "it is not our problem you need to each put to expedia and complain to them instead"
於 2021 年 10 月住了 1 晚

2/10 很差

Depash

家人同遊
不滿：整潔度和客房舒適度
Absolutely a joke
I had booked for luxury 2 bed apartment with queen bed which there was told only double bed.When arrived at this apartment there was quite a few issues that where quite alarming,the first apartment had water coming out of the fridge and stains all over the sofa bed.They moved us to another room which was the same and again not been cleaned and al had few issues, cooker was dirty, fridge had mould, the TV didn’t give a clear picture, some sort of stains over the bed wall area that looked like blood, kitchen area was broken, stains on the sofa bed, and mould around the bathroom area , plus the room the moved us into the road noise was terrible didn’t get any sleep which I decided I have had enough and checked out the next day. Completely upset and annoyed about this as it ruined our break with the kids and they where really upset. I really do hope that someone will do something about this as I would like to get a refund or something i have taken photos of both apartments
於 2021 年 10 月住了 3 晚

2/10 很差

MISS M

家人同遊
不滿：整潔度和客房舒適度
DO NOT STAY HERE
Would NOT recommend anyone to stay here. Bedding and sofa were unclean. Glasses and cutlery were dirty. Horrible smell throughout the building. Wifi didn't work. TV didn't work properly. Fire Blanket bag was EMPTY. There were loose screws on the floor. Very unsafe and dangerous. Also left us all ITCHY! To make it all worse, the check in/check out guy was conveniently absent so no one to complain to or get help. Very shady in general.
於 2021 年 10 月住了 1 晚

10/10 優異

Vladut

家人同遊, 商務旅客, 多人同遊
讚好：整潔度和客房舒適度
於 2021 年 10 月住了 3 晚

10/10 優異

Sanjana

多人同遊
讚好：整潔度和客房舒適度
Loved my stay
It was a clean and comfortable place to stay. The guy who checked us in was also very nice and friendly, read we were 4 people and upgraded our apartment to 3 bed apartment from 1 room. Located in city centre and so easy to get to places from there.
於 2021 年 10 月住了 1 晚

2/10 很差

Mark

商務旅客
不滿：整潔度
This apartment was sold as ‘superior’ I wouldn’t like to see a standard one!! Poorly equipped no chairs or very little kitchen equipment. No glasses, no bedside tables, coathangers bare lightbulbs everywhere. Balcony with no furniture and ripped and stained carpets. Add to that the blinds don’t work and it all added up to a poor nights sleep. Best avoided.
於 2021 年 8 月住了 2 晚

8/10 不錯

真實旅客

多人同遊
讚好：客房舒適度
Okay for a Short Stay
Staff were friendly, easy check-in and check out process. Some items weren't completely clean as there were some stains, blinds were also on their way out. Bed was comfy and basic amenities like towels, tea/coffee and plates provided. Good location but a bit loud if you want the windows open as no air con.
於 2021 年 8 月住了 2 晚

6/10 一般

真實旅客

多人同遊
不滿：整潔度
Room wasn’t necessarily clean, door handles missing, some broken on arrival, table was broken also, tear in sofa bed and £250 damage deposit that wasn’t clear before arriving which, with all the damage already present, almost feels like a trap to take your money. However aslong as the deposit gets returned it’s a fairly cheap place to stay for the night.
於 2021 年 7 月住了 1 晚

4/10 欠佳

emma

於 2021 年 7 月住了 2 晚

10/10 優異

Tracy

讚好：整潔度和客房舒適度
Just simply fantastic!
The staff were so helpful and friendly! Couldn't do enough for us. Location was fabulous and so was the price! Its our new place to stay when visiting family 👪
於 2021 年 5 月住了 1 晚

2/10 很差

Adam

不滿：整潔度和客房舒適度
Awful place
I booked for one night with my partner, we parked in the dodgy looking garage around the back, which costs £10 per night! We then got directed to the “office” which is an empty apartment room with torn carpets and just a table which they operate from, at this point me and my partner felt very uncomfortable. I booked an in refundable room and as we entered I was instantly disappointed... bed right next to the front door, no windows for air, smelt funny, leftover food in the kitchen sink, hairs in the bathtub plug hole and the furniture was not comfortable at all. At this point we just decided to leave and not bother. What an awful place this is, I was uncomfortable in every sense of the word, you’re much better off paying an extra £20 per night and staying elsewhere.
於 2021 年 5 月住了 1 晚

10/10 優異

Ahmed

家人同遊
讚好：整潔度和客房舒適度
於 2021 年 4 月住了 1 晚

10/10 優異

Claire

讚好：整潔度和客房舒適度
於 2021 年 4 月住了 1 晚

10/10 優異

Anthony

家人同遊
讚好：整潔度和客房舒適度
Brilliant place
Really good place staff so friendly went out there way to make things easy
於 2021 年 2 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況
於 2020 年 11 月住了 1 晚

2/10 很差

Elena (Sydney)

家人同遊, 親子同遊, 伴侶同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
The facility did not match the stated standards on the photos.  It and was unsafe to stay there for my family, and we  had to leave immediately to keep our baby away from this place. On the photos it is brand new but in reality we found old apartment with mold, terrible odour of old facility (smell of cigarettes, alcohol and sweat), holes in the sofa when on the picture it is new. Furniture has yellowish, used and old color instead of white. We were shocked and left apartment straight away. Please avoid using this property to save your money. The information about the hotel is misleading and fraudulent. I have only one choice to start recommending people around me not to use Expedia anymore. Expedia did not organize investigation after passing my inquiry to customer support and find why the quality of the advertised hotel is misleading. The hotel declined to pay at least a part of the refund for their fraudulent information. Expedia did not support me in this situation.
於 2020 年 9 月住了 14 晚

2/10 很差

真實旅客

於 2020 年 8 月住了 1 晚

2/10 很差

Renato

家人同遊
不滿：整潔度和客房舒適度
“Queimando o filme” da Hoteis.com!
Terrível! Imundo, quente, sem circulação de ar, mau cheiro etc. Impossível hospedagem em apartamento onde as janelas abrem para o meio da rua, onde os pedestres podem até bater a cabeça nelas, ou colocá-las para dentro do apartamento. Fiquei 3h na porta do prédio Com minha esposa e filhos, aguardando socorro do pessoal do Hotéis.com, e vi diversas pessoas que aparentavam nitidamente estarem alcoolizadas ou drogadas, pois andavam se balançando, falando muito alto sozinhas e até batendo várias vezes na própria cabeça, entrarem e saírem sem nenhuma senha ou controle, pois o prédio não tem portaria!!!! Um absurdo este estabelecimento estar cadastrado no Hoteis.com!!!
於 2020 年 8 月住了 2 晚

2/10 很差

Ryan

商務旅客
讚好：客房舒適度
不滿：整潔度
Stay away
On arrival I waited 10 mins to be seen, then I was given a room with no TV, so I asked to be moved and then had a room with no WiFi, again explained I was working and needed WiFi, then was giving another room, that room in the bath only hot water was working so had to fill up the bath with hot then filled juge of cold from the sink and place in the bath. All the blinds were broken so the light came through in the mornings.
於 2020 年 8 月住了 1 晚

8/10 不錯

Eleanor

多人同遊
讚好：職員與服務和住宿狀況
Stay
My stay was good over all, some stains on the sofa.
於 2020 年 2 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度、職員與服務和客房舒適度
All in all convenience
All in all, my stay was fair due to exceptional customer service even after a mix up in rooms on their side but it was on checking out when my deposit wasn’t returned which I’m still chasing up. I was told there was a breach of rules and policies which would be identified in a statement to be sent but I still haven’t heard from their admin team. Despite this malarkey, the apartments are quite nice, conveniently placed and I would stay again.
於 2020 年 1 月住了 1 晚