There was one staff member who was friendly and helpful, and the other staff member was extremely unprofessional, yelled at my mother over the phone, and the room was extremely dirty… just because there is new toiletries and bars of soap does not mean the room is clean. There was wet dirt all over the bottom of the shower, the bathroom sink handle literally had residue on it, I could see smears on the counter and certain parts of the room were very dusty, the pool jets were not working, and the floor in the pool area was very dirty and damaged. The cleanliness of this property was very poor.