This was a stressful trip for our family. The team at the Engel Hotel made it less stressful. They helped make phone calls where needed, let us store our luggage for a few hours, provided free water bottles, and were warm and friendly all throughout the stay. As a customer, you will also get a free public transportation pass for the duration of your stay. It was very helpful. The only thing that was missing was a thermostat in the room to control the heater and air conditioner. Otherwise, we have no complaints. :)