The property is aged and the front light did not work most of the time so we need to walk in the dark at night, which is quiet dangerous.
The dining options were very limited so there is nothing to eat at night besides the Chinese restaurant.
The TV had very limited foreign channels, which is very disappointing for an international brand. Of course if they are only catering to Mainland Chinese tourists then it would be fine.
Overall a bit disappointed with the hotel brand.
Justin
2024 年 12 月入住 5 晚
10/10 超赞
Kenichi
2024 年 10 月 5 日
Kenichi
2024 年 9 月入住 1 晚
10/10 超赞
Hyunuk
2024 年 9 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hyunuk
2024 年 9 月入住 4 晚
10/10 超赞
Lucia
2024 年 9 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Lucia
2024 年 9 月入住 2 晚
10/10 超赞
Lucia
与配偶出行
2024 年 9 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, iconic park and amazing staff. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Lijiang.
Lucia
2024 年 9 月入住 1 晚
10/10 超赞
Yenkee
2024 年 8 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good service
Yenkee
2024 年 8 月入住 4 晚
10/10 超赞
Jingya
与家人出行
2024 年 6 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
This hotel is the highlight of our short stay in Lijiang.
The hotel itself is a form of art in landscaping and architecture. A quiet, exquisite, and relaxing oasis just five mins walk away from the Suhe Old Town.
The whole staff team is so kind and helpful.
Our family of four (incl. elderly parents) enjoyed the wonderful food options, spa, and various hotel activities here.
If I ever come back to Lijiang, I will def still stay here.
Jingya
8/10 还可以
David
2024 年 5 月 30 日
David
2024 年 5 月入住 3 晚
8/10 还可以
joshua
与家人出行
2024 年 4 月 8 日
满意:客房舒适度
joshua
2024 年 4 月入住 2 晚
10/10 超赞
Edwin
2024 年 4 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best Customer Service
Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need.
We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out.