接待處

瑟琳娜利馬酒店的評價

3 out of 5
瑟琳娜利馬酒店
Calle Alcanfores 329, Miraflores, Lima

評價

8.4

很好

10 分評分,優異;150 則評價中有 76 則" "
8 分評分,不錯;150 則評價中有 45 則" "
6 分評分,一般;150 則評價中有 13 則" "
4 分評分,欠佳;150 則評價中有 4 則" "
2 分評分,很差;150 則評價中有 12 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Izabel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Local de fácil acesso a restaurantes e centro principal de Miraflores.
於 2024 年 4 月住了 2 晚
Selina 於 2024年4月19日的回應
Hola Izabel,¡Nos emociona mucho que hayas tenido una excelente experiencia en Selina! Apreciamos mucho tus valiosos comentarios, y seguiremos mejorando nuestros servicios a medida que crecemos. ¡Gracias por tomarte el tiempo para contribuir a hacer de Selina un destino excepcional para todos nuestros huéspedes! ¡Esperamos darte la bienvenida de nuevo pronto!

10/10 優異

Juliette

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and affordable place to stay in Lima!
Selina 於 2024年3月18日的回應
Hi Juliette,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

10/10 優異

María

讚好:整潔度、職員與服務和住宿狀況
Excelente
於 2024 年 3 月住了 5 晚
General Manager 於 2024年3月19日的回應
Hello María,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

10/10 優異

Ayumi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 12 晚
Comentario de la dirección del hotel 於 2024年3月25日的回應
Hi Ayumi,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

10/10 優異

Jake

讚好:整潔度、職員與服務和住宿狀況
Had a great time at this hostel, highly recommended!
於 2024 年 2 月住了 4 晚
Comentario de la dirección del hotel 於 2024年2月14日的回應
Hi Jake,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

8/10 不錯

Lai

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Overall I liked the experience, but the only issue was the lack of privacy because of the porous walls. You could hear other people's conversations, for example.
於 2024 年 1 月住了 4 晚
Comentario de la dirección del hotel 於 2024年2月7日的回應
Dear LaiWe are sorry to hear about the noise disturbance you experienced during your stay. We take all feedback seriously and appreciate you bringing this to our attention so that we can improve the guest experience. For another hand, we are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

10/10 優異

Kayla

家人同遊
讚好:整潔度、職員與服務和住宿狀況
este lugar es lindo, eficiente y tranquilo. el precio era bueno. el servicio de recepción fue excelente
於 2024 年 1 月住了 1 晚
Comentario de la dirección del hotel 於 2024年2月7日的回應
Hi KaylaWe are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

10/10 優異

Pedro

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy buena atencion ...solo falto agua caliente en las duchas ..espero sea reparado hoy Poco caro las bebidas .la sanmateo chica 5.00 soles En la tienda es 2.00!!!
於 2024 年 1 月住了 3 晚
Comentario de la dirección del hotel 於 2024年2月7日的回應
Dear PedroThank you for your feedback. We appreciate your comments and will take them into consideration as we continue to improve our offerings.We appreciate your feedback and will use it to evaluate our pricing strategy. We will also explore ways to offer more affordable dining options without compromising on the quality of our food.

2/10 很差

Ana Carolina

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible room, reception very unfriendly, tried to fool us with the change. No space at all in the room, terrible conditions for the toilet that is shared, super noisy and uncomfortable. Do not recommend at all!
於 2024 年 1 月住了 1 晚
Comentario de la dirección del hotel 於 2024年2月7日的回應
Hii AnaI'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

10/10 優異

tyler

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just stayed one night. Perfect location and the staff was super friendly. Property was clean and up to date. Would definitely stay again
於 2024 年 1 月住了 1 晚
Comentario de la dirección del hotel 於 2024年2月7日的回應
Hello TylerWe're so glad you enjoyed your time at Selina! Our team works hard to make sure you have the best trip possible, and we're stoked to get your positive feedback. Thanks for staying with us and we hope to see you again soon!

10/10 優異

Natalia

於 2024 年 1 月住了 2 晚
. 於 2024年1月12日的回應
Hello Natalia,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

10/10 優異

Jacob

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
. 於 2024年1月9日的回應
Hello Jacob,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!

4/10 欠佳

Katyuska

不滿:職員與服務、設施服務和住宿狀況
Mostly the staff. Upon the time I pick up my two large suitcases, carry on and a Backpack from their storage I did ask if I could have help but the young man completely ignore me. Windows could use more soundproof. Staff was constantly on their phones barely having control on who entered the building. That was concerning. I will not book again with this place.
於 2023 年 12 月住了 8 晚
. 於 2024年1月5日的回應
Hello Katyuska,I'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

8/10 不錯

Emilio

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Los compartidos son lo peor que yo e estado una noche dure después tuve que cambiarme a un cuarto privado con baño compartido y fue perfecto mis 10 días de estadía gracias
Comentario de la dirección del hotel 於 2024年2月13日的回應
Hello Emilio,We are sorry to hear that you had a negative experience with your shared room at our hotel, we strive to give our guests the best experience possible and we apologize for not meeting your expectations, but we are glad to know that you were able to enjoy the private room and had a great time at Selina We greatly appreciate your valuable feedback and will continue to improve our services as we expand. Thank you for taking the time to help make Selina an exceptional destination for all of our guests. We hope to welcome you back soon!

10/10 優異

Laura

讚好:整潔度、職員與服務、設施服務和住宿狀況
Increíble lugar
於 2023 年 11 月住了 4 晚
Selina 於 2023年11月30日的回應
Hi Laura,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!Thanks & Regards,

8/10 不錯

ANDRES

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Viaje corto a lima
el hotel es muy comodo y muy bien ubicado. las instalaciones estan en un estado bueno. cuanta con una sala comun para calentar alimentos y guardar en nevera, que a su vez es el mismo para trabajar no sabemos que paso pero el internet el ese lugar era desastroso, entinces es mejor trabajar en el bar. La comida, la musica el personal y los tragos. son excelentes
於 2023 年 11 月住了 1 晚
Selina 於 2023年11月23日的回應
Hi Andres,We are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!Thanks & Regards,

8/10 不錯

AMANDA LUISA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ok
Fiz uma reserva de um quarto Standart, com banheiro privativo, no hoteis.com, mas o que foi passado para o estabelecimento, foi um quarto básico, com banheiro compartilhado. Tive que pagar uma diferença no hotel para ter um quarto como o que tinha reservado. Foi um erro do site e não é a primeira vez que tenho esse tipo de problema em reservar pelo hoteis.com. Mas o hotel atendeu as expectativas. Os quartos poderiam ter mais manutenção, mas foi confortável o suficiente. Uma atendente da recepção foi extremamente inexperiente quando fui pedir uma informação, fiquei alguns minutos esperando ela me atender, achando que ela estava ocupada, mas ela simplesmente não queria me atender, tive que pedir por gentileza se ela podia me tirar uma dúvida e aí então ela me atendeu. Também não é a primeira vez que tenho esse tipo de problema nessa rede de hoteis.
於 2023 年 11 月住了 2 晚
Selina 於 2023年11月23日的回應
Hi Amanda Luisa,We are sorry to hear that you had a disappointing experience with our staff during your stay.We take all feedback seriously and will investigate the issues you raised with our team. We will be using your feedback to improve our training and customer service processes.Once again, we apologize for any disappointment caused and hope that you will consider staying with us again in the future.Thanks & Regards,

8/10 不錯

Robert Adonely

讚好:整潔度、職員與服務、設施服務和住宿狀況
Los compartidos son terribles no los recomiendo deberían de estar 6 veces más grande de lo que están
於 2023 年 10 月住了 8 晚
Comentario de la dirección del hotel 於 2024年2月7日的回應
Dear Robert I'm sorry to hear that you found the room to be small. We strive to provide our guests with comfortable accommodations, and we understand that everyone has different preferences when it comes to room size. If you would like, we can look into the availability of larger rooms for your future stays with us. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean, the shower had warm water, the beds were comfortable and the breakfast was really good.
於 2023 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Mercedes

不滿:職員與服務
The person helping for breakfast was very unfriendly and they really should provide another option for the welcome drink besides alcohol. I asked if I could have a welcome drink juice instead for breakfast and was told it’s only an alcoholic beverage we get at night. Which is really weird because Selina is supposed to be supportive of healthy living and lifestyle but then I was told I could only have an alcoholic beverage and I’m in the middle of recovering from cancer so I wasnt trying to risk my health and was giving no other options. So it was a bit disappointing.
於 2023 年 10 月住了 2 晚

10/10 優異

ZEMOGA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

6/10 一般

Lope

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
La gente del bar no atiende de una manera amable. Solicité mi bebida de cortesía y no les agrado, la bebida nunca llego. El cuarto esta descuidado y muy pequeño
於 2023 年 9 月住了 1 晚

10/10 優異

Jd

讚好:整潔度、職員與服務、設施服務和住宿狀況
Es muy completo y el personal es oro puro. Facil de comunicarte y siempre tienen una solucion para todo. Ellos son lo mas importante de este lugar.
於 2023 年 10 月住了 1 晚

8/10 不錯

Huw

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable bed. Very friendly reception. Clean accommodation
於 2023 年 10 月住了 1 晚

10/10 優異

Leonildo

於 2023 年 10 月住了 4 晚

10/10 優異

Mirtha

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

Pavel Henri

於 2023 年 9 月住了 1 晚

10/10 優異

Gustavo

讚好:整潔度、職員與服務、設施服務和住宿狀況
staff is amazing, and the community that this hostel created is amazing
於 2023 年 7 月住了 1 晚

8/10 不錯

Kei (hino city)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The surrounding area is so noisy that I can't sleep.
於 2023 年 9 月住了 2 晚

2/10 很差

Saulo (Fairfax)

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

6/10 一般

真實旅客

讚好:客房舒適度
不滿:整潔度和職員與服務
Good room. Great location. Service, not so great. And bathroom could really use an upgrade/cleaning.
於 2023 年 9 月住了 1 晚

8/10 不錯

DIEGO

讚好:職員與服務
不滿:住宿狀況
Good for a low budget trip Building is very old
於 2023 年 9 月住了 1 晚
Juan Diego 於 2023年9月16日的回應
Were looking forward to having you stay with us again.Have a great week!

10/10 優異

Nicklas

多人同遊
讚好:職員與服務、住宿狀況和客房舒適度
5 nights
We where at the hotel for 5 nights. It was a nice hotel for a low price. If you are okay with a sharebathroom that is cleaned daily, this hotel is a great way to stay in Lima for a low price.
於 2023 年 8 月住了 5 晚
Juan Diego 於 2023年9月16日的回應
Were looking forward to having you stay with us again.

10/10 優異

Aleksandra

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extremely convenient location, good amenities, easy checkin, tasty breakfast… all you can wish for from a good hotel. Would come back with pleasure!
於 2023 年 8 月住了 3 晚
Juan Diego 於 2023年9月16日的回應
Were looking forward to having you stay with us again.Have a good one!

8/10 不錯

Jose

於 2023 年 8 月住了 1 晚

8/10 不錯

Jonathan

於 2023 年 8 月住了 4 晚

6/10 一般

Mary

商務旅客
讚好:客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Gustavo

於 2023 年 7 月住了 1 晚

10/10 優異

Fabiola

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación, habitación impecable y todo muy accesible desde la aplicación
於 2023 年 7 月住了 3 晚
JuanDiego 於 2023年9月16日的回應
Were looking forward to having you stay with us again.Have a good one!

10/10 優異

Carlos

讚好:整潔度、職員與服務和住宿狀況
Very friendly staff. Nice and clean
於 2023 年 7 月住了 5 晚
Juan Diego 於 2023年9月16日的回應
Were looking forward to having you stay with us again. Que tengas un lindo día Carlos!

8/10 不錯

MERY

伴侶同遊
讚好:職員與服務和住宿狀況
Sería mejor que retiren la alfombra debajo de la cama que está muy sucia. Y que les digan a los usuarios de los baños las reglas bien claras x ej no botar papel el el inodoro o dejar seco el mesón del baño
於 2023 年 7 月住了 2 晚

8/10 不錯

Sharleen

N/A
於 2023 年 7 月住了 2 晚

2/10 很差

Flor De Maria

於 2023 年 6 月住了 1 晚

10/10 優異

Sandra

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean . Nice staff and the location is fantastic
於 2023 年 6 月住了 1 晚

10/10 優異

Sandra

讚好:整潔度、職員與服務和住宿狀況
Rooms were very clean
於 2023 年 6 月住了 2 晚

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
Ha sido una gran experiencia. Muy tranquilo el lugar y tambien bonito y comodo. Buen servicio y un lugar limpio. Esta en una ubicación ideal!
於 2023 年 6 月住了 2 晚

10/10 優異

Dave

伴侶同遊
讚好:住宿狀況
Good modern hostel. Private rooms spacious and comfortable. Breakfast very good.
於 2023 年 6 月住了 1 晚

8/10 不錯

Fernanda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Anúncio induz ao erro.
Há mais de um Selina na mesma rua e o anúncio mistura imagem deles, ou seja, o hotel que me hospedei não corresponde de maneira fiel ao anúncio. A unidade que fiquei não tem area de vivência e o café da manhã é servido em um que é no quarteirão de cima. Não há buffet no café da manhã, é um cardápio fixo, não é ruim, mas é bem restrito. A localização é boa.
於 2023 年 4 月住了 3 晚

8/10 不錯

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 6 晚