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布蘭頓大廳酒店的評價

3.5 out of 5
布蘭頓大廳酒店
Branston, Lincoln, ENG

評價

8.6

優異

10 分評分，優異；320 則評價中有 151 則" "
8 分評分，不錯；320 則評價中有 130 則" "
6 分評分，一般；320 則評價中有 24 則" "
4 分評分，欠佳；320 則評價中有 11 則" "
2 分評分，很差；320 則評價中有 4 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

評價

2/10 很差

Gillian

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Outrageous closure with no warning.
We didn’t stay - after a 350 mile drive we arrived to find it very firmly closed. Ironic you send this questionnaire after your reservations person (based, unhelpful,y, in Arizona) spent over an hour and a half on the day getting us alternative accommodation.
Our greeting when we arrived at the hotel.
於 2020 年 9 月住了 2 晚

2/10 很差

David

於 2020 年 9 月住了 1 晚

10/10 優異

Alan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

10/10 優異

M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

8/10 不錯

Des

讚好：整潔度、職員與服務和住宿狀況
Grand but tired
Lovely grand old building. We had the room overlooking the drive. It was small and quaint; they made good use of an odd space in that there was even a bath. The swimming pool was tired and in need of a facelift but fine for a few lengths before popping in the steam room.
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年3月10日的回應
Dear reviewer, Thank you for your constructive comments, we will review all of your feedback and they will be acted upon. Kind regards, Branston Hall Hotel

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I received fantastic service throughout my stay. The bed matress was old and needs replacing. Food was excellent.
於 2020 年 2 月住了 3 晚
Front Office Manager 於 2020年3月3日的回應
Thank you for taking the time to post feedback, this enables us to review our service and make improvements. We do hope we get to greet you again in the future.

6/10 一般

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothing unique - would have been nice to have some nicer cups in rooms - I know it’s a small thing but small catering cups are horrible - why not some nice pottery mugs?
於 2020 年 2 月住了 3 晚
Front Office Manager 於 2020年2月25日的回應
Thank you for your constructive comments, we will review all of your feedback and they will be acted upon. Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚
Front Office Manager 於 2020年2月18日的回應
Thank you for your positive feedback - we hope to welcome you again in the future.

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年2月1日的回應
Thank you for feedback - we hope to welcome you in the future.

10/10 優異

Sheila

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年2月1日的回應
Thank you for feedback - we hope to welcome you in the future.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
How the hotel was decorated and furnished, in keeping with the original building .
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年1月21日的回應
Thank you for your feedback - we hope we can welcome you again in the future.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
lounge and bar area were very comfortable. Staff great
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年1月21日的回應
Thank you for taking the time to review our property.

8/10 不錯

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place lovely food friendly staff. Pity pool was out of action but couldn't be helped safety comes first
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年1月15日的回應
Thank you for your feedback & understanding. We hope we can welcome you again in the future.

8/10 不錯

Jane

於 2020 年 1 月住了 2 晚

10/10 優異

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Front Office Manager 於 2020年1月21日的回應
Thank you for your positive review.

10/10 優異

Phillipa

於 2020 年 1 月住了 1 晚

10/10 優異

Neil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic hotel with great food and great service
於 2019 年 12 月住了 1 晚
Front Office Manager 於 2020年1月2日的回應
Thank you for your lovely feedback -we hope we can welcome you again in the future.

10/10 優異

daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place and staff
11/10 great place, beautiful hotel and ground with really amazing staff couldn’t recommend him highly enough
於 2019 年 12 月住了 1 晚
Front Office Manager 於 2020年1月2日的回應
Thank you for your lovely feedback - we hope we can welcome you in 2020.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was perfect only one slight let down the shower was very poor
於 2019 年 12 月住了 2 晚
Front Office Manager 於 2020年1月2日的回應
Thank you for your feedback - we are currently reviewing your comments.

10/10 優異

Sara (Teignmouth)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a lovely traditional property and felt very cosy and festive at this time of year. It’s very old fashioned decor but that fits with the period of the property. Some sealant in the bathroom was coming away but other than that the room was spacious, comfortable and had everything you needed. The breakfast was good and it was very good value for money.
於 2019 年 12 月住了 1 晚
Front Office Manager 於 2020年1月2日的回應
Thank you for your feedback, we will pass this to our Maintenance Team.

10/10 優異

P

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel
Lovely stay in a lovely hotel
於 2019 年 11 月住了 1 晚
Front Office Manager 於 2020年1月2日的回應
Thank you for taking the time to review our hotel, we hope we can welcome you again in the future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Very comfortable.
於 2019 年 11 月住了 1 晚
Front Office Manager 於 2020年1月15日的回應
Thank you for your lovely comments; we look forward to welcoming you again.

8/10 不錯

Timothy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely old hotel
This is a nice old hotel with comfy but slightly dated rooms. The bar area is nice, there rooms have an armchair was well as a desk chair. Breakfast is a well stocked buffet with excellent service. I would happily stay there again.
於 2019 年 11 月住了 1 晚
Front Office Manager 於 2020年1月15日的回應
Thank you for your feedback, we look forward to welcoming you again.

10/10 優異

Ryan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Front Office Manager 於 2020年1月21日的回應
Thank you for your positive review.

6/10 一般

John

家人同遊
讚好：整潔度
Family gathering
Several issues ,the room was away from the main building in adverse weather (wind and rain )this was uncomfortable , other problems included 2 failed lights ,which were repaired within a short time but the persistent sticking front door was not corrected , not sure that this all (room location and room faults )were as a result of getting a cheap deal , the hotel did not seem fully occupied .
於 2019 年 11 月住了 3 晚

6/10 一般

emily

於 2019 年 11 月住了 1 晚

8/10 不錯

Jennie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

10/10 優異

Shelagh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
A very warm welcome from the reception staff. The hotel is beautiful. Our room was very comfortable. A great stay
於 2019 年 11 月住了 1 晚

4/10 欠佳

Darren

於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度和職員與服務
:It’s all good!:Why do I have to add a bit more????
於 2019 年 11 月住了 1 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Hotel
Absolutely fabulous place stunning hotel we had a very large bedroom with a large comfortable bed. All the staff were very smartly dressed and very friendly we would stay again if we going to Lincoln.
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Lovely location and food, but freezing cold room
For an old hotel, you expect some character, but I felt that this hotel was a bit past it. The room I was in was freezing cold. I was offered a heater, but the radiator never came on, despite being told it would come on between certain times. The food was fabulous though - the absolute best fish and chips I’ve had in a long time. The bar area, with its roaring fire, is a good space, although the fire ran out of fuel with none to replace it and went out before we got there on the one evening we decided to sit beside it. A good selection of whiskies was a good thing. Overall though, the tired old freezing cold room means that I won’t be back.
於 2019 年 10 月住了 3 晚

8/10 不錯

Robert

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hall
Great "out of lincoln" retreat. Amazing building, complete with creaky floors etc. Having been for a couple of years, shame the jacuzzi has gone from the pool area.
於 2019 年 10 月住了 1 晚

8/10 不錯

Jean

於 2019 年 10 月住了 1 晚

6/10 一般

Gavin

商務旅客
讚好：整潔度和職員與服務
Lovely place, room was tiny and outside the hotel, door stuck and lights didnt work, bed lumpy and wobbly. great place and people though.
於 2019 年 10 月住了 2 晚

10/10 優異

Reginald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 優異

Reginald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 優異

Alison

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend Retreat
A former stately home with lots of character and very helpful and friendly staff. The grounds are exceptional and great for taking a stroll by the river. We’ve stayed a few times when visiting family in the area and will certainly do do again.
於 2019 年 10 月住了 1 晚

6/10 一般

Susan

讚好：職員與服務、住宿狀況和客房舒適度
Lovely hotel for a weekend romantic break
The staff are friendly and helpful. We did have a small room but after asking for a different room we were given a much more spacious room in the Courtyard which was very clean, warm and comfortable. Biggest disappointment was the choice of foods at breakfast. The cooked breakfast was ok but the cold choices were very limited. Overall it’s good value for money. Beware the dinner menu could cost you more than average but you do have the option to upgrade to dinner deal. The food in the evening was very well presented and service was very friendly.
於 2019 年 9 月住了 1 晚

10/10 優異

Nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 優異

Stuart

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great overnight.
Very comfortable stay Staff were friendly and helpful but unobtrusive. The perfect combination.
於 2019 年 9 月住了 1 晚

10/10 優異

Bhyll

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We were only there for one night but the hotel was very impressive. We would definitely return.
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent short break
Excellent breakfast, evening meal and service. Room 214 a bit on the small side but very clean, so no complaints.
於 2019 年 9 月住了 2 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The whole place is tired, it needs a massive upgrade to bring it from the 1980s to the present day of comfort and service.
於 2019 年 9 月住了 1 晚

8/10 不錯

Jonathan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place, good food friendly staff and drinks not over priced, a little dated in the room but its quite in keeping with the age of the building
於 2019 年 8 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was clean and comfortable, the staff helpful and friendly, good value for money
於 2019 年 8 月住了 4 晚

10/10 優異

Emma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely trip for some time to myself.
於 2019 年 8 月住了 2 晚

10/10 優異

debra

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing stay
Lauren and Emma on reception are extremely helpful and always cheerful
於 2019 年 8 月住了 1 晚