住宿入口

紅色屋頂北小石旅館的評價

2 out of 5
紅色屋頂北小石旅館
8115 Frenchman's Lane, Little Rock, AR

評價

6.8
10 分評分,優異;531 則評價中有 123 則" "
8 分評分,不錯;531 則評價中有 165 則" "
6 分評分,一般;531 則評價中有 86 則" "
4 分評分,欠佳;531 則評價中有 71 則" "
2 分評分,很差;531 則評價中有 86 則" "

7.0/10 

整潔度

7.4/10 

職員與服務

6.0/10 

設施服務

6.8/10 

住宿狀況

5.4/10 

環保程度

評價

2/10 很差

Yi Hsin

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Bad experience
Its a really bad experience that I had ever lived in. I'm a foreigner,I had stayed in many different hotel.Its the first time I had been charged. I go to Texas for my trip from ST.Louis,I stayed one night at June 1st.After that day ,when Im in Texas ,I saw there is $25 charged in my credit card from Red Roof.I was comfused about it.When we back to Little Rock again, this time I stayed in Qulity Inn next to Red Roof. In June 10th,I go to Red Roof for asking $25,they said after we check out,the towel only has two! Its really wild about this.Fisrt I didnt took it,Second I even dont know how many towel when I check in,no custermer would check about the towel without the list.When we ask manager for this,she just say the towel was gone. Im really mad about this!I dont accept but I know because of a foreigner and without using America credit,whatever I said or do,it wont change anything about it. What I knew is you wont had me to stay in Red Roof again.
於 2017 年 6 月住了 1 晚

2/10 很差

Undra

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Our Records Indicate that you have not stayed at our location nor visited our location, your reservation went to no show so we would like to know what can we do for you.

4/10 欠佳

Philip A

不滿:整潔度
Charged $50 per night cleaning fee. Stayed 2 nights and did not have any maid service. Feel like I got ripped off. Sketchy part of town.
於 2024 年 4 月住了 2 晚
Adraine Rediresponse Specialist 於 2024年4月19日的回應
Dear Philip, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the lack of housekeeping service provided during your stay. We take your issue seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve. In the future I recommend that you share all your concerns with our front desk staff so that they are able to have them addressed promptly. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

4/10 欠佳

Brandon

不滿:職員與服務和住宿狀況
Everything broken. Bad maintainence
於 2024 年 4 月住了 1 晚
Sashauna RediResponse Specialist 於 2024年4月15日的回應
Dear Brandon,Thank you for taking the time to tell us about your stay at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding everything broken is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 很差

James

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年4月14日的回應
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 很差

Jeremy

於 2024 年 4 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年4月12日的回應
Hello Jeremy,I sincerely apologize that your stay at our Red Roof Inn & Suites Little Rock didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 一般

Paul

家人同遊
讚好:職員與服務
I made the reservation months in advance. I confirmed I had a top floor weeks in advance. When I arrived they tried to give me a 1st floor. The room they gave me on the top floor had no towels or wash clothes. A pillowcase was missing. There was a stain in the toilet. The door to the bathroom did not close easily. One of the electrical receptacles had red paint (I hope) on it. The tv would not work because a password was missing. It took staff 30 minutes to fix the problem. On a positive note the room was quiet.
於 2024 年 4 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年4月11日的回應
Hello Paul,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Little Rock. We are sorry you had a less than satisfactory experience due to the concerns you mentioned regarding the uncleanliness of the toilet and the amenities not working. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 優異

Michael (Omer)

讚好:整潔度、職員與服務和住宿狀況
It was clean and the staff was friendly.
於 2024 年 3 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年4月2日的回應
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LITTLE ROCK. It's great to see you enjoyed your stay, resulting in a 5/5 score. At red Roof we are overwhelmed to read that you had a clean visit and the staff was friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 優異

Steven

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I recently had the pleasure of staying at Red Roof for a business trip, and I must say, it exceeded all my expectations! From the moment I walked through the doors, I was greeted with warmth and hospitality by the friendly staff. The hotel's ambiance is simply exquisite, with tastefully decorated rooms that offer both comfort and luxury. My room was impeccably clean. Last but not least, I would like to commend the hotel's staff for their exceptional service. From the front desk to the housekeeping team, everyone went above and beyond to ensure that my stay was nothing short of perfect..
於 2024 年 3 月住了 1 晚
Olivia RediResponse Specialist 於 2024年3月16日的回應
Thank you, Steven, for telling us about your stay at the Red Roof Inn & Suites Little Rock. I am glad to read that you were pleased with our friendly staff, your room was impeccably clean and all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 欠佳

Guanhua

於 2023 年 12 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年12月14日的回應
Hi Guanhua,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 優異

Tammy

於 2023 年 10 月住了 1 晚
Dannielle Rediresponse Specialist 於 2023年11月12日的回應
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 很差

Melvin

不滿:職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Recordo Rediresponse Specialist 於 2023年10月21日的回應
Hello Melvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 欠佳

Kip

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Mold on the bathroom wall. Nothing like the pictures!
於 2023 年 10 月住了 1 晚
Nishaye RediResponse Specialist 於 2023年10月4日的回應
Dear Kip, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was less than pleasant due to the possible mold in the bathroom. Please accept our sincerest apologies for the impact this had on your stay. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 不錯

Luis

於 2023 年 9 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年9月27日的回應
Hello Luis,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LITTLE ROCK. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 欠佳

Matthew

於 2023 年 9 月住了 2 晚
Nishaye RediResponse Specialist 於 2023年9月21日的回應
Dear Matthew, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 很差

Jose (Miami)

家人同遊, 親子同遊, 寵物同遊
不滿:整潔度、職員與服務和住宿狀況
Bad area to stay. Very rude staff.
於 2023 年 7 月住了 1 晚
Linton Rediresponse Specialist 於 2023年8月7日的回應
Dear Jose,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn & Suites Little Rock. We are sorry you had a less than pleasant experience. You indicated that your staff encounter and the area in which we reside were the downsides to your stay, which was regrettable to read. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

6/10 一般

Mark (Stockbridge)

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Stained sheets,pillow cases. No coffee pot. Very few amenities. Was better than sleeping in my car I suppose.
於 2023 年 7 月住了 1 晚
Antonio,RediResponse Specialist 於 2023年7月18日的回應
Dear Mark,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and a lack of amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 很差

Barbara

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Dishonest Hotel in Dangerous Neighborhood
Unable to check-in hotel would not honor reservation from Hotels.com. Since we arrived after midnight we had to make another reservation directly with them and pay twice. Front desk suggested we call Hotels.com for refund. But they closed all reservations at midnight even though I hade guaranteed the room for late arrival. Regardless of this issue, at 1:30 a.m. there were approximately 25 people in the parking lot behind the hotel standing around in little groups smoking, sitting on cars. Not what you would expect to see at a hotel in a reputable neighborhood. Very unsettling situation and area. Avoid this hotel at all cost
於 2023 年 6 月住了 1 晚
Devorine RediResponse Specialist 於 2023年7月1日的回應
Hi Barbara,Thank you for your recent review of your stay. The situation you described regarding your initial reservation not being honored, the inconvenience of a closing reservations at a specific time and the persons in the parking lot behind the hotel is truly regrettable. We are very sorry for your experience. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues you mentioned to ensure that no guest has this experience in the future. Thank you for choosing Red Roof Inn & Suites Little Rock. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 很差

Johnny

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Devorine RediResponse Specialist 於 2023年6月27日的回應
Hi Johnny,Thank you for rating your recent stay. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again for choosing Red Roof Inn & Suites Little Rock and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 很差

CHRISTOPHER

親子同遊
不滿:職員與服務
Was turned down after reservartion was made because i have kids even tho i didnt need any extra room and then i was told i could re book the same kind of room at a 30 percent higher rate after i explained to him that it would be pointless because that would be the same exact type of room he proceeded to shut his door in my face with his clerk and they left me at the desk and did not come back i would like my refund and i will bot be coming back and i may file a complaint as well this is terrible i am coming from out of town and to get that treatmwnt when its already late at night leaves me scrambling to find another room
於 2023 年 6 月住了 1 晚
Devorine RediResponse Specialist 於 2023年6月4日的回應
Hello Christopher!Thank you for sharing your experience with us following or stay at RED ROOF INN & SUITES LITTLE ROCK. The situation you described regarding your reservation, occupancy, the charges an your interaction with our staff is truly regrettable. We are very sorry for your experience. The rates and rooms are based on occupancy, so if you're making a reservation that includes children you must give prior notice so the correct room type is selected and the correct rates be given. In response to your feedback though, I will be sharing your comments with the team in an effort to address the concerns you highlighted. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

2/10 很差

Carmen

於 2023 年 3 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年4月14日的回應
Hello Carmen, I appreciate your 1/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 很差

Yia

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The bedsheets had red & burn stains on them. The shower curtain had mold. I was suppose to stay 2 nights but I left after 1 night due to the uncleanliness of the facility.
於 2022 年 11 月住了 2 晚

2/10 很差

Jerry

商務旅客
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Loss my business
The room smell like a urinal. Had to open the window, the door, and run air conditioner and utilize Lysal to remove smells. Made accommodations at a competing inn in the city.
於 2022 年 10 月住了 3 晚

4/10 欠佳

Cris

於 2022 年 9 月住了 1 晚

6/10 一般

Emma

讚好:職員與服務和客房舒適度
不滿:整潔度
於 2022 年 9 月住了 1 晚

2/10 很差

Barbara

不滿:整潔度、職員與服務和住宿狀況
Horrible place to stay from the guests services, to bugs, to cleanliness!!! Horrible
於 2022 年 5 月住了 2 晚

4/10 欠佳

robert

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Room very shabby. You could feel bed springs through the mattress and the room had a bad smell..that I reported. Attendant sprayed with freshener….lasted about 5 minutes. Also evidently not a good part of town as there was a double murder within 1200 feet of hotel.
於 2021 年 11 月住了 1 晚

10/10 優異

craig

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2021 年 9 月住了 1 晚

10/10 優異

Will

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best in the area from what I've seen
Traveling with a senior dog to see specialist. They were very accommodating, gave me a ground floor room so I did not have far to carry her. The large room could not have been cleaner or more comfortable.
於 2021 年 8 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2021年9月12日的回應
Dear Will, Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. The Management Team at Red Roof Inn & Suites Little Rock

2/10 很差

真實旅客

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
We did not stay after attempting to get on the elevator and the elevator was inoperative. Hallway carpets were very stained. Pool was covered and closed, breakfast area was storage for furniture and closed. Parking was very limited and a few shady people were sitting in vehicles facing front door appeared to be monitoring people walking in. No entrance except for front door. The desk Clerk was very nice though. Just very disappointed and felt unsafe in the hotel.
於 2021 年 8 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2021年8月15日的回應
Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 欠佳

真實旅客

不滿:整潔度、設施服務和住宿狀況
Property and rooms very shabby. I'm sure the linens had been laundered but they were badly stained. Not sure what's up with the trend toward small, square bed pillows. Had a heck of a time getting on the very slow internet.
於 2021 年 8 月住了 1 晚
Red Roof Inn & Suites Little Rock Management Team 於 2021年8月15日的回應
Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 很差

Katy

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
VERY DIRTY left and stayed somewhere else.
於 2021 年 8 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2021年8月15日的回應
Dear katy, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 欠佳

Shana

不滿:整潔度和住宿狀況
Don’t feel safe
Hotel in a very shady part of town, didn’t feel really safe, was concerned that car would either be stolen or broken into bu morning. People hang out in their cars doing who know what for hours and then leave. Carpet very dirty in halls and room really needs replaced
於 2021 年 7 月住了 1 晚
Red Roof Inn & Suites Little Rock Management Team 於 2021年8月15日的回應
Dear shana, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 很差

真實旅客

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Had to pay again. they did not accept the reservation through CheapTickets. Cheap tickets charge me one price the hotel charge me again and a much higher price so I paid twice
於 2021 年 7 月住了 1 晚
Guest Relations Manager 於 2021年8月15日的回應
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

6/10 一般

真實旅客

讚好:整潔度和職員與服務
不滿:住宿狀況
Gave me an unrecognized charge without a notification.
於 2021 年 6 月住了 1 晚
Guest Relations Manager 於 2021年8月15日的回應
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 很差

真實旅客

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The hotel is in terrible condition in a very bad area of town. I stayed 30 minutes and had to check out for safety reasons. This hotel should not even be available on Expedia. I tried to reach costumer service by phone to get my money back. after several hours on the phone I could never reach anyone. I should be refunded the money for this dump since it was not even good enough to spend one night. Please refund my card $94.77 ASAP.
於 2021 年 6 月住了 1 晚
Red Roof Inn & Suite Little Rock Management Team 於 2021年8月15日的回應
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 欠佳

Amber

家人同遊
不滿:整潔度、職員與服務和客房舒適度
Hell in 10 hours
The maid walked in at 9 am, no knock, just busted in while I was standing there naked, almost got attacked by my dog, in room phone wasn't working so yeah. Was not fun. Whole place smells like weed and cigarettes. People were knocking on doors all night, woman who were not guests were there for 30 min at multiple rooms, then leaving. 🙄. We all know what that means. Not family friendly, nor will i be returning.
於 2021 年 6 月住了 1 晚

6/10 一般

真實旅客

讚好:住宿狀況和客房舒適度
不滿:職員與服務
Front desk people are rude & impatient. Room was clean. I guess it was worth what I spent.
於 2021 年 5 月住了 1 晚
Red Roof Inn & Suites Little Rock Management Team 於 2021年5月29日的回應
Thank you for your review. We welcome all feedback so that we can maintain the high standards that are mentioned by guests over and over again through our many fine reviews. We noticed that you were concerned about the pricing and please be assured that our prices are monitored for competitiveness. Little Rock is a destination area and weekends and high season are priced according to that demand. As always, we try our very best to serve all of our guests. Thank you for sharing your experience here. Hope to see you again. Red Roof Inn & Suites Little Rock Management Team

2/10 很差

Lisa

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2021年4月17日的回應
Dear AlISA, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 很差

Denisse

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
I book this room after 12 am and rhey told me that i couldnt stay so I DIDNT NOT GET TO STAY AND EVERY TIME I TRY TO CALL HOTELS THEY HANG UP ON ME AND NOBODY CAN GIVE ME NO ANSWERS.
於 2021 年 3 月住了 1 晚
Red Roof Inn & Suites Little Rock Management Team 於 2021年4月6日的回應
Dear Denisse, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

4/10 欠佳

Georgia

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 1 晚
Red Roof Inn & Suite Little Rock Management Team 於 2021年4月6日的回應
Dear Georgia, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 很差

Cheyenne

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible service!!
The room was dirty I paid online and they made me pay cash on site saying my card couldn't be charged because it didn't have my name on it yet the money was taken off my card. The pictures and discription were not of the room they gave me. They told me money would drop on my card and I still haven't received it!! I had to pay extra for my 2 year old daught plus a deposit. When I confronted them about the room the deny everything even after showing the reservation I made on here!! Never again
於 2021 年 3 月住了 1 晚
Red Roof Inn & Suite Little Rock Management Team 於 2021年3月24日的回應
Dear Guest, Thank you for reviewing your stay with us.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests, therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with our housekeeping department. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards, Guest Relations Manage

8/10 不錯

Mary

讚好:職員與服務、住宿狀況和客房舒適度
Management was very nice and helpful we had a nice stay
於 2021 年 2 月住了 1 晚
Red Roof Inn & Suite Little Rock Management Team 於 2021年3月24日的回應
Dear Mary Thank you for your review. We are glad to serve you, whether you are here for pleasure or business. One of the most enjoyable parts of our business is when guests become friends. We are pet friendly and we have a section reserved just for pets. Each of our pet friendly rooms receives a special cleaning, which is why our hotel is so clean throughout. Please bring your four legged friend back again soon and stay a while. Regards, Team Management at Red Roof Inn & Suites Little Rock

6/10 一般

David

商務旅客
Needs a facelift
Outdated, clean but not impressively so. Could definitely use some improvements
於 2021 年 1 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2021年1月21日的回應
Dear David, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Bad place
Dirty sheets, towels, etc. Holes in the wall in bathroom. No person on reseption. Very used rooms.
於 2020 年 12 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2021年1月21日的回應
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 很差

真實旅客

於 2020 年 12 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2020年12月29日的回應
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 很差

Jonathon

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Go to the motel 8.
This hotel is disgusting. There was no breakfast as advertised. There was mold in the shower, body hair in the shower and on the floor. The sheets were dirty. And to top it off it’s next to the ghetto, so we stayed awake worrying about our truck being broken into. The front desk was non existent. There was a phone number to call and then the person who was sleeping came out of a dark room and said y’all can leave when we said we were checking out. Absolutely terrible
於 2020 年 12 月住了 1 晚
Guest Relations Manager 於 2020年12月29日的回應
Dear Laura, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好:整潔度和住宿狀況
不滿:設施服務
This hotel was very easy to find. Because of the covid pandemic of course things are not as normal. Was disappointed by the small coffee service in our room. Sure wish I could have had at least 4 cups of coffee
於 2020 年 12 月住了 1 晚
Guest Relations Manager 於 2020年12月29日的回應
Dear Guest, Thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations We look forward to welcoming you back on a future visit to Little Rock. Kind regards, Management Team

2/10 很差

Kiearia

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Rude People
I went there to relax and was told I coulnt book because I disputed charged that I never knew of and messed up my whole weekend I hate this hotel and will never go back..And they make up their own prices
於 2020 年 11 月住了 1 晚
Management team at Red Roof Inn & Suites 於 2020年12月5日的回應
Dear Kiearia Our records shows that you haven't stayed at our property. Each of us takes our responsibilities seriously and work very hard to provide exceptional service to each & every guest. Due to the corona virus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Guests are required to show a Government issued photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A security deposit of $150 is required on arrival. This will be collected by credit card or Cash. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Our goal is to offer every guest a great stay. Any feedback you can offer me will allow us to improve our performance. Warm Regards, Team Red Roof at Little Rock.

2/10 很差

Nicholas

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Avoid
The rooms smell of Smoke, musk, mildew. No hot water except in the sink. The vending machines were empty. I usually like this place, has gone down since last visit.
於 2020 年 11 月住了 1 晚
Red Roof Inn & Suite Little Rock Management Team 於 2020年12月5日的回應
Dear Nicholas, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.