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紫蘭花酒鄉水療度假村的評價

4 out of 5
紫蘭花酒鄉水療度假村
4549 Cross Road, Livermore, CA

評價

9.4

完美

10 分評分，優異；151 則評價中有 116 則" "
8 分評分，不錯；151 則評價中有 22 則" "
6 分評分，一般；151 則評價中有 8 則" "
4 分評分，欠佳；151 則評價中有 2 則" "
2 分評分，很差；151 則評價中有 3 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.4/10 

環保程度

評價

8/10 不錯

Yung Nien

讚好：整潔度、職員與服務和住宿狀況
The environment is great but no desk in the room.

10/10 優異

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property and staff. Close to wineries. Very cozy.
於 2024 年 3 月住了 1 晚

10/10 優異

Saeed

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely staff, friendly and professional
於 2024 年 1 月住了 2 晚
G 於 2024年2月29日的回應
Thank you for staying with us. We look forward to seeing you in the future.

10/10 優異

Veronica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome service and beautiful location
於 2024 年 1 月住了 1 晚
G 於 2024年2月29日的回應
Glad you enjoyed your stay!

10/10 優異

Veronica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly,Caring Staff!!! So peaceful!!
於 2024 年 1 月住了 1 晚
G 於 2024年2月29日的回應
We are glad you enjoyed your stay with us! Look forward to seeing you again.

10/10 優異

Jun

於 2023 年 11 月住了 1 晚

10/10 優異

Matt

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impeccable stay. Wonderful amenities & breakfast!
I was late to check-in around 9 PM but was warmly greeted and provided 5-star service. Even when inquiring about room bottle service after hours at nearly 10:15 PM (via concierge text). 10/10 would stay again in the nicest of rooms, like their Wilderness Suite with incredible jacuzzi tub for one.
於 2023 年 11 月住了 1 晚

2/10 很差

Chrystal

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Location is absolutely not safe and not recommended for people with disabilities. Or those traveling with service animals. The owners/workers are all over the place looking busy making for an uncomfortable environment. Owners/staff are intrusive and hardly gave us time to enjoy our peace in any of the “relaxing areas”. We had long Hairs in our food on both days. Pool was freezing and unusable. Extremely hard to get into and out of the pool/hot tub due to no stairs or disability chair.. Only 1 of the tiny hot tubs worked.

10/10 優異

Sharon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Shiela (mountain house)

於 2023 年 9 月住了 1 晚

10/10 優異

Brant

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My wife and I just had the most amazing spa night away. The staff here was AMAZING. Every person on the grounds was fantastic and treated us like royalty. The spa services were well priced and truly refreshing.
於 2023 年 9 月住了 1 晚

10/10 優異

Chung Kong

讚好：整潔度、職員與服務和住宿狀況
Well maintained in every detail.
於 2023 年 7 月住了 1 晚

10/10 優異

Stacy

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and location. Staff friendly and helpful.
於 2023 年 4 月住了 1 晚

10/10 優異

Barbara

於 2022 年 11 月住了 1 晚

10/10 優異

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 2 晚

10/10 優異

Laura A

讚好：整潔度
Beautiful property! The staff is very attentive and the breakfast was wonderful.

10/10 優異

Colette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best birthday ever!
I was treated to a wonderful stay by my beloved for my birthday. It was a great gift to welcome another year and spend that time on this most magnificent property.
於 2022 年 9 月住了 2 晚

8/10 不錯

Victoria

於 2022 年 7 月住了 1 晚

10/10 優異

Kim (Fresno)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 1 晚

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved it!! The 2 girls that are there were very friendly, helpful and kind. The property was gorgeous and clean! Anything we needed, the staff was willing to help with and answer any questions. Thank you for the great memories and we hope to see you again!
於 2022 年 3 月住了 1 晚
GM 於 2022年3月8日的回應
Thank you for staying with us, we are so glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 優異

Hong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very pleasant stay.
Very pleasant two-night stay. The property is surrounded by farmland, vineyards and olive fields. The view is gorgeous. The room is small and cozy, sparsely furnished but quite clean with comfortable bed. The staff is very friendly and helpful. The free breakfast is top notch and delicious. We had a great time. Will definitely come back.
View from our window
Outdoor pool
Free breakfast: omelette with fresh fruit.
於 2021 年 12 月住了 2 晚

10/10 優異

Luis (Tacoma)

於 2021 年 11 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：職員與服務、設施服務和住宿狀況
spotless, quiet
於 2021 年 8 月住了 1 晚

10/10 優異

Diana

於 2021 年 7 月住了 1 晚

2/10 很差

真實旅客

親子同遊
不滿：職員與服務
I planned a getaway trip with my 10year old son during his spring break and planned to visit Purple Orchid in Livermore, California. My son was really excited to be away from home and wouldn’t wait to get in pool. We reached @ 1pm and requested manager, EDITH and she right away rejected saying don’t come for check-in before 3pm and called my son “You Indians” ( rolling her eyes ) . I said we just checking if that’s possible and we can wait till the room is ready for us. We went out for lunch and came back at 3 pm. No one was on the counter, EDITH came around 3:10/3:15 or so and asked for ID and Card. My license and wallet was stolen 3 weeks back so I showed her the digital copy which is usually accepted . But I guess, she was in mood to give us the room due to us being from India origin and she did racial profiling and rejected us and did not check us in. My son was in tears when he realized that he won’t be able to stay but that has no impact on her. I showed her other papers to prove my ID but she was really adamant and have made her mind not to give us the room. My 10 year old was very disappointed as he was planning to spend time in pool and to have some fun time away from home . He kept crying for an hour or so and was really dejected with the way EDITH treated us which has never happened in his life before. I hope there won’t be an ill effect on his mental/emotional health due what EDITH said to him and her behavior towards him. I humbly request the management to act
於 2021 年 4 月住了 1 晚

10/10 優異

Guy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Even though i woke up late my cold breakfast was one of the best i’ve had!
於 2020 年 11 月住了 1 晚
GM 於 2020年11月17日的回應
We are glad you enjoyed your stay with us.

6/10 一般

henry

讚好：整潔度、職員與服務和住宿狀況
Country get away
We were on a romantic getaway and the properties garden lived up to the billing during the day but with no real lighting the outdoor experience was over once the sunset.
於 2020 年 11 月住了 1 晚
GM 於 2020年11月17日的回應
Thank you Henry for the review. We will be reviewing the exterior garden lighting to upgrade in the spring, but will look to add some table top lighting for the winter.

6/10 一般

Anton

讚好：整潔度和職員與服務
Air Conditioning issues in Main house.Midnight-5am
I had to make a call to Gold.Team at around midnight of our first night stay. the air conditioner in our room malfunctioned. The Front Desk closed at 7pm. The A/C was pumping out freezing cold air most of the night. Gold team tried to contact the management. left a message and then I heard nothing. I mentioned this to the management. The problem was resolved for the second night of our stay. I would have thought some offer of compensation would have been in order. I mentioned this first night problem again at check-out and the owner gave us a $19 bottle of Olive Oil as make-up! The rest of our stay was good. The service good. The breakfast likewise. Just a shame that our 10 year anniversary celebration had this problem spoiling one of our two nights!
於 2020 年 8 月住了 2 晚

10/10 優異

Bianca (Stockton,Ca)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing staff!! Very attentive to the details I wanted for my stay!! Made us feel very welcome and breakfast was delicious very cozy atmosphere!!
於 2020 年 3 月住了 1 晚

10/10 優異

Emel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful
Great location and excellent service. The grounds around the small resort is beautiful with olive trees all around. Rooms were spacious and with lovely beds, and a great breakfast. Would highly recommend it.
於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度和職員與服務
The property is absolutely beautiful. The staff is so helpful and welcoming. Such a pleasant trip.
於 2020 年 3 月住了 1 晚

10/10 優異

Kathy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cozy and gently purple!
The resort was cozy and welcoming. Unfortunately I had to leave before breakfast because the menu looked great!
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

8/10 不錯

kathleen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Purple Orchid is a delightful getaway. The staff is friendly and super helpful.
於 2020 年 1 月住了 1 晚

10/10 優異

Jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great place to relax.
Very relaxing. Owners are really nice folks and treated me very well. A lovely place to just chill and enjoy the peaceful environment.
於 2019 年 12 月住了 4 晚

10/10 優異

Brittany

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

10/10 優異

真實旅客

於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and extremely nice staff. Even got to meet the owners who were very pleasant to talk to.
於 2019 年 11 月住了 2 晚
RE 於 2019年12月3日的回應
We are so glad you enjoyed your stay. We look forward to gathering with you in the future.

10/10 優異

Judy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
RE 於 2019年12月3日的回應
Thank you for the review

10/10 優異

真實旅客

多人同遊
讚好：整潔度和職員與服務
It was very rustic and unique. Great staff! Close to town and wineries.
於 2019 年 11 月住了 1 晚
RE 於 2019年12月3日的回應
We are glad you enjoyed your stay!

10/10 優異

Coley (Pleasanton, CA)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I thought it was a beautiful little getaway! I wanted to stay another day!
於 2019 年 11 月住了 1 晚
RE 於 2019年12月3日的回應
We look forward to gathering with you in the future.

10/10 優異

Carolyn (Los Altos CA )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The friendly staff, the great view from our room, the effort to please
於 2019 年 11 月住了 1 晚
RE 於 2019年12月3日的回應
We are glad you enjoyed your stay.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Too short of a stay. It's not a hotel but an "Auberge". Very warm and delicate. We really appreciated it. Thanks.
於 2019 年 11 月住了 1 晚
RE 於 2019年12月3日的回應
Thank you for the review. We are glad you enjoyed your stay!

2/10 很差

真實旅客

不滿：職員與服務
I never got in
於 2019 年 11 月住了 1 晚
RE 於 2019年12月3日的回應
I am sorry that we were not able to accommodate your reservation.

10/10 優異

KARLEY

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
RE 於 2019年12月3日的回應
Thank you for the review!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place! Very clean, the staff was very nice and friendly. The atmosphere was so nice and relaxing.
於 2019 年 9 月住了 1 晚