接待處
查看供應

利物浦市中心希頓概念酒店的評價

3 out of 5
利物浦市中心希頓概念酒店
James Street, Liverpool, England

評價

8.4

很好

10 分評分，優異；1001 則評價中有 412 則" "
8 分評分，不錯；1001 則評價中有 384 則" "
6 分評分，一般；1001 則評價中有 140 則" "
4 分評分，欠佳；1001 則評價中有 31 則" "
2 分評分，很差；1001 則評價中有 34 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Lin-Yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Marta 於 2024年1月26日的回應
Dear Lin-Yu, thank you for your good review! We hope you can visit us again soon! Kind Regards, Marta

2/10 很差

Man Wai

於 2023 年 8 月住了 1 晚
Heeton Concept Team 於 2023年8月16日的回應
Dear Man Wai, we are sorry you were disappointed with your stay, we wish we knew the reasons so we could work on this accordingly. Many Thanks, HCH Team

6/10 一般

Kwai Man

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 8 月住了 3 晚
Heeton Concept Team 於 2023年8月11日的回應
Dear Kwai, thank you for taking the time to leave us a review, we hope you enjoyed your stay! Many Thanks, HCH Team

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
於 2019 年 12 月住了 4 晚

8/10 不錯

SHUK MING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 4 晚

8/10 不錯

Benny (Hong Kong)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
方便，整潔，近購物中心，整體十分滿意，唯是沒有停車場，要泊其他地方停車場或泊後街路邊收費停車位，下次再到利物浦市會再入住。
於 2019 年 2 月住了 1 晚

8/10 不錯

Chi Yuen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
早餐豐富，整體不錯，但多晚欠沖涼液補充。
於 2018 年 12 月住了 5 晚

6/10 一般

hui

购物中心的便利酒店
设施一般但地点好好，但是没停车位
於 2018 年 10 月住了 1 晚

8/10 不錯

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very nice and we really enjoyed our stay.
於 2024 年 4 月住了 1 晚
Marta 於 2024年4月26日的回應
Dear Sarah thank you for your rating and lovely review, I am delighted you enjoyed your stay, We would love to welcome you again soon! Kind Regards, Marta

6/10 一般

Pip

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Stayed one night , Given room by reception , Went our room and was given the disabled room , , To be honest the hotel should ask first , are you happy with this room or do you want another room , Inside room the toilet and basins was to disability, The shower toiletries was all watered down which not good sign , The beds was lovely and great location, Would i stay there again no
於 2024 年 3 月住了 1 晚
Massa 於 2024年3月29日的回應
Dear Pip, Thank you for taking the time to leave us a review. We apologize for any oversight in assigning the accessible room, as it was the room type you had booked. Your comments on the shower toiletries are noted. We appreciate your kind words about the beds and our location. Your feedback is valuable, and we will ensure better experiences in the future. and we hope that you will visit us again to give us a chance to improve your views in the future. Kind Regards, Massa

6/10 一般

Leigh (Bridgenorth)

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Parking was far away and was not aware that in order to get a parking discount you have to book the parking in advance.
於 2024 年 3 月住了 1 晚
Marta 於 2024年4月4日的回應
Dear Leigh, Thank you for taking the time to leave us a review. We apologize for any inconvenience caused by the situation of the car park. We hope that you will visit us again to give us another chance to improve your stay in the future. Kind Regards, Marta

10/10 優異

MARIA SELENE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient, really close to Ducks. Around the corner from The Cavern Club and The Beatles Museum. You may find lifts to the upper floors. It's the nice and cozy. The mattresses were very comfortable and the temperature inside was perfect. The staff was very helpful at the time of keeping our luggage after check out for us to visit the city. I really appreciate that. Some details as no towel for hands and not good coffee in the room were the only things I didn’t like. The rest, was really fine. I definitely book again when I were in Liverpool.
於 2024 年 3 月住了 1 晚
Sophie 於 2024年3月18日的回應
Dear Maria, thank you very much for your kind review, I am glad you loved our location, our comfortable beds and were able to utilise a lot of our facilities. We hope to see you again very soon! Kind Regards, Sophie

8/10 不錯

PHILLIP

讚好：整潔度、職員與服務和住宿狀況
Staff very good! Room perfectly adequate! I’d stay there again!
於 2024 年 2 月住了 4 晚
Sophie 於 2024年3月18日的回應
Dear Phillip, thank you for your review, and for your kind comments about our staff. I hope to see you again soon! Kind Regards, Sophie

8/10 不錯

Ashley

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Very good location. The hotel and rooms were spotless. Rooms were ok, good size.
Marta 於 2024年2月10日的回應
Dear Ashley, thank you for your kind review! I am glad to see that you liked our location and rooms! We hope to welcome you back soon! Kind Regards, Marta

8/10 不錯

Shakir

於 2024 年 2 月住了 1 晚
Marta 於 2024年2月10日的回應
Dear Shakir, thank you for your review! We hope to welcome you back soon! Kind Regards, Marta

6/10 一般

Aine

家人同遊
Payment on arrival is a joke. No breakfast or dining area to relax. Hotel full of foreign nationals. Only plus is hotel is near shopping centre
於 2024 年 1 月住了 2 晚
HCH Team 於 2024年2月3日的回應
Dear Aine, thank you for taking the time to write a review, I am glad to see you liked our location, I want to apologise that you had an issue on arrival. Regarding the breakfast and dining area, we will pass your feedback to our management team and we will use it to improve our services in the future. Kind Regards, Marta

10/10 優異

Tracy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Marta 於 2024年1月26日的回應
Dear Tracy, thank you for your good review! We hope you can visit us again soon! Kind Regards, Marta

10/10 優異

Caron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Sophie 於 2024年1月10日的回應
Dear Caron, thank you for your good review! We hope you will come and stay again! Kind Regards, Sophie

8/10 不錯

Jose

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Good
於 2023 年 12 月住了 2 晚
Sophie 於 2024年1月3日的回應
Dear Jose, Thank you for taking the time to leave a review. We hope you can visit us again soon. Kind regards, HCH team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Great location, parking nearby, spacious room, kettle on room, free wifi. Only complaint is that there was a huge was of hair left in the shower upon check in.
於 2023 年 12 月住了 1 晚
Sophie 於 2024年1月3日的回應
Dear Guest, thank you for taking the time to write a review, we're glad you loved our location, facilities and our spacious rooms, I will investigate the comments you made regarding the shower and I would like to apologise for this. We hope you will visit us again. Kind Regards, Sophie

10/10 優異

Richard

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Not the first or last time i’ll be staying here.. ideal location
於 2023 年 12 月住了 1 晚
HCH Team 於 2023年12月24日的回應
Dear Richard, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad you liked our location. We hope to see you visit us again. Kind Regards, HCH Team

10/10 優異

Nigel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would recommend this hotel. The room was very clean, especially the bathroom. It's very convenient too. It's very close to the town centre and pier area. We used Q Parking in Liverpool One was 5 minutes walk away from the hotel. Hotel very pleasant. It next door to James Street railway station if you dont want to use your car.
於 2023 年 12 月住了 1 晚
HCH Team 於 2023年12月24日的回應
Dear Nigel, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad you liked our location and you enjoyed our spacious and clean rooms. We hope to see you visit us again. Kind Regards, HCH Team

10/10 優異

Warren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
HCH Team 於 2023年12月24日的回應
Hi Warren,It looks like you enjoyed your stay with us here at the Heeton Concept Hotel in Liverpool. Thank you for taking the time to leave us a review, and we hope to see you back here soon! Regards,-Heeton Concept Hotel

10/10 優異

Amber

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a problem with the heating, however, this was raised by the team and was sorted very quickly with a heater given
於 2023 年 12 月住了 1 晚
Heeton Concept Team 於 2023年12月5日的回應
Hello Amber, we appreciate you taking the time to leave your feedback with us. We are delighted to know that you enjoyed your services and would also like to take this opprotunity to apologize for the incovenience you had to face with the heating I'm glad our team helped you with it. We assure you that it is being fixed by a team of professionals and will be up and running soon. we hope to see you again soon. Wishing you a Merry Christmas, Regards Ridhi.

4/10 欠佳

Salar

不滿：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 3 晚
Sophie 於 2023年12月5日的回應
Dear Salar, thank you for taking the time to leave us a rating. If you have any issues you would like to discuss please let me know. Kind Regards, Sophie

10/10 優異

Linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spent 2 nights at the Hotel, couldn't fault it. Staff excellent and very helpful . Room a good size and very clean. Our only quibble they don't do breakfast but on the plus side there is a Weatherspoons just over the road.
於 2023 年 11 月住了 2 晚
Sophie 於 2023年12月5日的回應
Dear Linda, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad our staff were able to help you, you enjoyed our spacious rooms and found a great breakfast choice near us, we hope to see you visit us again. Kind Regards, Sophie

10/10 優異

Pauline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved that this hotel was a central location to everything that i wanted to do while i was on my visit. Staff were amazing rooms were fantastic bonus of having adjoining doors between rooms with my sisters so were able to all conversate and get dressed for night out without having to leave room to go to another. Will definetly use this hotel on my next visit in july.
於 2023 年 11 月住了 1 晚
Sophie 於 2023年12月1日的回應
Dear Pauline, thank you for taking the time to write a review for us, we're so glad that you enjoyed your stay, that our central location was perfect for you and that we could accommodate your party together! We can't wait for you to visit again in the Summer. Kind Regards, Sophie

10/10 優異

Sandra

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel . And right next door to James street station . Literally 10 mins walk to Albert docks and the shopping centre . Staff were lovely and very helpful would reccomend highly . It’s where I will stay again next time I visit Liverpool
於 2023 年 11 月住了 1 晚
Sophie 於 2023年12月1日的回應
Dear Sandra, thank you for taking some time to write a lovely review! We're delighted that you had a good stay, our location and our staff were to your liking and we can't wait to welcome you back for another great stay! Kind Regards, Sophie

10/10 優異

stella jean

.
於 2023 年 11 月住了 2 晚
HCH Team 於 2023年11月24日的回應
Hi Stella,It looks like you enjoyed your stay with us here at the Heeton Concept Hotel in Liverpool. Thank you for taking the time to leave us a review, and we hope to see you back here soon!Regards,-Heeton Concept Hotel

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Scared and unsafe
On arrival our room smelled bad of off food we also noticed that there were odd people hanging in and around the hotel which made me feel uncomfortable. later that night we were disturbed with loud voices and shouting until 2am they were so loud and aggressive I couldn’t sleep as I was frightened . In the morning when we were going for breakfast we were meet with 2 police men trying to get access to the room next door so it’s safe to say I won’t be back to this hotel
於 2023 年 11 月住了 2 晚
Sophie 於 2023年11月20日的回應
Dear Guest, thank you for taking the time to write a review for us, we are extremely disappointed that you did not enjoy your stay with us and didn't feel comfortable, it is unfortunate that you were disturbed by other guests, if a problem occurs we aim to deal with this straight away with necessary actions. I would like to apologise for your experience and I hope you would stay with us again to give us chance to improve your impressions upon our hotel. Kind Regards, Sophie

6/10 一般

Janus

多人同遊
讚好：整潔度
God beliggenhed og fint sted at bo i en weekend med venner
於 2023 年 11 月住了 4 晚
HCH Team 於 2023年11月15日的回應
Dear Janus, thank you for taking the time to write a review, we're glad you enjoyed your stay with your friends. We hope to see you again. Kind Regards, HCH Team

10/10 優異

Roger

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
HCH Team 於 2023年11月15日的回應
Dear Roger, thank you for taking the time to rate our hotel, we're glad you enjoyed your stay and we are really happy to see that score! We hope to see you again soon. Kind Regards, HCH Team

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall a good hotel in an ideal location. The room was clean and the bed was nice and comfy. One of the lifts was out of order, otherwise no issues. We would definitely recommend this hotel.
於 2023 年 11 月住了 2 晚
Sophie 於 2023年11月10日的回應
Dear David, thank you for taking the time to write a review, we're glad you enjoyed your stay and our comfy beds, and that you would recommend us! We hope to see you again. Many Thanks, Sophie

8/10 不錯

Johan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra läge
Bra läge med närhet till centrum, buss och tåg stationer. Trevlig personal med varierande kännedom om staden men de löste alla frågor vi hade tillsammans. Vi var så säkra på att vi hade bokat med frukost så det blev en besvikelse när det inte fanns någon frukost.
於 2023 年 11 月住了 2 晚
Sophie 於 2023年11月6日的回應
Dear Johan, thank you for taking the time to write a review for us, we are glad to see you enjoyed your stay with us, in particular our location and our helpful staff, we hope you will visit us again. Kind Regards, Sophie

10/10 優異

Duncan

於 2023 年 11 月住了 2 晚
HCH Team 於 2023年11月5日的回應
Dear Duncan, we appreciate you taking out the time to rate your stay. We are delighted to know that you enjoyed your stay with us. We hope to see you soon again. Best Wishes, Team HCH.

10/10 優異

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short Break
Welcoming staff and clean room. Only issue was the room was beside the lifts so slightly noisy
於 2023 年 10 月住了 3 晚
Heeton Concept Team 於 2023年11月1日的回應
Dear Paul, we appreciate you taking out the time to share your feedback with us. We are delighted to know that you enjoyed your stay with us, we are sorry about the noise We hope to see you soon again. Best Wishes, Team HCH.

2/10 很差

Paul

讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Normally great but this time totally unacceptable
Hotel location and facilities are great but our room had broken Air Conditioning (room temp was 28 Celsius) and the phone to contact reception to report was broken. Maintenance could not fix either issue and reception could not find us another room after I resorted to going down a few times from the 4th floor. I asked if they would refund if we cancelled and looked elsewhere, but the answer was 'probably' depending if she could speak to her boss so we weren't happy to chance it just in case. We were offered fans but these were just very noisy and simply pushed the hot air around. I suppose at least it drowned out the noise from other guests on our floor blowing a whistle at 1.30 am. It's rare to spend a night with so little sleep because of the heat at this time of year, but with no Air Con the room was like a mini oven. Both facilities and Customer Service were not acceptable even for a budget hotel. Such a pity because we had good stays here previously. With so much competition locally, you would expect them to want our custom more than they did.
於 2023 年 10 月住了 1 晚
Michael 於 2023年11月2日的回應
Good day Paul, Thank you for your review and we truly appreciate you taking the time to highlight issues from your stay, We acknowledge your feedback and will speak to the team regarding how they could have handled this more effectively for you. Please reach out when you make your next booking and we will personally ensure your stay is to the standard you and we expect on your visit. Kindest regards Michael

4/10 欠佳

Øyvind

於 2023 年 10 月住了 1 晚
Heeton Concept Team 於 2023年11月1日的回應
Dear Oyvind, we appreciate you taking out the time to share your feedback with us. We hope to see you soon and that we can improve our rating. Best Wishes, Team HCH.

6/10 一般

真實旅客

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Served its purpose
Wouldnt use this hotel again no bar or dining available except room service which had no alcohol options available room was ok kinda small for a family location was good for docks etc
於 2023 年 10 月住了 2 晚
Heeton Concept Team 於 2023年11月1日的回應
Dear guest, we appreciate you taking out the time to share your feedback with us. we are sorry that you didn't like that our bar was close at the moment, we will pass your comment to our management team. We hope to see you soon again. Best Wishes, Team HCH.

8/10 不錯

Claus

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Centralt beliggende - godt hotel i Liverpool
Central beliggenhed i Liverpool - tæt ved The Docks og gågadekvarter/restauranter/rutebilstation. Fredelig og roligt kvarter og let adgang til bus/underground. Dog ingen morgenmadsservce, men gode indkøbsmuligheder 2 min gang fra hotellet. Kan varmt anbefales ..
於 2023 年 10 月住了 2 晚
Heeton Concept Team 於 2023年11月1日的回應
Dear Claus, we appreciate you taking out the time to share your feedback with us. We are delighted to know that you enjoyed your stay with us and that our location and rooms provided you with a comfortable stay. We hope to see you soon again. Best Wishes, Team HCH.

6/10 一般

Hayley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
HCH Team 於 2023年10月27日的回應
Dear Hayley, Thank you for taking the time to leave a review. We hope you can visit us again soon. Kind regards, HCH team

8/10 不錯

Cheryl

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was good, comfortable beds and convenient to get around. It was a basic hotel but okay.
於 2023 年 10 月住了 1 晚
HCH Team 於 2023年10月18日的回應
Dear Cheryl, we appreciate you taking out the time to share your feedback with us. We are delighted to know that you enjoyed your stay with us and that our location and rooms provided you with a comfortable stay. We hope to see you soon again. Best Wishes, Team HCH.

4/10 欠佳

Catherine

讚好：整潔度
不滿：住宿狀況
room was very cold when we arrived and didn't warm up
於 2023 年 10 月住了 1 晚
HCH Team 於 2023年10月18日的回應
Dear Catherine, we thank you for sharing your experience with us. We are happy that you enjoyed your stay with us and would also like to apologize for the inconvenience you had to face in regards to Air con during your stay but be rest assured that a team of professional engineers are working on it to get it fixed as soon as possible. We hope to see you soon again. Best Wishes, Team HCH.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed here a few times now, excellent again, only let down was one lift not working again through out our stay but all in all, Excellent
於 2023 年 10 月住了 3 晚
HCH Team 於 2023年10月15日的回應
Dear Guest, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, we do apologize for any inconvenience caused by the lift. We look forward to welcoming you back soon. Kind Regards, HCH Team.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
HCH Team 於 2023年10月5日的回應
Dear Guest, thank you for your rating! We hope you will visit again. Kind Regards, HCH Team

8/10 不錯

Kenneth

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
HCH Team 於 2023年10月28日的回應
Dear Kenneth, thank you for your rating! We hope you will visit again. Kind Regards, HCH Team

8/10 不錯

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable Stay
A great location for Shipping & site seeing, handy with local transport facilities Only negative was 'No Breakfast... which i would normally look forward to
於 2023 年 9 月住了 2 晚
HCH Team 於 2023年10月3日的回應
Dear Paul, thank you for taking some time to write a review for us, we are glad to see you enjoyed your stay and our location was what you needed for your trip, we hope we will be able to serve breakfast in the future and we would be delighted if you chose to stay with us again. Kind Regards, HCH Team

2/10 很差

Michelle

不滿：職員與服務、設施服務和住宿狀況
Received wrong room twice. Air conditioning poor. No lobby. Day staff mediocre. Key stopped working and when asked for a new key they didn’t even ask for ID to ensure the room was mine. Many homeless outside and around property. Not a great stay at all
於 2023 年 9 月住了 2 晚
HCH Team 於 2023年10月3日的回應
Dear Michelle, we are very disappointed to see that you did not enjoy your stay with us. We want to take the opportunity to apologise if there was any mix up regarding your room allocation, we hope we were able to resolve this as soon as possible, we also want to apologise for any issues you faced with surrounding areas of our hotel, we monitor the premises regularly. Many Thanks, HCH Team

8/10 不錯

Stephen

讚好：職員與服務、住宿狀況和客房舒適度
Great but......
Stay was excellent but let down by a male receptionist who was constantly, not sure how to put it nicely so will just describe it as it is, grebbing behind the counter. While i appreciate people get colds and have to do this, a private place would be better. The area immediately outside the hotel (snicket to the right) seemed to be used by groups of homeless as a meeting area. Felt a bit unsafe
於 2023 年 9 月住了 1 晚
HCH Team 於 2023年10月3日的回應
Dear Stephen, thank you for taking some time to write a review for us, we're glad you enjoyed your stay but we are very disappointed to see that this was let down by other aspects. We pride ourselves in our professional, friendly team and we will assure we take a look into this. We would like to apologise for any issues you had with the surrounding areas of the hotel, we monitor these areas to make sure they are kept clean and smoke free, we are sorry we missed it this time. Kind Regards, HCH Team

6/10 一般

Paul

於 2023 年 9 月住了 2 晚
HCH Team 於 2023年9月29日的回應
Dear Paul, we thank you for taking the time to rate your stay with us. We hope to see you soon. Best Wishes, Team HCH.