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利物浦萊昂納多酒店的評價

4 out of 5
利物浦萊昂納多酒店

評價

8.4

很好

10 分評分，優異；1293 則評價中有 639 則" "
8 分評分，不錯；1293 則評價中有 384 則" "
6 分評分，一般；1293 則評價中有 157 則" "
4 分評分，欠佳；1293 則評價中有 76 則" "
2 分評分，很差；1293 則評價中有 37 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

LAI MAN

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convince and nice hotel
於 2024 年 3 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年3月31日的回應
Thanks for the 5/5 review

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月22日的回應
Dear Guest, Thank you for taking the time to leave your feedback on your recent stay with us at Leonardo Liverpool Hotel. I am delighted to see that your score reflects and overall good stay. We hope to welcome you back soon! Best Regards,

10/10 優異

Po Yue

於 2022 年 10 月住了 1 晚

10/10 優異

Po yue

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

8/10 不錯

Wing Yin Sharon

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 13 晚

10/10 優異

Jeannine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good location for visiting nearby museums. And walked to the Mannanon ferry ticket office. Open only while ferry is loading.
於 2024 年 5 月住了 2 晚

8/10 不錯

brendon

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great servcie and helpful
於 2024 年 5 月住了 1 晚

10/10 優異

Alan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación en Royal Albert Dock así como un excelente trato del personal de recepción , muy amables y atentos.
於 2024 年 5 月住了 2 晚

8/10 不錯

Sharon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Paul (Staffordshire)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Mrs Angela

家人同遊
讚好：整潔度和職員與服務
No parking at hotel but parking nearby which was not well sign posted but secure and reasonably priced multistorey car park
於 2024 年 5 月住了 2 晚

8/10 不錯

Victoria

家人同遊
讚好：整潔度、職員與服務和設施服務
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
於 2024 年 5 月住了 1 晚

8/10 不錯

Peter

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great location. Easy access to city centre and Albert Dock.
於 2024 年 5 月住了 3 晚

8/10 不錯

Robyn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Mathew

於 2024 年 4 月住了 1 晚

10/10 優異

Catherine

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great place to stay walking distance to most areas
於 2024 年 4 月住了 1 晚

8/10 不錯

Martin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is adequate. Rooms average
於 2024 年 4 月住了 2 晚

10/10 優異

david

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the excellent staff. nothing i didntlike
於 2024 年 4 月住了 3 晚

6/10 一般

Annette

家人同遊
讚好：整潔度
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
於 2024 年 4 月住了 1 晚

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
於 2024 年 4 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年4月14日的回應
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 一般

Jennifer

於 2024 年 4 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年4月14日的回應
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 不錯

Nicholas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
於 2024 年 3 月住了 3 晚
The Leonardo Hotel Liverpool 於 2024年4月9日的回應
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 一般

Carl

親子同遊
讚好：住宿狀況
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
於 2024 年 4 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年4月14日的回應
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Early check-in was good jack was a pleasant young man
於 2024 年 3 月住了 4 晚
The Leonardo Hotel Liverpool 於 2024年4月2日的回應
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

8/10 不錯

Louise

讚好：整潔度、職員與服務和住宿狀況
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
於 2024 年 3 月住了 3 晚
The Leonardo Hotel Liverpool 於 2024年4月14日的回應
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 優異

Carter

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location- wonderful room.
於 2024 年 3 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年3月26日的回應
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 一般

Mark

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
於 2024 年 3 月住了 3 晚
The Leonardo Hotel Liverpool 於 2024年4月14日的回應
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 欠佳

Joanna

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
於 2024 年 3 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年3月21日的回應
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 不錯

Dian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年3月21日的回應
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 一般

Seema

伴侶同遊
讚好：整潔度和職員與服務
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
於 2024 年 3 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年3月11日的回應
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 不錯

Dipti

於 2024 年 2 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年3月21日的回應
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 欠佳

Nicola

伴侶同遊
不滿：住宿狀況
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月27日的回應
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 優異

Hilary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay, great location.
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Dear Hilary,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 不錯

Christine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 優異

Thomas

讚好：整潔度
於 2024 年 2 月住了 3 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Dear Thomas,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 優異

Erin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great time. Thank you
於 2024 年 2 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Dear Michael,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 優異

Rachel

於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年3月21日的回應
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 不錯

Clare

於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月24日的回應
Dear Clare,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 優異

Gary

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, friendly staff, good rooms
We had two rooms for a night & the location of the hotel is perfect right on Albert Docks & our room had a view for the Liver building & Albert Docks. The staff were friendly & efficient, the hotel & rooms very pleasant, will definitely be back
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月15日的回應
Thanks for submitting a review.

8/10 不錯

Katrina

家人同遊
Warm and clean close to Albert Dock
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月15日的回應
Thanks for submitting a review.

8/10 不錯

Iorwerth

於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月15日的回應
Thanks for submitting a review.

10/10 優異

Laura

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月15日的回應
Thanks for submitting a review.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月12日的回應
Thanks for leaving us a review

10/10 優異

Robin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
The Leonardo Hotel Liverpool 於 2024年2月10日的回應
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 優異

Amanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
於 2024 年 2 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年2月10日的回應
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 優異

Karen

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
The Leonardo Hotel Liverpool 於 2024年2月10日的回應
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 優異

Ana Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
The Leonardo Hotel Liverpool 於 2024年2月10日的回應
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 優異

Cathriona

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
The Leonardo Hotel Liverpool 於 2024年2月10日的回應
Thank you for taking the time to leave us a review, we appreciate the feedback!