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利物浦旅館酒店 - 貝斯特韋斯特修爾住宿精選酒店的評價

3 out of 5
利物浦旅館酒店 - 貝斯特韋斯特修爾住宿精選酒店
117 - 125 Mount Pleasant, Liverpool, England

評價

7.2

不錯

10 分評分，優異；812 則評價中有 154 則" "
8 分評分，不錯；812 則評價中有 324 則" "
6 分評分，一般；812 則評價中有 190 則" "
4 分評分，欠佳；812 則評價中有 100 則" "
2 分評分，很差；812 則評價中有 44 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

6.8/10 

設施服務

6.8/10 

住宿狀況

評價

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：設施服務和住宿狀況
The lighting is very dark at the outside of Room 203.
於 2019 年 3 月住了 6 晚
Lucy Jones 於 2019年4月3日的回應
Dear Anon, Thank you for your feedback on your recent stay with us, please be assured this will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

8/10 不錯

Tzeng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的選擇
住宿環境優雅,乾淨舒適,值得推薦
於 2018 年 8 月住了 6 晚
Reception Duty Manager 於 2018年10月12日的回應
Thank you for your review.

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
离市中心近。方便，安静，设施一般。
酒店离市中心走路大概10分钟，很方便。安静，设施一般，有点旧。

8/10 不錯

Tsz Ching

讚好：住宿狀況
不錯
花灑拎吾到落嚟 得樓梯冇 lift, 但價錢平 地點不錯
於 2017 年 7 月住了 2 晚

6/10 一般

Tik Yan Janice

不滿：整潔度和客房舒適度
尚可改善
很差， 非常嘈吵， 不乾淨。 而且 走火通道狹窄， 所以很危險， 沒有電梯。 不推薦。 好處 是接近學校 和市中心， 服務員態度良好
於 2017 年 7 月住了 2 晚

6/10 一般

LIT CHONG

不滿：客房舒適度
除了便宜，沒有其他優點
沒有升降機，帶著行李非常不便和辛苦 浴室熱水供應時冷時熱，坐廁入水超慢，要等很久才能沖馬桶，沒有沐浴液、牙刷牙膏供應

8/10 不錯

wing keung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
只嫌離車站較遠
Dear guest, Thank you for your feedback from your stay at the Liverpool Inn

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Renate

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
fint og sentralt
Det var rigtig fint til prisen
於 2020 年 2 月住了 3 晚

4/10 欠佳

Ville

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Pettymys
Valokuvat huoneista eivät vastanneet todellisuutta. Vähän epäsiisti, huonohkosti siivottu ja meluisa hotelli. En suosittele!
於 2020 年 2 月住了 2 晚

8/10 不錯

James

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice hotel and near the philharmonic hall where i was going. Will stay here again.
於 2020 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Feathers in March
We had to change rooms as first room we were given had an additional single bed, the double bed was 2 singles connected together on a larger base and there were no bedside tables, the room we were moved to was much better although smaller
於 2020 年 3 月住了 1 晚

10/10 優異

Zachary chee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zachary
Staff was amazing and friendly. Hotel was clean and decoration is very nice
於 2020 年 3 月住了 1 晚

8/10 不錯

Colin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel near city centre.
The room was clean average size. The wifi was said to be fast, but when I used an app on my phone to test it, I only got a speed of 4.88Mb/sec, which is slow but sufficient for most uses. I use this place as my go to hotel for when I attend concerts at the Philharmonic Hall, which is just 5 minutes away. Breakfast is self service, with a good range of selections, and is optional, as the city centre is a short walk away.
於 2020 年 3 月住了 1 晚

10/10 優異

Rob (Birmingham )

讚好：整潔度、職員與服務和住宿狀況
Excellent, great location, friendly staff and clean and tidy rooms
於 2020 年 3 月住了 1 晚

8/10 不錯

Dave

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The radiator was cold at night so was a bit nippy in the room. Nothing too serious though
於 2020 年 3 月住了 1 晚

8/10 不錯

ciaran

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Suitable accommodation for short trip away
Was never going to be using the room much with the match on. While i was there service was very good. No complaints.
於 2020 年 3 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
The rooms were tiny and the breakfast was awful, service at breakfast was shocking hardly any food left and staff not willing to help out
於 2020 年 3 月住了 1 晚

10/10 優異

Owen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Easy check in. Friendly sta
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

於 2020 年 2 月住了 3 晚

6/10 一般

Natalie

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
A series of unfortunate events!
Only one member of staff on reception so was having to queue for a while at check in or when requesting a taxi. Hotel (half the street) had a power cut from 10pm til 2.30am. No emergency lighting in my room. Had to sit in the bar, which was freezing. Hotel offered no compensation for this. Upon arrival we were informed that the car park was full and spent half an hour trying to pay for on street parking, which offers a max of 2 hrs. When we got in the room we saw the car park had two spaces which were blocked by other inconsiderate hotel guests. The room was lovely, although we requested a twin and was given a double. Didnt stay for breakfast due to the parking situation. A very rare best friend getaway soured by a series of unfortunate events.
於 2020 年 2 月住了 1 晚

4/10 欠佳

TSAGE

After a 12-hour flight and then a 2-hour train journey, I arrived at the hotel only to be told that they didn’t have a room for me as they were undergoing renovation of their property. They told me to go to another hotel where they had made arrangements for me. So this review is not really about this property as I had to move to another property. The Disapponted rating is for the uncaring attitude shown by the hotel in not informing me in advance given that I had done the booking months earlier.
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

10/10 優異

Sandra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel very friendly staff
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

Sandra (Salisbury)

讚好：整潔度、職員與服務和住宿狀況
Bed was really comfy. Lovely old building with tall ceilings and sash windows. Would be nice to have a blind in the bathroom as felt quite exposed in shower with light on facing large frosted window, only a minor issue. Hotel in perfect location to walk to LIPA and town centre so car can be left in hotel carpark.
於 2020 年 2 月住了 2 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was filthy Full of scary people who stared at you Think they were asylum seakers we were the only English people there never again
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 不錯

真實旅客

讚好：職員與服務、設施服務和住宿狀況
Receptionist very sweet Room clean Good location Breakfast choices limited
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

Christina

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Mycket bra läge.
於 2020 年 1 月住了 4 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

Faiq

商務旅客
讚好：職員與服務和住宿狀況
Good for what u pay for. Do recommend.
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely, modern room and lovely bathroom. Bed was also very comfy!
於 2020 年 2 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Fin beliggenhed, fin service og sejr til LFC 5 -0 Huddersfield
於 2019 年 4 月住了 2 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

6/10 一般

真實旅客

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務
OK
Booked a twin room received a double. Luckily there was a spare room available. Unusually narrow corridors. Very stuffy. Reception staff polite professional and helpful. One lady serving at breakfast was completely unhelpful when I asked for a vegetarian option. Good location for university but expensive for what you get.
於 2020 年 1 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your feedback. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn Liverpool

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good
於 2020 年 1 月住了 2 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 很差

Aneesa

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Disgusting hotel! I got bedbug bites!
於 2020 年 1 月住了 2 晚
Hallmark 於 2020年3月1日的回應
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

2/10 很差

真實旅客

家人同遊, 商務旅客
不滿：職員與服務
Bumped from room at last minute due to supposed plumbing leak at more central Hallmark hotel. Strange that when I popped into other hotel, no sign of plumbing or building works. Cabbie said this happens all the time.
於 2019 年 10 月住了 1 晚
Hallmark 於 2020年3月1日的回應
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 不錯

Rachael

讚好：整潔度、職員與服務和住宿狀況
Vert clean, great service, good location
Clean and good service from all workers. Bed and pillows werent most comfortable but good enough for a night or 2. Good location, walking distance from everywhere needed and good walking distance from lime street train station just a 5 minute walk. Staff were extremely helpful.
於 2020 年 1 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 優異

Niall

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

真實旅客

於 2020 年 1 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 不錯

真實旅客

於 2020 年 1 月住了 1 晚
Hallmark 於 2020年3月1日的回應
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 優異

Nicola

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for weekend
Perfect for a weekend away. Room clean and warm with an excellent breakfast
於 2019 年 12 月住了 1 晚
Lucy Jones 於 2020年1月16日的回應
Dear Nicola, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception

8/10 不錯

Nicola

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

2/10 很差

真實旅客

親子同遊, 多人同遊
不滿：設施服務和住宿狀況
Bathroom is the worst , side cool and 1 side hot.
於 2019 年 12 月住了 1 晚
Lucy Jones 於 2020年1月16日的回應
Dear Anon, Thank you for taking the time to review your experience at The Hallmark Inn, Liverpool. I'm sorry that the hotel did not live up to your expectations. Please be assured your feedback will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

6/10 一般

真實旅客

讚好：職員與服務
於 2019 年 12 月住了 1 晚

10/10 優異

Kelly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Good location. poor service. the room had no curtains and was small and very squeezed. Not like the pictures show. If this is a smaller room it should have been charged less.
於 2019 年 12 月住了 1 晚
Lucy Jones 於 2020年1月16日的回應
Dear Anon, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception

6/10 一般

真實旅客

於 2019 年 12 月住了 1 晚

8/10 不錯

Jessica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just before this trip I threw out my back but I had not thought about what that might mean. There is a portion of this hotel that is a walk up, which is where I was to stay. The hotel was full and I could not be moved. Luckily for me the woman at the concierge desk found someone to bring my bags up for me and when I left the gentleman who processed my checkout also brought my bags down for me. The room was comfortable, though it is small. There's room for the bed, one nightstand on one side, a wardrobe, a desk and chair. One side of the bed was pushed up against one of the walls. The bathroom could use a little updating, one of my tiles was loose but didn't cause me any grief. The location is good, walkable down to Liverpool City Centre but I generally took a taxi back up to the hotel because it is uphill and it can get a bit steep. There was a larger breakfast available for more money. I took it one day, there were a lot of options even before the Full Breakfast arrived. Overall, it was an acceptable room for the price.
於 2019 年 10 月住了 3 晚
Lucy Jones 於 2020年1月16日的回應
Dear Jessica, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception