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利物浦鄉村酒店的評價

3.5 out of 5
利物浦鄉村酒店
Fallows Way, Whiston, Liverpool, England

評價

7.0

不錯

10 分評分，優異；735 則評價中有 175 則" "
8 分評分，不錯；735 則評價中有 243 則" "
6 分評分，一般；735 則評價中有 151 則" "
4 分評分，欠佳；735 則評價中有 100 則" "
2 分評分，很差；735 則評價中有 66 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

7.8/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

2/10 很差

terence (lam)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
poor management and booking system
cancel my booking without notice checkin at 12p and asked me to come after4pm arrived at 4p and told me the booking has been cancelled bad experience

6/10 一般

Julie

伴侶同遊, 商務旅客
This hotel is very far away from Liverpool centres. You need a car. It’s a very tired looking hotel Only landed in this hotel because I booked the wrong one and could not get a refund or change my booking.
於 2024 年 4 月住了 2 晚

2/10 很差

Aiste

於 2024 年 3 月住了 4 晚

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff excellant veryvyoung and friendly rooms very rrasonable shortstay so didnt get to use all facilities will do next time,little big rough edges but very. Clean and quite in main ,near to liverpool and easy to find.
於 2024 年 4 月住了 2 晚
Village Hotel Liverpool 於 2024年4月19日的回應
Thank you for your review and hope to welcome you back soon.

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
I love the staff
於 2024 年 2 月住了 4 晚

4/10 欠佳

Clive

不滿：住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務和客房舒適度
Dont stay here if you want to sleep.
I only stay in hotels when I'm working, but I stay in alot of hotels, this was definately up there in my worst stays. When I stay in a hotel, I expect to be able to have a decent night sleep and feel comfortable and safe. However, I checked in to this hotel, went up to my room on the top floor and discovered a 30th birthday banner across the door adjacent to my room. I aired my concerns to the staff, as I was to be up at 6am, who told me there was a party on that night, so anywhere they moved me could be just as noisy. When I went to the lobby, there where several firemen in there, which raised my concerns. A few hours later, I met two police officers on my floor, giving me even more cause for concern. Seeing two emergency services in one night is not great for your guests. Especially after a very large fire earlier that day in Liverpool. The noise from the party was excruciatingly loud, despite being 3 floors above it, which I find extremely inconsiderate to other guests in the hotel. When the party finished, the attendees where just as loud with zero consideration for any one else staying here. The lady on the desk in the morning was really nice about it and understood my frustrations, she couldn't apologise enough, and tried to be as helpful as she could, but that's roughly £100 to not sleep. Unfortunately had a similar experience in the village hotel at Blackpool, which is the only other time I've used this particular chain.
於 2024 年 1 月住了 1 晚
Village Hotels 於 2024年4月19日的回應
We were sorry to hear there were other guests that impacted your stay and we would have tried our best to relocate your room.

4/10 欠佳

Andrew

商務旅客
讚好：整潔度、設施服務和住宿狀況
The people on reception are superb. I paid over £30 for an overcooked tough Sirloin steak. The food is the hotels weakness
於 2024 年 1 月住了 4 晚
Village Hotels 於 2024年4月19日的回應
Thank you for this feedback which has been very useful

6/10 一般

Scarlett

不滿：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務和客房舒適度
Convenient location
Well situated near the motorways - friendly helpful staff Club room was massive and looked as though it needed a bit more furniture as it was sparse but beds very comfy Looked a little used and in need of some tlc
於 2024 年 1 月住了 1 晚
Village Hotels 於 2024年4月19日的回應
We are pleased to read overall you enjoyed your stay with us.

8/10 不錯

真實旅客

Reasonable for price, huge pool but very busy
We used this hotel for a night away and booked for the spa/ pool facilities. The room was fine although could do with a little update. The hotel and staff felt friendly. It was a little disappointing to get up Sunday to go for a relaxing swim and spa to see the pool jam packed with members of the public and children, it looked like a pool party so we gave it a miss. The pool and facilities were a great size too. It would seem more beneficial for the pool to be open to the public after guests had checked out, in our view. Fairly central to town centre (£20 each way in an uber). Would stay again if we had our children but not as a couple’s relaxing night away.
於 2024 年 1 月住了 1 晚
Village Hotels 於 2024年4月19日的回應
We are pleased to read overall you had a great stay and managed to make use of so many of our facilities. Hope to welcome you with or without the kids!

8/10 不錯

Colber

於 2023 年 12 月住了 1 晚

10/10 優異

Sarah Jane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Emma

於 2023 年 12 月住了 1 晚

10/10 優異

Colber

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Jason

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Andrew

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I stay there week in week out. The only thing I would change is the food.all burgers
於 2023 年 11 月住了 4 晚
Village Hotels 於 2024年4月19日的回應
Thank you for your review and feedback.

6/10 一般

Craig

讚好：整潔度、職員與服務和設施服務
於 2023 年 11 月住了 1 晚

10/10 優異

Brett

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2023 年 11 月住了 2 晚

6/10 一般

Tim

家人同遊
不滿：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚

6/10 一般

Ramandeep

於 2023 年 11 月住了 1 晚

10/10 優異

Karl

於 2023 年 10 月住了 1 晚

10/10 優異

Rafal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

8/10 不錯

Colber

多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

2/10 很差

Craig

於 2023 年 10 月住了 1 晚

8/10 不錯

I

於 2023 年 10 月住了 1 晚

2/10 很差

kevin

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

Darren

於 2023 年 10 月住了 1 晚

8/10 不錯

Gareth

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything great. Nice gym/pool. Good breakfast. A bit of noise for most of the night from pool equipment/kitchen fans.
於 2023 年 10 月住了 1 晚
Village Hotels 於 2024年4月19日的回應
Thank you.

10/10 優異

Joanna

於 2023 年 9 月住了 1 晚

10/10 優異

Nigel

於 2023 年 10 月住了 1 晚

6/10 一般

Sarah

商務旅客
於 2023 年 10 月住了 3 晚

2/10 很差

PHILIP

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Didn't stay as got a call on way to check-in to say room unavailable due to infestations of ladybirds..... that says enough i think 🤔 as was literally 5 minutes away when received the call nearly an hour after the original check-in time.........
於 2023 年 10 月住了 1 晚

10/10 優異

Jessica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Oliver

於 2023 年 10 月住了 1 晚

10/10 優異

Lisa

家人同遊
Lovely hotel, but quite away from the city, taxis into city centre around £16 a good 20 mins away
於 2023 年 9 月住了 1 晚

6/10 一般

Peter (Oberwesel)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

2/10 很差

Michael

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Poor poor poor
Was asked as I was checking out if stay was ok - it wasn’t and they asked me to put in an e-mail 1. Reception when arrived was lovely - lady that greeted us v welcoming and friendly - good start and the all downhill !! 2. Ordered room service - only a couple of items available so ordered large rack of ribs - lady came to room - not available !! Asked for chicken wings - not Available Ok - burgers then - not available - said no buns - ok any burger with no bun then - not sure so ordered Tenders as a back up Burger plus bun arrived !!! 3. Had double room - only one set of towels for two of us !! 4. Breakfast - booked breakfast on-line - nobody asked for voucher ! No greeting or explanation so just grabbed a seat - asked where coffee was - told where - no mugs or forks on table - told -quote ‘ they’re on tables set up for brekkie ! Went round whole room - no mugs and guy that said would get me a fork - didn’t !! Both were wholly unhelpful 5. Breakfast was poor - stated tomato and mushroom - no mushroom - this 8.30 but none left !! No potatoes as stated on card and no eggs on offer - poor offering and unhelpful service !!! I used to stayed with village hotels , even holding a Golf membership at Village in Blackpool for several years but service in the past was nothing like this - very disappointed customer !! Sent e-mail to them yesterday am - ( after being given wrong e-mail and had to call to get correct one and heard nothing !!
於 2023 年 9 月住了 1 晚

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel does the simple things very well. Wonderful staff.
於 2023 年 9 月住了 1 晚

6/10 一般

Christine

伴侶同遊
讚好：整潔度
I didn't like breakfast food didn't look nice and was cold not good for the price
於 2023 年 9 月住了 1 晚

10/10 優異

Nicky

讚好：整潔度、職員與服務和住宿狀況
Always a pleasant stay and staff are always helpful
於 2023 年 9 月住了 1 晚

8/10 不錯

Daniel

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
solid hotel, does what you need for good price
room was great, although decor in bathroom was a bit dated and tired. Bar was good, apart from the (clientele) and wasn't showing the football as advertised, breakfast wasnt bad apart (from the scrambled eggs)
於 2023 年 9 月住了 1 晚

8/10 不錯

Carla

商務旅客
讚好：整潔度和客房舒適度
Good for the price- expect it to be fairly basic
Fine hotel for a quick stay while on business in the area. A nice sized room but it was a bit tired. The staff were not very engaging but I suppose they don’t have to be with a self check in service. Breakfast was good, lots of hot and cold options.
於 2023 年 8 月住了 1 晚

8/10 不錯

Craig

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Not to bad overall
Had been decorated since the pictures on hotels.com loaded and looked good. Some rough edges. Nice food in the bar. Selfish parking from gym users. In disabled bays and double yellow lines. They need to clamp down on that
於 2023 年 8 月住了 3 晚

2/10 很差

Tayo

家人同遊
不滿：整潔度
We lodged for three days conference, towels were not changed, bins were not emptied no cleanings whatsoever
於 2023 年 8 月住了 3 晚

6/10 一般

A

商務旅客
不滿：職員與服務和住宿狀況
The hotel was tired and in need of refurbishment. Room was ok but not brilliant bearing in mind I was in an Upper Deck room. No atmosphere in the bar / restaurant. Although the menu looks large it is not that varied. I ordered the Sirloin Steak but they did not have any.
於 2023 年 8 月住了 1 晚

4/10 欠佳

Christian

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Below average, high price
Came up on dog friendly search and wasnt dog friendly. Whole hotel is tired and grubby
於 2023 年 7 月住了 1 晚

10/10 優異

Adam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely room very big bed and tv looking forward to booking again
於 2023 年 8 月住了 1 晚

4/10 欠佳

Sam

於 2023 年 7 月住了 2 晚