My family and I booked the Stonehaven cabin for my birthday weekend and our family vacation. The cabin was incredibly difficult to get to, which was not stated in the description, luckily our truck had 4 wheel drive. A vehicle without 4 wheel or all wheel drive would not be able to reach it. The internet was in and out all weekend which wouldn’t have been an issue if we hadn’t been stuck in the cabin due to a tree on the property falling on my husband’s truck, during a time of 0 severe weather, rendering it not drivable on the day we arrived. The booking company sent out maintenance the following day to remove the tree so we could get a tow truck. Due to the holiday weekend we were unable to get a rental car until Monday which is when we were checking out. We asked for a partial refund due to the fact that our entire trip resulted in us being stuck in the cabin because of this incident. We understand accidents happen but because the tree was on the property and not maintained properly we had hoped the booking company would see their part in this and empathize. Unfortunately all we received was a 75 refund of “good faith” and offered a discount off our next booking. Now we are dealing with a totaled truck and a weekend we will never be able to get back. We are incredibly disappointed.