「Front desk staff made checking in horrible. I booked a trip for my cousins through Expedia. I have never had a problem booking the rooms myself but arranging another person for check in (used my cousins name) until I got to this hotel. They claimed that because the person who booked it didn’t match the guest name they would not let them check in. We called Expedia support and they also agreed it should have never been a problem. The man on expedia support had to speak with front desk staff to...
「Front desk staff made checking in horrible. I booked a trip for my cousins through Expedia. I have never had a problem booking the rooms myself but arranging another person for check in (used my cousins name) until I got to this hotel. They claimed that because the person who booked it didn’t match the guest name they would not let them check in. We called Expedia support and they also agreed it should have never been a problem. The man on expedia support had to speak with front desk staff to...
Yanely