Location is good. The facilities are not well maintained. Garage in and out need to contact staff to open the gate. Room window blocked and no fresh air. Room temperature hot but can't control. Overall not very clear and tidy.
Chi Wai
於 2022 年 11 月住了 4 晚
10/10 優異
Boxun
2018年4月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店不错的
地理位置离市中心不远
窗子很大
没有提供吹风机
Boxun
2/10 很差
Andrew
伴侶同遊
2024年9月22日
不滿:整潔度、設施服務和住宿狀況
I was in a basement room - no window, which wasn't in the description. The TV didn't work - and even when mentioned was not sorted. The double bed was against the wall on one side, with neither side having a bedside table. The wall above the bed had some dubious handprints ... The double bed was supplied with two pillows which were very thin - was promised more when mentioned but again never materialised. Whilst reception is clean and tidy - the part we were in was scruffy. On arrival ID was required, fine, but I was not impressed at my drivers license being photo copied, on asking for the copy on leaving it had "gone missing". One of the worst stays I've has when going through Expedia.
Andrew
於 2024 年 9 月住了 2 晚
8/10 不錯
Vincent
2024年9月17日
讚好:整潔度和住宿狀況
Vincent
於 2024 年 9 月住了 3 晚
4/10 欠佳
Karen
2024年9月14日
不滿:整潔度
Karen
於 2024 年 9 月住了 1 晚
8/10 不錯
Richard
2024年8月28日
讚好:整潔度和住宿狀況
Room was comfortable and clean, but service was average.
Richard
於 2024 年 8 月住了 2 晚
10/10 優異
Divakar
家人同遊
2024年8月23日
讚好:整潔度、設施服務和住宿狀況
I am a Dad with 2 kids and a wife of course. Visting London from Boston, US of A.I would stay here again if I come to London, Bcos
1) Best front desk support
2) responds to email
3) Bus stop in 10 Ft
4) Groceries opposite
5) Liquor store 2 min walk
6) Bangaladeshi food calls indian not that delicious. Ok
Overall good location, safe for sure. Hope this helps.
Divakar
於 2024 年 8 月住了 2 晚
2/10 很差
John
商務旅客
2024年8月20日
不滿:設施服務和住宿狀況
Terrible parking dirty old hotel
John
於 2024 年 8 月住了 2 晚
6/10 一般
Alison
伴侶同遊
2024年7月31日
讚好:整潔度
不滿:住宿狀況
We stayed here for 5 nights - great location, friendly staff and our room was clean. Unfortunately the rooms were not well maintained however - and a general maintenance schedule seems to be lacking. Our room didn't have airconditioning, a pedestal fan was going full blast in the room so it was obvious it wasnt working. A cupboard was hanging off the wall over the kitchenette which didnt look particularly safe. When I asked if I could change rooms, the receptionist said just open the window (which we couldnt) and they could look at a different room in the morning.
Room 2 - had air conditioning that worked but wasn't particularly effective. The room was in better condition than the last, however the curtains were missing hooks and therefore were not hanging on the railing properly at the window. The sheets felt strange - they were clean but when we looked closer the mattress was very pilled, making the sheets feel rough to sleep on. The mattress needed to be replaced. Both rooms were in need of a paint.
With some love, this place would be great to stay at.
Alison
於 2024 年 7 月住了 5 晚
10/10 優異
Dana
2024年7月31日
讚好:整潔度、設施服務和住宿狀況
Very helpful staff, good value and decent sized room
Dana
於 2024 年 7 月住了 2 晚
10/10 優異
Isiyaze
2024年7月19日
讚好:整潔度
The AC did not work
Isiyaze
於 2024 年 7 月住了 1 晚
4/10 欠佳
Katie
家人同遊
2024年7月14日
不滿:住宿狀況
The rooms are mis-sold
The triple rooms are advertised as having a Queen size bed and a double sofa bed.
Both triple rooms on our booking had a small double bed & a single bed.
Katie
於 2024 年 7 月住了 1 晚
10/10 優異
Andy
多人同遊
2024年6月26日
讚好:整潔度、設施服務和住宿狀況
Staff is great, helpful and friendly. The transportation to main attractions is very easy since the bus stop is located in front of the hotel.
Andy
於 2024 年 6 月住了 1 晚
10/10 優異
Katrina
2024年6月16日
Katrina
於 2024 年 6 月住了 2 晚
6/10 一般
Daniel
2024年6月13日
讚好:整潔度
Basic
Accommodation was very basic for the price. No windows in our room. However, it was clean.
Daniel
於 2024 年 6 月住了 2 晚
4/10 欠佳
Nicole
2024年6月12日
不滿:住宿狀況
I am beyond disappointed. The room did not match the pictures at all. After travelling from North America to the UK for the first time, this is a huge disappointment. It's described as a luxurious stay but it's old and run down with old warped wood, haphazardly painted walls, poor and inconsistent WiFi and open holes in the wall for electrical connections. Plus the double bed has a weird hole in the mattress where you can feel the springs! When we tried to express that we were upset about the room and wifi, we were told that we had to wait two days to get a room change and that we must be incorrect about the wifi being a poor connection because no one else had complained.
After two days of staying in our dilapidated room, we were finally given a new room after reminding them of what they promised us. It was like night and day. Still definitely not luxurious but better than before. The only saving grace was that the bathroom was mostly well done.
Nicole
於 2024 年 6 月住了 5 晚
6/10 一般
Dominic
2024年6月7日
Dominic
於 2024 年 6 月住了 2 晚
6/10 一般
Jane
伴侶同遊
2024年5月24日
讚好:整潔度
Conveniently located in Battersea to Battersea Park and public transit. Our room was clean and comfortable. However, the bathroom amenities were lacking: the water temperature in the shower was scalding, with no way to adjust. Also, washcloths were not provided and there was no shelf in the shower to put the soap/shower gel and shampoo. If these issues were remedied, it would improve this hotel's rating!
Jane
於 2024 年 5 月住了 2 晚
6/10 一般
Stewart
家人同遊
2024年5月22日
不滿:設施服務和住宿狀況
Great attitude in reception and very helpful.
Standard of the room was not good
1. Unable to open the window
2. On arrival our first impression was the smell of cigarette smoke which was vile as soon as we got in the door containing 2 separate accommodations
3. Bath seal was broken with a 6 inch gap full of mould
4. Toilet roll holder was hanging off of the wall so was tilted upright
5. Toilet seat came off in my hands when I lifted up
6. The hinges for the (Double doors concealing the kettle, glasses and microwave) were hanging off so we were unable to close the doors
7. The microwave was rusty inside and not very clean
8. Eight flights of stairs to the 4th floor which was fine as we are able bodied. But after a lovely night out for a meal and a glass of wine when we returned to be told the lift was off as the fire alarm had gone off. Fine if it was a fire test but nobody seemed at all bothered about it or to the fact we had to walk up the stairs. Nobody suggested to wait 5 minutes until it was repaired or anything. All in all we didn't have a good stay and certainly won't be returning
Stewart
於 2024 年 5 月住了 1 晚
10/10 優異
Paula
商務旅客
2024年5月21日
讚好:整潔度、設施服務和住宿狀況
The spa facilities were amazing, and the huge bath tub was beautiful!
Paula
於 2024 年 5 月住了 1 晚
6/10 一般
真實旅客
商務旅客
2024年5月20日
讚好:整潔度
不滿:客房舒適度
A box with no window
The hotel is in a useful location for Battersea and all employees were friendly. It's a bit tired, but the major downside was that my room didn't have a window and was so so so hot. It wasn't made clear during booking that there was no window in the room and I wouldn't have booked if I knew.
真實旅客
於 2024 年 5 月住了 1 晚
6/10 一般
Julie
多人同遊
2024年5月19日
讚好:整潔度
不滿:住宿狀況
Room located on lower floor, with no windows. Bathroom spacious however room wasn't, bed up against the wall. Bathroom door was damaged as was sink.