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倫敦皇家劍橋酒店的評價

3 out of 5
倫敦皇家劍橋酒店
124-126 Sussex Gardens, London, England

評價

6.8
10 分評分，優異；667 則評價中有 110 則" "
8 分評分，不錯；667 則評價中有 241 則" "
6 分評分，一般；667 則評價中有 171 則" "
4 分評分，欠佳；667 則評價中有 88 則" "
2 分評分，很差；667 則評價中有 57 則" "

7.2/10 

整潔度

7.4/10 

職員與服務

6.4/10 

設施服務

6.6/10 

住宿狀況

6.4/10 

環保程度

評價

4/10 欠佳

Kin Shing Tommy

不滿：客房舒適度
於 2023 年 9 月住了 4 晚
Royal Cambridge Hotel 於 2023年10月9日的回應
Dear Kin Shing Tommy,Thank you for taking the time to rate your recent stay at the Royal Cambridge Hotel. We apologize if the experience did not meet your expectations. You are most welcome to share more about your stay by sending us an email. We believe that your feedback will allow us to address areas for improvement. We hope to see you again at the Royal Cambridge Hotel.

4/10 欠佳

Sin Keung Terence

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
The room is very old and dirty.
於 2023 年 9 月住了 2 晚
Royal Cambridge Hotel 於 2023年9月18日的回應
Dear Sin Keung Terence,Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service. We are always grateful to receive honest feedback to improve our service. We sincerely apologize for disappointing you this time. We hope to host you again soon.

10/10 優異

PAO LING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Royal Cambridge Hotel 於 2023年7月12日的回應
Dear Daniel, We are thrilled you gave a perfect 10 rating for your recent stay experience at the Royal Cambridge Hotel. Your rating brightened our day. Our entire team works extremely hard to keep our customers happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

10/10 優異

HSIN-YI

於 2023 年 5 月住了 1 晚
Royal Cambridge Hotel 於 2023年5月24日的回應
Dear Hsin-Yi,We appreciate you taking the time to rate us a perfect 10. Thank you, and we hope to welcome you again soon.

10/10 優異

Hon Wai

於 2023 年 3 月住了 1 晚
Royal Cambridge Hotel 於 2023年5月10日的回應
Dear Hon Wai,We appreciate you taking the time to rate us a perfect 10. Thank you, and we hope to welcoming you again soon.

6/10 一般

Ray

商務旅客
不滿：職員與服務、設施服務和住宿狀況
整體十分一般 短暫停留一晚還好
於 2022 年 10 月住了 1 晚
Aqsal 於 2022年12月16日的回應
Dear Ray,Dear Madelene,Thank you for sharing your rating following your stay at our hotel. Having you was a pleasure, and we are delighted you enjoyed your stay We are sorry if our service or facilities did not meet your expectation during your stay and will continually better our services and facilities.We hope we will have the opportunity to welcome you again in the future.Best regards,Royal Cambridge Hotel

2/10 很差

Sui Ping Betty

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
除了地點方便外，其他都很差，不會再入住此酒店
於 2022 年 7 月住了 3 晚
RCH 於 2022年7月23日的回應
Dear guest, Thank you for taking the time to provide our team with feedback from your recent stay at Royal Cambridge Hotel. We take all guest comments seriously and we're disappointed to hear that your visit did not meet your expectations. We are committed to providing all guests with an exceptional experience and sincerely hope to have the opportunity to host you again in the future. Royal Cambridge Hotel

8/10 不錯

Tak Hing

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
離車站很近，周圍很安靜，附早餐還不錯可惜有時間限制，美中不足的是房間太小，隔音不好，如果有預算需求可以選擇這裡
於 2019 年 6 月住了 4 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
差
我唔明我上一個評論有咩違反準則，總之酒店職員態度極差
於 2018 年 10 月住了 1 晚

8/10 不錯

KUEI-I

讚好：整潔度
於 2018 年 10 月住了 1 晚

6/10 一般

Lizu

酒店的位置很好，距离海德公园不远，距离帕丁顿车站很近，即使有大件行李，从车站过来问题也不大，只是地铁比较古老，要注意可能没有电梯，当然，这不是酒店的问题。 免费的早餐种类也不算少，对得起这个酒店的价格。 酒店建筑比较老旧，这附近的酒店差不多都这样，至少从外观上。房间和走廊比较狭窄，相对于酒店的位置和价格，这都是可以接受的。隔音略差，但也不算什么。 对于我来说最大的问题是Wifi，我所在的4楼的房间没有信号，但在走廊里有信号。 退房后可以寄存行李，需要自己拿到地下一层的楼梯下方保存，存放和提取都没人管。如果是大件行李，还不置于担心被人拿走。

4/10 欠佳

CHAU NGA

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
好交通位置，差酒店服務
整體性價比低，除了酒店位置比较好，近交通中心，沒有什么優勢了。房間細，簡陋，洗手間有異味，隔音非常差，比較吵雜，特別關門聲音。早餐也十分簡單，經濟不實惠。

6/10 一般

Keith

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The name of the hotel and the front facia suggested that it was larger than it was and also would have more / some facilities. There was no dining at all even though there clearly had been a breakfast facility and there didn't appear to be any other standard hotel facilities. The toilet flush was temperamental and the sash windows wouldn't close properly and let noise from the street in as a result. In summary it was more of a small b&b type hotel but without the breakfast and was ok for a night if you just want a bed only.
於 2024 年 5 月住了 1 晚

8/10 不錯

Barbra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property on a quiet, quaint street 2 blocks from Paddington station. Hotel was clean & in a safe area. The hotel is old & in need of cosmetic improvements but overall a good place for a quick overnight stay. Restaurants/pubs & shopping all very close.
於 2024 年 5 月住了 1 晚

6/10 一般

Susan

讚好：職員與服務
不滿：整潔度和住宿狀況
First of all the reception staff were lovely, so helpful. Some problems with the room. It could have done with a good clean, skirting boards were very dusty. The bed wasn't secured and moved when sitting up against the wall. TV remote control, some buttons did not work, it should be replaced. The worst thing was the noise in the room, it sounded like a ventilation fan, but it wasn't in my room. It was continuous all night and consequently, i couldn't sleep.
於 2024 年 5 月住了 1 晚

8/10 不錯

Helen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It is close to Paddington Station with lots of choices for traveling (tube and train) and easy grocery & gift shopping opportunities. It is also really close to Hyde Park, through which is a half an hour walk to Natural History, Science, Victoria and Albert Museums.
於 2024 年 5 月住了 2 晚

6/10 一般

Ronald

不滿：住宿狀況
The hot shower didn’t work on the first night when we arrived. Also, stairs carpet down the basement rooms is old and dirty.
於 2024 年 5 月住了 4 晚

4/10 欠佳

Kay

不滿：整潔度
内廊下から部屋にネズミが入ってきました。夜中のうちは扉の下に余った枕を押し付けて入ってこれないようにして眠りました。シャワーが天井からしか出ないのでサッと体だけ汗を流したい時に不便です。
於 2024 年 5 月住了 1 晚

4/10 欠佳

William

不滿：設施服務
When I checked in, I was informed that the lift was not working. I specifically booked this hotel because it had a lift. My last night there and the morning of check out, there was no hot water. I wouldn't recommend this hotel.
於 2024 年 5 月住了 8 晚

2/10 很差

AURELIE NATACHA BOURGUIGNON

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Christeo

讚好：整潔度、職員與服務和住宿狀況
Excellent location
於 2024 年 4 月住了 2 晚

8/10 不錯

Keith

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Leonardo

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Sporco dappertutto, un bagno indecente e poco agibile. Ascensore che non funziona da non so quanti anni, (noi eravamo al terzo piano), finestre sempre aperte dal terribile odore di vecchio. Le tre rampe di scale che portavano alla camera erano rivestite in moquette, l'ultima pulizia sarà sicuramente risalita allo scorso anno se non a quello precedente..insomma uno schifo!!
於 2024 年 4 月住了 4 晚

6/10 一般

Marlene

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Daniele

於 2024 年 4 月住了 3 晚

4/10 欠佳

Jeffrey

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Dislaimer: maybe i had unrealistic expectations for a hotel in London. But when I'm spending $162 CAD per night, I did not expect my room to have a window out onto the brightly lit corridor, curtains so thin that the room couldnt even come close to darkness at night so was hard to sleep, no hand towels, and a bathroom that smelled strongly of damp and mildew. It looked as though there had been a flood and damage in the recent past. Not to mention the world's loudest AC unit that was needed as the room was about 30 C when we entered. Location was great and again maybe my expectation for the cost was unreasonable. But this place was run down, uncomfortable, awkward, and disappointing. Would look elsewhere if I visit again.
於 2024 年 4 月住了 1 晚

8/10 不錯

Jorge

親子同遊
讚好：職員與服務和住宿狀況
El sitio está muy bien comunicado, a 2 minutos de la estación de Paddington y con muy buena comunicación con los principales atractivos turísticos. Las habitaciones aunque pequeñas están bien. Tienen aspectos que mejorar en temas de mantenimiento (grifo que gotea, ducha que traga mal). Lo que no me gustó nada es que no hagan las habitaciones. Lo único que hacen es cambiar las toallas, pero no son capaces ni de hacerte las camas.
於 2024 年 4 月住了 3 晚

4/10 欠佳

Jeffrey

不滿：整潔度
於 2024 年 4 月住了 2 晚

8/10 不錯

anatalia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenience, accessible, clean, friendly staff, close to stores and dining options. Recommended!
於 2024 年 4 月住了 3 晚

4/10 欠佳

Georgina

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
.
於 2024 年 4 月住了 2 晚

2/10 很差

Gwyn

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is a truly dreadful little hotel. Small rooms, which were dirty and really badly serviced. Housekeeping seemed to be limited to them dumpling a new set of towels and doing nothing else. The room was not cleaned at all during our three night stay, and the bathrooms and floor were grubby when we arrived. We complained but were met by utter indifference. Avoid this place like the plague. It is REALLY bad.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Claudio (Bergamo)

家人同遊
不滿：整潔度、設施服務和住宿狀況
Hotel con una pulizia scadente. L'asciugacapelli non presente in stanza ma solo su richiesta. Temperatura della stanza non modificabile e finestra apribile solo in piccola parte. L'unica nota positiva è la posizione vicino a stazione e metropolitana.
於 2024 年 4 月住了 1 晚

2/10 很差

Hideki

商務旅客
シャワーのお湯が出なかった。
於 2024 年 4 月住了 1 晚

10/10 優異

Paola

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

4/10 欠佳

Sara

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The location of the Hotel is excellent.
於 2024 年 3 月住了 3 晚

4/10 欠佳

Kai Werner

家人同遊
不滿：整潔度、設施服務和住宿狀況
Location is good. Otherwise not to recommended. Wi-fi not working on 2nd floor.
於 2024 年 3 月住了 2 晚
RCH 於 2024年5月9日的回應
Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. On a positive note, we are pleased to know that you found our location favourable. We do hope we will be given the chance to welcome you again in the future.

6/10 一般

Charlotte

讚好：職員與服務
Wir haben trotz beengter Verhältnisse (3 Personen in ca. 15 qm, inclusive ca. 1,5 qm Bad) vier Nächte gut verbracht. Einige Mängel, die aber nicht sehr beeinträchtigend waren, gab es. Der Aufzug funktionierte nicht, doch glücklicherweise lag unser Zimmer im ersten Stock. Durch die Lage nach hinten raus zum Hof hatten wir zwar keinen schönen Ausblick, aber dafür war es sehr ruhig - zumindest was Geräusche von außen betraf. Das Personal war freundlich bis indifferent. Check-Inn und Check-Out gingen schnell und problemlos vonstatten.
於 2024 年 3 月住了 4 晚
RCH 於 2024年5月9日的回應
Dear Charlotte, thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

8/10 不錯

Ruth

讚好：整潔度和住宿狀況
Single room tiny but fine for a night. No one on reception when I arrived, had to wait 10mins for bloke to arrive and when I said I had been waiting, he said he was on his break! Mmm, yes, customer service? Location great, 5mins from Paddington station and tube, 10mins from the abasin where lots of eating options. Great for quick stopover and felt safe as single female traveller…
於 2024 年 3 月住了 1 晚

6/10 一般

Carmel

The hotel was quiet, and inexpensive. I was not happy about being placed on the third floor in the more distant part of the hotel, that did not have elevator access. As best I could tell the place was not full. I went ahead and cancelled a future reservation.
於 2024 年 3 月住了 1 晚
Royal Cambridge Hotel 於 2024年5月9日的回應
Dear Carmel, thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

4/10 欠佳

Bethany

讚好：整潔度
不滿：職員與服務和住宿狀況
The hotel was adequate for my short stay in London with good transport links. However, I'm rating the property poor as there are electrical safety issues and sadly I sustained a burn to my hand from the plug of an electrical item provided by the hotel, that had not been electrical safety tested since 2019 and had clearly been tampered with since that time. When I reported the problem and my injury to the staff member on reception they did not appear concerned. I have since emailed the hotel management and had no response. Only stay at this hotel if you're happy to risk injury or dying in an electrical fire.
於 2024 年 2 月住了 3 晚
Aqsal 於 2024年5月8日的回應
Dear Bethany,Thank you for spending some time to write a review of your recent stay at the Royal Cambridge Hotel. We value highly of your feedback, and we are disappointed to hear that our services failed to meet your expectations.Your feedback on electrical faulty really concerning us as we don’t expect that to happen to you, our guest. We deeply apologize for the misfortune you encountered . As for the electrical safety test, we have that test once every 5 years but we do PAT Testing annually. Once again, we apologize for the shortcomings you experienced, and we hope you will give us another opportunity to restore your faith in our hotel during your future travels.Best regards,Royal Cambridge Hotel

6/10 一般

Michelle

不滿：設施服務
Great location, close to Paddington Station and easy to walk to hyde Park. Accommodation was fair enough for price but was in basement so no window.
於 2024 年 3 月住了 2 晚
Aqsal 於 2024年5月8日的回應
Dear Michelle,Thank you for sharing your rating following your stay at our hotel. Having you was a pleasure, and we are delighted you enjoyed your stay We are sorry if our service or facilities did not meet your expectation during your stay and will continually better our services and facilities.We hope we will have the opportunity to welcome you again in the future.Best regards,Royal Cambridge Hotel

8/10 不錯

Heidi

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for visiting London with my children, quiet easy to get to, affordable accommodation
於 2024 年 3 月住了 1 晚
Aqsal 於 2024年5月8日的回應
Dear Heidi,Thank you for spending your time to write us a review and for your supportive comments.We are especially delighted to hear about your perfect experience with our facilities and how you enjoyed all the comforts we provide. On behalf of the Royal Cambridge Hotel team, we would like to express our highest gratitude for your compliments.Hope we can see you again soon!Kind regards.Royal Cambridge Hotel

6/10 一般

Adedamola

商務旅客
讚好：職員與服務
A sizeable and compact room. Highly recommended for a short let.
於 2024 年 3 月住了 1 晚
Royal Cambridge Hotel 於 2024年3月15日的回應
Dear Adedamola ,Thank you very much for taking the time to leave us a review of your recent stay at the Royal Cambridge Hotel. We greatly appreciate your feedback.Your recommendation means a lot to us, and we are thrilled that you had a pleasant experience during your time with us.If your travels bring you back to London, we would be honored to host you again. We look forward to welcoming you back soon.

8/10 不錯

Mariano

於 2024 年 3 月住了 1 晚
RCH 於 2024年5月9日的回應
Dear Mariano, your stay rating truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

10/10 優異

Daniela Alejandra

多人同遊
讚好：職員與服務和住宿狀況
Excelente ubicación
於 2024 年 3 月住了 3 晚
Royal Cambridge Hotel 於 2024年3月5日的回應
Dear Daniela,Thank you for taking the time to share your feedback regarding your recent stay with us. It's wonderful to know that our strategic location met your expectations and contributed positively to your stay.We truly value your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the near future.

10/10 優異

Kevin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a great hotel and just down the road from the station. Location was pretty safe looking as well and no riff raff at all. Staff were great and even let me check in early as I arrived in the morning. Room was nice and clean and housekeeping cleaned while I was out. I would happily stay here again.
於 2024 年 3 月住了 2 晚
Royal Cambridge Hotel 於 2024年3月4日的回應
Dear Kevin,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great stay and that our hotel's location near the station suited your needs perfectly.Ensuring the safety and comfort of our guests is our top priority, and we're glad to know that you felt secure during your time with us. It's wonderful to hear that you found our staff accommodating and that you appreciated the early check-in. We strive to provide excellent service to all our guests, and we're delighted that we could make your stay more convenient.Your compliments about the cleanliness of your room and the attentiveness of our housekeeping team are greatly appreciated. We'll be sure to pass on your kind words to them.We would be honored to welcome you back for another enjoyable stay whenever your travels bring you to the area. Please don't hesitate to reach out if there's anything we can assist you with in the future.

6/10 一般

Paula Regina

親子同遊
Nothing special to say
於 2024 年 3 月住了 2 晚
Royal Cambridge Hotel 於 2024年3月4日的回應
Dear Paula Regina,Thank you for taking the time to provide feedback on your recent stay with us.Your feedback is invaluable to us as we continuously work to improve our offerings and ensure that every guest has a pleasant stay. If there are specific areas where you believe we can enhance our services, please don't hesitate to share them with us. Your insights will help us to better understand our guests' needs and preferences.We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.

4/10 欠佳

Luisa

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Royal Cambridge Hotel 於 2024年3月4日的回應
Dear Luisa,Thank you for taking the time to rate your recent stay with us. We're sorry to hear that your experience fell short of your expectations, resulting in a rating of 2 out of 5.We strive to provide all our guests with exceptional service and comfort, and we take your feedback seriously. If you would like to share more details about your stay or if there's anything specific that we could have done better to improve your experience, please feel free to contact us at your convenience. Your insights are invaluable to us as we continuously work towards enhancing our services for all our guests.Once again, we appreciate your time and feedback and hope to have the opportunity to better serve you in the future.

6/10 一般

Amar

伴侶同遊
讚好：整潔度和職員與服務
Veel te klein.
於 2024 年 2 月住了 1 晚
Royal Cambridge Hotel 於 2024年3月4日的回應
Dear Amar,Thank you for providing feedback regarding your recent stay with us. We appreciate your valuable input as it helps us to continually improve our services.We understand that the size of your room did not meet your expectations, and we apologize for any inconvenience this may have caused. Please know that we offer a variety of room types with different sizes to better accommodate our guests' needs and preferences.For your future stays, we would be more than happy to assist you in selecting a room type that better suits your requirements. Whether you prefer more space, additional amenities, or specific features, our team is here to ensure your comfort and satisfaction throughout your stay.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.