Hi Ying Thank you for taking the time to write us a review. I am quite disheartened to hear that you found the flat to be unclean. We always have a professional cleaner at the apartment before each guest's stay and we have not had any previous negative comments about it. Nevertheless, we take your feedback very seriously and will strive to offer even better cleanliness in the future. Regarding the washing machine, I am sorry that you felt this way. Had you let us know, we would have been more than happy to help. Moreover, please accept my apologies about the parking. This info was not updated on the listing, hence the confusion. We have now amended the details to reflect the situation with the parking. Thank you for bringing this to our attention. Once again, thank you for the feedback and for staying at our flat. I hope you enjoyed your time in London and we would be happy to host you again