花園

Bedford Hotel的評價

4 out of 5
Bedford Hotel
Southampton Row, 83-95, London, England

評價

8.6

優異

10 分評分,優異;1791 則評價中有 864 則" "
8 分評分,不錯;1791 則評價中有 651 則" "
6 分評分,一般;1791 則評價中有 174 則" "
4 分評分,欠佳;1791 則評價中有 67 則" "
2 分評分,很差;1791 則評價中有 35 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Ka Man Carmen

讚好:整潔度、職員與服務、設施服務和住宿狀況
In close vincity of the British Museum and major shopping areas
於 2023 年 7 月住了 4 晚
Mar 於 2023年8月5日的回應
Dear Ka Man CarmenThank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the Best,

8/10 不錯

CHIEH TING

讚好:整潔度、職員與服務、設施服務和住宿狀況
1.設備有點舊 2.可以用Shackle APP check in 方便,但也不方便,開門時感應不靈敏,要重複嘗試幾次。 3.附近有餐廳超市,交通方便
於 2023 年 4 月住了 5 晚
Isabela 於 2023年4月10日的回應
Dear Chieh, Thank you for taking the time to review your stay with us! We are very happy you enjoyed your time here and hope to welcome you back again soon! Kind regards, Isabela

10/10 優異

Derek

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
員工非常親切友善
於 2023 年 4 月住了 3 晚
Agnieszka 於 2023年4月6日的回應
Dear Derek, Thank you for your great review of your recent stay at the Bedford hotel.I am delighted that you had an enjoyable stay and that you were won over by our fantastic staff.The Bedford team looks forward to welcoming you back.

6/10 一般

Ho

於 2022 年 12 月住了 4 晚
Aga 於 2023年1月5日的回應
Dear Ho, Thank you for taking the time to provide a feedback on your recent stay at the Bedford Hotel.We hope you give us the opportunity to welcome you back.

8/10 不錯

Hing Wing

讚好:整潔度、職員與服務、設施服務和住宿狀況
The greatest advantage is the location. Restaurant quality is good. View from the room is beautiful.
Bedford Hotel Team 於 2022年12月11日的回應
Dear Hing Wing,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay. The Bedford Team looks forward to welcoming you back. Kind regards,

8/10 不錯

siu kuen tinn

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stay for seven nights
Near Russel square underground, location is excellent, room big enough to open two big suitcases, toilet and bathroom are separated, the water tap position is not good. Every time when you turn off the tap, water will come out and spill the floor so we have to use towel to dry. Temperature of shower is stable and good. There is free drinking water provided at the lobby.
於 2022 年 11 月住了 2 晚
Mar 於 2022年12月3日的回應
Dear Siu Kuen Tinn,Thank you for your review of your recent stay at the Bedford HotelWe appreciate your feedbackWe hope you give us the opportunity to welcome you back.All the Best,Mar

10/10 優異

Chun Jen

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
地理位置實在太棒了,後面就是大英博物館,對面巷子還有自助洗衣店,對面有24小時便利商店 隔壁也有超級市場 真的很棒
於 2022 年 11 月住了 2 晚
Mar 於 2022年11月25日的回應
Dear Chun,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay. The Bedford Team looks forward to welcoming you back. All the Best,Mar

8/10 不錯

Yin Man

讚好:整潔度和職員與服務
the location was convenient, many shops and restaurants near by the hotel.
於 2022 年 9 月住了 2 晚
Alice 於 2022年9月25日的回應
Dear Yin Man,thanks for takin time providing your feedback on your recent stay.We are glad you enjoyed your stay with us . The whole team is looking forward to welcome you again at the Bedford hotel.Regards,

10/10 優異

Hongqin

於 2022 年 8 月住了 3 晚
Reception Team 於 2022年9月1日的回應
Dear guest, Thank you for your amazing feedback of the Bedford hotel. I am delighted that you had an enjoyable stay .The Bedford team looks forward to welcoming you back.

6/10 一般

Lai Lam

於 2022 年 8 月住了 2 晚
Agnieszka 於 2022年8月28日的回應
Dear Lai Lam, Thank you for taking the time to share your feedback on your recent stay at the Bedford hotel.We hope you give us the opportunity to welcome you back.

8/10 不錯

Angela

讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is great and the staff is really helpful.
於 2022 年 4 月住了 3 晚
Reception Team 於 2022年5月5日的回應
Dear guest, Thank you for taking the time to review your stay with us! We are very happy to see that overall you enjoyed your time here and hope to welcome you back soon! With kind regards,

10/10 優異

Rose

讚好:職員與服務
Great stay at Bedford UK!
於 2024 年 4 月住了 3 晚

10/10 優異

Anna

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ein wunderschöner Speiseraum mit schön angelegtem Garten. Aufmerksames und freundliches Personal. Sehr gut gelegen, um zu Fuß Covent Garden, British Museum ...zu erkunden.
於 2024 年 4 月住了 4 晚

10/10 優異

Lisa

讚好:整潔度、職員與服務和住宿狀況
The Bedford Hotel is ideally situated with restaurants, shopping, musuems, parks, tube stations, and bus stops nearby. The staff is professional, the rooms clean, and the beds very comfortable.
於 2024 年 4 月住了 6 晚
Vijay 於 2024年4月28日的回應
Dear Lisa,Thank you for taking the time to let us know about your great experience at the Bedford Hotel.I am so delighted to hear how much you enjoyed your stay with us.We very much appreciate your kind comments and look forward to sharing your feedback with the entire Team and we will be sure to thank them for their continued high standard of service. Look forward to welcoming you back in the near future and please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

10/10 優異

Ofelia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo excelente Limpio, agradable la habitación Las Almohadas muy cómodas 👍
於 2024 年 4 月住了 1 晚
Vijay 於 2024年4月28日的回應
Dear Ofelia,Thank you so much for taking the time to let us know about your great experience at the Bedford Hotel.I am so delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back in the near future and please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

6/10 一般

Norman (La Mirada)

商務旅客
Area was convenient for Tube and walkable. The room was underwhelming for the price point and the hotel staff was somewhat unfriendly and distracted.
於 2024 年 4 月住了 1 晚
Vijay 於 2024年4月19日的回應
Dear Norman,Thank you for taking the time to share your experience and concerns with us. We're deeply sorry to hear about your negative interaction with our Hotel Staff.Providing courteous and professional service is fundamental to our commitment to Guest satisfaction, and we apologise if you encountered any unfriendliness. We take such feedback seriously and we want to address this matter with the relevant team member(s) to ensure that all Guests are treated with respect and professionalism.Thank you for bringing these matters to our attention. Your feedback is invaluable to us as we continuously strive to improve our services and meet the expectations of all our Guests.If it will be no trouble, please could you contact me directly or speak to a Duty Manager on shift so that we may discuss your review in more details if that works well with you.We hope to hear back from you and would really like to welcome you back again to stay with us here at the Bedford Hotel.Have a fantastic weekend.Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

10/10 優異

Judith

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I don't want to add a review.
於 2024 年 4 月住了 3 晚
Vijay 於 2024年4月22日的回應
Dear Judith,Thank you so much for leaving us a review, I am so delighted that you enjoyed your stay with us.We very much appreciate your very kind 5/5 score and I look forward to sharing your feedback with the entire team to thank them for their continued high standard of service. Look forward to welcoming you back in the near future and please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

8/10 不錯

Steve (Calgary)

讚好:整潔度、職員與服務、設施服務和住宿狀況
A quiet (for London) part of town that’s still walking distance to things like the British Museum or Covent Gardens.its bracketed between two Underground stations and well serviced by busses. There are budget-friendly food options and lots of middle-upscale dining too! The hotel itself can feel small for North American tastes, but like everything in London, you’ll adapt quickly and find it all very charming.
於 2024 年 4 月住了 2 晚
Vijay 於 2024年4月19日的回應
Dear Steve,Thank you for taking the time to let us know about your recent experience here at the Bedford Hotel.We hope to get another chance to welcome you back in the near future and please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

8/10 不錯

Maria

讚好:整潔度、職員與服務和住宿狀況
Great location near the British Museum. Breakfast was hearty. There are two subway stops within easy walking distance. Walls of my room were a little thin. The first night I could hear the conversations in the next room. After that, the room was vacant. Besides that issue, I had an excellent stay and would gladly return.
於 2024 年 3 月住了 3 晚
Piotr 於 2024年4月17日的回應
Dear Maria,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's convenient location near the British Museum and that you found our breakfast hearty. It's also great to know that you appreciated the proximity to the subway stops.We apologize for any inconvenience caused by the thin walls in your room. Your comments are important to us, and we will certainly look into ways to minimize noise disturbances for our guests' comfort.We are thrilled that despite this issue, you had an excellent stay with us and would gladly return. We look forward to welcoming you back on your next visit to London.Warm regards,Piotr Reception Supervisor

10/10 優異

Joanne

家人同遊
讚好:整潔度、職員與服務和設施服務
Clean tidy close to loads of restaurants
於 2024 年 4 月住了 2 晚
Mar 於 2024年4月15日的回應
Dear Joanne,We're glad to hear you enjoyed your stay at The Bedford and appreciated the convenient location close to many restaurants. Our team works hard to maintain a clean and tidy environment for our guests, and we're pleased that you found it satisfactory. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind regards,

10/10 優異

Ender (Barcelona)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 3 晚
Piotr 於 2024年4月13日的回應
Dear Ender,Thank you very much for rating our hotel with a perfect score of 5 out of 5! We are delighted to hear that you had an excellent experience during your stay with us. Your feedback is truly valuable to us.We hope to welcome you back soon for another wonderful stay. If you have any specific comments or suggestions you would like to share in the future, please feel free to reach out.Warm regards,PiotrReception Supervisor

8/10 不錯

Norman (La Mirada)

商務旅客
Expected more for the price
於 2024 年 4 月住了 1 晚
Piotr 於 2024年4月12日的回應
Dear Norman,Thank you for sharing your feedback with us. We sincerely apologize that your recent stay did not fully meet your expectations.We greatly value your perspective and would appreciate more details about your experience so we can address your concerns directly. Your insights are crucial to our ongoing efforts to enhance our services.Please feel free to contact us via email at your convenience. We hope to have the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations.Warm regards,PiotrReception Supervisor

8/10 不錯

Steven

讚好:整潔度、職員與服務和住宿狀況
Good value
於 2024 年 4 月住了 2 晚
Vijay 於 2024年4月11日的回應
Dear Steven,Thank you for taking the time to let us know about your recent experience.We look forward to welcoming you back in the near future and please feel free to contact me directly anytime as it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

10/10 優異

Devendra (Wheaton)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location, friendly staff, great internet
於 2024 年 4 月住了 1 晚
Piotr 於 2024年4月11日的回應
Dear Devendra,Thank you again for this gloving review!

10/10 優異

Devendra (Wheaton)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Wanted a location close to the British Museum and this was great. Rooms were clean, breakfast was delicious and the internet was super fast.
於 2024 年 4 月住了 2 晚
Piotr 於 2024年4月11日的回應
Dear Devendra,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location near the British Museum and that our clean rooms, delicious breakfast, and fast internet exceeded your expectations. Our team takes pride in providing exceptional service, and we're thrilled that you found our staff friendly and helpful.We hope to welcome you back on your next visit to London!Best regards,PiotrReception Supervisor

8/10 不錯

Peter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
OK hotel beliggende centralt i London, med et meget serviceminded personale, både i reception og ved servering af den inkluderede morgenmad - altid opmærksomme og parate til at besvare spørgsmål. Rengøring var der hver dag, intet at udsætte på det - dog undrer det mig, at der er sat et lille info skilt op på badeværelset om at genbruge sit håndklæde ved at hænge det op igen og alligevel blev det skiftet hver dag. Værelset var et standard værelse med 2 enkeltsenge, toilet for sig og håndvask/bad for sig i 2 separate rum. Ikke fancy, men det fungerede for os. Havde 6 overnatninger og var godt tilfredse med opholdet. Kommer gerne igen.
於 2024 年 3 月住了 6 晚
Mar 於 2024年4月10日的回應
Dear Peter,Thank you for sharing your experience at the Bedford Hotel! We're delighted to hear that you found our staff to be service-minded and attentive, and that you enjoyed the central location of the hotel. We appreciate your feedback regarding the towel reuse program and will certainly look into improving our practices in that regard. It's wonderful to know that despite any minor issues, you had a satisfying six-night stay and that you would love to return. We look forward to welcoming you back on your next visit to London!Kind regards,

10/10 優異

Steve (Calgary)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Bedford Hotel feels like a little oasis of zen in big and wonderfully crazy city. There’s just enough of everything. The area around the hotel feels really safe (and my frame of reference are big boring Canadian cities). I found budget-friendly food-choices all within a block or two’s pleasant walking distance. Note: All of London seems to have a different mindset around accessibility than does North America, but that shouldn’t reflect specifically on any hotel.
於 2024 年 4 月住了 2 晚
Mar 於 2024年4月9日的回應
Dear Steve,It sounds like you had a delightful experience at the Bedford Hotel! We're thrilled to hear that you found it to be a peaceful retreat amidst the bustling city of London. Your observation about accessibility differences between London and North America is noted, and we appreciate your understanding. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to welcome you back for another relaxing stay soon!Kind regards,

6/10 一般

Felix Thomas

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Unfortunately, the bathroom facilities in our room were not up to par
於 2024 年 4 月住了 3 晚
Mar 於 2024年4月9日的回應
Dear Felix Thomas,We're sorry to hear that the bathroom facilities in your room did not meet your expectations. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. We appreciate your feedback and will take it into consideration as we strive to improve our accommodations. If there's anything specific you'd like to address or if you have any further comments, please feel free to let us know. We value your input and hope to have the opportunity to better serve you in the future.

8/10 不錯

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to Russell Square and British Museum. Rooms are small and functional.
於 2024 年 3 月住了 2 晚
Piotr 於 2024年4月3日的回應
Dear John,Thank you for sharing your feedback. We're pleased to hear that you found our hotel's proximity to Russell Square and the British Museum convenient for your stay. We understand your comments regarding the room size and functionality, and we'll take them into consideration as we strive to continuously improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else you'd like to share with us, please feel free to reach out.Best regards, Piotr Reception Supervisor

10/10 優異

Jonathan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Can’t beat the location with easy access to the Tube and bus routes right outside the Hotel Entrance. Nice breakfast to get your day started.
於 2024 年 3 月住了 6 晚
Piotr 於 2024年4月3日的回應
Dear Jonathan,Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location with easy access to public transportation. It's great to know that you found our breakfast satisfying and a perfect way to start your day. We appreciate your feedback and hope to welcome you back soon! Best regards, Piotr Reception Supervisor

10/10 優異

William

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property location was great. Very convenient with a lot of walkable options.
於 2024 年 3 月住了 7 晚
Piotr 於 2024年4月2日的回應
Dear William,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the location of our property and found it to be convenient with plenty of walkable options nearby.Providing our guests with a convenient and accessible location is one of our top priorities, and we're delighted that it met your expectations. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,PiotrReception Supervisor

8/10 不錯

Miguel Angel

讚好:整潔度和職員與服務
Excelente ubicación, limpieza y personal… sin embargo se escucha mucho el ruido entre habitaciones
於 2024 年 3 月住了 8 晚
Piotr 於 2024年4月2日的回應
Dear Miguel Angel,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our location, cleanliness, and staff service to be excellent. Your kind words mean a lot to us, and we're delighted that these aspects of your stay met your expectations.We sincerely apologize for any inconvenience you experienced due to noise between rooms. Ensuring our guests have a comfortable and peaceful stay is very important to us, and we'll certainly look into ways to address this issue and minimize any disturbances in the future.If your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with an even better experience.Warm regardsPiotr Reception Supervisor

10/10 優異

Silvia

讚好:整潔度、職員與服務、設施服務和住宿狀況
It is a beautiful hotel near the British Museum, very close to the Picadilly Underground line and also to Covent garden. The people working there are lovely and the breakfast is delicious. I had a quiet room with windows to the garden with a great view.
於 2024 年 3 月住了 5 晚
Piotr 於 2024年4月2日的回應
Dear Silvia,Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful experience during your stay with us, and glad that you found our location convenient for exploring London.We're especially grateful for your kind words about our team. Providing exceptional service with a warm and welcoming atmosphere is something we take great pride in, and it's fantastic to hear that our efforts made a positive impression on you.We're also pleased to hear that you enjoyed our delicious breakfast and that your room provided a peaceful retreat with a great view of the garden.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,PiotrReception Supervisor

8/10 不錯

Adrian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the stay. Staff were fantastic.
於 2024 年 3 月住了 1 晚
Piotr 於 2024年3月31日的回應
Thank you so much, Adrian! We're thrilled to hear you enjoyed your stay with us and found our staff fantastic. We hope to welcome you back again soon!Best regards,PiotrReception Supervisor

4/10 欠佳

Hironori

家人同遊
不滿:設施服務和住宿狀況
シャワーの水の出が悪い。洗面所の蛇口が捻りにくい。
於 2024 年 3 月住了 3 晚
Vlad 於 2024年3月31日的回應
Dear Hironori,We deeply apologize for the inconvenience you experienced during your stay due to the issues with the shower water flow and the difficulty in turning the bathroom faucet. Ensuring the comfort and satisfaction of our guests is our top priority, and it is disheartening to hear that we fell short of meeting your expectations in this regard.Please rest assured that we take your feedback seriously, and our maintenance team has been promptly notified to address these issues to prevent any recurrence. We understand the importance of a functional and comfortable accommodation experience, and we sincerely regret any inconvenience this may have caused you.Your satisfaction is of utmost importance to us, and we hope you will consider giving us another opportunity to provide you with the exceptional service and experience you deserve. Please do not hesitate to reach out to our guest relations team if there is anything else we can assist you with.Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience causedKind Regards,VladReception Supervisor

8/10 不錯

Jürgen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Angenehm ruhiges Zimmer zur Gartenseite, sehr freundliches Personal, insgesamt gute Standards.
於 2024 年 3 月住了 3 晚
Vlad 於 2024年3月31日的回應
Dear Jurgen,Thank you for taking the time to provide feedback on your recent stay with us. We're delighted to learn that you found your room, with its serene view of the garden, to be pleasantly quiet. Our team takes great pride in ensuring our guests' comfort, and it's gratifying to hear that their friendliness contributed positively to your experience.At our establishment, we are committed to upholding exemplary standards across all facets of our services and facilities. Your acknowledgment of our efforts to maintain these standards is greatly appreciated and serves as validation of our dedication to excellence.We continuously strive to create an environment where guests can relax and rejuvenate, and we're pleased that we were able to achieve this during your stay. Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.Kind Regards,VladReception Supervisor

8/10 不錯

Sayuri

商務旅客
讚好:整潔度和職員與服務
全体にはよかったと思います。大英博物館から近く、人通りも多い立地でした。ただ、ベッドがふかふか過ぎて寝づらかったです。また、部屋に冷蔵庫がなかったのも不便でした。それ以外に気になる点はなく、素敵なステイを楽しめました。
於 2024 年 3 月住了 10 晚
Vlad 於 2024年3月31日的回應
Dear Sayuri,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient, being close to the British Museum and bustling with foot traffic. However, we apologize for any inconvenience caused by the softness of the bed and the absence of a refrigerator in your room.Ensuring our guests' comfort is paramount to us, and we regret that we fell short of your expectations in these areas. Your comments regarding the bed and the refrigerator will be shared with our management team for review and consideration.Nonetheless, we're delighted to hear that aside from these concerns, you had a wonderful stay with us. Your satisfaction is important to us, and we appreciate your valuable feedback as it helps us to continually improve our services and amenities.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Kind Regards,VladReception Supervisor

10/10 優異

Thiago

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was such a great experience staying at Bedford Hotel, the staff was very friendly, room service impeccable. My friend and I went to London to celebrate my birthday and everything was outstanding, hotel has a traditional English breakfast which is so delicious. So I'm very happy with my experience and strongly recommend this hotel.
於 2024 年 3 月住了 6 晚
Piotr 於 2024年3月31日的回應
Dear Thiago,Thank you so much for your glowing review! We are delighted to hear that your stay at Bedford Hotel exceeded your expectations and that you had such a wonderful birthday celebration in London.Our team takes great pride in providing exceptional service, and it's fantastic to know that you found our staff to be friendly and our room service impeccable. We're thrilled that you enjoyed our traditional English breakfast—it's always a pleasure to hear when our guests appreciate the culinary offerings.Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Bedford Hotel for more memorable stays in the future!Warm regards,PiotrReception Supervisor

10/10 優異

Rudolf

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is highly recommended. Nice and helpful staff, clean rooms, overall everything in very good condition, only the bathrooms could be a little more modern. We had a lovely stay and felt very comfortable there.
於 2024 年 3 月住了 3 晚
Mar 於 2024年3月30日的回應
Dear Rudolf,Thank you for your positive review and recommendation! We're delighted to hear that you found our staff to be nice and helpful, and that you enjoyed your comfortable stay with us. Your feedback about the bathrooms is noted, and we'll certainly take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another pleasant stay in the future!

6/10 一般

Klaus

讚好:整潔度
於 2024 年 3 月住了 5 晚
Mar 於 2024年3月30日的回應
Dear Klaus,Thank you for your feedback. We appreciate your honesty and value your opinion. If there are any specific areas where you feel we could improve, please let us know so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further comments or concerns, please feel free to share them with us.Kind regards,

8/10 不錯

Mary

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleasant single room.
於 2024 年 3 月住了 3 晚
Mar 於 2024年3月29日的回應
Dear Mary,We're delighted to hear that you enjoyed your stay in our single room! Thank you for taking the time to share your feedback. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back in the future!

8/10 不錯

Daniel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly. Good Breakfast. Clean and quiet. But not enough space to hang up the towels...
於 2024 年 3 月住了 4 晚
Piotr 於 2024年3月28日的回應
Dear Daniel,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff very friendly, enjoyed our breakfast offerings, and appreciated the cleanliness and quiet atmosphere of our hotel.Your comment about the space to hang up towels is duly noted. We will review our facilities to see how we can improve this aspect to better accommodate our guests' needs.We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations.Warm regards,PiotrReception Supervisor

10/10 優異

Kabir

於 2024 年 3 月住了 5 晚
Mar 於 2024年4月16日的回應
Dear Kabir,Thank you for your positive rating! We're thrilled to hear that you had a wonderful experience with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We hope to welcome you back again soon!Kind regards,

10/10 優異

Su-Mi

讚好:整潔度、職員與服務、設施服務和住宿狀況
The location wasn't central. Could walk to many places. Many restaurants and convenience stores around it. Walking in the Russell park close to it in the morning was enjoyable. The staff were very professional. The room was very clean and very quiet. I would definitely stay here again for my next trip.
於 2024 年 3 月住了 3 晚
Vlad 於 2024年3月26日的回應
Dear Su-Mi,Thank you for sharing your feedback with us! We're pleased to hear that you found several positive aspects during your stay.While our location may not be central, we're glad you appreciated the convenience of being able to walk to various places and having access to many restaurants and convenience stores nearby. It's fantastic to know that you enjoyed your morning walks in Russell Park, adding a refreshing touch to your stay.We're delighted that you found our staff to be very professional and that you were satisfied with the cleanliness and quietness of your room. Providing excellent service and a comfortable environment for our guests is our priority, and we're thrilled to hear that we met your expectations in these areas.We truly appreciate your kind words and are honored that you would choose to stay with us again for your next trip. If there's anything specific you'd like us to improve upon or if you have any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards,VladReception Supervisor

6/10 一般

Olaf

於 2024 年 3 月住了 7 晚
Mar 於 2024年4月15日的回應
Dear Olaf,Thank you for your feedback. We appreciate you taking the time to share your thoughts on your recent stay at The Bedford. If there were any specific areas where we fell short of your expectations or if there are any improvements you'd like to suggest, please feel free to let us know. We're committed to continuously improving our services to ensure all our guests have a pleasant experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regardss,

10/10 優異

Kuwahara

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient and tidy. The only minor problem is difficulty in controling temperture of shower.
於 2024 年 3 月住了 3 晚
Piotr 於 2024年3月25日的回應
Dear Kuwahara,Thank you very much for taking the time to share your thoughts with us. We are thrilled to hear that you found our place convenient and tidy during your stay. Your feedback is invaluable to us.Regarding the difficulty in controlling the temperature of the shower, we apologize for any inconvenience this may have caused you. We'll look into this matter promptly to ensure a smoother experience for our guests in the future.It's fantastic to know that you have enjoyed our convenient location, and nearby shopping options.We greatly appreciate your support and hope to welcome you back soon for another enjoyable stay.Warm regards,PiotrReception Supervisor

8/10 不錯

Mélanie

家人同遊
讚好:整潔度、職員與服務和設施服務
Bien situé, propre, près des transports en communs, peu d’insonorisation entre les chambres.
於 2024 年 3 月住了 6 晚
Piotr 於 2024年3月24日的回應
Dear Mélanie,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel to be well located, clean, and conveniently close to public transport. Your satisfaction is our priority, and we're delighted that these aspects of your stay met your expectations.Regarding your comment about the soundproofing between rooms, we apologize for any inconvenience this may have caused during your stay. We continuously strive to improve our guests' experience, and your feedback helps us identify areas for enhancement. Rest assured, we'll take your comments into consideration as we work towards providing even better accommodations for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,PiotrReception Supervisor

6/10 一般

Stefano

讚好:整潔度
不滿:職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Mar 於 2024年3月23日的回應
Dear Stefano,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. If there are any specific areas where you think we could improve, please let us know so that we can address them and ensure a better experience for you in the future. Your input is valuable to us, and we hope to have the opportunity to better serve you on your next visit.Kind regards,

8/10 不錯

Ann

家人同遊
讚好:整潔度和設施服務
Lovely decor and even numbered rooms face away from the street. Clean and cheerful rooms; decent English breakfast. Staff is neutral. Location is great - right by the British Museum and many tube stops to choose from. They could have 5 stars if they fixed the hot water situation. It was nearly impossible to get warm water to come out of the low pressure shower. It was either scalding hot - I burned myself twice. - or cold or back and forth between the two. A good shower is a key part of a good stay. I asked for someone to look at it. No change. I would stay again but for the shower difficulty.
於 2024 年 3 月住了 7 晚
Mar 於 2024年3月22日的回應
Dear Ann, Thank you for your detailed feedback about your recent stay at The Bedford Hotel. We're glad to hear that you enjoyed the decor, cleanliness, and location of the hotel, as well as the breakfast. We apologize for the inconvenience you experienced with the hot water situation in the shower. Your comments have been noted, and we will address this issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again soon. If you have any further concerns or feedback, please feel free to reach out to us directly.Kind regards,

8/10 不錯

Martina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Vijay 於 2024年3月21日的回應
Dear Martina,Thank you for taking the time to let us know about your great experience at the Bedford Hotel.I am delighted to hear that you enjoyed your stay with us.Look forward to welcoming you back in the near future and please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel